SUMMARY:

• 9+ years of Quality Assurance experience in Client/Server, Web based and Windows Apps.
• Proficient in all phases of Quality Assurance processes, SDLC and STLC
• Experienced in Agile and Waterfall Methodologies with BDD and TDD approach.
• Experienced and highly motivated in finding and suggesting new ways to streamline the processes and improve the testing approach.
• Proficient in all types of testing and use “test - to-break” attitude on testing initiatives and thoroughly clarify any ambiguous requirements to ensure thorough testing.
• Experienced in highly regulated environments like FDA and HIPAA compliance with GXP.
• Hands-on experience in creating and processing HIPAA compliant EDI 837 and 835 claims.
• Deep knowledge in Validation testing for Pharma and Health Insurance. Domains.
• Experienced in GUI, Functional, Regression, User Acceptance Testing, Integration, Cross Browser and Mobile Testing.
• Proficient in development & execution of Test plans, Test scenarios, Test cases, Test scripts.
• Proficient in finding, logging and managing defects using QC/ALM, JIRA and other tools.
• Extensive experience in Black box testing and fair knowledge in White and Grey box testing.
• Knowledgeable and understanding of using automation tools like QTP and Selenium.
• Experienced in performing Backend Mainframe testing using basic Unix and SQL queries.
• Comfortable and at ease in approaching various stake holders, PM, Developers, Business Analysts, QA’s and communicating any issues or roadblocks.
• Experienced in performing API testing via Postman
• Experienced in creating technical documentation to expedite trainings, initiate and lead training seminars to train on new testing tools and complex applications.
• Mentor other QA staff members of the software quality Assurance organization (both offshore/onshore).
• Passionate about technology and a great team player with ownership attitude.

TECHNICAL SKILLS:

Operating Systems: Windows, Unix, Mac OS X, AS/400

Testing tools: QC /ALM, QTP, Visual Studio, Selenium, Postman

Environment: s: Java, SQL, Java Script, UNIX, Python HTML, XML

Databases: SQL Server, Oracle, DB2

Applications: MS Office, Web Logic, Blue Chip, Blue Square, Web Trader, Axway

Defect Tracking: QC, JIRA, Bugzilla, Redmine, Mantis

PROFESSIONAL EXPERIENCE:

Confidential,Chicago, IL

Sr. QA Test Analyst

• Successfully developed and executed test plans, procedures, use cases and test scripts, and provided in depth analysis to create and roll out new functionalities and enhancements.
• Experience in executing Automation scripts for Regression testing.
• Successfully tested claims modules: Pre-pricing claims and Claims Adjudication processes.
• Worked on Data conversion of 4010 to 5010 claims transactions and error identification.
• Strong experience in performing EDI 837 transactions, data validation and compliance.
• Performed extensive functional and regression testing for various enhancements of legacy Blue-chip application and other related downstream applications.
• Improved product usability by creating and suggesting new enhancements to streamline the claim adjudication process.
• Successfully condensed 600 pages of EDI 837 SOP manual to 4 pages that can be used by any novice and experienced tester (because many of the entries are outdated or not used at BCBS)
• Successfully created a manual with 65% of common errors that will pop up during Legacy Blue-chip testing with steps and reference to clear the errors.
• Created and executed test cases, logged and assigned defects and kept track of the defect status and provided a status report during daily meeting.
• Assisted in creating SOP for department procedures regarding EDI 837 format.
• Verified Database changes by writing SQL queries, executed the application and data manipulation.
• Performed Main Frame Testing using basic UNIX commands and SQL queries.
• Participated in meetings for project updates, change request, discuss action items for QA.
• Developed test strategies, test plans and test cases covering all requirements and RTM.
• Performed Functional, Regression, System, Integration and UAT testing.
• Extensive experience creating local and ITS claims using Ultra Edit and Blue square.
• Worked extensively on Labor Fund groups with Host and Home Claims.
• Logged defects in ALM and updated as the defects were fixed and performed Regression.
• Performed Production Support for rejected Claims using Web trader, Axway and Edifecs.
• Wrote SQL queries to retrieve and update member data and to do data validation testing.
• Trained and mentored consultants and FTE on QA process and testing tools.

Technologies: QTP, Selenium, ALM, Windows, SQL, DB2, UNIX, Blue-chip, Blue square, Ultra Edit.

