SUMMARY:

• 30 years of experience in the IT Industry with 18 years of experience in software testing.
• Sound Domain knowledge - Financial and Accounting - Corporate Banking - Healthcare.
• Successfully lead new projects as well as enhancement projects with aggressive timelines.
• Competent in creating and managing test plans, requirement traceability matrix, test scenarios, test cases, weekly status reports and testing closure reports.
• Proven leadership and collaboration skills with project management experience.
• Strong logic, analytical, and problem solving skills including gap analysis and process mapping.
• Demonstrated ability to communicate and collaborate effectively with both business and technical staff.
• Highly effective verbal and written communication skills.
• Team oriented and enthusiastic with a strong sense of initiative and detail.
• Exceptional ability to maintain and build client relationships.
• Strong presentation skills, highly organized, self-motivated, quick learner and a commitment towards delivering quality products.
• Demonstrated ability to work independently with minimal supervision.

TECHNICAL SKILLS:

SQL Server, Oracle, Sybase, Windows OS, Windows Server, SQL Server Management Studio, HP Quality Center/ Test Director, TestRail, ClearQuest, JIRA, Confluence, HL7 Spy, Microsoft Office, IE, MS Project, Visio, VSS, PVCS, SharePoint, Pivotal, Clarify. Some experience with automation testing using Selenium, Quick Test Pro, WinRunner and Rational Robot. Expert knowledge of M*Modal Fluency for Transcription Editor and Manager, Intuit BFS Corporate Banking software, Prologue Accounting, Novient Solutions, SQL Financials, Clarus eProcurement and Peachtree Software. Clear understanding of SQL, Oracle and Sybase Database testing. Proven experience with Agile and Waterfall software development methodologies. Thorough understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle) including Requirement analysis, Functional specifications, Test execution, Defect management, Root cause analysis, Test reporting and Production support.. Detailed understanding of Functional testing, Integration testing, System testing, Regression testing and User Acceptance Testing.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Senior QA Analyst

Responsibilities:

• Create and execute manual test plans using TestRail for consumer and business to business web sites.
• Clearly document software defects using JIRA.
• Develop and specify standards and procedures for measuring product quality to determine release readiness.
• Work with multiple teams using Agile methodologies and support multiple business partners.
• Perform regression testing and UAT for multiple Windows and Macintosh web browsers and mobile devices.

Confidential, Norcross, Georgia

QA Project Lead/ Senior QA Analyst

Responsibilities:

• QA Project Lead and subject matter expert for Fluency for Transcription Editor used for medical transcription.
• Attend daily defect reviews, project status meetings, sprint planning sessions and new enhancement demos.
• Compile metrics to analyze and monitor QA testing progress and report risks and problem areas to management.
• Create test strategies for stakeholder approval providing detailed testing objectives, resource requirements and time estimates for each sprint and testing environment requirements for each new product release.
• Client focused, and responsible for the quality of each new version of software deployed to production.
• Create test suites and test labs in TestRail for manual and automated test case management and execution.
• Create, update and execute test cases utilizing TestRail and report all defects identified using JIRA.
• Perform manual functional and regression testing in an Agile software development environment.
• Provide user acceptance testing support and participate in Beta feedback calls and post mortem meetings.

Confidential, Norcross, Georgia

Senior QA Analyst II

Responsibilities:

• Developed test plans and executed test cases following structured QA methodologies for Prologue accounting.
• Participated in functional requirements specifications reviews for the AP, GL, FA and Procurement modules.
• Estimated testing efforts, addressed risk issues and logging of defects throughout the SDLC.
• Validated ‘hot fixes’ for production customers ensuring timely delivery based on the customer’s SLA.
• Succeeded in meeting all deadlines and milestones for all major product releases and maintenance updates.
• Successfully attained product certification for all modules in the Prologue Accounting suite.
• Attended software training classes and webinars to improve product knowledge and increase my testing skill set.

