SUMMARY:

• More than 14 years of experience in Software QA management with domain expertise in Insurance, Payment Processing, Energy/Utility and CRM solutions. Experience in Functional, Integration, System, Performance, Regression, UAT testing. Expert in mobile and tablet applications testing. Experience in defining QA process / framework, implementation and monitoring results. Preparing RFP, Estimations and managing QA delivery E2E. Expertise in managing test teams, test planning, tracking and reporting.
• Experienced in defining and creating QA process and methodology, creating customized QA templates, reports for projects as needed
• Strong knowledge in software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle (DLC)
• Experienced using defect management tools JIRA, Bugzilla and ALM.
• Strong Manual - Automation testing experience and in Waterfall and Agile/Scrum Methodology
• Excellent knowledge in Object Oriented Programming concepts specifically in Java. Ability to think and write complex programs
• Have experience in working various platforms, programming language and automation tools that include Quick test professional, Selenium RC, Selenium web driver, APPIUM, SOAP UI PRO, HP services, CA LISA
• Experience in Testing mobile and android applications using SeeTest tool
• Experience in testing mobile and android applications for WCAG Conformance and accessibility
• Good experience in designing Selenium test automation framework for RWD -web Applications. Significantly used Test NG for structuring, reporting and Apache POI for data input
• Expertise in performing Automation feasibility analysis and leading Proof of concepts for new technology initiatives
• Involved in large technology transformation initiatives like Continuous Integration, Virtualized & Automated test environment
• Experienced in Requirements, design specifications, User stories, Uses cases review and developing Test plans and Test cases
• Experienced in Test data planning and management, handling mocked up data, working with production data, analyzing production logs etc. Experienced in handling large data / transactions
• Worked on release management tools such as SVN, Confidential VSS and CVS
• Excellent in Defect reporting, trouble shooting, tracking, defect verification & analysis
• Documenting project related information like test execution procedures, backup plans, training documents, maintaining test logs, release notes etc.
• Mainframes testing experience using CICS, COBOL environment
• Experienced in writing queries for Oracle, Unix, MS SQL Server for database testing using Toad
• Experienced working on Linux based applications
• Specialized in banking (Electronic Fund Transfer) domain testing.
• Experienced in testing card transaction routing switches, POS Systems and Funds Settlement products handling huge data
• Experience in Hogan and Action 2000 System
• Ability to quickly master new concepts, applications, face challenges and test to break attitude
• Experienced in working with onsite and offshore teams, having an Excellent Analytical, Presentation, and Client facing skills, ability to work with a Team & Independent to achieve common goals, must be able to work off-hours.

TECHNICAL SKILLS:

• Technology: Auto, Life Insurance, Claims, Billing and Management Information Systems
• Banking, Electronic Fund Transfer, Card Transaction Management System
• S/W development life cycle methodologies including Agile. Software Test Life Cycle
• Requirement and Design Review, Cross Functional Team Coordination
• Identify and implement QA Process and adhere to Industry Standards
• Implementing projects, end to end testing and user acceptance testing.
• XML, SoapUI, Restful Web Services, LoadUI, FitNesse, Acord Standards.
• VTS, MasterCard Simulator, ISO 8583, Finsim, Windows Simulator, Data Distributor
• Java, J Meter, VB Macro
• Rally, Scrum works
• Operating systems UNIX, Windows (3.x, 95, NT, 2000, XP, Windows7).
• Testing Tools QTP, Selenium, Quality Center, JIRA, BugZilla, Rational Test Manager, SeeTest Mobile Manual, Appium
• Confidential Virtual PC, MS Office 14, RPMSG Messaging, Automatic Speech Recognition (ASR), Windows Media Player, VMP Control, MS Office Communicator, Windows Rights Management

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

QA Lead

Responsibilities:

• Reviewing Functional Specification document
• Creating UAT Test Plan, Test Scenarios and Test Cases for the project
• Involved in data migration planning and UAT support for migrating existing leave types and their related information to the new system.
• Preparing UAT estimations and identifying risks and come up with mitigation plan and execute them
• Reviewing the Test Scenarios and Test Cases created by team members for various modules with BA’s and Business Users
• Participating in the FSD review meeting and involving in brain storming sessions with BA’s to arrive at a solutions for complex requirements
• Planning and preparing test data for UAT
• Driving the offshore team for deliverables and milestones. Tracking the offshore daily progress and ensure the deliverables are on track
• Preparing and sharing daily, weekly and dashboard reports with customer showcasing the test execution progress, defect statistics, trend etc.
• Representing the QA team in the core team meeting and proving updates to the core team
• Maintaining and executing test cases in Radar tool and creating defects in radar
• Conducting defect triage meeting and assigning defects to development and other teams for trouble shooting and fixing
• The responsive web application for leave management is tested in multiple browsers and operating systems in both Desktop and mobile and tablet devices
• The responsive web application for leave management is tested in multiple browsers and operating systems in both Desktop, mobile and tablet devices
• Used SeeTest Manual Tool to simulate different configurations of iPhone, iPad, Android phones and tablets for testing
• Tested leave management system for mobile and tablet accessibility as per WCAG 2.0 Level AA standard conformance
• Tested cross browser compatibility using browserstack for various browsers and devices
• Tested mobile and tablet applications for content with Assistive Technology (AT)
• Tested Android OS 5.1.x version and iOS 9.2.x OS for mobiles and tablets
• Tested mobile and tablet applications for landscape and portrait compatibility
• Tested leave management system in both native application and responsive web in mobile browsers
• Tested tablets for Bluetooth wireless keyboard compatibility
• Tested android version of native leave management mobile application with Google Talkback and Keyboard
• Tested Google text to speech (Google TTS) support functionality for android mobiles and tablets responsive web leave management system
• Tested Android Lollipop 5.1.X using Samsung tablet and Jelly Bean 4.2.X using Nexus 10 tablet and iOS 9.2.X using iPad Air 2 for uniform accessibility
• Tested iPad, iPhone, Android mobile and tablet devices for inbuilt document scanner functionality
• Implemented iOS native automation testing using Appium tool

Confidential, Hartford, CT

QA Lead

Responsibilities:

• Coordinating, assigning tasks and ownership of delivery from offshore for each iterations
• Coordinating the core teams test execution and other component integration testing
• Coordinating with various teams for effective testing. Involved in interacting with the business testing team, the business analyst, architects and co-ordinate as a QA lead during challenging situations
• Representing QA in daily stand-up, iteration planning and retrospective meeting
• Performed component testing in onsite including using SOAPUI Pro tool to test the various web services including IA, External Services, Product Rules, Transaction Management System and Report Ordering.
• SOAP UI pro was used with objective to perform data driven testing.
• Worked on Testing Web Application which uses Restful Web services, XML, DOM, JSON and AJAX features
• Involved in SOAP and Restful web services using SOAP UI, axis client.
• First in organization to adapt Continuous integration. Established CI by using maven, J unit, Jenkins along with automated UI and service regression suite.
• Designed and Created Test case driven automation framework for the application using Selenium. Framework was created with the objective to automate simple and extremely test data dependent test cases
• Frame work was purely built using Selenium with Java Object Oriented Programming concept, Integrated with the Test NG capabilities
• Developed Dynamic logon capabilities through which the framework intelligent enough to login and logout for based on user credentials.
• Used SOAPUI tests to compare the results from the UI and trouble shoot and identify the source of the defect.
• Involved in creating mock-up request XML file for SOAPUI testing for positive and negative conditions and verifying the response
• Used SOAPUI for various configuration and validation testing to ensure defects are captured in the earlier stage of testing lifecycle
• Created regression suites in SOAPUI and executed on daily basis and monitoring for code break
• Used FitNesse tool to test the TMS engine by creating the Fit Tests and running tests in the earlier stage of development when UI is not available
• Involved in backend testing of the WIP database by using select queries
• Developing and running dashboard reports on day to day basis based on management’s custom needs
• Managing rally defects module and syncing defects from quality center to rally
• Leveraged and used tools like FitNesse and SoapUI (web services) for various component testing for early testing
• Configuring, managing, monitoring and generating reports from Quality Center

Confidential, Memphis, TN

QA Lead

Responsibilities:

• As a stakeholder of GECCO core team, involved in requirements, system and architecture review.
• Prepared detailed test plan and test scenarios
• Used JIRA for defect management
• Created, managed and coordinating extended test team: which involves forming the SQA team for functional and integration testing and regional support team for APAC, EMEA, CA and U.S to support QA deliverables reviews and region specific testing
• Planning the country rollout plan with decoupling test strategy
• Participated with third party vendors kickoff meeting to determine and plan the vendor capability in GECCO testing

Confidential, Clearwater, FL

Sr. QA Analyst

Responsibilities:

• Despite of changing requirements, continuously reviewed the FAR Room and Unified Messaging Add-in design documents and updated the test scripts to cover the changes
• Created Test Plan, setting up the goal to test the FAR Room and UM functionality thoroughly analyzing the external factors impacting the testing, and prepared Test Effort estimation
• Created Scenario based Functional Test Scripts for FAR Room and UM Messaging
• Executed multiple tasks at a time, running more than one Test script, Retesting fixes and updating defects in MS Product Studio
• Participated in change request meetings, status meetings, closely worked with multiple workgroups and played the role of excellent team player
• Created multiple test boxes using Confidential Virtual PC, simulating multiple OS environments like VISTA/XP/Server 2003 etc
• Prepared customized test reports creating own templates to demonstrate the test coverage, bug pattern, issues summary etc.

