SUMMARY:

• 12+ years hands on experience in Manual and Automation Software Testing.
• Spent significant amount of time working on Amdocs Enabler Billing System and have deep understanding and experience of the various Order Workflow related business domain knowledge as well BSS and OSS.
• Possess excellent interpersonal, written & oral communication, coordination, and analytical skills (judgment and decision making ) with demonstrated abilities in customer relationship management.
• Expertise in understanding the Software Architecture and Life Cycle of a project in depth.
• Proficiency in Analyzing and Understanding Business Requirements, Functional & Non - functional Requirements, and Technical Specifications
• Ability to Design and implement Test strategy, Test Plans, Test Scenarios against valid requirements and Test Cases that can be used for system and regression testing.
• Expertise in Software Testing Modules - Waterfall and Agile.
• Good understanding of software methodologies (STLC, SDLC)
• Excellent Project Management, Client Interaction and Reporting skills.
• Good experience in end-to-end white box and black box testing.
• Expertise in Defect logging, tracking, and reporting.
• Excellent troubleshooting/problem solving /Debugging skills, SME in root cause analysis, Triaging production issues to closure.
• Good Confidential Multi-tasking and working well under tight deadlines with High Efficiency.
• Performs equally well in independent and team-based environments, committed for 100% delivery of assigned projects.
• Extensive knowledge in Telecom domains (CRM, OMS, Mediation & Billing) and well experienced in Oracle SQL, HP Unix, Sun Solaris Operating system & Shell scripting.
• Initiative to help the team and focus project deadlines and deliverables.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Gained Automation testing Experience using Selenium.

TECHNICAL SKILLS:

Testing: Manual and UI Automation Testing, System Testing (Functional, Regression, Sanity, Stress, Exploratory, Installation, Ad - hoc, System Interface,) GUI based Testing, UAT testing, E2E Testing. Vertex, Agile SCRUM, backend and front end, white box and black box

Tools & Utilities: HP ALM (Version 10.0, 11.1 & 12.2), JIRA, TOAD, Bugzilla, Web Trax, I-Track, Microsoft Office, Splunk, SOAP UI, GIT, AMC, DB-extract, Tiger Tool, ROAD, Selenium(IDE, Selenium Web Driver), Nagios, BMC Remedy, BAC Mercury, Tealeaf, AOTS, FACT, Introscope, Process Checker, NetCool, Weblogic, Apache HTTP, iPlanet, Jboss, Jenkins

Billing Cots Products: Amdocs Enabler Billing, XACCT, PRM, Fusion Works, Sales force CRM, Phoenix

Database: Oracle 11g, 12c

Application: Amdocs Enabler & Ensemble, XACCT Mediation, Weblogic & Jboss Application Servers, Web Servers (Apache HTTP, iPlanet & Tomcat), Tuxedo

Operating System: Windows98/07/2000/XP, Unix, Linux

BSS Modules: CRM, OMS, Mediation, Enabler Transaction Broker, Enabler A&F, Enabler Rating, Enabler PC, Enabler Invoicing, Bill Formatter and Enabler Account receivable.

IT Concepts: Agile, Software Engineering, System Analysis and Design

PROFESSIONAL EXPERIENCE:

Functional Testing

Confidential

Responsibilities:

• Managed a program consisting of a QA team of 25 members inclusive of Onsite and Offshore Team for several Confidential & Confidential Session Based Pricing projects/releases.
• Act as the single point of contact between Development and Testers for iterations, testing and deployment activities.
• Customer Relationship Management for the fulfillment of QA resources per the program and individual project plan requirement during various phases in the Program life cycle.
• As a QA team I am responsible for writing test plan, test cases and execute test cases and also using test cases to execute and track the defects using HP ALM.
• Entering Defects and review with Test team before sending out to Developers/Mapping team and also attend daily defect status calls to track all the existing and new defects.
• Conduct Regression testing after the defects fixed and also test surrounding areas of fixed defect.
• Analyze existing system to create test cases for Business Simplification process Enhancements and for Regression testing.
• Responsible for to test conversion existing Subscriber Services, Bundles, Packages, Rates, Promotions, Discounts, Rewards, Taxes and Statement Presentation after billing cycle run complete and also Day 1 Services, Bundles, Packages, Promotions, Discounts, Rewards.
• Resolves test issues and Maintained Subscriber Information Management, Address Maintenance Validation, Order Management, Product Management (Promotions, Discounts, and Rewards) and Services & Equipment Maintenance, Taxes Maintenance by product category by GEO Codes and Tax Districts.
• Review the Functional and Non-Functional specifications which are to be included in the project/release Notes weekly basis.
• Interface with development, mapping and table maintenance teams. Research leading QA practices, methodology, and technology and determine and utilize automation technology and processes.
• Analyze Defect Reports and work closely with Application Developers, Mapping team and Tables team for resolution.
• Testing Production problems and product modifications (CR’s), price changes, campaigns using Clear Quality Application (Change Management System).

