QA Engineer / Desktop Support Resume

SUMMARY:

System Support Specialist with 5+ years experience providing hardware and software technical support for small to medium sized businesses across multiple devices such as desktops, laptops smartphones and tablets.
Experienced in supplying user friendly technical support to 50+ remote users across the country also displaying excellent communication skills with the ability to effectively communicate with non - technical personnel as well as technical.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

QA Engineer / Desktop Support

Responsibilities:

Supported a 40 user desktop community performing new user setups as well as troubleshooting issues
Implemented Desktop imaging process using Macrium Reflect and Clonezilla
Developed and executed test cases on Windows, Linux and Android platforms
Documented test results and compared to expected results
Performed daily meetings to discuss all issues found and the process of getting them resolved
Worked with Java development team on furthering Java skills for Windows and Android
Developed, implemented and tested network discovery tool for client use

Confidential

Helpdesk System Support Specialist

Responsibilities:

Provided software and hardware support to an environment of 500+ users both internally and externally.
Provided diagnostics and troubleshooting of system issues, network connectivity and applications. Documented technical problems and their resolutions via the OnTime ticket tracking system.
Built and maintained inventory control process and procedures.
Coordinated with other IT departments to provide best practice solutions in areas such as AD, Citrix, Cisco, Exchange and internal business applications.
Provided on site technical support to a small team of printing specialists within Lenderlive who traveled around the country to assist banking client with providing remote outreach services to their clients.

Confidential

Datacenter Technician

Responsibilities:

Monitored and maintained a datacenter server environment through the use of updates and patches, troubleshooting of connectivity issues and replacement of hardware as needed
Ensured proper cable management of server environment including labeling of cables and servers