SUMMARY:

• Quality work experience as a Software Quality Assurance Analyst and Technical Analyst.
• Excellent understanding of complete Software Development Life Cycle (SDLC) like Agile, and Waterfall.
• Analyzed System Requirement Specifications (SRS) and prepared high level & detailed Test cases.
• Expertise in documenting QA defined deliverables like Type specific Test plans, Functional Specification document ambiguity review, project result summary certification & approval document and Unit test result document.
• Strong ability to create test cases using testing techniques including positive and negative testing, boundary value analysis based on the use cases.
• Performed Smoke Tests, functional Tests, System Integration Testing and Regression testing
• Experience in testing middle - ware application, Account & Product Services (APS) that serves several clients.
• Experience in using test management tools like HP QC (Quality Center) and defect tracking tool IBM Clear Quest.
• Conducted functional Testing using IBM RIT, SOAP Scope, Hogan and Performed Testing on Keyword Driven Framework.
• Hands on experience in testing different web services using SOAPUI tool.
• Strong knowledge on building complex queries using SQL in order to view successful transactions of data and for conducting Database validation testing.
• Efficient in implementing QA processes and establishing standards, procedures and methodologies.
• Worked Closely with Business Analyst, Software Engineers, business managers, third-party vendors and cross functional teams in different geographical location.
• Master’s in Computer Science from California Status University Fullerton.

TECHNICAL SKILLS:

Programming Languages: C++, Java, HTML with CSS, XML

Database/OS: MySQL, Oracle, MS Access.

Application Software/Server: GreenHat Tester (Rational Integration Tester), SOAP Scope (Actional Team Server), SoapUI, Hogan CIS, Oxygen Wireshark, Apache, Tomcat, MS Office

Defect Tracking Tools: Application Life cycle management (HP Quality center), IBM Clear Quest

Operation System: Windows XP, Windows 7, Windows 8, Mac OSX, UNIX

PROFESSIONAL EXPERIENCE:

Confidential,San Francisco, CA

QA Analyst

Responsibilities:

• This project supported the effort of retirement of RDC service by the EOY 2014 and all customers must be converted from RDC 2.0 to CEO DTD prior to this date.
• This project was to obtain the status for IIS Accounts using APS- getAccountLite message.
• APS had to modify the APS Status table to add IIS account statuses to return through getAccountLite message.

Confidential

• This project was to test the functionality to Block eligibility for Confidential based on evaluation of Company.
• This implemented the change in the way EasyPay accounts are authorized/eligible for EWithdrawals both when used as authentication and when considering for use as Confidential -eligible accounts.
• Modifications were done in the APS message authorizeAcctListForEWithdrawl2014-02.

Confidential

• The purpose of this project is to improve the resiliency of CCIVR (client) functionality to failures of the bank systems, Hogan and ALS.
• These systems have been chosen because of their involvement in the critical customer authentication process and common menu functions of this application.
• The intent is to ensure that in the case of an outage of one of these systems that most customer calls will not be redirected to a banker.
• In support of this project APS will provide failover functionality when Hogan and / or ALS are down via CDF facility in support to DDA and transaction history.

Confidential

• This project implemented to retrieve Funds Transfer transactions to be displayed to Financial Crime Specialists FCS bankers that would be able to provide service to customers using integrated banking tool.
• This was implemented by building a new message, listTransferHistoryForAcctList.
• The new message calls an APS internal function that in turn calls the OT SOR to retrieve funds transfer transaction records.

