SUMMARY:

• Quality Assurance Analyst, Business Analyst, Project Manager, Client Services, and Data Technician experience
• Strong background in manual Software Quality Assurance with automation exposure via Selenium IDE for locally installed and web - hosted applications in e-discovery/legal services and healthcare domains in both team and solo environments
• Experienced in regression, system, compatibility, integration, validation, and user acceptance testing, as well as working closely with development teams in Agile and non-structured methodologies to validate pre-release application changes and triage post-release bugs
• Skilled at transitioning between multiple projects in scrum team, production operations, and end-to-end package release workflows across various stages of Software Development and Testing Life Cycle (SDLC/STLC)
• Extensive experience with identifying new issues introduced throughout application lifecycle and maintaining documentation of system capabilities and known issues using various CRM and Project Management tools such as JIRA/Confluence, LeanKit, and Pivotal Tracker
• Skilled at conducting training for new clients and managing existing client relationships through troubleshooting or workflow optimization, as well as translating client pain points into development feature requests or service requests
• Frequently operated as high level technical support liaison between Project Management, Sales, and Development teams
• Familiar with installing and maintaining deployed hardware in local datacenters and hosted environments, as well as providing remote support for country-wide teams

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, TN

Quality Assurance Analyst

Responsibilities:

• Designed, maintained and updated release cycle test suites in MTM/TFS, in addition to scripting test cases from functional requirements and documentation for new functionality and adapting existing client workflows to include newly introduced functionality
• Frequently participated in end-to-end package release, production operations, client beta, and scrum team testing workflows for feature release, service pack, maintenance release, and hotfix updates to AS/400, Java, and DB2 systems
• Performed regular integration and data validation testing of Electronic Health Record (EHR) API systems utilizing POSTMAN
• Lead daily stand-up meetings to prioritize focus and discuss important callouts/blocks with off-shore teams during active test cycles
• Constructed and updated Confluence dashboards to notify key stakeholders of test suite completion, issue logging/resolution, and environment build details during active test cycles

Confidential, Nashville, TN

Quality Assurance Analyst

• Performed user acceptance, browser compatibility, regression, and data validation testing across multiple Amazon Web Services (AWS) hosted browser-based applications
• Performed manual configuration and troubleshooting of load-based environment auto-scaling policies for multiple products hosted across various availability zones in AWS
• Managed code branching and release versioning via Github, in addition to scheduling and executing deployments to staging and production environments via Jenkins
• Created and maintained detailed application changelogs via Google Docs and Github, authored lists of known issues and submitted bug reports and reproduction steps to development for newly identified issues via Pivotal Tracker, LeanKit, and Github Issues
• Routinely participated in user storyboard development and design meetings to create and extract requirements for new functionality or products
• Frequently worked as point of contact between Project Management and Development teams, in addition to working directly with individual clients to address high level technical issues, optimize workflow, and translate end user pain points into future development or service requests
• Assisted Project Management team with extract, transform, and load (ETL) client data preparation, manipulation and processing via SQL prior to importing, in addition to performing CSV metadata overlays after import
• Regularly coordinated with marketing department to create content for press releases and legal technology tradeshows
• Created original multimedia content to highlight upcoming features and functionality changes to multiple products
• Routinely hosted deep-dive feature and Q&A calls for clients and employees
• Operated as sole QA for end-user level validation and negative/regression testing with local and remote development teams across multiple AWS hosted applications and regions (US/UK) using both existing and original test data
• Provided technical support and product training to country-wide sales, project management and services teams as well as local and international channel partners
• Installed and administered office services including email domains, phone directories, instant messaging, CRM and project management software, as well as office networks and security systems
• Oversaw purchasing, deployment, repair/replacement and asset tracking of company hardware both for individual and datacenter applications

Confidential,Brentwood,TN

Information Systems Administration

• Worked directly with VP of IT to deploy new and maintain existing systems in local office and datacenters as well as country-wide retail sites
• Frequently visited local datacenters to perform maintenance or repurpose existing systems and to decommission end of life hardware
• Communicated with retail store managers to troubleshoot or replace faulty point-of-sale and transaction logging hardware on a daily basis, in addition to repairing and refurbishing faulty systems
• Reviewed and fulfilled equipment requests with offsite Asset Management team

Confidential,Franklin,TN

Aggregate Project Associate

• Worked with individual customers and Best Buy for Business clients to provide customized end-to-end solutions
• Selected to pilot in-store mobile device activation and training program
• Consistently ranked top 10 sales personnel in south-east region
• Trained dozens of new employees across several departments and routinely examined and provided feedback on existing employee’s sales pitches

Confidential, Brentwood, TN

Supervisor / Kitchen Manager

• Experienced in managing cloud-based (AWS) applications utilizing S3, EC2, DynamoDB and SQS as well as locally hosted PostgreSQL, DB2, and AS/400 based applications
• Basic working knowledge of HTML, CSS, SQL, Java, Selenium IDE and Selenium WebDriver
• Familiar with current user experience design standards and best practices
• Extensive knowledge of both iOS and Android based mobile hardware and technology
• Experienced with multiple project management, test suite, CRM, and expense management tools including LeanKit, Intervals, Pivotal Tracker, MTM/TFS, JIRA, Confluence, Salesforce, ZenDesk and Concur
• Experienced with managing multiple Google Apps domains as well as configuring permissions for sub-organizations within domains