SUMMARY:

• Overall 11 years of experience in the field of Information Technology.
• Over 7 years of industry experience in the area of Software Testing (Manual and Automation) with a solid understanding of test planning, test design, test execution and defect reporting and tracking and UAT testing.
• Over 4 years of experience in the field of Technical Support/ System Administration.
• Knowledge in entire Software Development Life Cycle (SDLC), which includes business requirements analysis, design, development, testing and deployment.
• Solid experience managing QA testing and coordinating test cycles.
• Performed manual testing using HP - Mercury tool like QC/ALM.
• End-to-end experience in designing and deploying data visualizations using Tableau.
• Ability to design and deploy rich Graphic visualizations with Drill Down and Drop down menu option and Parameterized using Tableau.
• Extensive knowledge in various reporting objects like Hierarchies, Filters, calculated fields, Sets, Groups and Parameters etc., in Tableau.
• Extensive knowledge of creating rich dashboards using Tableau Dashboard and applying actionable insights.
• Exceptional understanding of Unit testing, White and Black box testing, Functional testing, Regression testing, Load testing, and Stress testing.
• Experience working in different environments and multiple platforms such as web and client-server applications.
• Thoroughly involved in creating test plans, test cases, test scripts, and documentations related to software projects.
• Experienced in analysing the requirements, preparation and execution of various Test cases based on Business requirements and Technical Specifications on various systems and reporting and tracking of bugs.
• Exceptional skills in both manual and automated testing, including functional, acceptance, integration, and regression testing.
• Experience in preparing test plans, designed and developed test cases for manual testing.
• Performed maintenance and additions of new projects, fields, workflows to HP Quality Centre data elements.
• Modify existing HP QC/ALM Workflows (defects, reporting, and all others) and create new one as needed.
• Excellent knowledge and working experience in Test plan preparation, Test strategy preparation, Test scenario preparation, Test case creation, Test Execution and Test Result Analysis, Test Reviews, Defect Management (Quality Center), Test summary Report, and Dashboard.
• Knowledge of Web Application Testing using Selenium Webdriver with TestNG framework.
• Extensive experience in working with Microsoft office products including Word, Excel, Power Point.
• Solid knowledge of Excel VLOOKUP & Pivot Tables.
• Ability to work on multiple projects with highly aggressive deadlines.
• Excellent presentation and technical writing skills and Team player.
• Quick learner, self-initiative and Excellent aptitude, reasoning and analytical skills.
• Excellent organization, documentation, and communication skills.
• Excellent troubleshooting and problem solving skills.

TECHNICAL SKILLS:

Testing Tools: HP Quality Center/ALM for manual testing, Selenium IDE, Selenium RC, Selenium Grid, Junit / TestNG, Web Driver for Automation testing

Defect Tracking Tools: HP Quality Center/ALM, JIRA

RDBMS: SQL Server 2000, Oracle 8.0

Operating Systems: Windows Family, UNIX, MS DOS

Project Management Tools: MS Project

WORK EXPERIENCE:

Confidential, NJ

QA Analyst

Role & Responsibilities:

• Hands-on in Vendor transition for Manual and Automation Testing Project.
• Created Test plan & Script, Defect Management Templates; Created Initial test plan and developed test cases and test scripts manually.
• Used Quality Center to store all testing results, metrics, created Test Cases, and Reporting.
• Interact with Developers and Business Analysts to perform various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).
• Reviewed Business requirements, IT Design documents and prepared Test Plans which involved various Test Cases for all assigned module/projects; Review Test Requirements, Creating Test Plans and Test Strategy documents.
• Implement and define testing methodology, develop test project plan and schedule, standards to improve results with approval from stakeholders.
• Develop custom test tools/test harness based on the testing requirements, both Manual and Automation.
• Resourcing, Planning and forecasting.
• Support any queries, issues and Ad-hoc requests to support all the various ongoing testing.
• Project Monitoring and tracking.
• Communication with Technical Team on the requirements.
• Analysing test cases. Preparing Test data for application testing as per system specification. Mapping process functionalities to test cases and test scenarios.
• Providing functional suggestions where possible in improving test cases and automation of test cases.
• Managing customer communication and coordinating with onsite team.
• Documenting the knowledge gained from the study.
• Creating Functional test cases. Analysing Functional Specifications and Business Requirements.
• Working with the System Designer to ensure that the design meets the specified requirements and is fit for implementation by the development team.
• Providing Technical and Non-technical guidance to team members.
• Making sure that the idea or initiative that is about to be registered as a project has well-formed business requirements and is ready for bringing on board IT specialists.
• Coordinate with the project work streams and application teams in the creation, maintenance and execution of test cases and end to end business scenarios.
• Involved in regular reviews and meetings with the Test Leads, Project Managers, Sr. Test Director in planning and review of the work progress.
• Escalate testing defects, problems, and issues to Project Manager and Delivery Manager for timely resolution.
• Provide application production support for all application related issues by researching and testing necessary fixes to resolve the issues.
• Re-test production related modification requests (defects) on both test and production systems, identify defects and any deviation from user specifications in applications.
• Conducting knowledge transfer session for members being added newly to the team in due course of the project.

Environment: HP QC/ALM, Eclipse, TestNG, Selenium web driver.

