SUMMARY:

• 13 years of experience working in the area of Quality Assurance Testing as a Test Lead and Analyst.
• Tested Web, SOA, Client - Server and Mainframe based applications associated to various business domains like Financial, Banking, Retail, Hospitality and Media.
• Experienced working in Agile Scrum methodology with strong knowledge in Software Development Life Cycle.
• Performed both manual and automated testing using tools like HP ALM, Drupal, JIRA, UFT, Selenium, TestNG, SOAP UI and JMeter.
• Created testing artifacts like Master Test Plans, Functional Test Strategies, Test Cases, Test Data, Defect and Test Summary Reports.
• Proficient in doing all types of testing including Functional, UI, System, Integration, Regression, End to End, Compatibility, Security, Web Accessibility and Performance.
• Strong experience in testing public facing websites, SOAP and REST based web services built with protocols and data formats like SOAP, XML, SAML, and JSON.
• Tested the desktop websites on all desktop browsers, mobile websites and applications on mobile platforms like Android and iOS and on devices like tablets and smartphones.
• Tested the web technologies, network traffic and web elements such as HTTP, HTTPS, JSP, HTML, CSS, JavaScript, JQuery, and AJAX using browser development tools and add-ons like Firebug and tools like Charles Web Debugging Proxy and Fiddler.
• Performed database validation by writing SQL queries on database schemas and tables using querying tools like Oracle SQL Developer and TOAD.
• Performed back-end validation in UNIX/LINUX environment by writing UNIX commands and validating the application log files for any errors.

TECHNICAL SKILLS:

• HP ALM, UFT, Drupal, Selenium, TestNG, SOAP UI, JIRA, Rally, JMeter, Microsoft Test Manager, Team Foundation Server, Oracle SQL Developer, TOAD, Charles Web Debugging Proxy and Fiddler, JAWS, Voice Over, ChromeVox.
• Java, JavaScript, Angular, HTML5, Flash, Content API and VB Script.
• Web, SOA, Web Services, Mainframe, SOAP, REST, XML, JSON, SAML, HTTP, HTTPS, HTML, CSS, JQuery, AJAX, JSP, CICS, COBOL, JCL, File Aid, SQL, Oracle, SQL Server, MySQL and DB2.
• Windows, Mac OS, UNIX, LINUX, z/OS, Android and iOS.

PROFESSIONAL EXPERIENCE:

Sr. QA Analyst

Confidential,Atlanta,GA

• Tested the re-design of Confidential website populated with content from Drupal application and its responsiveness across all web browsers of desktop, tablet and handset devices.
• Tested the launch and implementation of all NBA tentpole events like All-Star, Playoffs, Summer League, Pre-Season and Regular Season.
• Participated in Scrums and Sprint planning sessions and provided Scope, Risks, Story Points and Time Estimates for projects presented for testing and analysis.
• Led the testing team and testing efforts end to end for successful deployment of projects.
• Tested the NBA League Pass product and its functionalities including authorization and authentication functionality associated in live streaming, archive replay and video on demand playback of all NBA games on all desktop and mobile browsers including tablet devices like iOS iPad and mobile devices like iOS iPhone and Android phones.
• Tested the Drupal content management interface for user role privileges, content creation and publishing of pages, videos, articles and collections.
• Tested the League Pass player and core video player for video playback and video controls.
• Tested the JSON structured data feeds that supplied content details to the front end for accuracy and validity.
• Tested the Elastic search database for accuracy and validity of all content types using Content API URLs.
• Tested the NBA League Pass membership and stream access entitlements.
• Tested the sharing of video functionality enabled with social media integrations like Facebook, Twitter and Google+.
• Tested and inspected the network traffic between the web browser and the server using Charles proxy web debugging tool.
• Verified the query string that was sent in the beacon and reviewed all the key value pairs, the page variables, events that were reported for that particular page and video milestone events.
• Performed regression testing using Selenium.
• Tested the video experience content migration from a curation tool to a sophisticated content curation application called Content Management System (CMS3).
• Tested the migration of core video player from an old version to a new version on section fronts, blogs, embed video players and social media sites like Facebook, Twitter, LinkedIn, Google+.
• Tested the migration of Multichannel Video Programming Distributor (MVPD) configuration of the authentication process of TVE from a local management to a centralized management.
• Tested the HTML5 player fallback solution of the core video player on tablet devices that did not support the Flash player.
• Tested the web accessibility of web pages using tools like JAWS, Voice Over and ChromeVox.

Environment: Drupal, PHP, Angular, Java, HTML5, Flash, JavaScript, CSS, Content API, JSON, HP ALM, JIRA, Selenium, Confluence, Firebug, CMS3, Charles proxy, Windows 10 and 7, Mac OS, iOS and Android.

