SUMMARY:

• Commitment and belief in providing quality services with a Confidential Attitude
• Never hesitated to face challenges and learning new techniques to master any assignment
• Interactive and cooperative person, comfortable to work in a fast paced and dynamic environment
• Experienced technical system/software Quality Assurance engineer/ systems analyst / project manager with high attention to detail, offering over 8 years of successfully leading all phases of diverse technology projects

EXPERTISE AREA:

• Requirements & ROI Analysis
• Detail Oriented
• Testing/QA/Rollout/Support
• Cost, Budget and schedule
• Data processing & Content management system
• End to end application validation
• System Migrations/Integrations
• Risk Analysis and Management
• Team Building & Mentoring
• Client Relations & Presentations
• Vendor Management
• Critical Thinking

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

System QA Engineer

Responsibilities:

• Designed Integration; Functional; Regression; and Failover Use Cases for testing, issued Handoff reports; Defect List and Observation post execution for each project. Reported and managed incident tickets through JIRA, Confluence and Confidential Operation change control System
• Performed content ingestion and validation from WatchFolder - Asset Flow-Quality Control (Baton)-encoding (ATEME)-Transcoding and Encryption for linear and non-linear video processing. Ensured production environment as well as customers experience does not impacted when new changes introduced.
• Executed regression, client functionality validation and troubleshooting for Confidential applications on Continuous Integration and Continuous Delivery - CICD Cutover, helped prevent any production outage or impact to customers
• Performed Functional, Infrastructure Failover, Data-Flow/ Content Processing, Clients Applications, Mobile, Dotcom, TV, STB, and Production End-to-End Systems Validation. Utilized automated testing tools (CALISA, Jmeter) to validate capacity and functional requirement
• Validated new head-end data processing flow of Content Services (CS) and Content management tool (CMT) through Enterprise Portal (SOA Platform), completed production validation 2 months ahead of schedule to support the launch of Broadband Video On Demand(VOD) for Confidential Pan Americana Regions
• Validated new provisioning process that authorize Head-end flow through Authentication Services, ATT Manifest server, Program Guide Authentication, by using Charles Proxy, WireShark, and Advance REST client, to assure that ATT wireless clients are sponsored for Confidential and NFL applications.
• Validated integration mobile and STB streaming flow involved all head-end application: Authentication services (AS), Program Guide Web services, authorization, Confidential listing system (DLS), AS Digital Locker, program distribution service, content distribution network….
• Participated in the process of conducting internal mobile automation Testing/Report tool for Confidential application with all functional features: Login/out, streaming, GeoSpoofing, Remote booking, PPV/EST
• Configured a test environment to applied new application- Policy services in service category and provider for EST feature validation. Set homepage, titles, Roll ads/Guide Banner, and push channel for products validation and merchandise marketing EST-DNG.
• Validated Electronic Sell through (EST) purchase flow functions through entire head-end components and report to IT Middle Ware, STMS ( Confidential Billing system) using application Programing Interface to prevent high impact to the large base of customer Set-Top-Boxes that are in the millions.
• Debugged EST head-end flow and validated EST functionality for 4K, Broad Band Video On Demand, Subscription VOD contents, Transaction VOD or Pay-per-view and common authorization in supporting operation service migration to policy based
• Contributed to the launch of EST Download and Go by providing technical support to Operations in regards to the migration of a large catalog of existing production titles from providers to policy-based authorization.
• Drove war-rooms for misconfiguration and functional issues occurred across production environment for head-end as well as application behavior with operation; mobile; Set-Top-Box; and Production Integration team.

Confidential, Irvine, CA

Project Manager

Responsibilities:

• Interacted with business and Confidential to understand their support model requirements and worked with Confidential /Cisco team to modify the current support model to meet Confidential ’s needs for Oracle R12.
• Coordinated with functional team from Cisco and Confidential to develop use cases included business logic to validate data accuracy after migration. Developed project plan with deliverables, milestones, resource & budget requirements
• Interviewed business users and developed go-live support process flow to meet a 24/7 support model requirement. Assisted senior PM and PMO on an end-to-end Oracle R12 implementation.

Confidential, Irvine, CA

Project Coordinator

Responsibilities:

• Systems Engineering: Led design and multinational rollout of robust, scalable and secure electronic data interchange (EDI), enterprise resource planning (ERP) and point-of-sale (POS) systems for clients including Toyota Vietnam.
• Completed projects two months ahead of schedule, as much as $500K under budget.
• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
• Delivered industry-leading software that saved clients millions of dollars