SUMMARY:

• Over 13 years of professional experience in Software Quality assurance industry this includes extensive experience in Manual Testing and Automation testing of Mainframe, Client/Server and Web - based applications.
• Excellent QA automation experience with HP Quick Test Pro, WinRunner, Load Runner and HP ALM Quality Center(TestDirector).& Selenium
• Strong knowledge in Software Development Life Cycle (SDLC), Waterfall and Agile Methodologies.
• Experience in all phases of SDLC and implemented best QA Practices and Methodologies when worked with CMM level companies.
• Experience as Test Lead and Onsite Offshore Coordinator.
• Proficient in writing Test Plan/Test Strategy, Test Cases/Test Scripts, Requirements Traceability Matrix(RTM),and Test Scenario Matrix(TSM)
• Diversified Experience in Black Box testing, Functional testing, Integration testing, System testing, Regression testing, and User Acceptance Testing.
• Proficient in Front End, Back End, Unit, Integration, System Testing of Web based and Client/Server applications.
• Experience in working Genesys, NICE, Verint IVR/Contact Center application and testing Call routing .
• Experience in testing API's testing and Web services using SoapUI
• Experience in supporting and testing the production issues
• Expertise in ETL/ Data warehouse and Back-end Testing.
• Experience in Creating and Modifying QTP scripts.
• Experienced in using HP ALM Quality Center or TestDirector logging defects.
• Extensive experience in testing the Vanguard’s BuySell business Rules for Exchanges and redemptions.
• Good domain knowledge and working experience with Mutual Funds, ETFs, Brokerage accounts Non retirement accounts like individual, Joint, Partnership, corporate accounts and retirement accounts like Simple IRA,SEP IRA, Traditional IRA, Roth, Rollover and 403(b)7 accounts.
• Worked with developers, UI, Mid tier, Data, Project Manager,, Business Matter experts and product Owner regarding testing status and maintain detailed QA Documentation.
• Excellent Communication skills, ability to work as an individual and as well as a team player.
• Experience in Scrum/Agile and Waterfall Methodologies
• Mentoring the new team members on application functionality and tools like QTP and Quality center

TECHNICAL SKILLS:

Functional Testing Tools: WinRunner & QuickTestPro, Selenium RC & web driver, Soap UI, Rational Suite

Test Management tools: HP ALM Quality Center, Test Director, BugZilla, JIRA and Rational Clear Quest

RDBMS: Oracle 9i/8i/7.x, DB2, MS-SQL Server, TOAD, MS-Access

ETL/Data warehouse tools: ETL Informatica power center, Cognos, SAP BOXI, Crystal reports.

Programming Languages: TSL, SQL, PL/SQL, UNIX, Java, J2EE,JSF and C/C++.

Operating Systems: UNIX, Windows NT/2000/XP

GUI Tools: Visual Basic, Oracle Forms, and Reports

Web Technologies: HTML, Shell Scripting and Java Scripts, XML,VXML

Scripting Languages: VB Script, Java Script, UNIX shell scripting

Web Development: MS Visual Studio, MS-FrontPage, HTML, IIS, VB Script

Project Management: MS office, MS Project, MS VISIO, Rational Test Manager

Mainframes: OS/390, AS/400, TSO, PVCS, MVS, CICS, ISPF, SPUFI, JCL

IVR/Contact Center applications: Genesys IVR GVP,GSD, Genesys test phone, Nice &Verint, Infomart, Nuance (Persay) Voice Biometrics, Speech recognition, Virtual Hold technology

Other: IBM BMP Lombardi, WebSphere, MQ,RFH UTL,WinScp

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead/QA Tester/BPM Tester

Responsibilities:

• Create/update Test plan and review the test plan with Team, get the test plan approvals.
• Create/Develop test scripts, preparation of test data and execute test cases and log defects in ALM
• Queried the MDR/AMOS/OMS databases to fetch the data from TEST/QA databases
• Involved in production support to test the defects and other support work to help developers.
• Sent out the daily status reports with test results to keep the team upto date on test status.
• Help business users on UAT testing.

Environment: Manual testing, HP ALM Quality Center 12,SOAPUI, Java,J2EE, JSP, Java Script, Web Services,SOAPUI,Windows/Unix, Oracle, MS SQL server, MQ Explorer, RFH Utl, CIMS, Mainframe

Confidential

QA Tester/BPM Tester/QA Lead .

