PROFESSIONAL SUMMARY:

• Over 9 years of IT experience as a Quality Analyst in Manual, Automation and backend Testing. IT experience ranges Health Insurance, Telecom and Auto Insurance with strong functional knowledge. Experience in the Software Development Life Cycle (SDLC) using the Waterfall Model and Agile Methodology.
• Experienced in preparing Test Strategy, Test Planning, creating test data and building automation framework using soapUI, QTP and Selenium.
• Expertise in creation and execution test cases using Quality Center, Rational Manual Tester.
• Implemented Agile and Waterfall methodologies and participated in sprint planning and daily scrum meetings and defect Triage meetings.
• Performed various kinds of Black - Box/White Box testing like User Interface testing, Functional Testing, Integration, Regression testing, Security, compatibility, web services and backend testing.
• Experienced in analyzing the requirements and communicating the testability of the requirements to the Business Analysts, thus helping them in providing testable requirements to the project team.
• Performed Back end Testing-using SQL queries, generating reports to ensure data integrity and validate the inserted and updated data.
• Experienced in developing test cases by understanding and working with Use Cases.
• Implemented test Scripts and ran the test cases in UAT environment.
• Used HP Quality Center and Rational Manual Tester for writing and executing test cases.
• Experienced in data base testing using MS SQL Server and Oracle.
• Experienced in understanding WSDL, schemas and Testing Web Services.
• Created Test Suites, Test Cases, Data Driven tests and prepared text execution results reports using soapUI.
• Involved in micro services testing on tablets
• Participated in various reviews and meetings with the development team.
• Strong experience in documenting existing process, analyzing business requirements, working with requirements traceability matrix, re-engineering business processes and designing.
• Experienced in testing application in Windows, MAC OSX and UNIX environments.
• Experienced in compatibility testing using IE, Mozilla Firefox, Google Chrome and Safari.
• Experienced in testing web based applications based on Java and .NET frameworks.
• Experienced in planning, executing, monitoring, analyzing and documenting of all testing related activities.
• Ability to handle multiple tasks and work independently as well as in a team.
• Ability to meet deadlines and handle pressure coordinating multiple tasks in project.
• Team player and self-starter with excellent communication, coordination, documentation practices which proven to coordinate with team to get efficient results and also capable to adopt and learn new tools, techniques and approaches.

TECHNICAL SKILLS:

Automation Tools: Win Runner, QTP 11, Test Director, Rational Clear Quest, Quality Center 11, soap UI 4.5, Selenium.

Defect Tracking Tools: JIRA, Rational Clear Quest, HP Quality Center, Rational Team

Agile Tool: Rally, TFS

Databases/Tools: MS SQL Server, Informatica, Oracle, Transact-SQL, TOAD and SQL

Languages: Java, SQL, PL/SQL

Web Technologies: HTML, XML, Java, VB Script, Java Script, ASP, .Net, Visual Studio.

Operating Systems: Windows, Sun-Solaris, UNIX, Linux, MAC OSX

Utility Tools: MS Project, MS Office, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Sr. QA Analyst

Environment: Windows 7, Sun Solaris10, Oracle 9.x/10g, SQL

Tools: HP Quality center ALM 11.0, UNIX shell scripting, Toad, SOAPUI

Responsibilities:

• Involved in testing various AT&T applications (OMS,CRM,SystemX,AR,CM,Rater,BL (Mobile Financial Services).
• Involved in Test Planning, Test case writing, Execution, Reporting Defects using Quality Center.
• Involved in postproduction issues and also on call support
• Involved in Internal Control Testing in UAT environment.
• Used Soap UI to test the various flows using different Web Services.
• Tested the web interfaces using soap client with xml over http/https protocols
• Involved in Troubleshooting to Debug the issues validating in Unix
• Used TOAD and SQL Developer to validate the data after performing various flows using Metro Front end Applications.
• Rebooted the Environment, Started daemons and deployed Hot Fixes (HF) as required while using ERF tool.
• Ran Billing and collection jobs and LD changes as per the Test data.
• Co-ordination with Developers for Defect analysis and their fixes.
• Preparation all defect specifics Test Cases and Execution Provide trainings to the team based on their Skills matrix.
• Trouble shooting the issues found during Billing, AR jobs and route the Issue to appropriate teams based on the logs
• Provide test output to Billing Operations department for review and solution verification.
• Reported defects using Quality Center, Re-tested the defects with the expected results.
• Used to attend the Bridge calls with Developers, Infra/Operational team, PROD DBA’s / DBA’s, R.T. and UNIX team to resolve the issues we have.
• Project Team Meetings with Business Analysts and developers for clarifying the new Functionalities of the Application.
• Responsible for functionality testing, Integration testing, Data Validation testing, and Regression testing.