Test Analyst Lead

Confidential,Suwanee,GA

• Led the testing efforts and also tested various project initiatives and releases like Credit Platform Conversion, Enterprise Payment Foundation, Europay Mastercard Visa (EMV) release, SmartPOS (SPOS) release, Tax Exempt ID Encryption release for Macy’s big ticket merchandise processing system called Reservation Delivery System (RDS) in an effort to provide increased protection of customer transactional data.
• Worked in SDLC and Agile Scrum methodologies and successfully tested the deliverables.
• Led and coordinated an offshore team of seven people in successfully executing all the testing activities associated to the projects.
• Created test cases, executed test cases and generated the test metric reports using HP ALM.
• Tested the transition of big ticket merchandise credit card processing from internal Macy’s credit application to Citi’s credit application.
• Tested the processing of third party and in-house (proprietary and co-brand) credit card transactions across all applications that supported tendering and payment functionality.
• Performed tendering of big ticket merchandise reservations using SmartPOS register with all third party and in-house credit cards.
• Created large volumes of big ticket merchandise reservations using Smart Order Capture Reservation (SOCR) web application and via mainframe green screens.
• Validated the PCI (Payment Card Industry) compliance requirements during processing, storing, displaying and passing of private customer credit card data.
• Validated the successful processing of credit card transactions from front-end selling channels to the point it gets settled in the Credit application.
• Tested the big ticket merchandise reservations for Authorizations, Re-Authorizations and Void Sale requests and for Sale, Return and Exchange transaction types.
• Tested the mainframe online and batch functionalities associated to the project.
• Validated the XML files generated out of the batch programs for completeness and accuracy.
• Tested the SOAP and REST based web services between the front-end customer services application and the back-end mainframe programs via SOAP UI tool by submitting the requests and validating the responses in XML and JSON data formats.
• Organized and facilitated the meetings between business stakeholders, developers and the testing team for defect and issue resolutions.
• Led and coordinated the Integration testing and End to End testing activities of RDS application across its front-end and back-end interfacing applications.
• Performed regression testing of web and mainframe applications by executing the automated test scripts using HP Unified Functional Testing tool.
• Performed DB2 validation by executing the SQL queries using Oracle SQL Developer tool.
• Logged the defects, reported the defects and generated defect reports using HP ALM.
• Worked with the developers and helped in debugging the issues to find out the root cause.
• Involved in the production deployment activities and successfully tested the releases during production deployment.

Environment: HP ALM, UFT, JIRA, Mainframe, z/OS, CICS, JCL, COBOL, DB2, XML, Web Services, Web, POS, UNIX, Windows.

Sr. Test Engineer

Confidential, Dunwoody, GA

• Worked on testing the IHG and its brands public facing websites like Confidentia etc. on various guest solutions implementation projects served from the Endeavor Prime Reservation System like Open Search, Search Results, Room and Rates, Guest and Payment Information and Reservation Confirmation and on features like Reservation, Recommendation Engine, Multiple Rates, Guest Reviews, Guest Connect, Priority Club Rewards, Dining Rewards and TripIt.
• Worked in a Scrum team and delivered the Sprint objectives and goals for various guest solutions implementation projects.
• Tested the new and updated functionalities on all the public facing websites of IHG and its brands and for all user workflows by simulating the customers coming to the IHG’s websites.
• Tested the user stories by analyzing the acceptance criteria and writing detailed and comprehensive test cases.
• Ensured all positive and negative test scenarios were covered for each eligible user story during testing.
• Participated in all team scrum activities including standups, sprint backlog grooming, sprint planning and estimation, sprint retrospectives, sprint demos etc.
• Tested the web services developed using protocols like SOAP, REST and with data formats like XML, JSON and SAML using SOAP UI functional testing tool.
• Created and executed test cases using Quality Center tool. Created defects in both Rally and Quality Center tools.
• Tested the security aspects of the web application including authentication, authorization and multi-factor authentication functionalities between identity and service providers.
• Tested the HTML, CSS and JavaScript elements of the webpage using browser developer tools and add-ons like Firebug.
• Tested the websites on all major browsers like Internet Explorer, Firefox, Chrome, and Safari and on mobile platforms like Android and iOS using devices like tablets and smartphones.
• Tested the mobile websites on Android and iOS platforms for Functional, UI and Usability aspects of the application.
• Automated the regression test cases using Selenium and TestNG and executed the regression test suite on integrated application build deployments.
• Debugged the network traffic calls between the web browser and the server using Charles web debugging proxy tool.
• Performed debugging of AJAX calls of a web page and viewed its XML and JSON requests and responses as a text.
• Validated the Oracle database by writing and executing SQL commands using TOAD tool.
• Worked on UNIX and verified the application log files for errors, null pointer exceptions and stack trace etc.
• Performed browser based testing and ensured the application functions properly in all supported browsers like Internet Explorer, Firefox, Chrome and Safari and for all appropriate use cases (forward, back, refresh, multiple browser settings, etc.)

