TECHNICAL SKILLS:

• UNIX, AS400, Windows NT, Microsoft Windows, iOS
• Mercury Quality Center Test Director Suite, Quick Test Pro, Rational Tool Suite (Requisite Pro, ClearCase, ClearQuest, & Robot), QA Complete, Testrail, Selenium, Rally, JIRA and Borland’s StarTeam.
• Databases: Microsoft Access, Microsoft SQL using SQL Developer and DB Visualizer. Oracle - queried and verified system data in satellite ground software systems, billing systems, and healthcare systems.
• Microsoft Office Suite, Microsoft Project, Adobe Acrobat, Google Office Tools, HTML, XML, Altova XMLSpy, Visio, Visual SourceSafe.

PROFESSIONAL EXPERIENCE:

Quality Assurance Analyst

Confidential

Responsibilities:

• Creating and running test cases using Testrail, for online advertising technology software. Testing performed across browsers, Windows and iOS platforms, and on various mobile devices.
• Working within Agile scrum process, stories and defects are tracked using JIRA.

Sr. Quality Assurance Analyst

Confidential

Responsibilities:

• Created and ran test cases written in Gherkin format, for an executive compensation software for a web-based application. Test cases were in QA Complete. Deployed new builds with TeamCity.
• Used JIRA for Agile scrum process, issues found during testing were reported thru JIRA. Participated in story refinement review meetings.

Quality Assurance Analyst

Confidential

Responsibilities:

• Tested web-based and client-server healthcare applications using a SCRUM-based, Agile software development methodology and Kanban-based Agile methodology depending on project team.
• Performed internal electronic health record (EHR) certification testing. Achieved 2014 EHR certification for all 29 clinical quality measures. Performed testing and achieved certification for electronic prescribing for controlled substances.
• Updated and ran test cases, using Mercury Quality Center for testing an electronic prescription software, perinatal software (both integrated version and standalone version) and integration testing with other McKesson Horizon Clinicals software. Performed ICD-9/ICD-10 integration testing.
• Created/edited XML messages for EDI test data. Wrote and updated defects using StarTeam. Used Rally to track tasks. Researched issues and reported results to test lead.
• Performed testing on pilot site and troubleshooting of pilot issues. Performed queries on the Oracle database to verify data changes and setup test data.
• Acted as backup for QA team lead. Supported offshore team’s testing. Provided application QA support for Pilot site installations and upgrades. Prepared QA environments for testing. Reviewed Online Help and Release Notes.

Sr. Quality Assurance Analyst

Confidential

Responsibilities:

• Updated and ran test cases, using Mercury Quality Center for electronic prescription software, nursing administration/charting software, patient plan of care software, and integration testing of McKesson Horizon Clinicals software including web-based and client-server applications.
• Tracked defects using StarTeam. Researched issues and reported results to test lead. Performed testing on pilot site and troubleshooting pilot issues. Performed queries on the Oracle database to verify data changes.

Sr. Technical Writer

Confidential

Responsibilities:

• Wrote internal process and procedure documentation to prepare for internal and external audits for the Home Equity Risk Management team responsible for creating risk management reporting.

Integration Systems Test Analyst

Confidential

Responsibilities:

• Created and edited XML queries. Updated and ran test cases, wrote and updated defects using Test Director. Researching issues and reporting results to test lead. Verifying the mapping of the results of test queries. This was for integration systems test of enterprise order management and enterprise inventory management systems.

Technical Writer

Confidential

Responsibilities:

• Updated Back Office, Reporting and Point of Service Guides for petroleum and convenience store software. Performed step-by-step walk-through of the software and provided updated documentation for reviews.

Technical Writer

Confidential

Responsibilities:

• Updated Installation and Maintenance Guides for an automated data storage library. Additional tasks included sending out PDF files of updated documentation for informal reviews, updating Change Requests, researching document Change Requests, and weekly status updates.

Technical Writer

Confidential

Responsibilities:

• Wrote and edited process and work procedures documentation, Operating Environment and other software project documents as required. Created or edited data and work flow diagrams using Visio.
• Edited software requirements and design/development documents. Participated in formal reviews required for all project documentation. The documentation was for aviation data software in preparation for an audit to qualify against an aviation industry standard.

Software Process Analyst

Confidential

Responsibilities:

• Wrote and updated company quality management process and procedures documentation for aviation standards. Working with software lifecycle teams to guide them on their projects for compliance with aviation industry standards.
• Performing internal audits on software projects against aviation industry standards for data processing. Performing internal training for company’s software compliance practices to aviation industry standards for data processing.
• Special projects as assigned, including international travel.

Technical Writer

Confidential

Responsibilities:

• Wrote configuration management plans, software requirements, test plans, process and procedures documentation. Edited software requirements and test cases. Created or edited data flow diagrams using Visio. The documentation was for aviation data software for an audit to qualify against an aviation industry standard.
• Wrote user guides (performing functionality testing of a Web-based application while writing the user guide), software requirements. Created Microsoft Word templates. Maintained document version control.

Technical Writer

Confidential

Responsibilities:

• Wrote user documentation for internal Web-based software used for incident reporting across Federal organizations.

Software Tester

Confidential

Responsibilities:

• Wrote test plan for oil and gas pipeline risk assessment software on Windows-based applications with a Microsoft SQL Server database. Updated test cases and performed testing. Determined, documented and tracked software defects.

Software Tester

Confidential

Responsibilities:

• Updated and wrote test cases for commercial credit card management software applications that are web-based. Performed and verified testing for an application developed using a Microsoft SQL Server database.
• Determined, documented, and tracked software defects using ClearQuest. Performed regression testing to resolve software discrepancies.

Software Tester

Confidential

Responsibilities:

• Evaluated system requirements, developed test plans and procedures to verify iterational software development for a large-scale satellite ground system. System development was on a UNIX platform, using object-oriented design with an Oracle database. Reviewed use case requirements for testability and adequate description of system functionality. Requirements were reviewed under Rational RequisitePro.
• Performed and verified testing for mission scheduling team as part of Rational Unified Process (RUP) method of software development. Determined test strategy to optimize resources for successful verification of unit, subsystem and system level requirements. Determined, documented, and tracked software discrepancy reports. Performed regression testing to resolve software discrepancy reports. Worked with customer to resolve test issues and any open items.

Software Tester

Confidential

Responsibilities:

• Wrote test plans and test cases, tested software upgrades for a billing system, and maintained status of errors/enhancements in program database. The system was developed on a Windows/Windows NT platform.
• Created automated test scripts using Rational’s Robot automated scripting tool. Worked with customers on enhancements, resolving test issues, and provided end user training. Provided user acceptance demonstrations for end users.
• Tested CBP (Convergent Billing Platform) as part of converting legacy billing systems data to new CBP system (AS400 platform). Also supported and trained Conversion team.

Application User Setup/Documentation Specialist

Confidential

Responsibilities:

• On an AS400 platform, created user profiles for billing system users, for both the production environment and the test environments, and maintained a database of user setups. Built new user menu paths, specific to user groups. Completed all trouble tickets in regard to the billing system user installs and assisted new users through their login procedure. Handled and tracked change requests as part of configuration management.
• Performed database table entry for the Tables team; supported the Training team during both the Alpha Phase and initial training sessions; and wrote test case setups for the Billing team. Moved and updated all billing system issues and errors from FileMaker to an Access database. Maintained and facilitated issues update to the Access database.