SUMMARY:

• 8 years of progressive working experience in Software QA and Testing with diverse projects, clients and industry.
• Experience in both Manual and Automated testing.
• Proficiency in HP/Mercury tools (Quick Test Pro, Quality Center)
• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business requirements.
• Expert in retrieving database information writing SQL Queries and transforming data to information as needed.
• Analyzed test results to ensure existing functionality and recommend corrective action where necessary.
• Implemented Sanity Testing, Smoke Testing, Black Box Testing, GUI Testing, Functionality Testing, Performance Testing, Positive and Negative Testing, End to End testing, Security Testing, Integration Testing, System Testing, User Acceptance Testing (UAT) and Regression Testing of Web Based Applications and Client - Server Applications and assisted in Load Testing.
• Good skills for problem solving and Bug Tracking using Quality Center and Version One
• Thorough knowledge of the SDLC (Agile, Traditional)models and methodologies
• Expertise in translating user requirements into technical specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
• Maintained the Requirements Traceability Matrix (RTM), Test Matrix and also performed Gap Analysis.
• Analyzed Enhancement requests and Modification requests.
• Professional expertise in MS Office and MS Project.
• Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.
• Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills.

TECHNICAL SKILLS:

Operating Systems: Windows 98/2000/XP/7, UNIX, Mainframe

Testing Tools: Win Runner, Rational, QTP, Quality Centre, MTM and TFS

Reporting Tools: Quality Center, Test Director, Zira, Version One

Language: C++, VBscript, Javascript

Databases: Oracle, MS SQL Server, MS Access, DB2

Web Technologies: HTTP, HTML, XML

MS Office Tools: MS Office, MS Visio, MS project

Networking Protocols: TCP/IP, SSL VOIP, SIP, SOAP, XML

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, Florida

POS Tester

Responsibilities:

• Analyzed Business Requirements and developed POS test scenarios and test cases using HP ALM and Participated in all phases of STLC.
• Performed functional, regression, smoke, risk based testing, E-Fix and UAT testing.
• Used ALM for executing test cases and for defect tracking.
• Working with Subject Matter Experts, Business Analysts and Project Management to review the requirement documents (Requirement Analysis), coordinate test and implementation activities. Provide estimates of QA time (Test Effort Estimation).
• Creation of test cases based on functional specification documents. And uploading the same in ALM. Participating in walk through and review meetings to finalize the documents and testing scope coverage.
• Maintained Traceability Matrix to track the requirements to the test cases to ensure complete test coverage in the ALM.
• Executing end to end test cases on IBM POS registers(Front Counter, Customer Service and Self-checkout) having Toshiba SUREPOS Ace POS application.
• Responsible for executing transactions using EMV Cards, Credit cards, debit cards Gift Cards and various kind of coupons.
• Responsible for configuring the products, offers, promotions and verifying the various reports using store controller (Toshiba SUREPOS ACE 4690 Report Engine).
• Responsible for Testing T-logs (Transaction Logs) generated for various transactions.
• Responsible for Executing test cases, Defect reporting, tracking and retesting of defects using ALM.
• Preparing Status Report for the project.
• Used SQL queries for validating the data from database

Environment: Toshiba SUREPOS ACE 4690, UNIX, Java, ALM,QTP/UFT, SQL, MSOffice.

QA Analyst

Responsibilities:

