SUMMARY:

• Proficient in leading and mentoring individuals to maximize levels of productivity while forming cohesive team environments.
• Experience coordinating and managing remote (onshore/offshore) teams across global multiple locations.
• Consistent leadership strengths and proven ability to manage multiple teams in a fast - paced environment with critical deadlines while maintaining high morale and productivity.
• Extensive experience in SDLC process development, root cause analysis, continuous improvement, project management and implementation.
• Hands-on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity.
• Testing competent in Client/Server, ETL, SOA and web services applications.
• Highly skillful at developing and implementing test strategies, operational procedures and quality methodologies.
• Proven success in decision-making, problem-solving, team building, and technology innovations.
• Solid knowledge in ISO 9001:2008 QMS (Quality Management Systems) and Sarbanes-Oxley audit compliance.

TECHNICAL SKILLS:

• Software Testing & Methodologies
• Test Data Management
• Risk Analysis/Mitigation Strategies
• Resource Management
• Automation and Mobile Testing
• Back-End/Front-End Testing
• Lean/Six Sigma
• E-CommerceTesting
• Team Building
• Defect Management
• Test Strategies & Coverages
• Test Process Improvement
• HP Quality Center; HP ALM; HP QTP; HPE Unified Functional Testing (UFT); HP LoadRunner; Test Complete; Selenium RC; TFS; Agile; CA Rally; JIRA; JMeter; SOAPUI Pro; Perfecto; MSTR Integrity Manager; Crystal Reports; MSTR Reports; Unix; Citrix; Windows; Linux; Toad; MY SQL; Oracle; Teradata; Java; Javascript; VBScript; COBOL; C/C++; HTML4/5; PL/SQL; SQL; .NET; XML; JQuery; MS Sharepoint; MS Visio; MS VSS; VMWare; Tortoise SVN; CVS; Tivoli Workload Schedule (TWS); CA Workload Automation (Autosys)

PROFESSIONAL EXPERIENCE:

Confidential, New Britain, CT

Manager Software Testing

Responsibilities:

• Hands-on technical and business leadership. Work cooperatively with global technical leaders, release managers and product owners to build Testing Solutions and troubleshoot issues in order to deliver high-quality products.
• Provided management, leadership and technical guidance to the test leads in the areas of testing methodologies, industry direction and innovation cultivating continuous improvement.
• Leverage organizational resources to improve capacity for project work as well mentoring and developing team members.
• Responsible for providing skilled oversight to projects; meeting timelines; managing risk and regulatory requirements.
• Established and managed key vendor relationships, contracts and associated service contracts.
• Work with procurement, legal, and risk management to ensure the effective and efficient delivery of key vendor services.

Confidential, Hartford, CT

Manager IT Quality

Responsibilities:

• Recruited, trained, and supervised team of 10 QA test leads and SME (subject matter experts), onsite and remote across various locations.
• Coordinated testing activities for multiple projects on all stages of Software Development Life Cycle: participated in walk thru to define testability for requirements, systems integration, release acceptance test, functional testing, configuration and change management.
• Specialized in testing, implementing and supporting GE Centricity Business - Clinical Management System. Modules worked in GE Centricity Business are BAR, TES, AVM, ETM, EWS, Registration, HL7 Interfaces. Performed data validation testing.
• Estimated testing effort for each project and prioritized tasks for concurrent projects for QA team members.
• Served as sole SharePoint SME for QA, in creating, configuring and customizing Web Application, Team Sites including Site Collection, Lists, Document Libraries, Content Types, RSS and Custom Lists.
• Coordinated weekly meetings with project managers and development to resolve defect issues during the testing cycles.
• Communicated vision, plans, status, issues and activities to all levels, from individual contributors up to senior management.

Confidential, Milford, CT

Software Test Engineer Manager

Responsibilities:

• Accomplished day-to-day activities of 5 QA engineers conducting front end, batch jobs and automation testing of applications.
• Worked with various teams to provide a clear vision and facilitate the execution of a results-driven Quality Management Process that is focused on: customer satisfaction, continuous improvement, employee development and business growth.
• Estimated testing effort for each project and prioritized tasks for concurrent projects for QA team members.
• Analyzed software defects; conduct weekly bug triage meetings with development and project management.
• Enhanced communications between project teams. Increased training analysts, resulting in improved quality levels.
• Delegated resource assignments for new projects and supported software and hardware implementations.
• Reviewed functional and systems requirements, and clarified scope of projects with cross-functional teams.
• Evaluated application and clinical desktop architecture for implementing end to end performance monitoring.

Confidential, Rocky Hill, CT

Manager IT Quality

Responsibilities:

• Coordinated and administer QA organization of 45+ plus QA engineers in multiple locations.
• Implemented onshore/ offshore QA model with partners in India and the Philippines, and within one year accomplished desired 80/20 ratio, netting significant operational savings for the organization.
• Reduced QA testing cycle by 80% by introducing automation and enhancing the quality of releases.
• Accountable for root cause analysis, corrective actions, quality planning initiatives, and process improvements.
• Resolved complex business problems/issues/risks and facilitate issue resolution and risk mitigation 
• Oversee Test Automation CoE including the following: Plan, Design, Build and Maintain complex Test Automation Frameworks(Data-Driven, Keyword, Hybrid, Descriptive Programming) using HP Quick Test Pro (QTP)
• Responsible for serving as the point of contact for HP ALM within the TCoE group. Involved in installation, customization, domain creation, project creation, user role management, and work flow management.
• Instituted prove of concept and drove the adoption of automated testing processes and tools.
• Defined and implemented a QA management to formulate project plans, organization structure, processes and procedures for quality policies and objectives.
• Facilitated collaboratively and proactively with QA team, Agile (Scrum) teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs.
• Projected and monitored budget expenses for the QA team to ensure testing cost where within approved budget.

Lead QA Analyst

Responsibilities:

• Accountable for day-to-day activities of 11 offshore/onsite QA teams conducting back-end/front-end, batch jobs and automation testing.
• Performed back-end/SQL Test for Insert, Update, and Functions.
• Collaborated with other project leads to identify potential risks across SDLC, defined mitigation plans, resolved escalation issues, implemented performance, and regression and stress testing benchmarks.
• Provided high level review and walkthrough for test strategy and peer review of test cases for assigned project module.
• Performed hands on project planning, auditing of system requirements, tracking progress metrics to forecast quality outcomes and measures on a weekly basis.
• Maintained and created HP ALM domains and projects; manage users, connections, and licenses; define database servers; and modify configurations.
• Formulated weekly status report on QA progress for each release project using Quality Center, reported results to QA Manager and published reports on QA dashboard.
• Conducted daily defect triage meetings with project teams during each test cycle to define defect resolution.
• Designed and Implemented in-house frameworks for Automation (Selenium and QTP) tools: Automated release acceptance and regression sets of test cases for portal application used to craft new items.

Confidential, Plano, TX

Software Developer

Responsibilities:

• Constructed and customized software applications and tools using advanced development and coding techniques. Conducted all phases of application design -- from coding and prototyping through system testing, integration and deployment. 
• Participated and contributed towards the implementation of software engineering tool (CA-Advisor) on new features and functionalities.
• Developed, compiled, linked, debugged, and tested security packages managing large numbers of users over multiple namespaces such as NDS, NT, W2K, Lotus, Exchange, UNIX, etc.
• Revised design assumptions, prioritized features, and realigned development efforts based on research findings. Utilized data to redesigned critical aspects of the user interfaces to better map with expectations.
• Provided internal 3rd level support personnel to resolve installation and configuration problems.