SUMMARY:

• I am a technically sound and business savvy professional looking for a growing dynamic environment to apply my professional skills and knowledge in the field of Information Technology.
• I have been known as a best team member to deliver and submit the quality work in time limitations.
• I have also been known as an expert in manual, automation, A/B tester, Web Analyst and Mobile tester.
• Over 9 years of diverse experience in Information Technology with an emphasis on Software Quality Assurance in Retail/Healthcare/Utility.
• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance, RUP and Agile Methodologies, Agile PLM
• Expertise in using Mercury Interactive Automated Testing Tools Win Runner, Load Runner, QTP, and Quality Center.
• Exposure to both Manual and Automated Testing of applications developed on Windows and UNIX platform.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Extensive knowledge of SDLC methodologies.
• Extensive experience in working with E - Commerce web applications for B2C and B2B in various domains such as Retail and IT infrastructure Library (ITIL) framework.
• Experience testing web-based applications and relational databases
• Experience with acceptance testing, integration testing and performance testing
• Experience with automation tools such as Selenium, Jenkins, etc.
• Strong test planning experience
• Strong initiative, innovation, organization, and attention to detail are essential
• Demonstrated ability to communicate effectively across various audiences
• Strong customer service and client relations skills
• Ability to multi-task across various simultaneous projects
• Experience collaborating with others in QA/Development to deliver shared results
• Technical understanding of business application systems and their underlying hardware
• Ability to interact with all levels of staff and upper management in both business and technical areas
• Expertise in Point of Sales (POS) applications, store systems, Inventory and supply management tools and systems.
• Experience in performing validation regarding Check-In/Check-out and cart functionality for e-commerce web based applications.
• Expertise in Mobile device (native app) testing experience - understand the mobile testing lifecycle, HP suite/QC (iOS, Android or Windows)
• Experienced in testing Client/Server and Web-Based Applications.
• Experience in testing Web Service (SOA, API).
• Also, experienced in Regression and Functional Testing.
• Proficiency in interacting with Oracle, SQL Server and DB2 databases using SQL.
• Conducted Parameterization to data tables, system performance tuning, heavy data-driven testing created object repositories in QTP.
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands.
• Participated in design Walkthroughs and Inspection meetings to review Test scripts and results.
• Extensive working experience in Oracle on UNIX Environment.
• Ability to quickly understand and interpret business requirements and Expertise in Analytical and logical thinking.
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product and Work Management with tools or manually.
• Strong in Analyzing Business Specs Requirements & Develop Comprehensive Test Spec & executes them.
• Involved in web analytics tagging, testing and data validation support.
• Assisted various clients with web analytics data validation.
• Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment.

TECHNICAL SKILLS:

Testing Tools: Win Runner, QTP, Load Runner, MOJO Tool, Selenium

Bug Reporting Tools: HP Suite/QC or Quality Center, ALM, Bugzilla, JIRA, RoboHead

Databases: MS SQL Server, Oracle, MS Access, DB2

Languages: C, C++, SQL, PL/SQL, .Net, JavaScript, Visual Basic, VB.net and ASP.net

Advanced Statistical & Web Analytics tools R language(R-studio), SAS, Fiddler, Google DevTools, Adobe Test & Target

Query Tools: TOAD, MS SQL Server, My SQL, Oracle SQL Developer, SQL Navigator

Operating Systems: Windows, UNIX, Linux etc.

Other Tools: MS Office Suite (word, Excel, Power point, Visio), Diamond, HipChat, Adobe Analytics Marketing Cloud, Adobe Debugger, Adobe Experience Manager, SAS, Fiddler, Google DevTools, Charles

Web Browser: Internet Explorer, Netscape Navigator, Mozilla Firebox, Google Chrome, Safari

PROFESSIONAL EXPERIENCE:

Confidential, Mooresville, NC

Sr. IT SQA Test Engineer Functional-BA, PM, QA

Responsibilities:

• Write test plans, cases and conditions to ensure effective test coverage
• Verified Adobe Analytics implementation in lower level environments and in production
• QA Implementation of marketing tags such as DoubleClick, Kenshoo, Facebook, Google Ads etc.
• Create detailed QA scenarios from user stories and implementation details to meet the business requirements
• Involved in web testing application on different mobile Platform, such as iOS and Android devices.
• Work closely with BI partners to create and review the QA scenarios
• Demo the scenarios to BI team and respective product owners once the QA is completed
• Perform QA on major browsers such as Chrome, IE, Firefox, Safari and Mobile Devices and Web apps.
• Perform QA for Adobe Analytics implementation on mobile web using packet sniffers like Fiddler and Charles
• Monitor data on Adobe Marketing Cloud for Confidential .com
• Worked on A/B Testing stories which helped business to determine the best user experience for Confidential .com
• Worked on LFP Re-platform Analytics
• Execute test cases, typically at a black box level
• Mentor and collaborate with other testers in test procedures, process and best practices
• Work closely with Development, Product Management and QA Test leadership to develop an applicable test approach and strategy for both specific products and product lines
• Execute long duration tasks and assignments according to project plans, to meet schedule, resource and quality requirements
• Strong quantitative, analytical and problem solving skills.
• Understanding of AD Servers like DoubleClick and platforms like Facebook or Twitter.
• Log and track defects using the designated tracking system and tools
• Participate in peer and external reviews
• Analyze user stories, epics, requirements and technical specifications to create advanced acceptance criteria.
• Create test cases including primary, alternate and negative scenarios.
• Validate a multi-integrated system including end to end workflows with third party systems.
• Report and follow up defects until resolution.
• Monitor statuses of stories and defects continuously.
• Help development team with reproducing and troubleshooting defects.
• Establish and maintain the regression test suite.
• Responsible for Web services testing (IIS, Web logic), Mobile Web and Apps testing.
• Participate in production implementation verification.
• Generated high quality defects to create reports based on findings and coverage on various operating system platforms, like iOS, Android.
• Actively participation in scrum and sprint planning meetings
• Good team player with the ability to lead, manage and work independently in a time sensitive environment.

Environment:: Jira, Quality Center(ALM), SharePoint, Adobe Experience Manager, Zephyr, Fiddler, Charles, XML, Google dev tools, MS Office Suite, Office-365, Confluence, Adobe Debugger, Windows 7, IE, Chrome, Fire Fox, Android and Apple Mobile Apps, Agile/Scrum Environment, A/B Testing etc.

Confidential, Mooresville, NC

Sr. UAT

Responsibilities:

• Responsible for Web services testing (IIS, Web logic), Mobile Web and APPS testing.
• Involved in testing Daily Banner Changes, Brand New Pages and Promotion Emails for daily team using RoboHead.
• Performed testing on Analytical Tools, Adobe Debugger and Omnibug.
• Involved in testing FED changes, Test and Target promo validations.
• Perform browser compatibility testing for different version of IE, Chrome, and Firefox.
• Responsible for the execution of UAT Scenarios with multi browser testing in formal testing environment.
• Assessing and communicating risks discovered in test execution and analysis.
• Responsible for Creating UAT Scenario Test Cases, identifying and logging Test Case defects, and tracking individual Test Case results
• Escalate project issues and/or risks.
• Managing Adobe analytics implementation by translating business requirements into technical documents.
• Leading tagging efforts by working with project managers, stake holders, UX & IT.
• Web analytics reporting, building dashboards & ad-hoc analysis.
• Created an efficient reporting process with Adobe report builder & Tableau.
• Leading A/B testing & conversion rate optimization using Optimizely.
• Providing actionable insights & telling the story by working closely with UX team & stake holders.
• Involved in development of scenarios from Use Case and BRD/BRS.
• Involved in test case development, test case execution, defect reporting.
• Involved in Bug Triage meetings with development team, providing vital information for defect
• Fixing and prioritizing the defects with Business team
• Involved in all testing cycles in different environment.
• Supported Go Live cycle for Production Flip for the Releases
• Worked on Continuous Improvement methodology for quick fixes in front end code.
• Logged defects in RoboHead and tracked it through Defect management.
• Tested App and MOW for iOS (iPhone 4/4s/5/5c/5s), Android (S3. S4, Motorola Razor, HTC One), Windows (Nokia Lumia 920, HTC 8x)
• Worked on Mobile Web (MOW) to test the functionality using the iOS (Safari browser), Android (Native browser), Windows (Internet Explorer 10).
• Worked deeply on various functionality of Lowe’s Desktop website, MOW, Mobile Apps & Consumer Apps such as Homepage, Navigational Menus, My Confidential, Taxonomy, and shopping cart.
• Followed the Agile Methodology to emphasize on real time communication over written documentation.
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
• Involved in Grooming Session with Business, Developers and BAs.
• Involved in review of user stories written by BAs in Jazz tool.
• Set-up, co-ordinate, conduct system & UAT testing with Business Analysts and end-field users after the applications were all set.
• Performed rigorous manual testing such Functional Testing, Smoke testing, Integration testing, UAT Testing, Backend Testing, Regression, End to End Testing and System Testing Logged defects in UAT Environment.
• Performed browser compatibility and configuration testing for various operating systems and various browsers.
• Involved in testing Daily Banner Changes, Brand New Pages and Promotion Emails for daily team using Robo Head and Jira.
• Performed testing on Analytical Tools Google DevTools, Adobe Debugger.
• Involved in testing FED changes, Test and Target promo validations and Geo testing.

