SUMMARY:

• Around 8+ years of professional experience in Quality Assurance and Software testing. In depth knowledge of Software development life cycle, testing methodologies.
• Proficient in System, Functional, Regression and Performance testing of Client/Server and Web Based applications. Hands - on experience with diverse testing tools like Mercury’s Win Runner, QTP and Test Director/Quality Center.
• Expertise in testing Set Top Boxes for different vendors like Motorola, Cisco and Samsung.
• Extensive experience in working on various test strategies and preparing Test Plans, Test Cases Test summaries and Analyzing Test Results.
• Experience in providing customer support in the entire Quality center related Technical issues.
• Experienced in troubleshooting the Customization issues in the modules of Requirements, Test plan, Test lab, Defects. Testing billing system of the STB.
• Experienced in software testing which involved development of test cases and test scripts and User Acceptance Testing (UAT)
• Implemented the Software Development Lifecycle (SDLC) to follow standards in the application development.
• Strong analytical and QA/ testing skills, capacity for work and diagnostic ability, Gathering different kind of projects requirement. Covered Agile and Waterfall models of SDLC.
• Good understanding of CMTS, Networking, Guide over DOCIS, DNCS servers, Out of band and DSG mode for STBs.
• Good knowledge for IP protocol; IPV4 and IPV6
• Good knowledge and understanding of Charter in house tools, TMC automation, SWORD, Insight, Lab glass.
• Good knowledge of QA methodologies and process of software validation principles.
• Experienced in Test Design, Test Execution & Defect Management.
• Test Case analysis and design, Test Script development and Test Coverage.
• Proficient with UNIX-Linux platform and execute commands.
• Good team player and fluent on communication to coordinate multiple teams, client vendors to resolve issues and find solutions.
• Experience in testing set top boxes (Cisco, Motorola & Pace).
• Hands on experience in testing of Web based and Client/Server Applications
• Used Bug & Defect tracking systems (Bugzilla) for entering and tracking of bugs.

TECHNICAL SKILLS:

Testing Tools: QuickTestPro9/9.5, TestDirector8.0, Quality Center 9.0/9.2/10.0/11.0, Winrunner7.0, LoadRunner 9.5

Platforms: MS-DOS, Windows 95/98/2000/NT/XP, Unix

Languages: C, C++, VB Script, TSL, Visual Basic, .Net, SQL, PL/SQL

Internet Technologies: VBScript, JavaScript, XML, HTML

Database Technologies: Oracle 8i/9i, MS-SQL Server 2000, WinSQL 6.0

Others: MS-Word, MS Excel, MS-PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Test Lead

Responsibilities:

• Involved on new TMC set up for peak view DC.
• Involved on coordinating task for third party vendor for provisioning and verification for remote mac phy set up.
• Involved and troubleshoot for CSG new account creation and issue track.
• Created and involved on issue track on Jira tickets and follow up with stack holders.
• Created documents for team to track the project task timelines, CSG Next Gen current and proposed flows and tracker for TMCs
• Performed verification for STB with DSG enabled features.
• Involved on database creation task, updated each controller, hubs and designated market area based on points system.
• Extensively work on head end, data center and find out network related issues.
• Involved on creating test suites in TMC and Sword with test script scenarios.
• Performed activation of Humax/Technicolor World box 2.0, flashing firmware, client code.
• Involved on troubleshoot for EC controllers, DNCS and DOCSIS side.
• Involved on creating world box 2.0 TMC environment for each TMC rack of new market.
• Involved understanding on SWORD tool mapped with TMC server and understands Test cycle batch schedule in SWORD tool and reviewed status once cycle completes.
• Created UAT Test scenarios, reviewed test cases for Test suites.
• Executed UAT test and generated test execution reports.
• Involved working on EBIF two way communication verification.
• Involved and created Test plan document, test strategy document.
• Actively involved on customer new account creation and add Charter gold, silver packages to CSG billing system.
• Troubleshoot components, cable modem, router, and PC on Glas devices and resolved issues remotely.

