PROFESSIONAL SUMMARY:

• Overall 13 years of experience in IT industry out of which 11 years of experience in Siebel Analysis and Administration.
• This includes installation, maintain of Siebel 6.3.0, 7.0, 7.5/7.8, 8.0, 8.1, Siebel16 and Siebel Server Administration.
• Four plus years online / Internet programming experience.
• Experience in analysis, testing and implementation of applications and Integrating Siebel with various boundary systems like CIX and T3K (Trust 3000).
• Management of multiple work assignments and projects in a fast paced environment.
• Ability to learn quickly in work environment, productive interpersonal skills with ability to understand.
• Excellent troubleshooting, analysis, maintenance and problem - solving skills.
• Extensive experience in software support, testing and debugging.
• Provide guidance for the team with technical architecture as needed
• Ability to accurately estimate tasks, meet schedules and pay attention to details.
• Gathered and documented requirements representing the business' vision.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to quickly master new concepts and applications.
• Follow standards and guidelines around process consistency and techniques.
• Works well independently or in a team environment.
• Can effectively cope with changes.
• Ability to translate business requirements into technical specifications.
• Background managing all aspects of project lifecycle in wide range of organizations.
• Worked with Financial Service, ePharma, Call Center, Sales, Automotive, Marketing modules in Siebel.
• Document new or existing processes to improve.
• Strong research, investigation and evaluation skills.
• Excellent skill to talking with LOB / Clients / Customers.
• Adapt easily to new computer environments.
• Excellent computer skills, with expertise in Oracle, MS SQL Server, and other databases.
• Strong background in all aspects of customer service and support.
• Sharp, honest, and energetic, with a good sense of humor. 
• Excellent verbal and written communication skills.
• Effectively lead a team environment
• Ability to work closely within a virtual team environment.
• Ability to prioritize tasks.
• Update status reporting interfacing with dev and business as needed, defect analysis, lessons learned.
• A solid educational foundation that includes a Bachelor degree.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/2000/2008/2012 , XP, Windows7.

Applications: Lotus Notes Mail 8.0; Microsoft Outlook; PVCS Version Manager 6.8; Peregrine Service Center 5.1/6.1; Siebel Application 6.3.0 (SBL 2000), 7.0/7.5/7.8/8.0 /8.1 , Siebel 16, Siebel Tools.

Database: Oracle; PL/SQL; Cygwin.

Certificates: Communication & Interpersonal Skills; Time Management; Employee of the Month; Excellences Performer Award.

CRM: Siebel 6.3; Siebel 7.0; Siebel 7.5 / 7.7 /7.8 / 8.0 ; Siebel 8.1 (Financial Service, ePharma, Call Center, Sales, Automotive, Marketing, and Analytics modules); Siebel 16, Siebel Tools.

Training: Change Management (CMX) -Cleveland, Ohio; Essentials Siebel Client 7.5-Atlanta, GA (2004).

Other Skills: Good Knowledge of Microsoft Word, Power Point, Excel, and Internet. Fluent in English, Urdu, and Hindi. Excellent Communication Skills.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Team Lead / Sr. Siebel Administrator

Responsibilities:

• Playing a key role in Conversion of data from legacy system to Siebel using EIM and PL/SQL.
• Maintain various environments: Development, Testing, Disaster Recovery (DR) and Production.
• Promotion of codes from one environment to another.
• Applying patches to the Siebel 8.0.0.1 with 8.0.0.9 for all servers and clients.
• Maintaining all Siebel Servers and Siebel Server Components and troubleshooting all the Issues related to server
• Repository Migration from Dev to Test and Test to Prod.
• Monitoring all the server components.
• Written batch files to automate the processes and schedule the process monitoring every hour.
• Provided ongoing Siebel application support and maintenance of the Siebel environments, including application monitoring, issue resolution, fail-over and fail-back testing.
• Defined object managers based on various languages of different countries.
• Worked with Siebel Technical support team for resolving various issues.
• Created remote database extracts and generated new databases and initialized the same for developers.
• Defines mobile users and initializes mobile user local databases.
• Manages Siebel servers monitoring the logs and statistics reports, updating the server software as appropriate, providing backup and disaster recovery, and troubleshooting hardware and software problems in order to provide a reliable Siebel environment for end users.
• Interacts with the Help Desk, the Network Operations Team and other staff to provide second and third level support for the Siebel network.
• Maintained multiple repositories in test and Dev Environment for various releases.
• Created Responsibilities and assigned Users and Views to the same.
• Created Users and Employees and assigned the positions, division and responsibilities.
• Troubleshoot various users facing issues like hanging of application.
• Added Users to the Siebel Application by running the com scripts.
• Involved in running scripts for data imports.
• Created users and assigned permissions at both database and application levels.
• Recycling and bouncing the environments.
• Ensured all Siebel Server related trouble tickets are handled appropriately within the SLA’s.
• Assisted users with login/connection problems determination.
• Apply Siebel patching for our Dev / Production servers 8.1.x
• Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents.

Environment: Siebel 8.0, 8.1 / Siebel Tools / Windows 2000 / Windows XP / Oracle 11/ PL/SQL

Confidential, Iowa

Sr. Siebel Administrator / Team Lead

Responsibilities:

• Manage and monitor Siebel Servers, Siebel Components.
• Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents
• PDL (Product Delivery Lead) for 1 major Siebel accounts within our organization.
• Manage meetings according to the team’s agreed upon guidelines.
• Provide 2nd and 3rd tier help on application support.
• Maintain various environments: Development, Testing (QAS) and Production for Call Center implementation.
• Experience with Metalink/SupportWeb and ability to work with Oracle technical support engineers for troubleshooting issues with the Siebel Environment.
• Prepare meeting agendas.
• Determines work procedures, prepares and work schedules.
• Start-up/Shut down procedures for a single/multi-server Siebel Enterprise in a Windows environment.
• Trained small groups of client people in functional use of Call Center 8.1 Application.
• Debugging issues encountered from release activities.
• Monitored daily log files ensure data integrity and proper communications with third party systems.
• Report progress to Management.
• Follow standards and guidelines around process consistency and techniques.
• Knowledge transfer (KT) to new team members with environment.
• Maintain the overall health of the Siebel environment.
• Compile repositories within Siebel Tools.
• Mentored support team to increase their knowledge.
• Maintains harmony among workers and resolves grievances.
• Answers questions and recommends corrective services
• Manage team conflicts so that problems are resolved constructively
• Manage and monitor Siebel Servers, Siebel Components.
• Assist and support developers to resolve problems on supported platforms.
• Assist users with testing defects.
• Perform data analysis.
• Set up users and groups; established access and query privileges for users.
• Effective planning, problem solving and analytical skills.
• Resolving systems issues escalated by internal help desk.
• Ensure that the errors are not repeated and the team meets the SLA’s.
• Experience in supporting sales systems and end users.
• Monitoring/responding to system requests.
• Apply application upgrades and patches to existing Siebel Enterprises.
• Mentoring the project team with client communication, interpersonal communication, technical practices, etc.
• Worked onshore and offshore resources to augment the team.
• Good team player with the ability to mentor other team members.
• Delegated tasks to team members in managing timeline and meeting objectives.