Environment: ROBOHEAD, JIRA, SharePoint, Adobe, XML, MS Office Suite, Windows 7, IE, Chrome, Fire Fox, Android and Apple Mobile Apps, Google DevTools, Agile/Scrum Environment etc.

Confidential, Madison, WI

Sr. QA Analyst

Responsibilities:

• Responsible for testing application configuration
• Perform Integration testing on the new Oracle based application.
• Perform back end testing using SQL Developer.
• Perform browser compatibility testing for different version of IE.
• Create new Test data on every cycle refresh.
• Manipulated the test Data for positive and negative testing.
• Responsible for integration testing between CC&B and MVRS (IPL&WPL) and handheld devises to upload routs schedules and Meter read.
• Familiarity with business intelligence and reporting tools (Business Objects, Cognos, etc.)
• Responsible for manipulating field activity routs and services cycle routes Dates to auto generated bills.
• Responsible for creating request to execute appropriate batch Job.
• Experience working with an IT Infrastructure Library (ITIL) framework .
• Tested automated dashboards and reports for end users as well as weekly, monthly & ad hoc web analytics reports.
• Knowledge on Web Services testing using SOAP UI, IBM Cognos Reports, Middleware (IIS, Web logic)
• Responsible for testing MDM and CC&B integration for AMI Meters.

Environment: HP ALM, SQL Developer, SharePoint, Microsoft Visio, Adobe, Visual Basic, XML, MS Office Suite, Windows 7, IE, Chrome, Agile/Scrum Environment, IBM Cognos Reports Connections etc.

Confidential, Jacksonville, FL

Sr. QA Analyst

Responsibilities:

• Reviewed functional/design specifications and other relevant documents to extract test requirements.
• Worked on claim processing on the basis of Medicare and MITA compliances.
• Executed test cases and reported defects using Microsoft Visual Studio test manager
• Analyzed the business requirement as per the HIPAA rules and regulations to follow in creating business requirement documents.
• Experienced working on member provider management along with Fiscal, waiver program, and federal reporting.
• Established new requirements for administrative transactions with implementation in compliance with Patient protection and affordable care act (ACA).
• Created artifacts with business and project requirement documents (PRD) to define use, business, functional and non-functional needs in project.
• Review the Test Cases scripted by the offshore/onsite team members.
• Worked on Claims files for 837 P/I electronics as well as Paper using CMS- 1500 and UB 04 form and 835 transactions.'
• Used Microsoft test Manager for manual testing
• Attended the daily meetings with onsite and offshore QA Analysts to get and provide project (testing) status.
• Used Availity Provider Web Portal for submission of 835P/I electronically using FTP gateway to validate HIPAA 5010 edits for ICD10 Codes.
• Involved in Smoke Testing, System End to End testing and Regression Testing on Florida Blue's system used for Claim processing.
• Design and maintain test plan, test case, authored and ran tests using Test Manager
• Validated Claim Pricing (Member Contracts, Provider contracts, Procedure pricing, DRG grouping, Benefits Accumulators).
• Experience with HIPAA 4010 and 5010 versions of EDI transactions like 837I/P, 835, 270/271, 276/277, 278 etc.
• Worked on Analyzing the HIPAA 5010 EDI File format created for 837I/P transactions and also created new X12 files, working on various adjudication systems like FEP, ITS etc.
• Working in a waterfall environment, Involving weekly Touch base meeting updates/ status.
• Performed backend testing using SQL queries to check backend data and data integrity.
• Worked on OPL (Other Party Liability) using Mainframe system, Reading the Java logs for Audits and History Tacking using EAS (Enterprise Audit Services).
• Worked on XML files and SOAP web services using SOAP Scope. Participated in Third Party Vendor's Working Session, worked closely with External Vendor testing (NIA, ICORE, New Direction, McKesson), and Performed Rule testing for McKesson/ClaimXTEN.
• Worked as an Auditor in Internal Audit Team and performed Auditing of Another Tester.
• Performed 278 (Authorization/Medical Clearance) testing Review for an Internal system and External System (Availity)
• Provided Training to juniors, Performed UAT testing for Business Rule Remediation, Backend validation for SQL tables.
• Investigated software bugs and interacted with Dev team to resolve bug issues using MTM
• Worked on Financial Neutrality- Member OOP and Revenue Optimizations.
• Created Used Case Diagram and Activity Diagram to provide better understanding of process to developers and other team members.
• Developed Change Request Form to satisfy client requirement changes and created.
• Documented the business requirements into functional requirements document.
• Managing the Change Requests and verifying in the Microsoft Test Manager
• Handled defect management using Microsoft Test Manager
• Effectively involve in logging bugs, reviewing solved bugs and analyzing test result using MTM
• Import test cases from excel/word to Microsoft Visual Studio Test Manager
• Gathered the requirements and transformed them into high-level Process-Flow Diagram using Microsoft Visio