Environment: Quality Center ALM 11.0, TMC, Clear Quest, Tera-Term, Jira, TestRail, Open stack, Apache, Sea Change Server (VOD) 4.82/5.02, IPV6, IPV4 Motorola Head End DAC6000, DOCSIS 2.0, DOCSIS 3.1. and CHS, PL/SQL, EBIF, UNIX, Linux, Windows Server 2003/2008/2008 R2, TMC, Widows 7/XP.

Confidential, Saint Louis, MO

Application System Lead Engineer

Responsibilities:

• Test coordination of the functionality of Set Top Boxes including the billing system.
• Created Charter Engg. Prod environment STB Inventory, include STB account detail to map STB with code push requirements.
• Installed and worked on GlasMinion STB-Roku devices for charter new market environment; client on site lab and head ends to states NC, MN, MI, WI, NE, NV, SC, MO.
• Performed health check report for Glas Minion devices connected to different environment and charter places.
• Developed Inventory management for Glas Minions at Jira Deployment.
• Involved test case creation and execution and report broadcast on QC ALM
• Created test suites and test execution process on QC ALM.
• Coordinated with various charter team to provide solution with specific type, model and code of STB to connect STB remotely with various environment.
• Performed activation of Humax WB, Motorola DCX, CISCO, Arris STB on CSG billing account systems
• Troubleshoot STB on account level issues with CSG billing system
• Actively involved on customer new account creation and add Charter gold, silver packages to CSG billing system.
• Provided solutions for users on their daily need for specific type and model STB with current zodiac codes for their test purpose.
• Extensively used EBIF application for test purpose.
• Performed troubleshoot on STB with Linux-Unix platform logs and analyzed logs.
• Provided Access to Glas Minion devices which help them for decision making for release of STB Type and Model.
• Troubleshoot components, cable modem, router, and PC on Glas devices and resolved issues remotely.
• Created automation test scripts on TMC time warner automation tool for image, text verifications.

Environment: Quality Center ALM 11.0, QTP 10.0, Clear Quest, Tera-Term, Jira, TestRail, Open stack, Apache, Sea Change Server (VOD) 4.82/5.02, Motorola Head End DAC6000, EBIF, IPV4, DOCSIS 2.0, and CHS, PL/SQL, UNIX, Linux, Windows Server 2003/2008/2008 R2, TMC, Widows 7/XP.

Confidential, Saint Louis, MO

QA Test Lead

Responsibilities:

• Test coordination of the functionality of Set Top Boxes including the billing system.
• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications. Testing HDMI output on different TV v/s STB’s.
• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Involved in developing test plan, designing the test steps, writing Test Cases and running test scripts using Test Management Tool TestRail.
• Developing the test strategy based on the provided Test Planning and Test Specification Documents.
• Created Charter Engg. Prod environment STB Inventory, include STB account detail to map STB with code push requirements.
• Performed day to day health check for entire STBs at Lab and published Health Check report with current condition and status of the STB
• Worked with Quality Center Admin in customizing fields for Users and Assisted in creating users.
• Involved with troubleshoot for STB, Sling players, cloud player, MUX, devices and resolved issues.
• Regular based verification of right version of client code, app versions of STBs at Lab.
• Report the issues for each kind of STBs to DevOps team to fixed issues in timely manner.
• Created and reviewed test scenarios for DVR, VOD, Instant Upgrade, PPV, and EAS.
• Coordinated with Offshore team for day to day meeting to meet test delivery timeline, identify blockers and to meet test delivery timeline.
• Involved with Performance Latency Test with Active Video Team to collect data and reduce the latency.
• Review test case execution process for offshore team and publish test report.
• Involved with onsite test execution and resolved clarifications for offshore team.
• Created, Tested defects and worked on defect triage call for Jira defects.
• Designed QA Rack with various STBs family for Motorola, CISCO, Humax World box, Pace)
• Involved with cable-router modem test process with charter portal account subscription application.
• Used Jira as bug tracking tool for individual Vendor application and for logging defects, defect tracking, verification & closure activities.
• Involved with charter defect triage call for update defect reports, and resolved defects on timely manner.
• Performed functional, Integration and Regression test for all new released sprints using Manual and Automated Scripts.
• Created test scenarios for
• Involved in developing test plans and review test cases.
• Involved with cloud hyper client virtual cloud application test scenarios.
• Created test cases for cloud TV virtual STB player.
• Coordinated with Offshore team for day to day meeting to meet test delivery timeline, identify blockers and to meet test delivery timeline.