Confidential, Springfield, VA

QA Analyst

Responsibilities:

• Learned the project in a very short span of time wherein the project consists of multiple components that drives the business
• Handled the day to day testing activities, created templates for test case and Defect Control
• Reviewed the generic documents from vendor like Test Suites, User Manuals and specification documents to understand the product, having brain storming sessions with the product manager to arrive at a conclusion discussing the impact of the product to the project
• Created Process flow diagrams to ensure test coverage
• Provided test case preparation and execution effort estimations to management for new requirements and change requests
• Created Test Plan, functional, Integration and Regression test cases and reviewed them with Product Expert and Field Engineer and executing them and managed issues using Defect Control Form. Retested fixed issues.
• Created test data from the vendor file (mocking the data) and loading the same in test database for test case execution
• Installed QTP 8.2. Created regression scripts using QTP. Designed and executed the Regression Test Suite
• Created performance test plan and performance test scripts using load runner
• Prepared Traceability Matrix and continuously updated it
• Verified various reports like CIS Batch, Meter Measurement and Management Reports

Confidential, Woodbury, MN

QA Analyst

Responsibilities:

• Learnt IST switch and trained other QA’s in various locations
• Managed Test Team in various locations, assigning day to day tasks to testers, reviewing test results, training the testers, conducting daily status meetings, preparing test reports, test metrics for management team
• Attended actively reviews for System requirements, business rules, and Detail designs for the application and provide feedback and approve the requirements for settlement module.
• Agile Methodology. Scrum and Sprint planning, creating project backlog, participating in daily standing meeting, participating in the post mortem of the sprint.
• Test Plan Creation and reviewing the same with internal & external parties.
• Created traceability matrices by associating the requirements with testing.
• Functional Test case preparation and execution.
• Created regression suites using QTP for transaction search, transaction Detail and EMS modules.
• Regression test results reporting using the reports generated from Quality Centre
• Tested data mapping from IST switch oracle database to Data Navigator mainframes Database.
• Used Team Track for process management and remote application handling using team track
• Stress and Volume Testing for Data Distributor. Data Distributor sends 120 TPS (transactions per second) from IST Switch to Data Navigator. These transactions are loaded in Data Navigator in real time. Tested the data distributor for Stress and volume handling
• Created test scripts for Data Navigator Web application
• Created transaction scripts and generating authorization/financial/
• Void/reversal transactions using finsim and windows simulators, validating switch logging.
• Configured Data distributor in test environment and connecting IST Switch with Data Navigator and Settlement modules and Sending transactions online to Data Navigator and Settlement using Data Distributor
• The Windows Data distributor consumer configuration in XML files for fraud manager application.
• ACH Testing for Debit Cards
• Validated transactions in Data Navigator and exception processing
• Report Defects timely, trouble shooting and make sure the defects are fixed and tested with in the test timeline and report the risks to the upper management using Quality Centre

Confidential

QA Analyst

Responsibilities:

• Handled the complete Test Life Cycle for the application from functional testing to user acceptance testing in the client place in Adelaide, Australia
• Analyzed the customer environment and provided suggestions to reduce the issues in the UAT.
• Detailed analysis of user requirements, Functional specifications and Design Specifications.
• Designed the test plan to define scope of testing, software test approach, test environment, test reporting, defect tracking, defect resolution, software deliverables and highlight release schedules.
• Validated the Credit Card transaction on Action 2000 and Debit Card processing on Hogan System CAMS II
• Loaded the extracted mocked-up transactions from production system into Action 2000 and Hogan system and processing the transactions to validate the exceptions for dispute settlement in EMS.
• Conducted Functionality, and Regression testing during the various phases of the application
• Designed and executed the Regression Test Suite using Win runner.
• Worked with clients to define processes and develop requirements and to translate the business needs and document them.
• Defect Management using Bugzilla. Reviewing and assigning the newly raised defects to developers, assigning the resolved defects to testers for retesting. Closing the defects that are fixed and working fine. Creating defect reports for management using Bugzilla.