SUMMARY:

• Experienced Software Quality Assurance Analyst with emphasis in business analysis, quality tracking, and quality control, writing test plans/test strategies, and documenting test cases/scripts.
• Have conducted System Testing, Integration Testing, Regression Testing, White/Black Box Testing, End - to-End Testing, UI Navigational Testing, Branding Testing, and UAT (User Acceptance Testing). Possess over 10 years of experience in the Banking, Billing, Finance and IT industries.
• Strong organizational, documentation and interpersonal skills combined with the ability to learn new technology very quickly. Operates well in a team environment or independently, as needed.

TECHNICAL SKILLS:

Software Development Methodologies: Lean Agile; SCRUM; Kanban; RUP; Waterfall; Extreme Programming

Databases: RDB; Oracle; PostGreSQL; Netezza

Database Query Tools: TOAD; DB Visualizer; Informatica; Squirrel; PS SQL; WinSQL, SQL Developer, SQL Server

Other: Microsoft Office Suite, Visio, PVCS Tracker, PVCS Version Manager, SharePoint; Quality Center; JIRA; Greenhopper (add-in tool to JIRA); Confluence; Rally; Visual Studio 2010 & 2016; Selenium; C#

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential, Charlotte, NC

Responsibilities:

• Serve as QA Test Lead on various project teams to analyze, develop and test payment solutions for financial institutions.
• Work with other department colleagues to establish more efficient procedures and processes to ensure quality standards for our base product.

Senior Software Testing Engineer

Confidential, Charlotte, NC

Responsibilities:

• Served as QA Test Lead on a new UI product team to analyze, develop and test an automated purchase order and invoice billing generation system for existing customers
• Followed an Agile Development Life Cycle using the Kanban process for release planning, tracking and deployment, as well as story point estimation and review
• Met regularly with PM and key stakeholders to determine if requirements are clear, concise, testable and meet customer expectations
• Interpreted requirements, document positive and negative test scenarios (manual and automated) and send out for review
• Developed, maintained and executed automated test scripts using Visual Studio 2015, SoapUI, and Selenium
• Manually performed functional, ad-hoc and exploratory testing on every story card along with running automated regression scripts (controller and UI based)
• Maintained, tracked and updated all test cases and results in Rally
• Identified, analyzed, logged and tracked defects/issues to a resolution or workaround using Rally
• Worked with Performance Engineer to track performance test results on backend SQL queries, when needed
• Attended quarterly product demos and lessons learned meetings for process improvement

Senior Software Quality Assurance Analyst

Confidential, Charlotte, NC

Responsibilities:

• Developed and executed test scripts as well as documented detailed expected results. Consisted of scripts for functional, regression, performance and integration tests using manual and automated methods.
• Wrote detailed SQL queries to validate back end data and batch processes.
• Verified all test results to ensure system was performing functions as described in business and functional requirements. Wrote detailed and accurate problem reports/defects where applicable.
• Conducted metric collection and analysis, along with month-end status reports and reported to management.
• Reviewed application documentation to ensure highest level of quality.
• Worked with the Development Team to ensure all requirements are met during testing using Lean Agile Development Methodology.

Senior Software Quality Assurance Analyst

Confidential, Charlotte, NC

Responsibilities:

• Responsible for reviewing requirements and developing test strategies and test plans for all needed test phases.
• Used the Informatica tool to review the database mappings created by development for documenting ETL test cases.
• Documented test cases for ETL validation within Excel spreadsheets and imported them into the Mercury Quality Center tool.
• Used the TOAD tool to query Oracle database staging tables to validate test cases during black box testing.
• Provided high-level input into the Performance test scripts based on test results from Functional, UAT and SIT phases.
• Provided detailed input to Project Management regarding QA timeline, budget, and LOE’s for each test phase.
• Responsible for importing functional and business requirements into Mercury Quality Center and writing test scripts that link to those requirements for the purposes of traceability.
• Responsible for identifying defects, manage their resolution, and re-test the fixes.
• Manually executed user Functional, SIT and UAT testing and validate to business objectives.

Testing Group Lead

Confidential, Charlotte, NC

Responsibilities:

• Served as Testing Group Lead for the Broadband Cable and Satellite test group for new development.
• Managed a team of 6 test engineers responsible for executing functional testing for the company’s integrated customer management product.
• Accountable for the test group’s adherence to the SDLC and the PDLC as it pertains to the company’s overall methodology and quality goals.
• Managed and administered departmental budgets and forecasts, as well as, all personnel administration, performance management and career planning for associates within the Quality Assurance organization.
• Worked to establish and maintain relationships with Development, Project Management, Product Management, and Infrastructure to create win-win solutions for the company.

QA Manager

Confidential, Charlotte, NC

Responsibilities:

• Managed a team of 7 - 10 test engineers responsible for executing end-to-end testing for the company’s customer care and billing system / product.
• Accountable for the effective development and implementation of test plans and test specifications that ensure all information systems products meet company standards and end-user requirements.
• Provided strategic direction and assist and mentor team members when needed for accomplishing a goal of zero defect software development.

Quality Assurance Analyst II & III

Confidential

Responsibilities:

• Reviewed requirements and functional specifications for testability and completeness.
• Developed traceability matrices from Use Cases, Requirements Scope, and Software Requirements documentation.
• Developed functional test specifications and test plans and execute required testing during Integration Testing.
• Developed system test specifications and plans to execute during System Test phase of SDLC.
• Performed various ad-hoc, positive and negative test executions according to test specifications.
• Documented, analyzed and verified test results.
• Defined and set up test environment, test tools, hardware and necessary resources.
• Assisted with data entry and updating of Regression Suite and testing during the System Test phase.
• Logged and reported defects using the defect-tracking tool, PVCS Tracker.
• Kept audit trail of requirements and testing documentation using PVCS Version Manager.
• Trained other QA associates and customers in the operation and maintenance of new or updated customization of product.
• Participated in a continuous System Test QA Improvement Process to pin point any existing anomalies in the system or outdated processes that need to be fixed or modified for future testing.
• Interviewed potential QA associates for positions within the department.
• Provided metrics to evaluate test effectiveness, adequacy and quality.
• Position involved interface with Development, Integration Testing, and Support members.