SUMMARY:

• Experienced in computer programming, testing, configuration management, networking, customer relations, six sigma, project management, management and problem solving.
• Team player, confident self - starter, loyal, dependable, detail-oriented, organized, functions effectively under pressure, excellent troubleshooter, positive motivator, communicates and work well with others.

TECHNICAL SKILLS:

• Windows 95/98/2000/XP/Vista/7/8/10
• Windows NT Server and Workstation
• Mac Systems
• ColdFusion Studio
• Homesite
• Visio
• UNIX
• Linux
• Solaris
• Weblogic
• ActiveMQ
• ServiceMX
• MongoDB
• Jasper
• Pentaho
• Apache Tomcat
• JIRA
• ESB (Enterprise Service Bus)
• Maven
• Axway
• Source Safe
• Subversion
• Web Services
• SharePoint
• TiVo (hardware software & channel maps)
• Rovi (software & channel maps)
• OTT applications
• IPVOD & IPTV.
• ColdFusion
• HTML
• XHTML
• CSS
• JavaScript
• JAVA
• SQL
• SQL Server
• ORACLE bash kornshell
• MS Access
• COBOL
• MVS
• JCL
• MS Office
• Excel and Word.
• Computer Information Systems
• Database Management Systems
• Systems Analysis and Design
• Management Support Systems (Tier 2)
• Network Communications
• Quality Assurance (waterfall agile and scrum) and Configuration Management.

PROFESSIONAL EXPERIENCE:

Confidential

Support Engineer

Responsibilities:

• Responsible for daily troubleshooting of customer questions and issues via phone or email. Support coverage ranges from remote control issues, set top box issues, EPG data issues and/or server issues, Headend configuration (Cisco & Arris), IPVOD & IPTV.
• Responsible for demo setups internally and externally for customers, sales, executives and CEO. This required travel for shows and conferences such as INTX, NCTC, and SCTE.
• Conducted user training session to customers around set top box, server configurations and other products onsite domestically and internationally These trainings were done with head end Engineers, Technicians and Customer Service Reps.
• Maintained demo kits for the sales team to support off site demos where the teams could showcase new and existing products. Supported the sales teams with technical issues encountered during the demos related to video streams, laptops, Dektec, set top boxes, OTT applications, IPVOD & IPTV.
• Worked with D5 configuration for EAS as well as various other configurations.
• Worked with Conex and Contiego systems to authorize and configure set top boxes.
• Worked with CASMIR to authorize and control set top boxes. I also used CASMIR to deploy software to individual boxes or groups depending on the need.
• Helped troubled shoot any issues that customers may have had in CASMIR.
• Created and updated channel maps internally as well as for customers. These channel maps were created for TiVo, Rovi, and DVB systems.
• Worked with Softel Servers to build and manage channel maps, as well as deploy new software to set top boxes.
• Setup & configured TiVo boxes using guided setup and standard TiVo documentation.
• Worked with Rovi back end iGuide & metadata.
• Setup & configured 3rd party vendor boxes such as Amazon Fire, Android TV, Fan TV & TiVo to work with our video on demand application (IPVOD & IPTV).
• Performed on call duties that entailed servers down or network outages.
• Provided weekly reports around support issues from the field or internally.
• Created and maintained documentation and process flows around customer information for new and updated process, as well as for customer software releases. This documentation was also used for customer & internal training.
• Responsible for customer hand off documentation from deployment to support team. This entailed finding out what type of system the customer was setup with and how to continue supporting their needs.
• Worked with QA, Deployment, and Engineering teams to solve customer issues.
• SCTE member.

Confidential

Quality Assurance Test Engineer

Responsibilities:

• Created test scripts and test plans for new and existing products that could be used for internal testing. I also created similar test scripts for customers to test with per specific customer configuration.
• Performed testing on new and existing products. Testing was done against DVB boxes for customers in Mexico, HDuDTA boxes for domestic customers and eBOX units for new and existing customers.
• Created bugs in Mantis.
• Created test scripts in TestRail.
• Worked off site domestically and internationally to support testing efforts with customers.
• Worked with the support team to help trouble shoot field issues.
• Test new product eBOX that was powered by Rovi and eBOX that was powered by TiVo.
• Worked with off shore QA teams in India. These teams were internal as well as for the company Confidential .

