SUMMARY:

• 11+ years of experience in diverse roles as QA Analyst/Automation Tester/Lead in Software Quality Assurance Testing for Financial, Banking, Retail and Telecommunication industries on Mainframe, Web based and Client Server Applications.
• Extensive Knowledge of software development lifecycle (SDLC) and its various phases.
• Experienced in different areas of SDLC starting from business analysis to development, UAT testing, deployment, documentation, maintenance and user training
• Experienced in implementing Selenium WebDriver using Eclipse (Java)
• Implemented frameworks such as TestNG, Data Driven framework, Hybrid framework
• Good experience with java for implementing selenium scripts
• Knowledge of java programing along with OOPs concepts
• Used apache POI for implementing data driven framework
• Act as lead for implementing Maven framework and using its dependencies
• Working knowledge of ICM, MESTRO & SGI, adding removing services to verify functionality and accuracy.
• Experienced in creating Test Plans, Test Scripts, Test Scenarios and Test Completion Reports. Expertise in creating Test Metrics and Traceability Matrix for test coverage
• Possesses solid business knowledge in the Finance/Banking and Telecom industry
• Excellent working knowledge on Mobile Device testing such as iPhone, iPad, Android and Blackberry for RPVR & IPTV.
• Solid understanding and familiarity with the application of techniques associated with business analysis and application testing within the context of the organizational standards
• Good understanding knowledge in OOAD using RUP and experience in working with RUP environment in its various phases (Inception, Elaboration, Construction and Transition).
• Excellent working knowledge on AMDOCS applications like CSM and MPS, TSYS, TS2, Credit Care, Quick Remit, DDS and iSolution, CBFE and COINS.
• Working Knowledge with Automated Tools like QTP (Quick Test Pro) and defect tracking tool like Test Director (HP Quality Centre), Bugzilla, Clear Quest and JIRA
• Experienced in Integration Testing, System Testing, Regression Testing, GUI, Black box, White box, Security Testing, Performance Testing, Stress and Load Testing and User Acceptance Testing.
• Efficient Team player with excellent interpersonal communication skills, an enthusiastic and out - going individual, with good ability to interact with colleagues.
• Demonstrated leadership abilities in diverse business& technical environments
• Highly motivated, organized and result oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Automation QA

Responsibilities:

• Actively participated in the development of testing documentation (i.e.
• Test Plan, Test Cases )
• Created selenium webdriver scripts using JAVA programing language
• Awarded by client for fixing critical issues related to windows pop ups using AutoIT.
• Used TestNG for grouping, parallel execution, passing parameters for multiple browsers (TestNG XML)
• Created automation script reports providing regular status updates to Prime and UAT Manager and other stakeholders as necessary.
• Acted as a key point of contact in the team for implementing frameworks such as hybrid framework (Page object Model,
• Data driven framework, modular framework, log 4j, TestNG and exception handling)
• Maintained the scripts based on updates of the functionality
• Implemented data driven framework such as apache POI (Excel read and write)
• Act as a lead for implementing Maven framework and using its dependencies
• Strong Experience in Automating Web Application Testing, using Eclipse with Selenium
• WebDriver with TestNG framework .
• Experience in Java Programming, Selenium WebDriver and TestNG .
• Well versed with Handling Elements in Selenium WebDriver.
• Writing Test cases using Element locators, WebDriver methods, Java programming
• Features and TestNG Annotations .
• Running Selenium Test Cases and Reporting defects when they were found
• Automated Screen Captures for scripts & stored in local machine using WebDriver
• Experience in Data Driven Testing, Cross browser testing and Parallel Test execution
• Using Selenium WebDriver, TestNG and selenium Grid .
• Working with appropriate teams in the PROD environment to ensure that the correct data is ingested for testing activities
• Ensuring UAT is successfully completed in a timely manner, including process
• Adherence, plan reviews, etc.
• Maintaining and promoting effective communication with all project members
• SGI was used to create customers addresses and Maestro to create the testing accounts
• Maestro was also used to Provision IPTV and Internet services to a customer s account with discount codes when applicable
• Performed web based Transactions such as add - on s and new products
• Tested on various Mobile Devices (IOS, Android) using Perfecto mobile and Desktop Pc s (MAC, Windows) using Selenium to ensure full test coverage
• Hosted daily stand up meeting to discuss the progress of testing, defects, blocking issues and daily goals
• When a defect/issue was found, Clear Quest and Remedy was used to log them, later changed to HPALM
• After a successful retest of any defect fixes, the defect would be closed

Confidential

System Test Engineer / Lead

Environment: HP Quality Center 11, JIRA, Clear Quest, QA Complete, IPTV STB’S, VMS & Merchandiser, Windows 7 Enterprise, Windows 8 & MS Office.

