SUMMARY:

• 10 years of IT experience in the Analysis, Design, Development, Implementation and testing of various desktop & web applications using Object Oriented Analysis, Design and Methodologies.
• QA Team Lead experience involving test strategy, test phase planning, test script preparation & execution, defect tracking, effort estimation, task distribution, offshore coordination and documentation of Quality processes.
• 5+ years of Quality Assurance experience involving test planning and test case maintenance & execution for various websites & applications, defect management using HP Quality Center/JIRA.
• 4+ years of Business Analysis, Development & Application Support experience involving requirement analysis, application design, implementation and build activities, Impact analysis, maintenance and monitoring activities, build/change implementation & coordination, incident/problem management, troubleshooting and documentation of various technical issues.
• Worked extensively on Functionality testing, Web application & Web service testing, White box & Black box testing, GUI testing, System Testing, Integration testing and Regression testing using SoapUI/iTKO LISA/QTP.
• Experienced in relational databases, SQL Query writing.
• Strong business analysis skills in documenting customer business processes & workflows, defining system requirements and functional specifications and partnering closely with business stakeholders to achieve consensus on major project deliverables.
• Developed thorough knowledge and maturity in all the phases of Software Development Life Cycle (SDLC) and familiar with industry standard best practices such as SEI CMM and methodology such as Agile SCRUM.
• Work experience in several large projects with several US majors such as Allstate Insurance, Confidential, Aetna as Programmer Analyst and QA Lead on projects requiring Design, Analysis skills, Project Leadership, Coordination, Project Management, and specialized technical skills.
• Strong analytical, presentation, problem solving, inter - personal communication skills and flexible to learn new technologies in the IT industry towards company’s success.

TECHNICAL SKILLS:

Tools: Rational Requisite Pro, Rational ClearQuest, HP ALM / Quality Center, JIRA, QTP, SoapUI, iTKO LISA,TOAD, VSS, TFS, Input Accel

Databases: Oracle 9i/10g, IBM DB2, SQL Server 2005, MS Access 97/2000, SSIS

Programming Languages: Visual Basic 6.0, C#.Net, SQL, Java

Web Technologies: ASP.net, VBScript, JavaScript, HTML, XML,MS Front Page

Miscellaneous: MS Visio,MS Power Point,MS Office, MS Project, Crystal Reports.

Operating Systems: Windows 95/98/00/XP/8, Unix

PROFESSIONAL EXPERIENCE:

Confidential

SOA QA Team Lead

• Acted as Onsite Coordinator/ QA Team Lead of a 10 member team.
• Prepared test strategy and test plan for various projects.
• Involved in test case, test script review.
• Guided the offshore team for all the projects explaining the correct test approach.
• Performed functional testing of various web services using LISA and SoapUI.
• Performed validations of Unix Jobs, log files using Unix commands.
• Involved in troubleshooting connection issues for different web services.
• Performed regression testing for fixes using LISA/SoapUI.
• Coordinated with different project managers for overlapping QA schedules.
• Performed effort estimates, schedules and resource allocation activities.
• Defect management using Quality Center and worked with Dev team for early fixes.
• Introduced quality documentation/folder structure for all the projects explaining web service functionality, links, access criteria, Dev team contacts for future references for regression testing.

Environment: iTKO LISA Enterprise 4.0,SoapUI, TOAD,SQL Server 2005,Unix,Sharepoint, Quality Center.

Confidential

Technical Lead + QA Lead

• Acted as Onsite Coordinator/ Team Lead of a 6 member team.
• Took an active part in business requirement gathering process to build a strong understanding of the system.
• Prepared various use case documents, use case diagrams, sequence diagrams using Visio.
• Prepared Low level design document for the project outlining all the required components to be developed for the project.
• Worked closely with DBA to design/understand the schema structure to extract oracle data into SQL server tables.
• Performed various deployment activities like code deployment, SSIS Package deployment in Dev, test and production environment.
• Performed unit testing of all the web/UI components as well as SSIS packages/DB components.
• Performed scheduling activities for Autosys jobs to correctly extract, manipulate and transfer data for various business functions.
• Handled release management activities for various production fixes with DB team, QA team as well as with Business team.
• Involved in test phase planning, test script preparations.
• Performed test data setup and sign-off activities.
• Conducted various test script review sessions to identify requirements gaps.
• Performed functionality testing to ensure complete test coverage .
• Wrote various SQL queries to perform data validations.
• Worked closely with development team to identify and test ETL defects.
• Anchored Defect tracking and follow-up activities using JIRA.
• Performed knowledge transfer activities for offshore team.
• Performed Resource Planning, Effort Estimation activities.
• Involved in Acceptance testing activities with business teams.
• Acted as a Business Coordinator to communicate all the user issues to Dev team.
• Generated Weekly status reports to provide an overview of tasks/activities being performed in a particular week with its current status and estimated completion plan.