Confidential, Richardson TX

Sr. QA Analyst (contract)

Environment: Windows 7, Sun Solaris10, Oracle 9.x/10g, SQL

Tools: HP Quality center ALM 11.0, UNIX shell scripting, Toad, SOAPUI and selenium

Responsibilities:

• Involved in testing various Confidential applications (ASAP, POS, CRM, SOA, MFS (Mobile Financial Services).
• Involved in Test Planning, Test case writing, Execution, Reporting Defects using Quality Center.
• Extensively Involved in MFS front end flows like Wallet and Payment Maintenance.
• Extensively involved in MFS Backend testing and validations End to End flows like Payments, Payment Reversals (Backouts), Chargebacks, Reversals and running Related MFS Extracts like Payment, Settlement, Adjustment etc…
• Involved in Confidential tools like Ensemble, Enabler, RM and SUM
• Involved in Internal Control Testing in UAT environment.
• Used Soap UI to test the various flows using different Web Services.
• Tested the web interfaces using soap client with xml over http/https protocols
• Involved in micro services testing on tablets
• Involved in Troubleshooting to Debug the issues validating in Unix
• Used TOAD and SQL Developer to validate the data after performing various flows using Metro Front end Applications.
• Involved in IVR testing to validate Payments and Customer Wallet information.
• Rebooted the Environment, Started daemons and deployed Hot Fixes (HF) as required.
• Ran Billing and collection jobs and LD changes as per the Test data.
• E2E Testing with Metro and TMO systems.
• Co-ordination with Developers for Defect analysis and their fixes.
• Involved in Project presentations and knowledge transfer to new team members.
• Preparation all defect specifics Test Cases and Execution Provide trainings to the team based on their Skills matrix.
• Involved in testing the conversion Project converting Confidential subscribers from VeriSign to Confidential Billing system.
• Trouble shooting the issues found during Billing, AR jobs and route the Issue to appropriate teams based on the logs
• Provide test output to Billing Operations department for review and solution verification.
• Test special Reference Tables requests from the customer’s Denver table’s team (Nextel team) and Testing and Validation of Messages and Images on the Invoices for every monthly statement.
• Reported defects using Quality Center, Re-tested the defects with the expected results.
• Used to attend the Bridge calls with Developers, Infra/Operational team, PROD DBA’s / DBA’s, R.T. and UNIX team to resolve the issues we have.
• Project Team Meetings with Business Analysts and developers for clarifying the new Functionalities of the Application.
• Responsible for functionality testing, Integration testing, Data Validation testing, and Regression testing.

Confidential, Dallas, TX

Environment: Windows XP, Micro Strategy, Integrity manager, Informatica, Oracle, SQL Developer, Microsoft .Net, XML, Test Case Migrator, Microsoft Test Manager, Microsoft Outlook, Visual Studio, WebEx live meeting, Microsoft Scheduler, SharePoint 2010, Quality Center 11.0, TFS and Web Services.

Responsibilities:

• Sprint planning, Backlog review, Sprint Review, Sprint Retrospect, Daily Scrum.
• Created Manual Test Plans and Test Cases for testing of windows desktop, Web, and mobile .Net applications.
• Created SQL queries and SQL stored procedures to test the ETL Process in the target database against the source tables.
• Worked with TFS to create the Test plans and Test cases and logged defects to management life cycle of testing.
• Worked with Business users to gather requirements for developing reports and dashboards using Microstrategy BI tool.
• Assisted users on running the dashboards and helped with understand the functionality of the reports.
• Co-ordinated with development team to understand the datasets and the reports to write the test cases and SQL queries to testing the reports.

Confidential, Richardson, TX

Environment: QTP, SoapUI, VB Script, MS SQL Server 2008, XML, Quality Center 11, Rational Clear Quest 8.0, Rational Team Concert, web services

Responsibilities:

• Implemented Agile/Scrum methodology.
• Worked closely with Actuaries to understand the semantics as how to come up with factors after analyzing the hundreds of claims data containing billions of records.
• Configured different types of factors for generating rates.
• Designed and developed Test scripts using soapUI and validated rates for different plans.
• Used Quality Center for creating Test Plans, Requirements, Test Cases, Reporting defects and generated reports.
• Performed Functional, Smoke, Usability, System Testing, Regression Testing of FMA, RFRF and RVA web applications.
• Prepared the traceability matrix and mapped the requirements to the test cases.
• Prepared soapUI test suite, test cases and validated soapUI responses using assertions.
• Responsible for identifying testing risks, dependencies by elaborating the testing assumptions, and developing mitigation procedures, contingencies.
• Performed database validation using Toad for Oracle database.
• Extensively wrote SQL Queries to verify that the data is populated from the Database matches with the front end screens.
• Involved in compatibility testing using different browsers and operating systems.
• Involved in testing mobile web applications and apps testing in apple (IPhones and Tablets) and android (Touch screen) devices.
• Involved in set of activities from monitoring and troubleshooting mobile application, content and services on real handsets.
• Involved in verification and validation of hardware devices and software applications.
• Generated performance comparison charts and documents with each build release.
• Executing daily automation scripts and generating defect reports using RTC and Quality Center.
• Involved in defect Triage meetings and daily testing touch point meetings.