Environment: Java, HTML, CSS, JavaScript, XML, JSON, SOAP, REST, AJAX, JQuery, SQL, UNIX, Quality Center, Rally, Selenium, Charles Web Debugging Proxy, SOAP UI, iPad, Windows XP, Windows 8.

Sr. QA Analyst

Confidential,Columbus,GA

• Worked on testing the web based distributed application product, Credit Care for implementation of various TS2/TS1 consumer and commercial credit card portfolios to issuers and end users for online account maintenance and services. The scope of the projects ranged from base site implementation to providing various enhancement features like Authentication, Account View, Alerts, Account Pay, Electronic Statements and Account Maintenance.
• Analyzed the Business and Technical requirements and identified gaps in requirements.
• Conducted Test Plan and Test Script Walkthrough Reviews.
• Performed Risk Assessment of test designs and scenarios to mitigate risk while still meeting required timelines.
• Co-ordinated the offshore and onshore testing efforts on a daily basis.
• Facilitated the testing meetings and communicated with offshore resources on a daily basis for status updates and delivery.
• Performed data conditioning of accounts in TS2 to trigger various test scenarios.
• Performed System, Integration, and End to End testing on Web, Client Server and Mainframe applications.
• Automated the scripts using tools like JMeter, Selenium and QTP.
• Identified and created a robust regression suite and performed regression testing on every enhancement release of the application.
• Tested batch features of the online application in UNIX environment by creating test files, ftp’ing files from one UNIX server to another, executing Shell scripts, validating the outputs and uploading the outputs to Windows.
• Performed database validations using SQL PLUS and TOAD.
• Executed the Database and Java batch jobs to test email notifications of features like Alerts, Electronic Statements, Fraud Alerts and Notice of Variance.
• Tested several features of the online application integrated with third party components like Quick Remit, Design Document Services, Nautilus, Telrock by performing an end to end testing effort.
• Performed browser based testing to prove that the application functions properly in all supported browsers like Internet Explorer, Firefox and Safari and for all appropriate use cases (forward, back, refresh, multiple browser settings, etc.)
• Tested various multi-tier, server based features of the online application using web protocols such as HTTP, HTTPS, SMTP, POP, etc. and with web services like XML and SAML tokens using elements such as SOAP and WSDL.
• Performed end to end testing on Data Migration of cardholder’s portfolio from one mainframe host to another mainframe host along with the data held in the distributed platforms.
• Tested the security aspects of the web application including authentication, authorization and multi-factor authentication functionalities between identity and service providers for Single Sign On feature.
• Performed penetration testing on the online web application for checking security vulnerabilities like cross-site scripting, forceful browsing, multiple concurrent logins, sensitive information caching.

Environment: TS2 Green Screens, Quality Center 11.0, SOA, QTP 9.0, Selenium, Oracle, TS2, TS1, Java, J2EE, DB2, Teradata, IIS, MVS, JCL, UNIX, SSH Client, MS Excel, Windows XP.

QA Test Analyst Lead

Confidential, Richmond, VA

• Involved in testing several projects of various Confidential IT domains including but not limited to Program Helix, Embossing Process Remediation, Payments Disbursements Process Remediation and Canada Online BT RCE Remediation. Extensively involved in testing the core billing system, ‘TS2’on business domains like Balance Transfers, Collections, Credit Balance Refund, Payment Allocation and Credit Limit Increase Program.
• Created test cases and test data including positive and negative scenarios.
• Performed data conditioning of accounts in TS2 to trigger various test scenarios.
• Performed System, Integration, and End to End testing on Web, Client Server and Mainframe applications.
• Identified and created a robust regression suite and performed Regression testing on every Enhancement release of applications.
• Successfully tested and completed several conversion projects on Customer Fulfillment IT areas like Embossing, Payments Disbursements, Letters and Statements.
• Automated the functional testing of web applications using Quick Test Professional.
• Developed keyword-driven tests using QTP to test various sets of data.
• Developed Visual Basic scripts, created check points and developed reusable functions using Quick Test Professional.
• Tested the hyperlinks of the application using Quick Test Professional.
• Tested the XML documents and files in the application using XML checkpoints.
• Created various checkpoints like Page, Text, Image, Table and Database to compare the behavior of the application to its behavior in an earlier version.
• Conducted Parameterization to run test scenarios with multiple sets of data.
• Conducted Load and Performance testing using Virtual Generator (VuGen), Controller and Analysis components of LoadRunner.
• Tested Letters applications in UNIX environment by creating test files, ftp’ing files from one UNIX server to another, executing shell scripts, validating the outputs and uploading the outputs to UNIX servers for archiving purposes.
• Performed database validations on Teradata and DB2 using SQL Assistant and DB2 Visualizer tools respectively.

Environment: TS2 Green Screens, Quality Center 9.0, QTP 9.0, Load Runner 8.0, ClearQuest, DB2, Teradata, IMS, MVS, JCL, UNIX, Putty SSH Client, MS Excel, Windows XP.