SUMMARY:

• A detail oriented professional with 7+ of experience in the field of Information Technology with emphasis in Software Quality Assurance, documentation and training. Extensive experience in testing both Client - Server and Web based applications using Manual and Automation tools. Proficient with all phases of SDLC, Development Methodologies (Waterfall, Agile) and STLC. Excellent analytical, troubleshooting, and interpersonal, communication, presentation skills and Leadership Qualities.
• 7+ years of experience in Software QA Analyst and testing profession with Banking, retirement plan Including Hotel management/Retirement Plane, marketing territory manager industry.
• Expertise in Manual testing with knowledge of software development methodologies, testing methodologies, QA strategy, process and tools.
• Involved in all phases of Software Testing Life Cycle (STLC).
• Solid understanding of all phases and in-depth knowledge of Software Development Life Cycle.
• Experience in Waterfall and Agile software development methodologies.
• Mobile and tablet testing experience in iOS, Android, and Windows based touch screen devices.
• Expertise in review and documentation of detailed test plan specifications, creation and execution of test scripts, test scenarios, test cases, analysis and reporting of test results based on feature/requirement specifications.
• Perform Integration testing, User Acceptance testing (UAT), Functional testing, End-to-End testing, Usability testing, client/Server testing, Positive and Negative testing, Regression testing, Smoke testing, System testing, Graphic User Interface (GUI), Security testing, Performance testing, and Traceability matrix.
• Manual and Automated testing for both client/server as well as Web-based applications including Cross-browser compatibility Testing.
• Expertise in writing test plans and test cases.
• Experienced in testing Web Services using SoapUI.
• Validated WSDL, XSD, XML for testing of Web Services and XML files for the request and responses
• Use SQL to perform Backend testing on SQL Server databases.
• Expertise with Backend / Database testing using SQL queries (such as TOAD,SQL Developer) on databases like Oracle, SQL Server
• Provide status of test execution, escalated defects and issues in timely manner
• Excellent judgment skills to identify areas of high-risk, critical business areas, early in an application and prioritize tasks to focus testing effort when time is limited.

TECHNICAL SKILLS:

Testing Tools: ALM 11, HP Quality Center, Quick Test Professional (QTP) v10.

Programming Language: Java, .Net, VB Script, Java Script, HTML, SQL, Python

Databases: Oracle, IBM DB2, MS Access, SPSS.

Web Browsers: Internet Explorer 6, 7, 8, Firefox, Safari, Netscape.

WS Tools: HTML5, XML, ASP, PHP, XSD, WSDL, UDDI, Web Services.

Office Package: MS-Word, MS-Excel, MS-Access, MS-PowerPoint, MS-Project, MS-Visio.

Operating Systems: Windows - 98/2007/XP/2000/NT, MS DOS, UNIX.

Networking: Packet Tracer, Neo Tracer.

PROFESSIONAL EXPERIENCE:

Confidential, Brookdale Drive, MN

QA Analyst

Responsibilities:

• Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead. 
• Understand business relationship between product users and business team. 
• Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.
• Designed test plan and test cases for User Acceptance Testing (UAT).
• Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s website. 
• Performed Frontend/Backend testing using SQL queries.
• Managed QA documentation using Microsoft Test Manger 2012 and Microsoft SharePoint.
• Work closely with developers to coordinate Functional and Usability Testing.
• Coordinated testing efforts with department management to ensure functionality and usability.
• Assist in root cause analysis on critical defects and implement preventative actions in testing to ensure similar defects are detected in the future test cycles.
• Participate in Project Kick-Off and Scrum Meeting with Business Analysis.
• Defining and performing the Test strategies and associate scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associate functionality. 
• Coordinate with other members in the QA team to come up with test strategies to meet project deadlines.
• Report and track defects accurately in Team Foundation Server 2012.
• Organize and archive software images for efficient retrieval and system configuration.
• Track progress of test cases.
• Hold defect review meeting with developers, Business Administration, and project manager and recommend issue resolution.