Environment: Diamond, MOJO Tool, EAS Viewer, Availity web Portal, PIP (Provider Portal), Claim repository, CMSA, Claims Xten Auditing Tools, APT (Automated Pricing tool), HP Recorder ICD Manager, Quality Center, SQL, XML, J2EE, 360 Commerce, JavaScript, Diamond, SQL Server, MS Office Suite etc.

Confidential, FT MYERS, FL

Sr. QA Analyst

Responsibilities:

• Created Test Cases, Test Scenarios in Quality Center ensured traceability to Business Use Cases and according to application.
• As a Mobile Tester and QA Analyst, performed manual and automated testing for the number of web projects such as information and news professional QA portal and company web site across multiple browsers ((IE, Firefox, Safari and Chrome) and mobile devices (Android, iOS).
• Involved in creating of Test Accounts in mainframe application according to the Business Requirements in utilization for testing.
• Experience with acceptance testing, integration testing and performance testing
• Experience with automation tools such as Selenium, Jenkins, etc.
• Perform QA Smoke, Acceptance, Regression, Function, UI, Usability and Compatibility Testing on DT and MOW.
• Automate test cases, test suites for Regression Testing via Selenium Web driver.
• Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads etc.)
• Create testing strategies for Disaster Recovery (DR) efforts.
• Involved in writing test scripts manually and Tested manually as per the specification documents.
• Created and executed scripts manually for Functionality testing.
• Provide support and data as and when needed to the performance Team.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Analyzed business rules and system requirements.
• Involved in set up test lab with various desktops/machines that had different HW/SW configuration and operating system to perform POS compatibility testing.
• Stay abreast of the web and digital space measurement and analytic techniques.
• Performed testing on Web Analytical Tools such as, Google DevTools, Fiddler.
• Managed implementation, tagging, and QA for Omniture and Google DevTools Analytics.
• Managed A/B testing and experimentation across, setting up tests and measuring results
• Defined tagging structure for Coremetrics, set up scorecards, and perform deep-dive segmentation and analysis
• Extensively worked with BPT module of quality center in order to derive automation scripts with the help of SMEs and Business Analysts.
• Performed Positive and Negative testing to test response of the application under test by creating Data Driven tests.
• Form ulated detailed Test Plan, Test Cases and Testing Procedures, which included Test Cases/Scripts, Performed configuration/ compatibility and user interface testing manually.
• Performed Data Driven Testing using WinRunner.
• Experience working with an IT Infrastructure Library (ITIL) framework .
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document.
• Conducted GUI/Usability Testing and Black Box Testing according to specifications.
• Involved in writing complex SQL queries to check the data integrity
• Performed Smoke and Sanity testing, Positive & Negetive testing, Security and End to End testing Usability and Integration testing manually.
• Performed Web Service testing using SOAP UI.
• Used Test Director for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Reported Defects in Defect tracking tool of Quality Center (Mercury & HP) by assigning Defects to development that are encountered during testing phase based on application teams.
• Coordinate with Operations team to make sure that new platform has robust testing processes.
• Created RTM and performed Gap Analysis to ensure the requirement coverage.
• Recommend and implement naming convention for Test Cases, Test Sets and Defects.
• Attended Weekly status meeting in reporting and provided a weekly report that includes test metrics consisting of status reports.

Environment: Windows, Win Runner, UNIX, Oracle, DB2, HTML. MS Office, VB Script, JAVA, Ajax, JSP, J2EE, HTML, QTP, Quality Center, Fiddler, Google DevTools, SOAPUI, Selenium,CSS,.Net,Javascript.