Funcional and User Acceptance Testing

Confidential

Responsibilites:

• Managed a program consisting of a QA team of 45 members inclusive of Onsite and Offshore Team for several Confidential & Confidential Billing projects/releases.
• Act as the single point of contact between Development and Testers for iterations, testing and deployment activities.
• Estimate the automation testing requirements and automation plan with Time Schedules.
• Key player in contributing towards Test strategy for the release and focusing on reducing defect seepage to production.
• Identified the test cases which needs to be automated.
• Keeping track of Hardware and software requirements for the Test Environment.
• Dividing the Testing Work into sub tasks and assigning them to the team based on their respective skill sets.
• Identifying the needed testing effort by calculating the sizing needed for the given release and plan the effort needed for the same.
• Gather and analyze high level requirements and ensuring a smooth execution of the UAT
• Frequent status check with the Team to ensure timely delivery of different milestones.
• Reviewing, Modifying and sending the Status Report consisting of the Bug reports, defect logs, effort estimates and the other deliverables along with the summary of the entire work done on a weekly basis to the Confidential & Confidential PM
• Analyzing, reproducing and reporting the bugs online and keeping a track of them.
• Providing Root cause analysis to Production defects and Issues. Creating the lesson learn and implementing them.
• Work with all the stakeholders (Technical Architects, Solution Designers, interfacing Team owners and Business) to analyse requirements and change requests.
• Ensure timely deliveries and manage compliance to SLAs agreed upon.
• Interface between the customer and delivery teams to ensure expected quality and accuracy of the deliverables.
• Preparing Test Logs and Test Summary Reports during test runs and distributes the status reports to the external stakeholders like the Clients, Customers and Project Teams.
• Handling of testing Issues and Defects which are maintained in HP Quality Centre, WebTrax, I-Track tools.
• Defect reporting, issue resolution, risk and improvements plans and provides updates on technical documentation.
• Based on business requirements, write test case and review them with business for UAT testing.
• Generate bills in UAT environment and deliver to business without any issues.
• Confidential & Confidential follows Express One, P8, Prism for their Configuration Management and Quality Management process. My strong knowledge helped in gaining understanding the new Confidential & Confidential processes related to ITUP, ReqPro.

Environment: Java, XML, JDBC, Oracle 9i, Unix, Shell script, Web sphere, Web logic, HP Quality Center 11.0, Q Messenger, TOAD, ReqPro, PRISM, Product Catalog, Webtrax, iTrac, AMC, Telegence Online, Sun Solaris, HP Unix, ICDT, Method Invoker, Amdocs Enabler 6.0 & 7.5.

System Integaration and Regression Testing

Confidential

Responsibilites:

• Managed a program consisting of a QA team of 30 members inclusive of Onsite and Offshore Team for several Confidential & Confidential Billing projects/releases
• Identify the scope of the testing required for a particular release based on the requirements document.
• Developing Use Cases to highlight different requirements from the HLD (High Level Design) and DDS (Detailed Design Specification)
• Worked collaboratively with Architects, Business ‎Analysts, Development Team, QA Analysts to plan, ‎develop, execute and review test plans and test approaches to validate ‎a delivered technical solution meeting the business, functional and ‎technical requirements.
• Act as the single point of contact between Development and Testers for iterations, Testing and deployment activities
• Figure out what skills are needed and balance the test resources accordingly with those needs based on their own interests as well. Also identify if there are skill gaps and plan training and education sessions for the identified test resources.
• Identify the tools for test reporting, test management, test automation, etc. and educate the team as required to be able to use those tools.
• During the testing cycle monitor the test progress by constantly assessing the work assignment to each of the resources and re-balance or re-allocate them as required
• Execution of Customer & Account Management, Product Definition (Clarify & OMS), Event Data Collection, Event Data Error Checking, Record Enrichment (Mediation-Xacct), Pricing Definition, Event Rating, Billing, Invoicing & Discounting (Billing - Enabler & Telegence )
• Keep up-to-date on best practices and share with leads, test planners, and peers.
• Managing testing faults through Mercury Quality Center, Test director & Lotus Notes problem tracking tool.
• Prepare any risk mitigation plans in case there are any delays are foreseen
• Arrange the Hardware and software requirement for the Test Setup
• Hold meetings within the test team to make sure everyone is aware of what the fellow team members are doing
• Review testing scope and assist in ensuring that all resources understand the scope for each release
• Escalate the issues in the application to the Client
• Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization