SUMMARY:

• ISTQB, Six Sigma certified software professional with 8+ years of experience in the software testing and Quality assurance industry
• Led QA testing effort for team distributed globally for product functional, automated regression testing.
• Successfully implemented release test plan by demonstrating ability to initiate, plan, execute, monitor, and control all aspects of testing e.g. testing strategy, schedule, scope, risks and dependencies
• Provided oversight for all aspects and phases of testing including researching a user story, Test planning, Tests assignments and executions, Bug management, Retesting, regression testing, integration testing, performance testing, and user acceptance testing performed by product end users
• Estimated effort and resources needed for QA activities
• Proficient in estimating and assigning tasks between team members and completing it ahead of the time
• Expert in analyzing Wireframe documents, User acceptance criteria, BRD’s, Functional specification document and Architectural diagram for building high quality test plan in order to validate product quality
• Prioritized, created, and executed test cases that validate requirements and designs for multi - tier application, desktop application and enterprise app
• Facilitated bug triage (defect resolution process) during daily scrum and re-testing of resolved defects, mentored team members to provide product functional knowledge and for process understanding
• Monitored testing progress and adherence to approved schedule
• Communicated test results, Test status reports and metrics to team members and project stakeholders
• Adhered to established test standards and procedures
• Major strengths include quickly adapting business knowledge to the needs of the client, excellent analytical, problem solving, communication, team leadership, mentoring skills and ability to maintain a positive work environment
• Managed/Performed various types of manual/automated testing such as product Functional testing, Business process testing(end-to-end), Product integration testing, System Testing, Smoke testing and Regression testing
• Managed product automation effort by working with offshore automation team through daily sync up and emails
• Various domain expertise includes Oil and gas industry applications, supply chain/Transportation management and wherehouse management, SAP CRM service module
• Expertise in using various systems and tools such as MTM, TFS, Test Architect, Jira, QTP, HP Quality Center and Test Complete
• Expertise in agile and waterfall software development methodology
• Saw the Quality Assurance department transition from a Waterfall development methodology to Agile development methodology at Confidential (Now JDA Software)

TECHNICAL SKILLS:

Test Management tools: Microsoft Test Manager, HP Quality Center 9.0 and 10.0, Vault (In- house built at Red-Prairie)

Defect Tracking tools: Team Foundation Server, Jira 3.0 and 4.0, HP Quality Center 9 and 10

Project Management tools: Microsoft Team Foundation server, Jira

Operating Systems: Windows 7, Vista, Windows XP, Windows 2000

RDBMS: SQL server, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Lead Software Test Professional

Responsibilities:

• Provided expertise and leadership to ensure product testing successfully completes before release in an agile environment
• Created a release Test plan to manage upcoming releases and conducted reviews for the final approval
• Created various test metrics, reports using Microsoft Test Manager and SharePoint dash boarding
• Daily communicated SIT entry and exit criteria after completing all the sprint iteration cycles before product production deployment
• Executed task against the established timeline and priorities to exceed team goals
• Managed daily bug triage activities which includes bug presentation, issue discussion, team assignments and monitoring bugs towards resolution
• Led the globally distributed team for product functional testing, automated regression testing, task estimates and assignments and various release activities
• Successfully managed product deployment activities for the production push and various Change Control testing cycles
• Performed new features test activities such as UAC (User Acceptance Criteria) analysis, research, test planning, test creation, test execution, and User story demos
• Analyzed BRD’s, wireframe documents, architectural diagram, development task to research on to the assigned user story
• Effectively created action based shared steps suit, parameterized steps and worked towards continuous process improvement
• Conducted Test Plan reviews with project team including Product owner (Specialist), received feedbacks and clarifications in order to effectively plan new User stories
• Delivered demos on each User stories within a project team to receive test approvals
• Managed Bugs cycle which includes bug reporting, assignments, validations and closures
• Communicated testing requirements and expectations with team members during each iteration
• Visited field users and effectively communicated user feedback, product issues and concerns with the project team
• Participated in product automation effort by working with offshore automation team for functional understanding, environment issues and performing automated test script verifications
• Successfully handled revamping product smoke test suite (Build Verification Tests) and team collaboration effort
• Managed and performed various technical debt activities which included Test case refactoring, automated test certifications, working on tech debt user stories, BVT refactoring and many other product backlog activities

Environment: Windows Desktop application in C++/C# .net, Windows 7, Windows XP, IE,

Confidential, Milwaukee, WI

Sr. QA Analyst

Responsibilities:

• Provided an on-floor product support during project hyper care phase post go live
• Acted as an active QA support person, thereby handling all the QA task including defect testing, reports verification, product regression testing, functional test planning and execution of CRM ERMS (Email Response Management system) changes delivered in hyper care.
• Prepared a Regression test script suit to run after each code transport to validate product stability
• Helping users with the training issue, questions and concerns related to master data, security or, functional issues
• Escalating defects and concerns by creating GSD (global service desk) incidents and Problems tickets
• Reviewed and evaluated GSD open defects and consulted with project support team in order to resolve or close them
• Attended weekly team meetings and provided valuable insight of the on floor activities
• Communicated and created new enhancements tickets for the future customization
• Performed in depth testing of all the ERMS changes
• Conducted UAT for newly introduced product features with business users

Confidential

Sr. QA Analyst

Responsibilities:

• Product detail functional testing for the various roles in the contact center such as agent, manager, admin and special security users across Harley Davidson Service organization
• Functional testing of all the enhancement, customizations and standard SAP CRM functions
• Business process testing for various areas of the product including incident management, Problem management, Email Response management system(ERMS), Eservice request management, Knowledge Article Management
• Performed extensive system configuration testing as part of the formal QA cycle testing process
• Solely handled the overall test planning task for product functional and business process testing using quality center
• Authored a high-level test plan for the business process testing for each individual product area
• Found discrepancies in the BPD and the Functional spec and had it updated from the responsible team.
• Actively participated in a business process review meeting with the business people to discuss application business process testing and the expectations
• Created functional test cases to test all the enhancements and the product customizations based on functional specification documents.
• Performed Test execution, defect reporting, defect tracking using Quality Center
• Performed CTI (Computer telephony integration) testing of the SAP IC including various call transfer functions
• Mentoring team members for product understanding during QA test cycle as well as mentoring GDO's ( Confidential global delivery Organization) for product performance testing.
• Performed extensive CRM std. and Ad-hoc report testing in the CRM Business Object environment. Reports included: Tread Reports, SR type report, Keyword search Reports, adhoc reports etc...
• Participated in team automation effort for automating some critical and high priority business test cases using QTP 11.0
• Helping out project UAT efforts, mentoring contact center participants during User Acceptance testing
• Creating and setting up the test users for Product Training environment using SAP gui (backend)
• Creating and setting up the test users for product performance(Load)Testing
• Maintaining SAP CRM-QA business organization model for various roles and their assignments

Environment: IE 8, Web Based SAP-CRM Interaction Center, SAP Business Object

Confidential, Waukesha, WI

Software Quality Engineer I and II

Responsibilities:

• Test planning and scripting based on business requirement and design approach document for new application features and functionality
• Created and maintained QA test environments on various database servers (SQL, Oracle) during the alpha and the beta product releases
• Test executions, logging test results, bug reporting for every release of the product using various tools and manual processes
• Performed extensive testing of various web based products (Web order entry, Pricing, Costing and invoicing) as well as number of web portals including Client portal, Vender portal, Carrier portal and customer portal
• Identified blocker and critical bugs prior to the product release
• Formally Recognized as top Jira bug hunter on several occasions
• Performed service pack testing post product releases, applied hot fixes (patches) and performed validations
• Participated in new feature design discussions and demos
• Analysed functionality and made recommendations for improvements to make user friendly interface for users/customers
• Managed an offshore team for automated regression and business process testing
• Performed different kinds of testing such as exploratory testing, smoke testing, functional testing, Product integration testing and Business Process Testing (End-to-end)
• Performed test writing, execution and test failure analysis using a test automation tool “Test Complete”
• Successfully performed integration testing of Warehouse management and Transportation management systems
• Successfully handled functional testing using customer databases (customers like Bring and Advanced Auto Parts)
• Successfully carried out performance testing/analysis for client(gui) framework changes
• Effectively maintained communication with business analysts and development team for new feature enhancements

Environment: Windows XP, Windows 7, Windows server, Web UI, Java Client server application, IE, SQL Server, Oracle