SUMMARY:

• A versatile, goal oriented Quality Assurance/Software Testing Professional with over 2 years of diversified experience in IT.
• Adapt in system development life cycle (SDLC), involved in all phases of development from requirements gathering, business case development and maintenance, defining strategic solutions in business needs using Rational Unified processing (RUP), Waterfall Model and Agile Methodology of Extreme Programming (XP).
• Knowledge of testing life - cycle, testing procedures, and methodologies.
• Knowledge in creating Test Documentation including Test Plans, Test Scenarios, Test Cases, Test Scripts, Test Reports and defect reports based on client business, software and interface requirement specifications.
• Knowledge in Black Box (Functional), White Box, System, Regression, User Acceptance , Performance, User Interface and Backend testing, Data Migration testing.
• A great knowledge in manual and automated testing using Mercury Interactive Tools (Quality Center/Test Director, QTP.
• Extensively used all Modules of Quality Center (Release Management, Requirement Management, Test Plan, Test Lab, Defects).
• Strong understanding of Incident Management, Problem Management, Service Management, Change Management.
• Extensive working knowledge in Disaster Recovery planning and testing methodologies.
• Prepared Traceability Matrix for easy tracking of the Business Requirements to the Use cases and Test cases.
• Good working knowledge on Windows XP/NT/2000/98/95 Environments.
• Knowledge of methods and tools to extract and analyse data (SQL, MS Access, My SQL)
• Good experience in GUI application testing.
• Used Share Point server for all project related documentation.
• Knowledge in testing web based applications, web security.
• Knowledge in business data modelling, software requirement analysis, and quality assurance skills.
• Worked with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Can adapt to new technologies and challenging concepts quickly and implement them.
• Possess analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast paced team environment.
• Possess strong interpersonal presentation with a ‘look beyond the obstacles’ approach to problem solving.

TECHNICAL SKILLS:

Test Management Tools/ Defect Tracking tool: Quality Center (9.0, 9.2

Automation Testing Tools: QTP (Quick Test Pro) 9.2

Database Tool: SQL server 2000,JAVA, P1/SQL and T-SQL

Documentation Tool: MS Office, Microsoft Project, Share Point

Operation System: Windows NT/2000/XP/Vista.

PROFESSIONAL EXPERIENCE:

Confidential

QA Engineer

Environment: Windows 10

• Participated in Functional requirement review meetings with BA and Developers.
• Participated in JAD and Status Review Meetings.
• Review and Analysis of the Functional Requirement Specification document to design the Test Scripts as per the business requests.
• Responsible for preparing Master Test Plan for the Project.
• Extensively involved in Test Designing, Test Planning, Test Execution and Test Reporting.
• Review and Analysis of the test scripts. Assisted the offshore team in filling the Gaps in the test case creation.
• Worked with Business Analyst in Identifying and preparing the test data for executing the test scripts.
• Designed test cases for System Integration testing, End to End testing using quality Center.
• Generated SQL Scripts for Data Migration Testing.
• Query and Run SQL scripts to create test data and to verify the data flow in the backend in SQL Server and MySQL.
• Tracked the log files in Biz Talk server to identify the communication faults between the two POS applications.
• Tested the communication between Mobile phones and the system when system responds to different messages sent through a mobile number.
• Tracked the messaging logs in JR for all the tests that involve communication between a Mobile device and Application
• Designed and Executed Build verification Tests for the Application in QA, SIT, UAT environment using test management tool-Quality Center 9.2.
• Performed Defect Regression Testing for every new build and hot fixes.
• Performed unit testing, Black box testing, System Integration testing, and regression testing.
• Carried out near daily Smoke and Sanity tests.
• Logged Defects for all the unexpected behaviour in Application throughout the life cycle based on their type, severity and generated Defect reports using Quality Center.
• Generated reports on Test Results and keeping track of all the defects.
• Worked with appropriate business and technology leads to determine the acceptable range for test results and performance.
• Created a Traceability Matrix to ensure 100% test coverage
• Assisted the whole team in identifying and resolving defects.
• Generated daily, weekly and monthly status reports.

Environment: ASP.Net, SQL, SQL Server 2005, My SQL,, HP Quality Center 9.0, QTP, Cognos, MS Office, SharePoint

Confidential

Jr QA Analyst

• Involved in reviewing Business and Functional requirements and in developing/updating Test Plan for mobile testing.
• Extensively involved in Test Designing, Test Planning, Test Execution and Test Reporting.
• Responsible for writing and execution of Test plan, Test cases based on the business and functional requirements.
• Designed and executed Test Scripts for Build verification testing, System Integration testing, Functional, End to End testing using Quality Center.
• Logged defects based on their severity and generated Defect reports using Quality center.
• Created documentation (Usability test cases, test strategy) focusing on Users requirements.
• Performed User acceptance testing making sure that people can find and work with the functions to meet their needs.
• Validated the data integrity and constraints, stored procedure.
• Participated in walk through and defect report meetings.
• Worked with business and technical leads to determine the acceptable range for test results and sign off.
• Identified the test data required for testing the enhancement applications.
• Assisted Application developers, Business analysts and technical support staff in identifying and resolving the issues pertaining to defects in the application.
• Analysed graphs and reports. Created performance summary reports and performance evaluation report.

Environment: Java, HP Quality Center 9.0, QTP, Oracle10g, Business Objects, MS Office 2003.

Confidential

Sales and Service Account Specialist

• Successfully fielded over 100,000 customer inquiries insuring the highest quality customer experience
• Responsible for meeting & exceeding monthly targets for wireline telephone, wireless business products, television, and cloud based hosting services for small and medium sized businesses within 14 state region
• Continually met & exceeded sales objective to plan through needs based consultative selling
• Managing small business accounts
• Resolve customers billing issues
• Selling high-speed Internet, phone
• Selling high cap products like T1 service, MPLS etc.
• Consulting the small business to use the available technology to improve the marketability of