Environment: JIRA,Oracle 9i/10g, TOAD, DOTNET 3.5, C#.NET, ASP.NET, SQL Server 2005, SSIS, Microstrategy BI Tool, Microsoft Visio, Subversion, Autosys, WINDOWS XP.

Confidential

Senior Analyst

• Acted as a Lead of a 9 member team for various business projects/Change requests/enhancements.
• Used agile methodologies to plan a Sprint cycle involving high priority tasks/issues.
• Generated user stories for various problems/issues reported by business team.
• Used JIRA for task tracking of various Sprints and estimating story points for assigned tasks.
• Performed test phase planning for various test environments to simulate exact production environment.
• Involved in test script generation, review, and test data setup and sign-off activities.
• Performed Package installations, package testing on test workstations.
• Coordinating the customer issues being reported and reflecting them in improved regression test cases.
• Wrote SQL Queries for various application issues.
• Performed Incident management, Problem management activities for the team.
• Acted as Build/Change coordinator for the team.
• Performed Resource Planning, Effort Estimation and scheduling activities.
• Anchored Defect tracking and follow-up activities using Quality Center.
• Involved in various troubleshooting activities, multiple team interactions for technical and business requirement issues.
• Performed impact analysis for various business issues and handled issue prioritization depending on the business needs.
• Handled/facilitated various business meetings, rapid response calls, implementation schedules involving cross-functional teams.
• Experienced in testing, Sign-off and post-implementation support activities.
• Documented of various processes, their Pros & Cons and corresponding improvement opportunities.
• Introduced various quality processes such as Issue & resolution Log, Common defects & Review checklist.
• Created workflow diagrams for various business processes.
• Documented all business functionalities and their corresponding mapping to help communicate the impacted systems to business during any build failures/outages.
• Generated weekly status reports and monthly metrics reports for the senior management reflecting total efforts, time lines for all undergoing tasks.
• Involved in training offshore team members as well as Level 2 support for re-occurring issues.

Environment: Quality Center, JIRA, Visual Basic 6.0, Input Accel, Filenet, Oracle 9i/10g, TOAD, DOTNET 1.1/2.0, C#.NET, ASP.NET, SQL Server 2005, MS Viso, VSS, TFS, WINDOWS XP, Unix.

Confidential

Quality Assurance Analyst

• Performed Business Requirements Analysis & Documentation.
• Participated in test script preparation and test case execution for Aetna Navigator Web application.
• Involved in generation of various automated scripts using QTP for Regression test cases.
• Coordinating the customer issues being reported and reflecting them in improved regression test cases.
• Involved in various Quality Assurance activities such as Smoke testing, System testing, Regression testing.
• Participated in Defect tracking and defect prevention activities
• Developed a checklist to avoid common errors during test script preparations & test execution.

Environment: Rational Requisite Pro, Rational ClearQuest, QTP, Windows 2000, Microsoft Office 2000.

Confidential

Programmer Analyst

• Participated in Business understanding, Client transition meetings.
• Application Support involves incident management and performing recurring and scheduled activities for identified applications.
• Handled User account administrations, Role & Privileges assignment.
• Introduced better processes to keep track of various users, their corresponding studies & sites.
• Involved in Knowledge Transition activities for offshore team.

Environment: Oracle Pharmaceutical Application Suite, WINDOWS 2000, SQL.

Confidential

Production Support Analyst

• Participated in Designing & Coding of various Service Change Requests (SCRs)
• Documentation activities - Impact analysis, Detailed Design
• Involved in Unit test plan generation, test plan execution
• Involved in Defect tracking and follow-up activities using Quality Center.
• Migration of the Aetna business reports from Crystal Reports 9 to XI.
• Created UNIX Shell scripts for validating the files and moving the files for scheduling the jobs.
• Handled Knowledge Transition activities for entire team.
• Developed a Code walk-through checklist for the team to ensure Efficient Code Review process.

Environment: Java, IBM DB2 Client, UNIX, Crystal Reports 9/XI