SUMMARY:

• Over 20 years’ experience with business analysis and quality assurance responsibilities.
• Elicited client requirements, analyzed business processes, policies and systems Liaison between client and IT, communicated project status and provide recommendations.
• Developed test plans, manually executed test cases, and documented results.
• Worked in Waterfall and Agile Scrum environments on Web - based, CRM, COTS, and addressable advertising technologies.

TECHNICAL SKILLS:

Methodologies /: SDLC Waterfall and Agile Scrum/ HTML 5, Oracle, Cobolt, Linux, Python, C++, 5

Systems & Tools: HP Quality Center, CA Service Desk Manager, Team Foundation Server, SharePoint, Open Source/TestLink Intermediate MS Project, MS SQL, Linux RedHat / MS Office Tools: Visio, Power Point, Excel

PROFESSIONAL EXPERIENCE:

Confidential

Test and Integration Engineer

Responsibilities:

• Performed integration, regression, end to end, load, user acceptance testing for commercial insertion upgrades.
• Validated the acquisition and quality of advertising content and playout reached the intended viewer.
• Designed test plans, wrote and executed test cases, tracked defects, and trouble shoot identified issues.
• Liaison between client and business to ensure system functionality and client expectations were met.
• Developed training guide for technical testing, and troubleshooting, and created templates for documenting test plans, and test results for communication to the client and business representatives.

Senior Software Quality Assurance Analyst

Responsibilities:

• Tested web-based software applications for executing test origination, portfolio management tax credit investments, risk assessments, and data, analysis for real estate and government housing financial agencies.
• Performed cross-browser testing (IE, Chrome, Firefox, Safari, iOS, Android) for newly developed customer-facing project management, document repository, and collaboration tool.
• Collaborated with a cross-functional team to review requirements specifications, obtain clarity and provide suggestions to improve functionality and identify problems to help the client in reach their desired results.
• Validated the client’s expectations were exceeded and provided operational support after deployment.
• Provided demonstration of new or enhanced system functionality to clients at the end of each iterative cycle.

Senior Business Analyst//Quality Assurance Analyst

Responsibilities:

• Act as liaison collaborating with stakeholders and IT to identify and document requirements, provide cost/benefit analysis, managed scope, priorities and defects to automate Telco listings and billing activities.
• Analyzed, and evaluated complex business applications, identified and implemented improvements which reduced vendor related costs by $10M/year for 3 consecutive years.
• Provided on-going support to end-users; troubleshooting system issues and submitting change requests.
• Trained SMEs for user acceptance testing, on utilizing test tools and defect reporting activities.
• Streamlined processes and revised department procedures which increased productivity by 30%.
• Planned, created, and executed tests for enterprise-wide data conversion, achieving 99.7% accuracy and a savings of nearly $5M in revenue at risk.

Lead Project Analyst/ User Acceptance Tester

Responsibilities:

• Led end-user testing for creating and executing test cases for telco order processing applications.
• Managed team of seven subject matter experts, evaluated best practices to decrease customer claims andimprove cross functional processes within order processing, sales, marketing, finance, and customer service.
• Reduced customer claims by 67% within two years of implementing system and process improvements.
• Facilitated conversion and re-systemization efforts. Saved $115k in manual labor costs by completing the project four months ahead of schedule and exceeded goals by 15% for user acceptance testing project.

S enior Corporate Trainer

Responsibilities:

• Conducted training needs analysis, developed new, and revised existing course materials and delivered training.
• Improved employee retention levels and increased productivity 40% by implementing a new training documentation and delivery methods. Used adult learning principles for training content and delivery.

Confidential

Methods, Measurements & Results Manager/QA Tester

Responsibilities:

• Successfully converted the learning centers tracking and measurement system which reduced annual database maintenance costs by 75% upon implementing website and implementing new processes to measure results.
• Documented service level agreements, developed requirements, wrote user stories and managed vendor relations for website development. Identified billing discrepancies and recovered 26% of cost billed by external vender.

Business Process Analyst

Responsibilities:

• Actively participated in corporate initiative to reengineer critical business processes to increase operational efficiency and effectiveness between order entry, sales, customer service and finance, workgroups.
• Conducted stakeholder analysis, gathered facts, analyzed data to improve internal and external system issues.
• Streamlined processes and standardized data entry procedures between order entry, finance and sales groups.
• Assisted in developing business process models for new processes and technology improvements.
• Developed and executed tests, reported defects and provided operations support to production groups.

User Acceptance Test Manager

Responsibilities:

• Managed the test environment, ensured hardware, software and data structures were present for testing.
• Trained and led 28 SMEs in writing and executing over 1,100 test cases for 24 new applications.
• Managed defect process created, prioritized corrections, developed reports and communicated with the development team and business partners to ensure systems deployed with minimal/no impacts.