Confidential, Anoka, MN

Project Coordinator

Responsibilities:

• Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.
• Understand business relationship between product users and business team.
• Involve in Test Plan and created Test Cases for the project.
• Performed Web Services and XML testing using SoapUI.
• Retrieved the WSDL via WS discovery endpoint URL into SoapUI.
• Tested the Web Service by giving input in WSDL and checked the responses per requirement document.
• Executed Test Script in SoapUI for all the existing web services at the end of each Sprint to ensure all the previous functionalities are intact.
• Used multiple set of data for Data Source and Data Sink in form of excel files.
• Verified the input XML and the output XML for Data Transmission.
• Retrieved data based on test criteria using SQL Developer.
• Responsible for reporting and tracking the bugs using Quality Center 11 (ALM).
• Organize and archive software images for efficient retrieval and system configuration.
• Track progress of test cases.
• Hold defect review meeting with developers, Business Administration, and project manager and recommend issue resolution.

Environment: Quality Center 11 (ALM), Oracle, SQL Developer, PL/SQL, C#, .NET, VB, Window 7/XP/Vista, HTML, XML, XSD, WSDL, Web Services, Agile (SCRUM).

Confidential, Edina, MN

Software QA Analyst

Responsibilities:

• Analyze business requirements for City & County Credit Union account processing application called Account Check and design test cases.
• Broad understanding of primary and secondary mortgage market by working with Underwriters, Mortgage Bankers, and Personal Bankers.
• Review and analyze requirements to create test plans, manage test cases and log, track review and analyze defect in Jira.
• Interacted with the Business Analysis and developers to analyze all the testing requirements.
• Conducted Test Plan and Test Case reviews to communicate all the test objectives with the team to understand the functionalities and enhancements of the application.
• Performed Black Box testing, User Interface testing, Functional testing, Integration testing, Regression testing, Security testing, and Performance testing.
• Manually perform End-to-End testing and User Acceptance testing on all applications and tablet app.
• Test user interface by verifying if the card payment matched the related customer account.
• Wrote and executed SQL queries by using SQL developer to validate the test results.
• Perform cross browser testing with application compatibility on the Internet Explorer, Google Chrome, Mozilla Firefox, as well as emulators.
• Perform User Interface and Functionality of application on Apple iPhone, Apple iPad, Samsung Galaxy phone, Samsung Galaxy tablets, and Windows 7 tablets.
• Verified the code for generating statements and report by running SQL queries connecting the frontend to the backend.
• Tested web application with selenium IDE.

Environment: Quality Center, Quick Test Pro, Oracle, SQL Developer, PL/SQL, C#, .NET, VB, Windows 7/XP/Vista, UML, HTML, Web Services, Internet Explorer, Mozilla Firefox, JIRA, Selenium IDE.

Confidential, Downtown Minneapolis, MN

Account Operation Processor ll

Responsibilities:

• Collaborate with Client Service managers and business Analysts during customer implementation.
• Setup and maintain customer configurations through administrative portal.
• Respond to member feedback requests.
• Act as the technical liaison between the call center and IT.
• Primary interface with client relations, sales, operations and marketing to complete ad hoc reporting requests.
• Create and analyses customer reports managing and looking for trends, gaps in service and opportunities for improvement.
• Data Work with the reporting and Analytics team.
• Collaborate with Client Service managers and business Analysts during customer implementation.
• Setup and maintain customer configurations through administrative portal.
• Respond to member feedback requests.
• Act as the technical liaison between the call center and IT.
• SME of application.
• Work with operations team.

Confidential, Mendota Heights, MN

Customer Service Call Center Associate

Responsibilities:

• Use timekeeper web app tool for logging in to computer.
• Log in to access software tool for using customer MDN (phone) number to get in to customer information and their bill history.
• Access primary give me option to see custom bill and data uses and additional charges.
• The tool access carries more software tool as different functionality with different symbol or name. for example the “Account Analyst I click it gives me about customer plan and what they did and if this system show any offer for customer as being good customer also the tool “ ATHENA “ gives me to find out if they are available any credit for loyalty or being a good customer .
• Use IPR software tools for shipping information, use analysis tool for justify if there is any offer for custom.
• Trouble shutting wizard software tool which help me to solve custom’s associate problem.
• Info manager tool I use for find out all kind of company policy, code number for add or deactivate feature, find the answer where I have to go for specific tool.
• Provide accurate and appropriate information for customer by inquiry info manager tools.
• Trouble shutting on Apple iPhone, Apple iPad, Samsung Galaxy phone, Samsung Galaxy tablets, and tablets and jacket.