Confidential, Chicago, IL

Environment: JAVA, J2EE, Web Sphere, Visual studio, VB Script, MS SQL Server 2000, DB2, VC++, Oracle, .NET, HTML, DHTML, Unix, XML, Quality Center.

Responsibilities:

• Analyzed wireframes and stories and performed sanity testing.
• Implemented Agile/Scrum methodology.
• Extensively involved in developing use cases for UAT.
• Developed scripts based test cases and use cases to automate the execution process for running the reports and cubes.
• Proactively communicating ideas and process and being productive within a complex project.
• Test Result evaluation, documentation, and reporting in UAT environment.
• Testing status reporting.
• Defining entrance and exit criteria.
• Determining test resource needs and needs to Build Test Environment.
• Identifying risks, dependencies, mitigations and contingencies.
• Identifying test tools and/or automation techniques.
• Involved in preparing System and Acceptance Test plan.
• Involved in writing various test cases for System, Implementation and Acceptance Tests.
• Reviewed test cases, test data prepared by the testing team.
• Involved in documenting the test log and test defects.
• Involved in creating requirements for environmental set up for various types of testing.
• Identified Automation and manual test scenarios.
• Extensively used SQL queries for validating data using SQL Server.
• Prepared test execution reports and defect reports.
• Interacted with team members to identify and resolve technical issues.

Confidential

SME (Subject Matter Expert)

Environment: Amdocs-Ensemble710, Oracle, PL/SQL, Test Director MS Excel, MS Office, Windows 2000/NT, UNIX, Change Synergy. Quality Centre. Win runner 7.5/7.0

Responsibilities:

• Activities include Backend and Manual testing on Front end applications for Telecom (Extensively used CSM and PP systems, validating Invoices).
• Used automated usage tool to crate 2G and 3G usage for different Bans.
• Created usage like Call Forward, Call Waiting, Road rescue, Incoming SMS, Mobile To Mobile.
• Created TSD (Test Strategy document), TCD (Test Case Document) for different CRs on each release for testing the business rules.
• Performed End to End, Functional Testing, Regression Testing after fixing each defects, Wrote and documented detailed Test Cases, Test Plans and Test Scripts.
• Used Test Director 7.5 /Quality Center for the management of test cases and tracking the defects in each testing cycle.
• Extensively wrote SQL Query to extract data from various database tables for testing purpose.
• Responsible for testing of different modules like CSM, FDT and ADD in Amdocs Ensemble.
• Created BANs in FDT and CSM modules and attached price plans and offers with different SOCs.
• Created test cases with different price plans associated with the BAN.
• Created Test Scenarios for subscriber activations, cancellations and suspensions.
• Created the test cases for the requested CRs and executed set of test cases in cycles.
• Created Test Scenarios for TCRs, Emergency changes (ERFs) and SERFs Involved in identifying the different test cases which can be automated for different release cycles.
• Extensively used Toad for loading test data from different databases.
• Interacted with business analysts for creating test plans for the End to End test.
• Interacted with developers in fixing the issues and prioritizing the bug fix.
• Creating defects in Change Synergy with enough details that will enable the development Team to properly analyze and resolve the defect.
• Data transformation testing in Oracle 9i environment using PL SQL and SQL queries.

Confidential, long island, NY

Environment: JAVA, Mainframes, J2EE, Web Sphere, VB Script, MS SQL Server 2000, DB2, VC++, Oracle, .NET, HTML, DHTML, Unix, XML, Jira.

Responsibilities:

• Analyzed business requirements and system specifications to understand the application.
• Participated in requirements gathering meetings.
• Prepared Test Strategy, Test plan, Test Scenarios and Test Cases as per the requirements.
• Responsible for execution of Test Cases.
• Responsible for capturing the test metrics and develop status reports on test execution coverage for the management.
• Responsible for tracking of defects using Rational Clear Quest.
• Responsible for the defect management by following up with the concerned parties on the resolution and implementing the fixes based on priority and severity.
• Responsible for documentation of the results by updating the test logs.
• As the test lead, responsible for monitoring of all testing related tasks and coordinating the testing team activities.
• Used Clear Case tool for revision controlling by working on snapshot views.
• Responsible for identifying testing risks, dependencies by elaborating the testing assumptions, and developing mitigation procedures, contingencies.
• Prepared test execution and defect analysis reports.
• Perform backend testing using SQL Server.
• Involved in Integration testing of various different modules.
• Attending meetings with QA Team, Development Team and Project Management Team.
• Responsible for documentation of the results by updating the test logs.
• As the test lead, responsible for monitoring of all testing related tasks and coordinating the testing team activities