Quality Assurance Manager / Test Delivery Manager Resume Middletown, NJ - Hire IT People

SUMMARY:

Experienced professional with proven success in manual and automated procedures in telecommunications and emergency/healthcare management environments. Expertise in information technology software. Strong ability to oversee assignments from concept to completion ensuring on - time, on-budget and on-target delivery. Demonstrated skills in developing and executing processes and procedures that improve business efficiencies. Background in on-shore and off-site endeavors. Multilingual in English, Hindi, and Bengali.
Proficient in Manual and Automation Testing.
Quality Assurance / Test Management and Team Management.
Adaptive to different SDLC Models and Working Experience in both Agile as well as Waterfall Model.
Well experienced starting from Test Strategy, Test Planning, and Test Case Writing till Test Execution.
Worked on Different Phases of Testing like System Testing, Integration Testing, Regression Testing, User Acceptance Testing.
Successful in Requirement Analysis by converting User Requirements to Test Cases.
User Friendly with Bug Tracking Tools Rational Clear Quest and HP ALM Quality Center.
Exceptional Handle on UNIX and Database Testing through SQL Queries and Web service and API Testing and UI Testing.
Hands on Experience on Test Automation Tools like Test Partner using VB Scripting and Rational Functional Tool (RFT) using Java Scripting for UI Testing as well as Rational Integration Tool (RIT) and Combinational Test Design Approach (CTD) and SOAP UI for Web service and API Testing .

EXPERTISE AREA:

Project Management
Team Leadership
Strategy & Execution
Test Development & Execution
Staff Training and Development
Troubleshooting/Resolution
Process Redesign
Client Relations
End-User Training

TECHNICAL SKILLS:

Platforms: Windows XP

Tools: Rational Functional Tool (RFT), Rational Integration Tool (RIT), Combinational Test Design (CTD), SOAP UI, Test Partner, HP ALM Quality Center, Rational Clear QuestDatabases: Oracle SQL Server

Languages: VB.Net, C#.Net, Java Scripting, VB Scripting

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, NJ

Quality Assurance Manager / Test Delivery Manager

Responsibilities:

Worked with the team not only with our team but also with our partners (IBM US) to delivery the projects on time, with better quality every time. With limited resources and time, there were lot of pressures from the client and other teams, we have helped and supported each other to withstand the pressure and get through the difficulties together. Due to which Partners/Clients are delighted with the performance.
Presented our lessons learnt and our experience within and across the team and encouraged them to exchange what they have learnt from the project so that we can avoid the same mistakes and the whole team can improve together.
Worked/supported client 24*7 to help them for testing, testing support, data setup, issues successfully without any escalations which wouldn't't have been possible without the team work across the regions and close bonding with clients and partners. As a results of the same users are able to complete there testing on schedule.
Guiding New Team Members on the way to handle IST/JST/UAT Issues and also guide them during System testing execution.
Supported team during weekends for resolving of E2E Defects.
Working with other Team Members for quick resolution of issues from Team Level perspective.
Shared Knowledege within the Team through KT Sessions.
Distributing E2E Defects among Team Members to distribute the workload.
Provided all details of E2E and External Tickets at intial stage of the assignment before assigning Tickets to them and guided the team to prioritize their works.
Worked on Critical Flows like SBS where I found out maximum number of ST Defects and there was minimal of Code Defects during IST/JST/UAT Phase.
Providing IST/JST/UAT Support without escalations for another Critical Flow as BVOIP Flow which is a high risk flow which has high client visibility.
Adhering to the quality norms while doing my job was my primary concern.

Confidential

Quality Assurance Analyst / Test Engineer

Responsibilities:

Accountable for creation and execution of Test cases, identifying and logging issues in bug tracking tool named Quality Center ensuring a smooth work flow.
Analyzed and tracked results of complete application and CISCO architecture flow guaranteeing smooth operation.
Conducted redundancy and ready test cases for CISCO architecture.
Perform System Testing, Integration Testing, Regression testing, Functional testing, Acceptance testing and Compatibility testing of ERO, PDO application, Telebloodline application, FMS application.
By means of Automation Tool Test Partner, operated functional and regression testing of the ERO, PDO and ACL application using VB script at par with the specifications.
Utilized Automation Tool Test Partner for creating scripts for the purpose of functional and regression testing of the application for efficiency in the operational process.

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Quality Assurance Manager / Test Delivery Manager Resume

Middletown, NJ

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