SUMMARY:

• 20 years management and leadership experience including defining, developing, authoring and executing software quality strategies, delivery methodology and process, test architecture, metrics, change control procedures, risk analysis, live service delivery and software requirement specifications
• Effective at determining best quality methodology and automation scope for a wide array of programs and solutions
• Experience with N+1 strategy and planning coupled with achieving expected outcomes leading team delivery
• Technical background with networking fundamentals - includes private & public cloud topologies
• Software quality experience includes black box, white box, automated, unit, functional, user acceptance, performance, integration, scalability, regressing and load testing
• Effective at employing and instructing teams delivering automation utilizing HP ALM (Quality Center), QuickTest, Selenium, Visual Studio, Cucumber (Gherkin) and LoadRunner. Also experience with quality tracking tools such as JIRA, Confluence, Microsoft Visual Studio with Microsoft Test Manager (MTM)
• Experienced Program Lead for corporate PCI compliance and payment processing encryption deployment
• Proven track record of successfully staffing, organizing and executing complex programs and client solutions
• Experience facilitating and providing key data to triage and leadership teams within program and product management
• Dynamic oral and written communication skills
• Proven analytical and problem solving skills that benefit departments across the entire organization

PROFESSIONAL EXPERIENCE:

Confidential

Group Manager and Quality Lead

Responsibilities:

• As part of the leadership team I planned and executed the quality program using globally distributed Agile Scrum to ensure our Hybrid Cloud solution met client expectations
• Successfully integrated our quality effort with Microsoft and Accenture coverage models and metrics. Also implemented, defined and reported on CTQ and Live Service metrics for continuous improvement
• Architected and implemented TDD/BDD to a new engineering team that previously used an iterative waterfall model for delivery
• Led staff definition and management, feedback, estimation and prioritization for my team’s deliverables. Also contributor to Confidential ’s internal software quality talent community

Confidential

QA Manager and Program Lead (Consultant)

Responsibilities:

• As the Software Quality Practice Manager for CRM (marketing campaigns), ensured all CRM projects used the appropriate methods of requirement verification and risk analysis prior to Production deployment. This includes mapping environment requests to solution architecture requirements and ensuring middleware impacts were tested to meet release criteria
• In less than 90 days, reduced trend count for post-launch defects and increased the turn-around time for defect fix and verification
• One of three managers tasked with introducing the Agile Scrum framework utilizing test driven development to the ESBS (Enterprise Systems Business Systems) Confidential department

Confidential

Software Quality Manager

Responsibilities:

• Program Manager for all software delivery - ensuring quality and sustainability for all business sponsored initiatives
• Turned an under-performing software testing department into a meaningful part of the organization’s SDLC in less than 1 year
• Responsible for Enterprise test coverage that included Security, Billing Systems, Web, Data Warehouse, Salesform.com integration and EDI file transfers.
• Removed the animosity between test and development by creating a collaboration framework that reduced defect rates on corporate projects
• Created and maintained relationships that restored trust between the company’s business units by ensuring their functional areas would be tested correctly prior to Production deployment

Confidential

QA Program Lead (Consultant)

Responsibilities:

• Played a key role during implementation of the BMC Remedy platform at Confidential
• Participated as a Software Quality Practice Manager which included setting up processes and teaching skills to various departments involved in software configuration and development
• Developed a collaboration framework to share quality software design methodology.

Confidential

QA Program Lead (Consultant)

Responsibilities:

• Delivered PCI test coverage effectively to a multi-billion dollar mobile communication company
• Managed software quality and test coverage across 3 different states - implementing PCI security successfully to Confidential ’s Tier1 billing system.
• Implemented a new test methodology framework for the TIBCO infrastructure
• Developed a new partnership between software test coverage and release management for Confidential

Confidential

Test Manager (Consultant)

Responsibilities:

• Created a test coverage framework for the Confidential ’s Department of Transportation
• Implemented a requirement, test case, and defect tracing tool that became the source of record for all DOT IT initiatives
• Increased cross -departmental test coverage and impact analysis on large DOT initiatives

Confidential

Quality Assurance Lead (Consultant)

Responsibilities:

• Led the local number portability test coverage successfully for Confidential despite an aggressive regulatory date
• Managed disparate testing teams and reorganized the coverage to increase coverage and reduce redundancy
• Doubled the automated test coverage throughout by using strategic consultants on qualified requirements while on assignment

Confidential

Quality Assurance Lead

Responsibilities:

• Implemented a new test methodology for the physician order entry system
• Partnered with the other units for user acceptance test coverage when previous attempts were found to be unsuccessful
• Created a new automated testing framework using Test Director (Quality Center), WinRunner and Citrix