Environment: Quality Center ALM 11.0, QTP 10.0, Clear Quest, Tera-Term, Jira, TestRail, Open stack, Apache, Sea Change Server (VOD) 4.82/5.02, Motorola Head End DAC6000, EBIF, IPV4, DOCSIS 2.0, and CHS, PL/SQL, UNIX, Linux, Windows Server 2003/2008/2008 R2, TMC, Widows 7/XP.

Confidential, PA

Sr. Video Engineer

Responsibilities:

• Testing the functionality of Set Top Boxes including the billing system.
• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications. Testing HDMI output on different TV v/s STB’s.
• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Developing the test strategy based on the provided Test Planning and Test Specification Documents.
• Worked with Quality Center Admin in customizing fields for Users and Assisted in creating users.
• Used QC as bug tracking tool for individual Vendor application and for logging defects, defect tracking, verification & closure activities.
• Involved in developing test plans and test cases.
• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications.
• Documented the captured requirements and managed them using Rational Requisite Pro.
• Used JIRA for defect tracking. Testing the billing system of STB.
• Involved in developing test plan, designing the test steps, writing Test Cases and running test scripts using Test Management Tool Quality Center.
• Specifications.
• Involved in documentation of business constraints and assumptions.
• Involved in test strategies and test execution.
• Involved in Agile Test Method for continuous delivery of functional software application designed for customers; Widgets, Game Apps, TV Media Menu Directory.
• Identified and tracked project issues/risks and recommended solutions.
• Used Quality Center for documenting the test cases and bug reporting.
• Tested application builds on set top boxes, Samsung TV on SIT/ Production Environment.
• Involved with Integration, E2E test execution.
• Tested super user customer defects and supported application solution.
• Take logs and recorded on different set top boxes, Motorola, DVR, Class A, Class B boxes.
• Executed test cases of bookmarks, browse, options, parental control, play, purchase, rentals, search
• Assisted client proposal development and client presentation.
• Participated in walkthrough and defect report meetings periodically.
• Actively involved in User Acceptance Testing and training of the end users.

Environment: Quality Center 11.0, QTP 10.0, Clear Quest, Tera-Term, Team Track, Sea Change Server (VOD) 4.82/5.02, Motorola Head End DAC6000, and CHS, Windows Server 2003/2008/2008 R2, Widows 7/XP.

Confidential, NY

Sr. Video Test Engineer

Responsibilities:

• Test coordination of the functionality of Set Top Boxes including the billing system.
• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications. Testing HDMI output on different TV v/s STB’s.
• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Tested application features for Video on Demand (VOD) in Motorola and Cisco Boxes.
• Verified, channel line ups, include sports channels packages and their content verifications.
• Used Jira as bug tracking tool for individual Vendor application and for logging defects, defect tracking, verification & closure activities.
• Agile Test planning approach with Jira tool.
• Involved in developing test plans and review test cases.
• Involved with cloud hyper client virtual cloud application test scenarios.
• Created test cases for cloud tv virtual STB player.
• Coordinated with Offshore team for day to day meeting to meet test delivery timeline, identify blockers and to meet test delivery timeline.
• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications.

Environment: Quality Center 11.0,QTP 10.0, Clear Quest, Tera-Term, Team Track, Sea Change Server (VOD) 4.82/5.02, Motorola Head End DAC6000, and CHS, Windows Server 2003/2008/2008 R2,Widows 7/XP.