Environment: Siebel 8.0 / Siebel Tools / Siebel Call Center 8.1, Windows 2000 / Windows XP / PL/SQL / Unix

Confidential, Columbus, Ohio                

Siebel Analyst / Siebel Administration

Responsibilities:

• Analyzing and applying required Siebel Patches for Call Center 8.1 implementation.
• Gathered and documented requirements representing the business' vision.
• Converted requirements into technical specifications.
• Assist and support developers to resolve problems on supported platforms.
• Maintain various environments: Development, Testing (QAS) and Production.
• Assist and support developers to resolve problems on supported platforms
• Creating/terminating user accounts.
• Maintain the overall health of the Siebel environment.
• Update status reporting interfacing with dev and business as needed, defect analysis, lessons learned
• Compile repositories within Siebel Tools.
• Assist users with testing defects.
• Participate in maintaining documentation in support of regulatory controls.
• Resolving systems issues escalated by internal help desk.
• Experience in supporting sales systems and end users.
• Monitoring/responding to system requests.
• Work with lead to create appropriate testing related documentation for the scope items assigned.
• Worked onshore and offshore resources to augment the team.
• Update status reporting interfacing with dev and business as needed, defect analysis, lessons learned.
• Experience with Siebel Remote client and servers.
• Work directly and effectively with client implementation team.
• Help with migration of reports from existing.
• Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Document reports designs and approach.
• Monitor and manage all the server components and logs on regular basic. 
• Code migrations in various Siebel environments.
• Assisting developers and determining upgrade and /or system requirements to support new applications.
• Debugging issues encountered from release activities.
• Train user personnel in the use of the system.
• Password change management. 

Environment: Siebel 7.8 / Siebel Tools / Siebel Call Center 8.1, Windows 2000 / Windows XP / Oracle 10

Confidential, Columbus, Ohio                                

Siebel Consultant / Siebel Analyst

Responsibilities:

• Maintain various environments: Development, Testing (QAS) and Production.
• Load Siebel Patches.
• Raise issue regarding Siebel software environment through Siebel MetaLink
• Maintain the overall health of the Siebel environment.
• Compile repositories within Siebel Tools.
• Assist and support developers to resolve problems on supported platforms.
• Assist users with testing defects.
• Knowledge/Supported a sales force of over 350 reps in the use of Siebel Sales Force Automation (SFA) tool.
• Experience with Siebel Remote client and servers.
• Experience with training Users, Client, and Line of Business team about Siebel.
• Experience in supporting sales systems and end users.
• Worked with Database team to stop/start the Siebel services during cold backups.
• Maintain system administration including managing server tasks and troubleshooting server issues
• Created/Updated documents regarding Disaster Recovery and Procedure documentation.
• Maintain/Update Setup Views, Responsibilities, Templates, LOV's, Personalization Rule, Position ect.
• Monitor and manage all Siebel environments to reduce risk of outage and attain system availability.
• Conducted System Testing, Integration Testing and User Acceptance Testing.
• Import/Export of repository and extracting local database.
• Responsible for code migration to various environments.
• Create, update, and maintain system documentation.
• Provides production system support outside of normal work schedules assigned.
• Experience on solving production issues with Admin/Developer team.
• Closely worked with offshore team.
• Attend weekly status meetings.
• Assist in release and migration planning.
• Use Siebel Tools to modify applets, views, and screens to meet client requirements.
• Support functional users in the delivery of enhancements and training.

Environment: Siebel 7.5 / Siebel Tools / Windows 2000 / Windows XP / Oracle 10

Confidential, Columbus, Ohio           

System Administration / Siebel Analyst / Production Support

Responsibilities:

• Maintain various environments: Development, Testing and Production.
• Attend weekly status meetings.
• Use Siebel Tools to modify applets, views, and screens to meet client requirement.
• Involved in pager rotation program to support 24 x 7 production support.
• Provides technical support to users using Siebel on phone/Desktop Remote.
• Analyzed defects; Troubleshoot tickets of Production Siebel as they come thru Peregrine Service Center 6.1.
• Experience with Siebel Remote client and servers.
• Oversee batch data migration from legacy systems to Oracle databases using EIM.
• Creativity, to be able to design screens which appeal to the end user.
• Support Siebel releases from development to production.
• Compile repositories within Siebel Tools.
• Assist and support developers to resolve problems on supported platforms.
• Maintains operation, monitoring and integrity of production systems to meet established standards.
• Provides ongoing support of one or more products at agreed service levels.
• Ensures that products and changes are fully documented.
• Provide 2nd and 3rd tier help on application support.
• Resolved bugs during testing and provided production support upon implementation.
• Siebel Repository Migration from Dev to Test on a regular basis.
• Test & Load Siebel patches from Dev, Test to Production on regular basis.
• Submitted and knowledge Siebel Issue thru Siebel SupportWeb & MetaLink 3.
• Monitor the nightly batch load that happens from T3K (Trust 3000) to Siebel.
• Documented Release Notes and Technical turnover notes during release.
• Knowledge in Siebel Tools.
• Troubleshooting end-to-end workflows.
• Troubleshooting and debugging before major release.
• Manage the Change Control Calls
• Basic database skills in writing / editing SQL & PL/SQL
• Work with Hyland OnBase related with Siebel for printing pdf documents issues.

Environment: Siebel 6.3.0(Siebel 2000) / Siebel Tools /Windows 2000 / Windows XP/ Oracle 8i

Confidential, Cleveland, Ohio                           

Systems Engineer / CRM Administration / Production Support  

Responsibilities:

• Maintain various environments, Development, Testing and Production.
• Promotion of codes from one environment to another.
• Applying patches to the Siebel 7.5.3.3 with 7.5.3.6 for all servers and clients.
• Building the Interface with other applications using workflow.
• Maintaining all Siebel Servers and Siebel Server Components and troubleshooting all the Issues related to server.
• Repository Migration from Dev to Test and Test to Prod on a regular basis.
• Monitoring all the server components.
• Test & Load Siebel patches from Dev, Test to Production on regular basis.
• Attend daily status meetings.
• Experience with Siebel Remote client and servers.
• Experience with training Users, Client, and Line of Business team about Siebel.
• Created Users and Employees and assigned positions, division and responsibilities.
• Refresh the environments as and when changes done in the development and production environment.
• Worked on Siebel call center, sales, SFA module in the Financial Services.
• Use PVCS Version Manager to store the documentations and coding in order for use to check-in and checkout files.
• Performed extreme product systems testing and fixing the defects before moving the work into production. 
• Creating / Terminating user access within Siebel.
• Performed and coordinated release and migration from development to production, patches and fixes.
• Process EIM configuration files for import, delete, merge, and export in preparation for running EIM Tasks.
• Experience in supporting sales systems and end users.
• Analyzed data, tracked defects, managed corrective action, documented, and distributed results.
• Worked with test team to track and update the defects. 
• Assist and support developers to resolve problems on supported platforms.
• Imported the Workflow Processes.
• Trouble shoots various users facing issues like hanging of application.
• Imported and exported the repositories.
• Define Predefined Queries for various Screens based on Business Objects.
• Define Personalization Rules for various applets.
• Conducted System Testing, Integration Testing and User Acceptance Testing
• Loaded products / List of Values (LOV's) using Macro's script from excel.
• Use Change Logs (CL's) for defects tracking, and also for Line of Business requirements.
• Trouble shoots application performance issues and provided resolutions to critical issues.
• Worked close with the business analysis to meet the standard needs for the projects and to make the projects fineness.
• Currently support 2 quarterly releases from development to production, full life-cycle application developments.
• Involved in pager rotation program to support 24 x 7 production support.
• Use Peregrine Service Center to track Incident Record (IR) to help customers / employees with issue in Production related to Siebel.
• Created prototypes in HTML before the real development starts for the projects.
• Maintain team's internal web pages (CART, WebMethod, Ab-Initio, and Hogan Middleware).
• Exceptional skills in team development.  Built successful teams and worked well with other employees to accomplish tasks, goals and objectives.

Environment: Siebel 7.5/7.8 / Siebel Tools / Windows 2000 / Windows XP/ UNIX.