QA ANALYST

Role & Responsibilities:

• Continuously identifying additional areas of benefit that will drive a stronger business case.
• Organized Test Plan during initial phase of project, prepared test scripts, created Release note in Application Lifecycle Management (ALM), setup/link Test Lab with release cycle, executed test cases and recorded results in ALM.
• First point of contact for all project ideas and initiatives which need involvement of Guardian’s IT division.
• Quick decision making on dealing with vague or incomplete project initiatives or requirements.
• Ensuring correct stakeholders are engaged and they understand their accountability.
• Bringing in continuous process improvement so as to bench mark the right amount of detail for documented business objectives/requirements, so that IT can take the project forward in the most optimum manner.
• Interact with Developers and Business Analysts to perform various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).
• Understanding the end to end suite of wellness products that comprise the Occupational Life market and how it supplements Guardian’s life insurance market.
• Working closely with the SME’s and business users to better understand the business impact and scope of upcoming requirements.
• To represent the development team and voice where applicable the feasibility and cost benefits of system changes.
• Act as the sole point of contact for the development team and manage expectations when dealing with the various different teams across Guardian.
• Ensure that the deliveries are on time and are available for System, Security Penetration, Performance and UAT testing.
• Carrying out the manual / automated testing and report actual results, and bugs if any.
• Participated in creation of Automation framework document for STP project.
• Provide sign off for automation scripts.
• Understanding STP released functionally. Designing new test cases.
• Adding or modifying test scenarios for identified user initiated processes.
• Carrying out testing. Executing the Test cases as per test plan, and providing support during the testing.
• Creating test cases and conditions application testing.
• Preparing Testing Status report and System test cases conditions.
• Conducting training sessions for the Domain knowledge sharing.
• Identifying the functional bugs and raising the software Change Request.
• Actively Participated in UAT testing coordinated with Business users. Provide support UAT testing.

Tools: & Environment: HP Quality Center/ALM, Eclipse, TestNG, selenium web driver, Rally, Oracle SQL developer, JQuery

QA Analyst

Role & Responsibilities:

• Hands-on in Vendor transition for Manual and Automation Testing Project.
• Responsible for Functional, Regression and User Acceptance testing - coordinated UAT testing efforts for project certification
• Implement and define testing methodology, develop test project plan and schedule, standards to improve results with approval from stakeholders.
• Review software test strategies and requirements for completeness and testability.
• Develop custom test tools/test harness based on the testing requirements, both Manual and Automation.
• Run backend tests on Complex SQL Queries.
• Execute all aspects of verification, including component, functional, regression, performance, system testing, data migration and end to end testing.
• Design testing strategies and develop comprehensive test plans to ensure software comply with the high-level design and requirements documents.
• Contribute to continuous process improvements to increase the efficiency of QA.
• Analyse the scope and identification of risks along with mitigation plan.
• Reviewing the business requirements and raising ambiguities.
• Prepare test strategy and created the exact time frame for Test Design and Execution.
• Review of long estimations for the various releases.
• Manage the Testing project, Creating and Reviewing Overall test status reports.
• Creation and review Test Scenarios, test cases and test execution.
• Risk analysis related mitigation, issue management and escalation, when necessary.
• Root Cause Analysis of UAT defects.
• Creation of Test Summary Report after release completion.
• Co-ordinate with Business, Application Developers and manage offshore resources.
• Provide guidance to the Test team on technology and help resolving issues both functional and technical.
• Create artifacts for each phase of testing in accordance with the company’s and client’s quality standards.
• Responsible for gathering report on test process metrics and identify opportunities for improvements in testing and quality Involved in Metrics Collection.
• Provide support for defect management cycle and issue log.
• Actively participated in all the conference calls which aimed at knowledge transition and strived to gather as much information possible related to the application for better understanding.
• Resource planning and participating in recruitment process.
• Creation of Daily Status, Weekly Status report.
• Provide formal signoff for QA/System Integration Testing (SIT).
• Co-ordinate with 21 partner’s system from downstream and upstream.
• Actively participated in UAT testing and coordinated with Business Users.

Tools: & Environment: Tableau Desktop, Quality Center, QTP Eclipse, Selenium, Java, SQL, Windows, MS Project.

Management Consultant

Role & Responsibilities:

• Managed the placement of Globe 1 consultants within the company as well as at other organizations.
• Managed Globe 1 website as an admin.

Helpdesk Coordinator

Role & Responsibilities:

• Providing complete Facility management for Whirlpool of India Limited, Delhi including Desktop support, Hardware support and System Administration
• Administration, user management & troubleshooting for Lotus Domino R6.5 including messaging/mailing, replication etc.
• Server Support for Windows 2003 including Active Directory Services, FTP server & application server.
• Implementation of DHCP & DNS server.
• Data Backup using DLT Tape drives.
• Virus scanning and protection on a network environment using Symantec Antivirus Corporate Edition.
• Performing all other IT related activities like Vendor management, Call management, Report Generation, IT Inventory Management, IT audits, etc. as per customer IT policies.

IT Helpdesk Executive

Role & Responsibilities:

• Providing complete Facility management for Flextronics Software Systems, Gurgaon including Desktop support, Hardware support and System Administration.
• Handling first level DominoR6.5 calls, like registering/modification, re-certification of users.
• Installing, Configuring & Troubleshooting Lotus Notes R6 client.
• Providing support to remote sites with the help of Remote console tool Dame ware.
• Virus scanning and protection on a network environment using Trend Micro/ Symantec Antivirus.

IT Helpdesk Executive

Role & Responsibilities:

• Complete Facility management such as Desktop support, Printer Support, System Administration, Network Management, Hardware support, for Xerox Modi corp Ltd, Gurgaon.
• Handling Microsoft Exchange Server as Mail Client.
• Providing support to remote sites with the help of Remote console tools i.e. TightVnc, WinVnc and Dame ware.
• Data Center management.
• Involved in setting up Disaster Recovery Site.
• Virus scanning and protection on a network environment using Symantec Antivirus.
• Call Management, Report Generation using E-Helpline Software.
• Third Party Management of various national and local vendors.
• Inventory management of Computer Hardware and Software.