Confidential, WA

Quality Analyst

Responsibilities:

• Prepared the PDC documents, test cases, transaction flow diagrams, reviewed the BRD’s and Technical documents for phase 1 and 2 projects along with 5010 migration.
• Worked on creating specifications for transitioning business from HIPAA 4010A to 5010 and from ICD-9 to ICD-10.
• Involved in gap analysis meetings on business requirements for new data elements change requests and 4010 to 5010 data values
• Testing of EDI X12 837P, 837I, 837D and 835 Transaction sets for claims processing
• Tested the HIPPA EDI, Member Enrollment 834, Claims and Payment 837/835 transactions according to test scenarios and verify the data with FACETS on different modules.
• Involved in inbound and out bound HIPAA EDI transaction data elements validation for 5010 transactions.
• Verified & validated the 4010 / 5010 data elements for 276, 277, 278 Request and response transactions
• Worked on creating specifications for transitioning business from HIPAA 4010A to 5010 and from ICD-9 to ICD-10.
• Also worked on 837 and 835 projects, including syntax and business rules for X12 HIPAA 4010 and 5010 validation for loops, segments, elements, qualifiers and code sets.
• Generated test data using spec builder for batch process and real time transactions.
• Performed the functional, volume testing of each transaction.
• Executed EDI related test cases for functional, regression and business scenario test cases for end to end testing.
• Tested the HIPPA EDI, 820, 834, 837/835 transactions according to test scenarios and verify the data with FACETS on different modules.
• Testing of EDI X12 820 and 834, 835 Transaction sets for enrollment and claims processing
• Validated the 837 claims, secondary claims and member data base.
• Executed all test cases and logged the defects in Track, internal defect tracking tool.
• Discussed the EDI related issues with development team and resolved the issues.
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Performed backend testing for data validation using SQL Queries.
• Performed Business Process Testing using BPT (Business process testing) module of Quality center and QTP.
• Created test scripts for Security, Positive, Negative and User Acceptance Testing (UAT).
• Assisted in developing test plans for testing the functionality, GUI, and security.
• Responsible for client interaction and reporting during UAT.
• Validated the X12 file for SNIP level errors, ICD-10 codes, HIPAA mandatory data elements and external code lists.
• Ftp’d the inbound and outbound EDI transactions through Q’s for real time and folders for batch processing.
• Prepared test result for regression testing after each build
• Involved in UAT phase1 & 2, developed UAT test cases, test data, mentored the UAT team before execution, and documented the test result / reports through QC.

Environment: Quality center, SQL Server, SQL, Oracle, Windows, JAVA, Apache Tomcat, SQL Server, ETL, Ultra Edit, FTP, MS Office and MS Visio

Confidential, NE

QA Analyst

Responsibilities:

• Participated in requirement walkthroughs and creation of test plan.
• Developed and executed test cases, test scenarios and followed-up defects using Quality Center.
• Performed compatibility testing with various mobile handsets to ensure that functionality working as expected.
• Tested Web app, Native app using See-Test for automated the mobile testing and run the scripts for multiple devices with VBScript using QTP, and perform manual testing according to the requirements.
• Developed automation test scripts for performing regression testing on the application
• Performed back end testing using SQL Scripts on UNIX servers
• Handle exceptional situations in test scripts using Recovery Scenario Manager
• Involved in the team of Unit and integration testing. Developed end user training manuals and provided end user training on business processes.
• Validated various ad-hoc reports used for analytics module of the application through BO reporting tool.
• Provide assessments, audits, and implementations for advanced web analytics tracking using
• Managed all pricing and P&L’s for products, running pricing tests and tracking performance against plan.
• Developed culture of continuous testing, CRM segmentation, and data-driven decision making.
• Responsibilities will include developing, managing, maintaining, and supporting, data collection, site tracking tactics, tools and technical process integration.
• Tested the formats of Business Objects reports developed against the requirements and Use Cases.
• Storing the company’s reports and analysis in an organized manner.
• Compiled, Organized and Reported data to aid with decision making.
• Designed and maintained test cases in Quality Center.
• Extensively used various modules of Quality Center such as Test Plan, Test Lab, Requirements, and Defects through the Software Testing Lifecycle.
• Used Defect module of Quality Center to identify, manage and resolve defects through the test execution phase.
• Conducted Data integrity and Data validation test manually.
• Performed Sanity Testing and Smoke Testing.
• Performed Integration Testing, Smoke, System Testing and Regression Testing.
• Interfacing with developers to resolve the technical issues.

Environment: ASP.NET, HTML, DHTML, VBScript, QTP, Oracle, Ajax, Flash, Google DevTools, Quality Center