Confidential

• With this project, APS started supporting Funds Transfer service to support Confidential Wholesale customers who currently make a large number of payments to their consumer customers by paper check to convert those checks to electronic payments utilizing the information and payment network available via clearXchange.
• APS - Cease and Desist Indicator to SHAW:
• APS enhanced its Account Inquiry and Online Banking Sign On services and corresponding messages to reference and make available the new Cease and Desist Indicator for Shaw (ILA and LCA) accounts.
• To further promote compliance with Cease and Desist, APS will also use the new Cease and Desist Indicator to modify information it prepares which its client applications consume for collections “Splashes” or communications/notifications to customers.
• APS - EFS Payment Allocation: (APS QA- Backup)
• With this project Confidential enhanced the payment process for the online channels for our Student Loan customers APS assisted by adding fields to our inquiry (in addition to populating an existing field for Past Due in our transfer message).
• APS also modified the authorization logic for SLA and SLS accounts and modifed the payment limits allowed.
• APS - Dillard’s Portfolio Workstream (APS QA- Backup)
• This project focused on converting the Dillard’s Private Label and Co-Brand accounts in to our Confidential technology systems.
• APS supported the requirements within the Servicing aspect of this project through implementation of changes required to support recognition and inquiries of the converted Dillard’s FCC accounts and newly converted customer’s recognition of new pup codes of the converted Dillard’s accounts to ensure all converted accounts are not eligible for any of the functions for which APS holds eligibility rules.
• APS - Login App for SSEP and DDoS (APS QA- Backup)
• The purpose of the project was to have a centralized Login processing function that will provide a single front door for customer’s authentication.
• This project prepared the Login App Platform for the migration of the existing WIB authentication capabilities to consolidate authentication within Login App.
• APS designed and implemented messages that consolidate those requirements to be used by the Login App platform.
• APS created a new message; getCustomerOnlineAccess 2014-08, for the Login App system to obtain customer and online access data about the authenticated online banking customer.

APS Table Changes

• This project was to define Servicing LOB codes in the APS Line of Credit Table and Installment Loan Product Table that are null which will help reduce APS production defects tickets being entered.
• In support of this project, APS will modify the Line of Credit Product Table & Installment Loan Product Table.

Confidential

• The scope of this project is to add a Cross ECN redemption option to the rewards program, allowing all rewards customers the ability to redeem rewards currency towards any eligible Confidential account, regardless of recipients reward status.
• Epsilon will require the middleware to loosely determine if a provided recipient for Rewards redemption is a titleholder on the account.
• New APS message authorizeAcctListForCrossECNRedemption, which will validate that a customer can redeem to an account owned by another customer.
• Participated in Functional Specification Document walk through and understand the new functionality for the release and the Impact analysis.
• Delivered test plan and test cases to test the functionality of the system and verifying if all the requirements are tested.
• Conducted several Test Plan Walk through and Test Case walkthrough with internal team and clients.
• Maintained the Test Cases in HP Quality Center and linked them to requirements.
• Updated WSDL’s in SOAP Scope as per the change in requirement.
• Performed Schema Validation for XML files using Oxygen Developer
• Coordinated with Code Management Team to get specific Code-Base into Testing Environments.
• Provided sample requests and response to Developer after Unit Testing.
• Created tests using SOAP scope and executed in Green Hat as Automated tests.
• Ran tests on specific code base and checked if the response is matching the Test Case expected results.
• Fixed tests which were failing due to data issues by correcting data in Hogan mainframe
• Resaved tests in GreenHat for valid responses as per the test plan.
• Grouped the tests into GreenHat as suites through Test Factory
• Analyzed the calls to the other web services by researching Unix Log files
• Analyzed the defects reported by clients and followed up with the proper resource for resolution.
• Smoke tested the build and reported showstoppers on time to have a smoother build and Deploy
• Performed Functional, Regression testing throughout the till Code Freeze and ensured the requirements are thoroughly tested on staging and Production environments
• Worked as a Point Of Contact for the entire application for quick analysis of issues.
• Reported Work Items and Code Defects through IBM Clear Quest.
• Created Queries in Clear Quest and published the pending defect list to the QA distribution list.
• Assisted in fixing Legacy Test cases of the application.
• Created SQL queries to validate data on Database, identified inaccuracies and generated reports.