SUMMARY:

• Close to 8+ years of experience in Software Quality Assurance
• 6+ years of Extensive experience of performing Manual testing on Retail Point of Sale (POS) applications such as Toshiba 4690 (formerly IBM4690) & NCR's Retalix for major US retailers.
• Experience in performing EMV Testing and Hardware testing of various peripherals of a POS system.
• Excellent knowledge of Software development life cycle (SDLC) and Software test life cycle (STLC)
• Experience in Manual Testing using Quality Center and IBM Rational Test Manager.
• Exposure to Automation tools such as Selenium and UFT
• Performed extensive Manual Testing on Client Server and Web based Applications.
• Expertise in delivering high quality products following Waterfall and Agile/Scrum process methods in an onsite - offshore delivery model maintaining a strict adherence to prescribed testing guidelines and quality control procedures.
• Clarifying/Reviewing and analyzing Software Requirements/Specification with all stake holders. Designing test cases ensuring, identify bugs , isolate issue, report bug using Quality Centre (QC), tracking quality defects and work with developers, product managers to ensure they are resolved
• Well versed in Functional Testing, Integration Testing, System Testing, Regression Testing and support User Acceptance Testing (UAT).
• Highly Motivated, Detail oriented, Versatile and able to work independently or as a part of a team. Good Track record of producing High quality deliverables while under Pressure.
• Good analytical and problem solving skills. Able to quickly adapt to new environments and learn new technologies.

TECHNICAL SKILLS:

Operating Systems: Windows, IBM OS 4690, Linux & Ubuntu

Testing Technology: Manual Testing Techniques

Bug Reporting Tool: HP ALM, Jira and Bugzilla

Test Automation Tools: Selenium & UFT

Scripting Languages: JavaScript, VBScript

Database: SQL Server 2005/2008, MSAccess, MSSQL and Toad

Tools: MS Word, Excel, Visio, Power Point, Open Office, UML

Browsers: IE, Firefox, Chrome, Safari

Office Applications: Microsoft Office, Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Sr. QA Analyst

Confidential, Salisbury, RI

Responsibilities:

• Testing the functionalities of their Point Of Sale application (NCR's Retalix) and loyalty application called NCR's Copient.
• Determine testing scope, required testing services, timelines etc. as part of the QA Engagement process
• Provide inputs on QA estimates as part of QA Engagement & Estimation process
• Create Project Repository in share-point to maintain QA documentations
• Configure HP ALM Domain & Project
• Understand Project requirements (business/infrastructure/technical/Security/Non Functional or any other forms of requirements as available in project)
• Obtain knowledge transition/training of application/domain as required
• Obtain required user access to applications (main & upstream/downstream) under testing scope of project
• Prepare Test Plan for project and review it with Quality Manager & Project Manager
• Provide inputs & support UAT Lead/Business SMEs to prepare UAT Plan
• Identify Test scenarios based on testable requirements
• Design detailed manual test cases based on test scenarios or Automated Test scripts based on feasibility
• Review Test cases with BA/Development Team (Setup review meeting as appropriate)
• Generate periodic status report (DSR, WSR) & communicate to project stakeholders
• Perform dry run/smoke testing to ensure entire setup is ready for testing
• Execute all planned test cases. Log & manage defects for test cases that are failed in QC
• Conduct Lessons Learned session, root cause analysis of leaked defects into UAT
• Prepare Test summary Report, Test sign-off Record

Sr. QA Analyst

Confidential, Woonsocket, RI

Responsibilities:

• Responsible to test and validate their core Point of Sale application (Toshiba 4690) and the Pharmacy (RxConnect) application.
• Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes.
• Configure test environment and create strategy for product development and certification. Assure test data, schedule automated/manual tests. Approve results documentation and tracking systems update.
• Manage script creation for regression and stress testing.
• Use HPALM for repository, reporting and tracking bugs, and providing updates on resolved bugs.
• Interact between development and validation teams for effective communication.
• Perform system testing for new product execution and system production changes.
• Document test results and evaluate results to determine defects.
• Attended daily and weekly defect report meetings and present QA progress updates
• Negotiate quality criteria with customers and vendors and clarify use cases in test production.

Sr. Test Engineer

Confidential, Bentonville, AR

Responsibilities:

• To test the POS application for Confidential and Sam's Club store systems. Front-end and Self-checkout (NCR and IBM SCO)which runs on the Toshiba 4690 OS and being used around 11000+ stores spread across 28 countries and under 63 different banners.
• Negotiate quality criteria with customers and vendors and clarify use cases in test production.
• Create and assess estimates while planning.
• Draft effective and thorough system tests with customers.
• Write thorough unit or integration tests with developers.
• Work for customer’s rights and protect developer’s rights.
• Record test results within project deadlines.
• Coordinate development and validation team activities by keeping system testing in pace with development.
• Interact between development and validation teams for effective communication.
• Support developers to design testable code through verification.
• Perform system testing for new product execution and system production changes.
• Document test results and evaluate results to determine defects.
• Gain awareness of business application and validate requirements against user expectations.
• Assess and update test plans and documentation.
• Update test suite repository with modified test files.
• Actively participated in Maintaining and Managing the Lab activities of one of the Biggest POS Lab at Offshore (India)
• Troubleshooting and fixing all hardware issues reported at the POS lab ASAP by coordinating with different hardware vendors and SMEs

Software Test Engineer

Confidential

Responsibilities:

• To test one of our clients official classroom video streaming portal and their Video Ingestion software.
• Understanding the client requirements and Functionalities.
• Manually preparing the Test Cases and Test Data focusing on the entire product functionality.
• Conducting GUI, Functional, Regression and System Testing for Various Modules.
• Executing test cases, performing Bug-Tracking and preparing the Bug-Report.
• Investigating potential defects and discussing them with the developing team.
• Participating in Peer-Review of Test-Cases among the team members.
• Performing all kind of Test Documentations involved during different stages of Testing .
• Reporting the test results and testing progress to the Project manager.

Confidential

Technical Support Associate

Responsibilities:

• Provides first- and second-level technical support for the users of Dell Desktops and Laptops in the region of UK & Ireland.
• Research and resolves technical issues reported by customers and on-site Engineers through troubleshooting and remote access.
• Provides detailed documentation of all technical issues within call tracking database.
• Collaborates with quality assurance, development team and Dispatch Team on understanding of issues and steps needed to resolve them at the earliest.
• Maintains frequent communication with customers while investigating and resolving issues.