• Created test plan from the requirements documents known as stories
• Wrote test cases for the stories in each sprint and performed smoke, functional, and regression testing.
• Used Airs POS (Point Of Sale), Store Operation, Enterprise Management and XML POS to perform testing.
• Performed Hardware and connection testing for the DLIs set up in the lab (scan of retail, rental and PRP items, printer, server connection response, Till response)
• Performed integration testing between different modules (POS, Store ops and Enterprise management- ERP System)
• Performed Database validation by writing simple and complex SQL queries.
• Used SoapUI to validate customer credit worthiness for their customer loyalty program. (Blue ticket and kids pass) for their monthly subscription or annual pass.
• Performed data driven testing using SoapUI for the validation of rental customers on available rental items on specific zip codes. (Network Qualification)
• Performed interface testing (Chase Payment Tech, ETS-ICV, First data) and testing for reports (End of day, week, month, Merchandising)
• Perform the validation of coupon and gift cards and redemption on coupon and gift cards.
• Performed account setup and validation through EFT payments for the customer pending amount.
• Performed interface testing by validating the PO (Purchase order) and the users created in Oracle and receiving them in the AIRS system.
• Did extensive regression testing on various important features like, rent codes associated with the rental item, ADR charges, auto sale, gift cards and coupons, transfer inventory, online return, receiving inventory, rental, retail and PRP items
• Performed Data Migration testing (From Wardsworth store to AIRS system) and validate the customer information, rental, retail history, inventory updates, and customer balance.
• Involved in different projects under Legacy system like (BB rent one get one - R1G1, BB Data Center Relocation, Entertainment weekly In-store 8 week trial offer, Triple feature Bundle) and delivered the code free of bugs.
• Performed validation of EOD process through the logs and the different batch jobs (Autosale process, ADR charges)
• Performed end to end testing after each build (like communication with database, network, hardware and other application.
• Logged defects and assigned it to developer and on defect fixes on the new build retested the defect and closed if the system worked as designed.

Environment: ALM, Windows, SoapUI, Putty, JIRA,Version One, MS Office, Oracle/SQL developer, SBM

QA Analyst

Responsibilities:

• Reviewed and analyzed Business Requirements and Design Documents to identify scope changes, non-testable issues, conformance, and ambiguity and validated that technical documents confirm to the vision scope document
• Developed and reviewed effort estimates for (LOE- Level of Effort) writing, executing, and reporting test results based on technical documents and Business requirement Document.
• Involved in requirement analysis and Gap analysis of Business System Design and Use cases.
• Proposed & implemented methods and standards for developing the test scripts, test cases, and test scenarios for manual testing
• Developed the test plans for GUI, Functionality Testing, System Testing and User Acceptance Testing.
• Carried out cross browsing testing for web application.
• Developed and Documented Test scenarios and Test cases in Quality Center 10.00 in accordance with the Business Requirements Documents and the Functional Requirements Specification documents.
• Attended different TCD, Test cases review meetings.
• Tested New Features and their impact on existing functionality before each release.
• Tested online payment made through credit cards is successful and updated in the database.
• Attended scrum meeting daily with developers, business analyst, project manager and data analyst.
• Executed test cases and assigned test cases to team in quality center during testing phase and logged defects and monitored it in quality center.
• Performed different phases of testing smoke testing, functionality testing, Adhoc testing, and regression testing.
• Executed different SQL queries for database validation.
• Worked with Mainframe CSG for customer validation in back-end according to the data entered on the front-end.
• Worked actively for Smoke testing for build verification.
• Worked with staging environment before releases.
• Opened different pre-production and production tickets for any issues during those phases.
• Involved in ITSD Bridge for test implementation for any production issues during release.
• Involved actively with testing and validating for any issues during production.
• Conducted Data Validation checks by comparing the UAT backend Database and the Production Database (this was done when the UAT database was updated and almost in synchronization with the Production database).
• Coordinating with offshore regarding their requirement based, defect based, or any other issues and assigning tasks for them
• Carried out Mobile testing for IOS and Android for Dish sales application for IOS 6.0 OS and Honeycomb, Icecream Sandwich for Andriod OS

Environment: Quality Center 10.0, HP Test Manager, SOAP UI, Oracle SQL Developer, Windows XP, SBM, MS Excel, Java

Software Quality Analyst

Responsibilities:

• Testing the E-commerce site charter.com on different environments (Test, UAT, and PROD) and on Mobile devices and tablets for validation of offers.
• Performed Provisioning of accounts created in CSG with their respective MAC ID using Sigma Systems.
• Writing test case and executing and logging defects using HP ALM.
• Taking part in requirement review meetings and defect assessment meetings.
• Performed smoke, regression, functionality testing after each build.
• Wrote E2E Test cases for validating the E2E Flow from creation of accounts till billing.
• Wrote simple and complex SQL queries to validate the data at the backend.
• Used CSG to create and modify accounts of existing customers and validate the charter spectrum for Triple Play Select, Triple Play Silver and Triple Play Gold for Back to School Offers.
• Performed validation of different spectrum on multiple browsers like I.E, Chrome, Firefox
• Developed the test plans for GUI, Functionality Testing, System Testing and User Acceptance Testing.
• Worked actively for Smoke testing for build verification.
• Worked with Mainframe CSG for customer validation in back-end according to the data entered on the front-end.
• Kept track of overall defect status.
• Worked on Smoke Test after every release.
• Worked extensively on share point to coordinate projects, review documents or proposal.
• Tested multiple applications in front end and back end.
• Installed new build on staging (testing) environment.
• Coordinated with Offshore team on daily basis regarding testing plan, implementation, issues, defect management.