Confidential, Atlanta, Georgia

Senior QA Analyst/ Team Lead

Responsibilities:

• Coordinated and defined functional testing strategies and requirements tracking procedures for QA department.
• Managed, trained and mentored a team of five Quality Assurance Engineers.
• Led an off-shore team of functional testers providing timely progress reports to the QA manager.
• Worked in an Agile environment attending Sprint planning meetings daily Scrum project status meetings.
• Participated in functional design review sessions attended by managers, developers and business analysts.
• QA shareholder representative for signing off on all design proposals for future product enhancements.
• Created project schedules and established milestones to meet functional, regression, system and UAT deadlines.
• Defined roles for team members for all testing cycles assigning tasks based on individual’s product knowledge.
• Held test plan reviews with business analysts to ensure test case scenarios adhered to requirements specs.
• Managed testing environments and the deployment of builds for all testing iterations in the release cycle.
• Maintained QA server inventory and managed Visual SourceSafe repository of test case scripts.
• Conducted weekly team meetings for sharing new product information and evaluating progress reports.
• Provided management with weekly status reports and metrics throughout the software testing cycle.
• Estimated and managed billable testing efforts for customer funded projects.
• Attended change control meetings to review defects and prioritize fixes to be included in the final GA release.

Confidential, Atlanta, Georgia

Quality Assurance Engineer

Responsibilities:

• Created test plans to cover functional requirement specifications and executed test scripts using Test Director.
• Interfaced with development to resolve complex issues and define requirements for product enhancements.
• Executed SQL queries against the databases to verify data integrity and troubleshoot defects.
• Provided training and mentoring for all associate Quality Assurance Engineers.
• Worked with the Production Support team to prioritize, unit test and verify fixes for customer reported issues.
• Contributed in closing more than 2,000 change requests, significantly reducing the backlog of product defects.
• Responsible for writing release notes documenting all defects fixed for each maintenance update.

Confidential, Atlanta, Georgia

Senior Quality Assurance Analyst

Responsibilities:

• Team Lead responsible for testing defect fixes and performing regression testing for maintenance releases.
• Go to person for product expertise for the call center, development and professional services departments.
• Provided training and mentoring to associate QA engineers.

Confidential, Suwanee, Georgia

Quality Assurance Analyst

Responsibilities:

• Responsible for quality and usability of the SQL Financial accounts payable and purchasing control modules.
• Performed unit, integration, migration and system testing for quarterly product maintenance updates.
• Scheduled and prioritized fixes for defects to be included in maintenance updates and release candidates.
• Worked along with software engineers to define defects, review code and recommend solutions for fixes.
• Responsible for writing release notes documenting defect resolutions for all maintenance updates.
• Provided call center support for ERP SQL Financials accounts payable, purchasing control and e-procurement.
• Researched product defects and design issues, prioritizing fixes for future maintenance releases.
• Participated in alpha testing for a new integrated purchasing control/e-procurement product.
• Assisted in on-site training for the deployment of Clarus eProcurement products at MasterCard International.

Confidential, Norcross, Georgia

Senior Client Support Representative

Responsibilities:

• Provided client support for training and troubleshooting Peachtree Accounting software products.
• Instructed 30+ clients per day on software functionality, installation procedures and troubleshooting techniques.
• Trained junior technicians to analyze complex software issues and resolved escalated customer issues.
• Tested, researched and documented software defects utilizing a corporate designed call tracking system.
• Assisted the Quality Assurance department in scheduling defect fixes for future product releases.

Confidential, Atlanta, Georgia

Accounting Software Consultant

Responsibilities:

• Certified consultant for Peachtree Software; marketing accounting software solutions to small businesses.
• Performed software implementations and provided training and support for 50 clients in the southeast region.

Confidential, Boston, Massachusetts

Dealer Services Representative/ Technical Support Representative

Responsibilities:

• Promoted to Dealer Services Representative supporting a national chain of Apple authorized dealers.
• Conducted end user training classes throughout the United States sponsored by KPMG Peat Marwick LLP.
• Representative at industry tradeshows and software expositions such as MacWorld and Apple Business Forums.
• Organized, trained and supervised the technical support staff; expanding the team to ten technicians.
• Provided telephone support for the installation, setup and troubleshooting of Mac Insight Accounting software.