SUMMARY:

I am a seasoned IT professional focused in the software development life - cycle and have successfully created and managed several QA departments. My core knowledge is in methodology ranging from Waterfall, Scrum and Kanban with mixes of various Agile disciplines such as Lean, XP, ATDD, TDD, BDD, MMF and MVP. I am a Certified Scrum Master proficient in all ceremonies and tools and I am attending UCI Agile Program Management. My strengths are in organization, effectively managing multiple projects, shifting priorities and being a servant manager. I have success in industries ranging from banking, retail, medical, scientific research, entertainment and B2B.

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master / QA Manager

Responsibilities:

• Accomplished Scrum Master on three projects
• Coached six Scrums on effective use of ATDD, TDD, BDD, MMF and MVP
• Facilitating all ceremonies, Sprint planning, Stand ups, retrospectives and Sprint reviews
• Efficient at storyboarding and breaking down of epics and task estimations
• Accurate at Agile estimating by analyzing User stories, utilizing story points, ideal days and planning poker
• Successfully conducted backlog grooming
• Utilized my interpersonal skill for conflict resolution between Product owners and Sprint teams
• Effectively resolved blocking issues and team assignments with my servant manager skills
• Applied my CSM knowledge to forecast team velocity and capacity
• Successful at coaching Agile techniques to senior management and staff.
• Delivered multiple project on time by applying expert resource allocation skills.
• Performed risk analysis / risk mitigation with Project Management

Confidential

QA Manager

Responsibilities:

• Established and created QA department.
• Fulfilled Staffing requirement by conducting all hiring of QA analysts
• Methodology - Established best case - work flow and structure
• Created complete test suites and test cases for six projects
• Tools - Setup test case repository and Jira implementation.
• Developed Automation on Selenium utilizing Java - Ruby - AWS and Jenkins
• Gathered Business requirements translating them into test cases and user stories
• Interfaced daily with senior management regarding implementation on multiple products
• Provide detailed status reports on work in progress to senior management and P.M.'s
• Participate in product reviews, process improvement, critical path and documentation
• Plan staff reviews, assignments and bonus compensation
• Juggled constantly changing priorities and workload
• Proficient at code build and migration including continuous integration - Bitbucket & Jenkins

Confidential, Hollywood, California

Senior QA Engineer

Responsibilities:

• Supported and executed testing of Web based Event booking portal for North America
• Refined and planned testing of external and internal customer ticketing Web sites
• Performed testing of mobile applications
• POS testing for Credit card and ticket delivery transactions
• Highly experienced in juggling multiple projects
• Responsible for completing of production updates
• Shared Scrum Mater duties with PM
• Security and access testing
• Supervised offshore teams
• Expert at documentation of defects - working closely with developers on verification of fixes
• Writing and maintaining Jira, MTM TFS
• Fluent in software design and life cycle.

Environments: Java, C#, Selenium, .Net, Azure, SQL

Confidential, California

Sr. QA Engineer

Responsibilities:

• Conducted effective testing on web sites and web based applications
• Successfully validated and migrated software deployments to production
• Ran backend data validation on SQL
• Created complete SQL query library

Confidential, Lake Forest, California

Manager of Quality Assurance

Responsibilities:

• Built from the ground up department consisting of 20 staff members.
• Successfully developed procedures for testing entire product line, consisting of WEB / SQL internet software
• Business and consumer hardware / firmware.
• Oversaw testing activities for all product lines with an emphasis on achieving quality goals.
• Effectively conducted training classes for staff members.
• Oversaw entire product lifecycle including release and regression protocols.
• Interfaced with sales and marketing to ensure smooth implementation of new product releases.
• Accomplished the construction of technical documentation library of testing procedures and case manuals.
• Completed QA for hardware and firmware for product which won first place at the Las Vegas Consumer Show
• Skilled at staff reviews and performance appraisal.

Confidential, Irvine, California

Senior business analyst / Customer support / Lead quality assurance engineer

Responsibilities:

• Directed all planning and operations of technical customer support.
• Built, developed and maintained successful relationships with client base and outside vendors.
• Handled all incoming technical questions and issues on a day-to-day basis.
• Conducted training class for domestic and international customer base.
• Oversaw new technology implementation at trade shows and customer sites.
• Delivered superior test analysis on software, hardware and firmware products.
• Developed and maintained cutting edge test procedures and plans.
• Maintained industry certification for lab and testing requirements on network hardware and firmware products.