Responsibilities:

• Plan, design, execute & coordinate tests, resources and intra-project transactions, undertake system and acceptance testing and verify and document problem resolution.
• Executed functional, negative, regression, system integration (SIT) and user acceptance (UAT)
• Act as key point of contact for all QA aspects of releases, providing QA services.
• Build and maintain working relationships with product management, business analyst, development and management.
• Ensure test deliverables are documented and communicated to appropriate parties.
• Provide clear guidance on test strategies both internally and to customers.
• Responsible for production of test deliverables including Impact Assessments, Test Specifications & Procedures, and Test Plans and Procedures.
• Perform testability analysis of requirements (Smoke/Sanity Test)
• Provide status reports (Pass/Fail logs and outstanding defects with defect numbers) to senior management as required
• Upgrade IP STB’s and Gateway manually with the latest versions to verify new bug fixes
• Conducted stress test on the STB’s and Gateway to verify performance and stability
• Performed GAP Analysis to ensure full coverage of the product
• Used HPQC, JIRA and Clear Quest to log and Manage Defects

Confidential

QA Analyst

Environment: HP Quality Center, Mercury, Caliber, SpiderWeb, SmartDesktop, Desktop One, Windows 7 Enterprise, MS Office.

Responsibilities:

• Perform User Acceptance Testing across multiple browsers, platforms, application frameworks, GUI and backend applications, within a suite of web applications ( Confidential /Shop TM, ACN, Team Web Store, Wireless Ambassador and Koodo)
• Worked closely with the UAT Lead and Marketing team to test/deploy upcoming marketing enhancements and offers ( New device releases, Banner updates and Competitive Rate Plan Response Offers)
• Performed UAT Testing on multiple Mobile devices/Tablets (Apple, BlackBerry, Samsung, Windows), with various mobile browsers (Stock, Chrome, Dolphin, Opera, etc.)
• Adhere to test plan and test cases that utilize project documentation, including business requirements and system design to fully test that the solution satisfies the needs of the business
• Created test cases, test plans and maintained a library of comprehensive test scripts, while appropriately archiving UAT documentation
• Cross reference test results against expected results for planned test cases/test scripts
• Perform additional testing as new scenarios are discovered (as required)
• Contribute to and participate in issue and defect management processes
• Collaborate with UAT Leads, Developers, Project Managers and Business Analysts to ensure that issues and risks are identified, logged and resolved using HP QC
• Create the required data (customer account or otherwise) to be used during UAT

Confidential, Toronto

QA Lead

Environment: MS Outlook, Windows 7, Ms Office Suite, Goldmine, UCORA, LANDAT, Status, ERP, Knowledge Vault, MS Access, SQL Server

Responsibilities:

• Act as key point of contact for all QA aspects of releases, providing QA services.
• Align and fully integrate Off Shore QA personnel with Development schedules and outputs with the corporate strategy.
• Assisted development with data mapping for migration
• Build and maintain working relationships with product management, business analyst, development and management.
• Evaluate and enhance testing metrics to provide insight into the quality of processes of the products
• Ownership of all defects and escalated issues.
• Participate in defect review and change control processes and provide feedback on test plans.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Develop and execute test cases (Functional Testing), scripts, plans and procedures
• Performed UAT and regression testing upon receipt of new fixes/builds
• Logged and manage defect on Issue Tracker

Confidential

QA Analyst

Environment: Citrix (IBMS6 .NET, SIT21B, PRODCL), MS Outlook, Windows 7, Ms Office Suite, Quality Center 11.00.

Responsibilities:

• Reviewed business requirements documents and the technical specification
• Signed off the Test Entrance Criteria before the start of testing (Smoke & Sanity)
• Wrote detailed test scenarios and test cases based on the BRD & EUD for Citrix application (IBMS6 & SIT21B).
• Execute CR’s and created Gap Test Cases
• Mapped Test Cases to Requirements (Traceability Metrics)
• Performed extensive Security testing for .NET with various level of log in’s, on IBMS6 & SIT6 like Creating Campaign, Rate Card, Adding & Booking spots on a Campaign and Verifying Financial calculation….
• Performed GUI testing, Functional testing, Integration testing, Regression testing, Ad -hoc testing, Negative testing, End to End testing and User Acceptance testing (UAT).
• Executed Regression test upon a defect being fixed
• Completed pass and fail logs and manually tested the application according to the requirements
• Responsible for providing Status Reports and Final Report of Testing
• Maintained, Monitored and Documented the behavior of the application in different phases of Testing in HP Quality Center 11.00

Confidential, Toronto

QA Analyst/ Lead

Environment: QSM (Quick Start Menu), ICM & SGI, z loader, z lmc, rtrvr,PTV OS, z powerup, ntcid, IP-Video & RPVR Mobile Device: iPhone, iPad, Android Tablet & Blackberry Devices, SA Explorer 2000-8200 & CISCO 4642 & 8642 STB’s (Set-Top Boxes), PACE STB’s, Sling Box, Mozilla FireFox, Testopia and Bugzilla, MS Outlook Web Access.