Confidential,Oakbrook,IL

QA Analyst

• Develop and execute test cases based on the functional requirements of a custom LMS.
• Performed functional, Regression, System and UAT testing.
• Coordinate with developers on fixes and performed regression testing on them.
• Performed Extensive Mobile testing for proprietary LMS system
• Good understanding of HTML and Java Script and testing Java Scrip within Browsers.
• Follow up with project manager and business analysts for any updates on the requirements
• Participated in project meetings and discussions for setting targets and goals for QA testing.
• Create and execute automation scripts for functional testing in QTP.
• Participated in scrum meetings and input in various sprints and defect fixes.
• Coordinate the QA status with other team members and issue updates to Project manager.
• Perform extensive web testing concerning security for the CMS on various browsers

Technologies: Windows, Mantis, JavaScript, HTML, SQL, API

Confidential, Waukegan, IL

Validation Analyst

• Created and executed validation test scripts and documented test results in Quality Center.
• Reviewed and revised validation policies and SOP’s.
• Logged defects in Quality Center following QA and FDA guidelines.
• Analyzed application system and security errors and logged defects as they were found.
• Developed test strategies, test plans and test cases for various applications.
• Participated in Scrum meetings and stayed on schedule with testing for various Sprints.
• Monitored work and assigned QA tasks for off-shore testers.
• Provided reports on execution and defect status to the lead and QA manager.
• Coordinated QA defects and requirement clarification meetings with team members.
• Performed performance testing on business application during conversion UNIX to Linux.
• Performed validation and UAT testing for data archiving and Epass applications.
• Worked on AS/400 to execute Test cases for Epass application
• Performed extensive regression testing for agency DAL and data archiving.
• Corrected miscellaneous script errors and re-executed previously ran tests scripts.
• Performed SQL queries using basic to intermediate SQL commands and statements.
• Performed backend testing in AS 400 system using basic SQL queries.

Technologies: Windows, Quality Center, QTP, Oracle, UNIX, Linux, SQL, AS/400, Mac OS

Confidential,Lisle,IL

QA Analyst

• Developed test strategies, test plans and test cases for ASP.NET applications.
• Performed web based testing and stand-alone applications testing.
• Collaborated with BA’s and Dev team to create/analyze required project documents.
• Ensured that quality processes were carried out through all phases of the SDLC and STLC.
• Participated in the software delivery process by reviewing functional and design docs.
• Performed functional, regression, performance testing and UAT on business applications ensuring complete test requirement coverage.
• Responsible for maintaining and updating the defect management using Quality Center.
• Participated in the software delivery process by reviewing functional and design specs.
• Actively participated in the defect review meetings and weekly departmental meetings.
• Effectively communicated project updates with QA team on a daily and weekly basis.
• Involved in extensive Back-End Testing through PL/SQL which was partially automated by QTP to test the synchronization between various Integrated Applications
• Utilized JIRA for bug tracking and QC for reporting defects.
• Knowledge of and experienced in writing basic to intermediate SQL queries to retrieve data
• Analyzed user requirements and attended change request meetings to document changes and implemented new scenarios for testing.

Technologies: Quality Center, Java, Oracle, Windows

Confidential,Rolling Meadows,IL

QA Analyst

• Gathered business requirement, studied the application and collected the information from developers before thoroughly analyzing it.
• Created test plans, wrote test cases and executed test scripts as assigned.
• Performed functional and regression testing on security applications as per the user’s requirements. Observed, documented and communicated results of testing to team members.
• Coordinated with all the teams involved in the integration testing.
• Logged in the defects and provided bug status report to team lead.
• Participated in defect review meetings.
• Analyzed user requirements and attended change request meetings to document changes and implemented new scenarios to test changes.
• Effectively communicated project updates with QA team on a daily and weekly basis.
• Created and executed SQL queries from various databases to verify and validate reports.

Technologies: Windows, C++, Java, HTML, Oracle, Quality Center

Confidential, Naperville, IL

Jr. QA Tester

• Created test plans and test cases based on business requirements, design and functional specifications for modifications/enhancements for loan origination system.
• Executed test cases for Java application and checked the data integrity for inbound data.
• Executed test cases to verify actual results against the expected results.
• Performed functional and regression testing of various financial applications as per the BRS.
• Tested and validated the mortgage loan business logics against business requirements.
• Closely worked with developers and system engineers to solve the defects with software.
• Pro-actively participated in seminars and training in QA and IT.

Technologies: Windows, MS Office, IE, Firefox, UNIX, Workstation