Responsibilities:

• Analyzing functional and business requirements to ensure the requirements are testable and the full range of system aspects are being tested.
• Create/update Test plan and review the test plan with Team, get the test plan approvals.
• Create/Develop test scripts, preparation of test data and execute test cases and log defects in ALM
• Create Dataraker files for Testing in TEST/QA Environments
• Dropping the files to the TEST /QA Unix locations using Winscp(FTP)
• Querying the tables Lead, Issue, Problem, Audit tables in MDR database
• Used Insert/Delete/Update SQL queries to setup data based on the test conditions.
• Involved in heavy backend testing.
• Dropped the triggers using MQ explorer/RFH Utl to generate the CMO/MI/Rev pro/Check and Seal files
• Used SOAP UI to test the web services.
• Performed UAT, Functionality, Regression Testing.
• Report status by daily, weekly basis
• Working in Agile methodology, attend daily scrum meetings, sprint planning and sprint review meetings.

Environment: Manual testing, HP ALM Quality Center 12,SOAPUI,, IBM BPM Lombardi 8.0/8.5,Process portal, Process admin, BPC, Business Rules Administrator, web services, windows/Unix, Oracle, MS SQL server, File transfer, WinScp, MQ Explorer, RFH Utl

Confidential, Malvern, PA

QA Lead/ QA Tester/Systems Tester

Responsibilities:

• Create /Script test cases as per the requirements and submit test cases for Business and Teams inspections
• Participated in the test case review meetings with Business and Team .
• Incorporated feedback from Business to the test cases and get the business sign off .
• Responsible for SAT required Key deliverables like Test Plan/Strategy, Requirements Traceability Matrix (RTM), Test Scenario matrix (TSM) and Test execution results
• Responsible for Providing SAT Leading Indicators for the Sprint review meeting.
• Experience in Demoing or presenting the application progress to the Team,Management and stake holders during the sprint review meetings.
• Support provided for PIT testing, POAT testing and CAT/UAT testing.
• Support provided to the Business and Development team in analysis of various tasks
• Testing Performance reports, Real time reports and System reports reports generated by EyeQue.
• Involved in supporting multiple projects, Quarterly and Off cycle releases.
• Used Genesys CCPulse tool to track the calls and used Genesys GSD to configure the skills to the Agent based on the Que.
• Extensive testing done for validating scheduling of out calls with Virtual Hold Technology (VHT) using SOAPUI RESTful web services.
• Involved in Backend testing to verify the calls accepted the Virtual hold offer.
• Validated the test scenarios for the Virtual Hold Archive & Purge process
• Attended the Project Kick off meeting, Scope review meetings, Daily status meetings, Issue review meetings, Sprint review and Planning meeting
• Prepared the Daily, weekly and monthly status reports
• Experience in supporting the Production certification activities.

Environment: Java, J2EE, JSF,XML,VXML, SQL Server, Web services, SoapUI, HP ALM Quality Center 11.0,Serena Team Track, Virtual Hold, VHT EyeQue Management, Avaya PBX &Testphone,GVP7.6 & 8.0,Genesys Suite, Genesys CCPulse+ 8.0,Genesys Support Phone 6.6, JSoftphone, Nice, Verint, Infomart, Crystal Reports 2008, Backend testing, Agile Methodology

Confidential

Automation Of transactions-Single Owner

Responsibilities:

• Automation of the Signature Guarantee transactions.
• Rollout the technology to the remaining business areas and to support enhancements to the technology identified through the implementation and rollout to Flagship Plus in 2010.
• Rollout Voice Biometrics in 2011 to additional Retail Segments and address any enhancements to the system identified as a result of the 2010 rollout to Flagship Plus.
• Voice Biometrics Rollout to the AMS Segments
• Exchange transactions from Individual to Non Retirement accounts like Individual, Partnership, Joint, Trust, Corporate accounts
• Exchange transactions from Individual to Retirement accounts like Simple IRA,SEP IRA, Traditional IRA accounts, Roth IRA, ESA, 403(B)7
• Exchange transactions from Simple IRA,SEP IRA To other Retirement and non retirement accounts
• Redemptions: One time Wire US Bank transactions from Individual non retirement accounts
• Redemptions: One time wire Non US Bank transactions from Individual non retirement accounts
• Redemptions: Check US & Non US transactions from Individual non retirement accounts

Confidential

Automation Of transactions-Single owner

Responsibilities:

• Create /Script test cases as per the requirements and submit test cases for Business and Teams inspections
• Responsible for implementing the QA process at all phases of Software Development Life Cycle (SDLC)
• Responsible for defining the performance test plan, analyzing the test scenarios, preparing test case documents, defining the performance environment requirements specifying report templates and conducting the scripting, benchmarking and interpretation of results.
• Attended Review meetings to discuss Use-Cases, Business Rules, Message Rules, Alternate flows and Exception paths.
• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners, document analysis and represented them in Requirements.
• Performed Smoke, GUI, Integration, Functional, Regression, Data Integrity, System Compatibility, installation and User Acceptance Testing
• Extensively used Test Management Tool HP Quality Center/ALM to Develop and execute Test Cases/test scripts.
• Participated in the test case review meetings with Business and Team .
• Used Quality Center/ALM for tracking the defects
• Used SQL queries to extract the data from the database to check the data integrity.
• Incorporated feedback from Business to the test cases and get the business sign off .
• Responsible for creating key deliverables Test Plan/Strategy, Requirements Traceability Matrix (RTM), Test Scenario matrix (TSM) and Test execution results.
• Responsible for Providing SAT Leading Indicators for the Sprint review meeting.
• Experience in Demoing or presenting the application progress to the Team, Management and stake holders during the sprint review meetings.
• Support provided for PIT testing, POAT testing,CAT/UAT testing and AVT testing
• Support provided to the Business and Development team in analysis of various tasks
• Involved in supporting multiple projects, Quarterly releases and Offcycle releases.
• Validated Nuance Vocal Password Voice Biometrics engine for authentication, imposter testing and liveness detection testing during the pilot phase. Nuance Vocal password uses SOAP web services.
• Used SoapUI to send request and validate the response from the engine .
• Evaluated Genesys Supplementary Services Gateway(SSG) with Vanguard Telecom infrastructure to make phone calls outside Vanguard networks for the project Selfprovison Enrollment (Click To Call).SSG uses RESTfulweb services for configuring out calls
• Used SSL certificates to verify and ensure the Vanguard applications are more secured.
• Experience in using the CCPulse tool to track the calls in the test region
• Experience in using the Genesys GSD to configure the skills to the Agent based on the Que
• Executed the Test scenarios to verify the Internal user see the right Client information, caller authentication screens, Key data page, Contact events for Voice /Non Voice bio Client calls.
• Executed test cases to verify the different Enrollment statuses on Account Maintenance page
• Executed test cases to verify Voice verification Enrollment/Authentication history on WAVE
• Executed test cases to Verify the Exchange/transfer scenarios for single owner and Joint owner transactions
• Executed test cases to verify the redemptions scenarios for One time wire US/Non US bank redemptions
• Executed test cases to verify the Order status,Order details and Transaction history functionalities
• Experience in working with Vanguard Legacy TA/VBS/VBA transactions
• Experience in testing TDT testing buySell retirement account contribution scenarios
• Involved in testing the verification of revoking Acknowledgement expired enrollments batch process.
• Experience in capturing and analysis of the retail windows controller logs, Softphone logs and attached call data.
• Experience in using the Vanguard’s Registration rules matrix(Buy/Sell) for various transactions.
• Experience in testing the Exchange transactions and Redemptions one time wire US bank and Non US bank transactions, Check redemptions.
• Experience in testing the End to End test scenarios for Check redemptions US and Non US bank transactions
• Involved in testing the Cognos reports for Voice biometrics project
• Involved in training and knowledge transfer and sharing sessions.
• Attended the Project Kick off meeting, Scope review meetings, Daily status meetings, Issue review meetings, Sprint review and Planning meeting
• Prepared the weekly and monthly status reports
• Experience in supporting the Production certification activities.

Environment: QTP10.0, HP ALM Quality Center10.0& 11.0, Manual testing, JAVA, J2EE, JSF,XML,VXML, Web Services, SoapUI, Nuance(Persay)Voice Biometrics, Vocal Password, Evaluation Studio, Genesys IVR &GVP6.5&7.6,Cognos8.0&10.0, WindowsXP,7, NT, UNIX, SQL Server 2008,Oracle 10g, DB2, WAVE,AWD,VAST, Test Account tool, JSoftphone, GSD, Serena Team Track, Agile Methodology

Confidential, Jersey City, NJ

QA Tester

Responsibilities:

• Extensively used Quality Center for Test Process Management
• Constantly updated the all stake holders with Periodic Management Reporting
• Prepared the Test effort estimation, Schedule and resource ramp up activities
• Involved in preparation of Test Plan
• Prepared Test cases and involved in execution of Test cases
• Designed and Published various custom reports using Quality Center
• Contributed to Risk Management Planand Test Plan
• Regularly published Project Matrices like Defect Reports, Test Plan Reports
• Developed Automation Script using Quick Test Professional (Add-in - .net) for Functionality and Regression Testing
• Designed the Automation Frame worked used Keyword-Driven Frame Work
• Experience with database in running SQL queries using SQL tools.
• Identified the critical business process as per the discussions with the client
• Reviewed the Use Cases, usability and help documents
• Supported the Business Users in Testing the application

Environment: ASP.NET, SQL server 2000,Dataware house, ETL Informatica power center, SAP Business Objects XI, QTP 9.1,Quality Center 9.0,Mainframe,Windows XP/NT, Manual Testing, Agile Methodology

Confidential, Columbus, GA

Sr.QA Consultant.

Responsibilities:

• Involved in Manual and Automation testing effort for all products offered in AWES for all 52 states in a production-like environment.
• Reviewed state specific Business Requirements for each product tested.
• Involved in developing detailed test strategy (Waterfall methodology), test plan, test cases and test scripts using Mercury Quality Center.
• Participated in Business Meetings and Walkthroughs to finalize Testing Requirements.
• Participated in the development of Test Plans that will fully validate Business Requirements.
• Designed new test cases in Quality Center for Mainframe Validation and mentored newly hired QA Analysts in modifying base test cases to state-specific test cases.
• Executed Manual Test Cases to test the basic functionality of the application.
• Performed thorough Manual Testing of the entire application and Filed Defects in the Quality Center.
• Tested the web API's using fiddler and tested the SOA web services using SOAPUI.
• Analyzed automation test results and reported defects in Quality Center.
• Involved in Integration and System Testing
• Performed XML file testing to validate several requirements of the project.
• Used XMLSpy for XML Schema validation, PERL-formedness checking.
• Submitted Batch jobs using TSO#SPF and Verified the integration data using FILE AID for DB2
• Participated in Walkthroughs and defect review meetings.
• Participated in meetings with developers after every release to discuss the changes made.
• Communicated with developers regarding defect resolution and on several occasions, walked them through the functionality as they made changes to fix complex defects.
• Retested the fixed defects both manually and by executing the scripts and tracked the progress in Quality Center.
• Performed Integrated and Regression Testing for each product for all states tested to ensure the changes requested by the Compliance Department of Confidential had been implemented in AWES.
• Performed Backend testing using SQL Queries.
• Authored and maintained extensive Documentation related to several processes involved in AWES testing.
• Develop automation scripts effectively using QTP.
• Used Load Runner for performance testing
• Provided the Project Test Summary document for all projects, explaining the major activities performed, the list of defects found and the assumptions made on the project.
• Maintained a very good rapport with the Project Manager, Supervisor, Developers and other QA Analysts involved.

Environment: QTP, Quality Center9.0,LoadRunner, C#, ASP.NET, .NET Framework, Oracle, TSO, SQL Server 2000, Web Services, SOAP, XMLSpy, XML IBM Mainframe, DB2, CICS, COBOL, z/OS, Certify 6.2.19, 6.0.42, Agile Development(SCRUM) Methodology

Confidential, Columbus, GA

Sr. QA Consultant

Responsibilities:

• Involved in manual and automation testing effort for all products offered in SANG for all 52 states in a production-like environment.
• Reviewed state specific business requirements for each product tested.
• Involved in creating and maintaining the Test Plan.
• Modified base scripts to run automation for each product for all states tested depending on the state business rules specified in Business Requirements.
• Manually validated the images of the policies generated in Confidential ’s imaging system against the PDF forms generated online.
• Performed Regression Testing for each product for all states tested to ensure the changes requested by the Compliance Department of Confidential had been implemented in SANG.
• Reported the bugs, E-mail notifications to the developers using the Quality Center.
• Executed SQL queries against the database to verify the backend data(Database Testing).
• Developed test automation scripts using QTP for Regression, Functionality, and GUI testing.
• Generating the bug report and attending the Bug Review meeting with developers.
• Executed PL/SQL scripts to ensure data integrity throughout the database.
• Generating the Documentation for the Test Results with Pass and Fail Results using Quality Center
• Successfully lead the team of 4 testers

Environment: QTP, Selenium, Quality Center9.0,C#,ASP.NET, Oracle, Toad, CICS, IBM Mainframe, z/OS, Certify 6.2.19, 6.0.42, DB2, Visual Source Safe 6.0, Crystal Reports 8.5, Agile Development(SCRUM) Methodology