Responsibilities:

• Act as key point of contact for all QA aspects of releases
• Understand the goals of both the project and the business
• Prioritizes work assignments for the team and manages their deliverables. Reviews analysts’ test cases to ensure appropriate coverage identified and remedied gaps in test coverage.
• Monitor progress of testing efforts within the team to ensure deadlines are met.
• Created testing report for QA Manager to indicate progress and outstanding defects and estimated time of defect resolution.
• Executed functional, negative, regression, system integration (SIT), user acceptance (UAT), load and performance testing
• Worked on Digital Adapter project which converts analog signal to Digital
• Implemented changes to test accounts using SGI & ICM and confirmed changed on the STB’s
• Performed regular scheduled Channel Lineup Testing which includes FREE PREVIEW, END of FREE PREVIEW, FEED SWAP, DEMAPED CHANNELS and NEWLY MAPPED SERVICES Using Sling Box.
• Performed Service Verification Testing (SVT) and Business Readiness Testing (BRT) of the newly developed, modified and existed Standard and High Definition Digital Television.
• Created test cases, test scripts, completed pass and fail logs and manually tested the application according to the requirements
• Performed Smoke Testing on, IP-Video & RPVR (Online) to make sure all the Test environments
• (iPhone, Black Berry & Android Devices and Tablets) are working as desired
• Maintained, Monitored and Documented the behavior of the application in different phases of Testing
• Conducted Triage meeting to review outstanding defects and to verify the expected defect resolution dates are met.
• Performed Regression Testing upon receiving new builds and updated the Scripts according to the new build
• Performed testing on a verity of STB s (Set-Top Boxes) to ensure test coverage
• Working with Business Analyst team to investigate and rectifying software defects/bugs based on the testing results.
• Tested QSM (Quick Start Menu) to verify Functionality and click through Record and document test result-using Testopia & Bugzilla

Confidential, Mississauga

QA Analyst

Environment: ABM, POS, Unix, Java, WinSCP, PuTTY, Issue Tracker, MS Outlook Web Access.

Responsibilities:

• Executed functional, negative, regression, system integration (SIT), and user acceptance (UAT testing)
• Created test cases, test scenario, completed pass and fail logs and manually tested the application according to the requirements
• Write Test Scenario Document according to the BRD
• Created Test Matrix based on test scenario and BR document to insure test coverage
• Convert .tnx file to readable .txt file using PuTTY
• Comparing transactions using WinSCP to view Journals, Credit message log, Pump log, DA and RE files
• Performed End Of Day to balance Cash and Cheques and to verify the End of Day process (Batch Test)
• Attend weekly QA meeting to give status updates on documentation and or testing
• Tested the different level of cashiers and manager override
• Maintained, Monitored and Documented the behavior of the application in different phases of Testing
• Validated the functionality of the different Credit and Debit cards
• Used Issue Tracker to log, update and manage defects until resolution
• Regression test to insure bugs/defects are fixed and current functionality is not broken
• Deploy new builds with current fixes and updated Parm file from the POS with 414 Manager code
• Added new configuration to the pos.ini file to turn on and off the new enhancement

Confidential, Brampton

QA Analyst

Environment: QSM (Quick Start Menu), MSC (Mosaic Channel), z loader, z lmc, rtrvr, PTV OS, z powerup, ntcid, RPVR Mobile Device: iPhone, iPad, Android & Blackberry,CISCO & SA Explorer STB’s (Set-Top Boxes), PACE STB’s, QTP, Mozilla FireFox, Testopia and Bugzilla, MS Outlook Web Access.

Responsibilities:

• Understand the goals of both the project and the business
• Write test cases to ensure appropriate coverage, identified and remedied gaps in test coverage.
• Manage progress of testing efforts to ensure deadlines are met.
• Created testing report for QA Manager to indicate progress and outstanding defects and estimated time of defect resolution.
• Attended Triage meeting to review outstanding defects and to verify the expected defect resolution dates are met.
• Performed Smoke Testing on RPVR to make sure all the Test environments (iPhone, Black Berry & Android) are working as desired
• Executed functional, negative, regression, system integration (SIT), user acceptance (UAT), load and performance testing
• Created test cases, test scripts, completed pass and fail logs and manually tested the application according to the requirements
• Performed Smoke Testing to make sure all the Test environments are working as desired
• Maintained, Monitored and Documented the behavior of the application in different phases of Testing
• Automated regression test script with QTP for RPVR online
• Performed Regression Testing upon receiving new builds and updated the Scripts according to the new build
• Tested on a verity of STB s (Set-Top Boxes) to ensure test coverage
• Working with Business Analyst and Vendor to investigate and rectifying software defects/bugs based on the testing results.
• Tested on QSM (Quick Start Menu) to verify Functionality and click through
• Record and document test result-using Testopia/Bugzilla