Confidential

Middleware Team Lead/Middleware Administrator

Responsibilities:

• Team Lead
• Provided monthly statistics around # of hot fixes, # of builds, # of deployments, # of errors and # of environments against multiple code lines. These metrics helped to figure out how things looked for each release. This data would then be given to development and we would work together to lower the amount of errors and hot fixes.
• Provided monthly accomplishments for the Enterprise Application Services team.
• Defined skills matrix for the Enterprise Application team to identify and fill gaps.
• Created documentation and Visio process flows to streamline the build and deployment process.
• Worked with Unix Admin and DBA’s to define a Disaster Recovery Plan.
• Project Management
• Managed multiple Major and Minor releases over 8 years.
• “DeltaMax” project. Took separate ActiveMQ, ServiceMX, Jasper, Mongo and Weblogic servers and consolidated them to run all on a single server.
• “Auto Build and Deployment” project. This took the manual build and deployment steps and automated them for efficiency.
• Collaborated with DBA and Infrastructure teams to roll out updates as needed.
• Day to Day
• Performed on call duties 24/7 that entailed anything from servers down, databases down, network outages, application issues or major bugs needing immediate fixes.
• Configured and tuned Weblogic, ActiveMQ, ServiceMX and Jasper.
• Supported Axway configuration and maintenance.
• Created Application Support documentation that monitored servers around anything from storage space to garbage collecting
• Responsible for a number of duties listed in “QA and Configuration Management” below.

Confidential

QA and Configuration Manager

Responsibilities:

• Maintain multiple Test/Implementation/Sales/Production environments with multiple branches of code as well as working with Sales to implement different branding looks for demos.
• Responsible for Building, Deploying and Testing weekly Patches to Test/Implementation/Sales/Production environments.(i.e. Patch branch, Release branch, Task branch and Trunk)
• Responsible for scheduling branch merges.
• Responsible for applying Hot-Fix files to Test/Implementation/Sales/Production environments when a critical bug is found and needs resolution immediately.
• Work with multiple teams in organizing and managing the weekly patches that I deploy to all environments.
• Worked in a Unix environment to build and deploy code to environments as well as testing integrations.
• Worked with Jenkins, Maven, Puppet & Chef to manage, build & deploy code.
• Developed test scripts and test plans for the entire team to aid in step-by-step execution of test scenarios.
• Developed test requirements from functional specifications for subsequent use in regression testing.
• Conducted test requirement procedures against applications to establish the accuracy and proper execution of existing and new code.
• Responsible for developing and executing test scripts, and configuring test environments for integration testing.
• Responsible for testing applications on multiple platforms to ensure compatibility with various client environments.
• Logged program bugs and associated detailed descriptions into Test Track Pro, SOS, Liferay and Jira, prioritizing them upon the severity of the error.
• Worked in a Unix environment when tracking down exception errors that may occur by viewing logs.
• Worked with Toad or SQL developer when diagnosing an issue or verifying data during testing.
• Worked with System Operations when diagnosing system issues.
• Collaborated with other members of Technology on Deployment Schedules and Release Management.
• Worked with multiple developers on a team that implemented a 'multi node/cluster' framework.
• Coordinate Environment Database Refreshes
• Responsible for notifying users when systems will be down as well as new code has been deployed.
• Responsible for Password Maintenance.

Confidential

Senior Software Engineer Developer

Responsibilities:

• Develop, design, maintain, support and enhance software using ColdFusion, HTML, JavaScript and SQL.
• Integrate our job board search tool to work within client’s custom websites using ColdFusion, HTML, XHTML, JAVA, JavaScript and CSS.
• Develop and design new functionality based on requirements put together by client service team members.
• Setup new client systems into a production environment with multiple switches and customizations that are requested during client implementation meetings.
• Perform Tier 2 support for over 500 clients.
• Work closely with Tier 1 support team and QA team to identify and resolve issues/bugs that are reported by clients or internally found in a timely matter.
• Develop integrations between our software and partners.
• Manage and work with multiple web and database servers. 9 production web servers, 5 production database servers, 1 mail server, 1 FTP server, 4 development/testing web servers and 1 development/testing database server.
• Provide clients and client service team members with Data Dumps for reporting purposes.
• Upload multiple new and existing pages of code to production servers on a daily basis.
• Work through the entire software development life cycle.

Confidential

Software Engineer Tester

Responsibilities:

• As the first tester in the company I initiated, started, developed and implemented processes for developers and testers to enhance company productivity and efficiency, as well as increase user satisfaction for our clients.
• Managed, trained and lead a team of testers.
• Developed test scripts and test plans for the entire team to aid in step-by-step execution of test scenarios.
• Developed test requirements from functional specifications for subsequent use in regression testing.
• Conducted test requirement procedures against applications to establish the accuracy and proper execution of existing and new code.
• Responsible for testing applications on multiple platforms to ensure compatibility with various client environments.
• Logged program bugs and associated detailed descriptions into Access database, prioritizing them upon the severity of the error.
• Increased team morale by implementing flexible work hours during the peaks and valleys of on going upgrades to the software.

Confidential, Denver, Colorado

Computer Operator

Responsibilities:

• Database administration using JCL programming.
• Performed trouble-shooting techniques on Telxon and Symbol ordering and inventory machines.
• In control of four IBM printers (Info Printer 60, Info Printer 62 and 2 IBM 6262 D 14 printer), and distribute reports, case labels and tags that come off.
• Managed operations with Lucent phones and phone systems.
• Performed technical support on computer problems within the Distribution Center.
• Maintained inventory stock and ordering processes for supplies.