Confidential

Sr QA Engineer

Responsibilities:

• Involved in preparation of Test Plan, Test Case and used Keyword - Driven Frame work for automation.
• Identifying Automation Test Cases for Functionality and Regression Testing.
• Developed and Pre-Review Automation Script using Quick Test Professional for Functionality and Regression Testing.
• Preparation of Scheduling and Effort estimation for Automation.
• Experience with database in running SQL queries using tools such as SQL
• Involved in Performance testing using LoadRunner (developed VUGen Scripts, measure performance and analysis graphs).
• Analysis the LoadRunner report and prepare performance report.
• Performed UAT, Functionality, Regression and Load Testing.
• Logging Issues to the Defect tracking system as Test Track Pro and TestDirector
• Maintenance of Test Cases, Automation Script using VSS.

Environment: QTP, LoadRunner, TestDirector7.6, Java,J2EE,JSP, Oracle 8i, SQL Server 2000, Sun Solaris 8.x, UNIX, XP, Business Objects 5.1, Waterfall Mode l

Confidential

QA Engineer

Responsibilities:

• Created Test Plans by analyzing Functional Design Documents according to the Agile Methodology a testing methodology followed by Confidential .
• Interacted with the Business Analysts to get the business requirements and functional specifications.
• Scheduled Test Plan review meetings and reviewed the test plan document and made sure the test plan has met the requirements in the Functional Design Document.
• Scheduled Test Scripts review meetings with the business and reviewed the test script document and made sure the test plan has met the requirements in the Functional Design Document
• Created automated test scripts used for manual testing in HP Quality Center and launched those scripts in QTP.
• Provide guidance to other team members and Users during testing.
• Developed and executed test scripts using QTP.
• Analyzed automation test results and reported defects in HP Quality Center.
• Performed XML file testing to validate several requirements of the project.
• Coordinated with technical and business resources to identify and correct system defects that are detected during the testing activity.

Environment: Mercury Quality Center 8.0, QTP, Java, J2EE, JSP, IBM Mainframe, DB2, CICS,TSO, COBOL, z/OS, DB2, XML.

Confidential, Pleasanton, CA

QA Engineer

Responsibilities:

• Developed Test Cases to cover overall quality assurance testing.
• Involved in Manual testing using Test Director to develop test cases, test scripts, executing the scripts and logging the defects.
• Performed Manual Testing on different modules of the application.
• Extensively used SQL scripts/queries for data verification at the backend.
• Assist entry-level testers on reviewing requirements, preparing test cases and report software defects.
• Involved in various discussions with end user to analyze Meta data Scheduling, Interacting, invoking the LoadRunner Scripts using Test Director.
• Analyzed Business and Requirement Specifications designed Test Lab and formulated Test Strategy, Test Plans and Test Cases in TestDirector for Integration and end-to-end, Usability, Security and smoke testing.
• Used Rational Clear quest for repository, reporting bugs, tracking bugs and updates on resolved bugs.
• Verified Sears.com main functions including: shopping cart, checkout process, design, product details, QAS address verification, credit card processing and database synchronization.
• Developed strategies and plans for test automation, and implemented automated test scripts.
• Provided a weekly project report that includes Test Metrics and status reports
• Involved in writing Use Cases, UAT Plans and UAT Test cases from Business Requirements
• Documented defects found throughout UAT and mitigated their resolution with IT
• Participated in meetings with developers to discuss enhancements and modifications
• Worked extensively with databases to write complex queries involving aggregates, Joins and Functions.

Environment: QTP 7.6, Test Director 7.6.0, WinRunner SAP R/3, Documentum 5I, LIMS, Websphere, Informatica 7.1/6.2, Oracle 9i, DB2, Sybase, TIBCO,MQ Series, DB2, Mainframe, CICS, .net, C#, XML, Performance Center, Quality Center, Business Objects, Rational Clear quest Windows 2000, Excel, Load Runner

Confidential

QA Engineer

Responsibilities:

• Understanding the Requirements and Reviewing the Functional requirements.
• Involved in Defect Tracking system.
• Involved in Preparation of Test plan
• Performed GUI Testing, Smoke Testing and Business Process testing.
• Involved in Design and Execution of Test Cases.
• Understand the QA Process and follow the Check Lists to ensure the Quality
• Involved in Regression testing and involved in Profile Configurations for Patient Manager.
• Documented and reported bugs found out during the process of testing Using iASSIST System.

Environment: Manual Testing, ASP.Net, XML, VC++, Win XP, SQL Server 2000, iASSIST