Environment: Windows, QC, SoapUI, Putty, Sigma, CSG, MS Office, Oracle11g/SQL developer, Splunk, Iphone and Android (s4)

QA Analyst

Responsibilities:

• Collected and analyzed the BRDs, SRDs, Use Cases and to cover all the test scenarios efficiently
• Worked with the business team for business review and got sign off for the written Test Scenarios and Test Cases
• Performed Smoke Testing, Shakeout Testing, Adhoc Testing, Build Verification Testing, Regression Testing, Back End testing.
• Conducted GUI testing to test the appearance and properties manually.
• Continuously streamlined and improved the testing life cycle to ensure that test planning, execution, and reporting are effective, agile, and coordinated
• Reported the daily status of the written test cases and executed scripts
• Actively involved in setting up test environment and creating test data.
• Documented changes and implemented procedures for these changes as discussed in Change Request meetings.
• Downloaded the new build into the mobile devices using adb commands through Windows command prompt.
• Extensively used Quality Center10.0 as a test management and defect tracking
• Performed regression testing of the Basic Video functionality - Streaming, landscape and portrait viewing format
• Tested the Guide functionality - Microguide navigation, watch now and now playing functionality, change made to the channel map.
• Performed testing around Closed Captioning (CC) and the customers eligibility to set the Closed Captioning feature on and off from the ipad settings menu.
• Error matrix - complete review of all configured error codes
• Performed Streaming Video testing on wifi (roaming) or 3g against the home network and tested the different error message.
• Tested the different programming alternatives for HD and SD customers supported by the business and their eligibility for upgrade, downgrade and sidegrade.

Environment: Quality Center 10.0, Oracle, SQL, Serena Business Manager, Java, Android, IOS,

E-Commerce QA

Responsibilities:

• Prepare detail test plans and test scripts for different scenarios by analyzing functional documents, wireframes, visual design documents, content metrics and use cases to cover the user acceptance criteria.
• Performed User Acceptance Testing along with some functional scenarios to give the final sign off on the behalf of business/stakeholders.
• Responsible for writing and execution of positive, negative and functional test cases to cover overall quality assurance using HP Quality Center (QC) for each release.
• Responsible for Black Box, functional testing, User Acceptance Testing (UAT), smoke testing, exploring testing and Regression testing on various releases of ecommerce website.
• Planning and execution of backend testing. Designed simple to complex SQL queries for Aqua data Studio to retrieve data for database testing
• Tracking test case results, analysis problems, log defects, defect tracking in QC.
• Regular Interaction with core developers to assure that all the defects was addressed in time.
• Performed initial manual testing of the application as part of smoke testing
• Performed API testing to validate the error message coming from backend.
• Executed test scripts and tracking test case results, analysis problems, log defects, defect tracking in QC.
• Mapped test plan back to functional requirements for ensuring all the requirements are been included in the test cases.
• Working with business stakeholders and assists in Quality Assurance by participating in system testing, integration testing, and regression and smoke testing.
• Coordinate technical activities; provide guidance and direction to team of engineers to ensure project completion.
• Used WINSCP to validate the logs so that application is meeting PCI compliances.
• Performed core metrics testing using IBM core metrics tool.
• Used Version One tool to organize and manage agile activities.
• Participated in all the meetings related to Sprint planning, daily stand up meetings, retro, poker planning, story review meetings and discussed the issues arising out of test execution.

Environment: Aqua Data Studio, QC, Windows, Zira, MS Office, Manual Testing, Version One, Oracle