SUMMARY:

• Over 6 years of experience in Information Technology (IT) as a Software Quality Assurance Analyst in different domain like Health Care (Pharmacy), Ecommerce, Auto, Online Finance & Retail industry.
• Strong understanding of Software Development Life Cycle.
• Strong understanding of different application development models - Waterfall Model, Agile/Scrum
• Proficient in Functional, Negative, Regression, Integration, End to End, System, User Acceptance (UAT), GUI testing during various phases of the development of an application.
• Experience in Mobile App Testing using Perfecto & actual mobile devices
• Proficient in using test management tools like Jira, TFS, MTM, Rally & Quality Center.
• Proficient in developing Test plan, defining test scenario and creating test cases.
• Thorough hands-on experience in managing Defect life cycle.
• Experience in Filing Insurance Claims, Retransmitting Claims, Change Billing, Claim override.
• Experience in performing back- end testing using SQL queries.
• Team player, dedicated and goal oriented.
• Excellent communication and interpersonal skills.
• Multitasking, and experienced in working fast paced work environment.
• Strong will to learn and implement new technologies.
• Good analytical and communication skills and ability to work independently with minimal supervision and a dynamic team member who is consistently motivated toward success and completion of project.

TECHNICAL SKILLS:

Management Tools: JIRA, TFS, MTM, ALM/QC, Rally

Testing Tool: SOAP UI, AS400, Queue Explorer, Perfecto, Demandware, LiveTech

Operating System: Windows 7, Windows XP, Vista, Linux, Aix

MS Office: MS Office 2016/2010/2007 (Word, Excel, PowerPoint)

Database: SQL Server & Oracle

Database Tools: DB Visualizer, Oracle Sql Developer

PROFESSIONAL EXPERIENCE:

Software QA Analyst

Confidential, Irving, TX

Environment: Jira, Demandware, LiveTech, Customer Service Suite, Mobile Devices, ServiceNow, Salesforce

Responsibilities:

• Handle responsibilities of testing new software applications to ensure that the application meets the business/ functional requirements
• Worked closely with Business Analyst, development team, testing team, IT project managers to ensure successful high quality release. Involved in writing test plan/ Strategy document to plan to test business/functional requirements Involved in Data set up for SIT and UAT.
• Performed various types of testing: System, Functional, integration, end to end and coordinated the UAT sessions
• Developed test scenarios, test cases to meet business requirements and captured test result by maintaining defect tracker in Jira.
• Executed test scripts on desktop and mobile devices Coached junior testers to write test scripts.
• Co-Ordinate with offshore and onsite team on regular basis Participated in providing recommendations in areas of process improvements
• Attended weekly status meetings and provided status report Hands on experience on salesforce commerce cloud Tested the integration of Telephony, Servicenow, Identify Management (for SSO) and customization on salesforce for customer care

Software QA Analyst

Confidential, Fort Worth, TX

Environment: TFS, MTM, Queue Explorer, NLS, Admin, Perfecto, SQL Developer.

Responsibilities:

• Participated in project planning meetings with PM, PO, BA & Development Teams.
• Reviewed and analyzes Business Requirement Documents and Web Services Documents with Business Analyst and Developers to resolve ambiguity before designing Test Plan and Test Cases.
• Prioritize the testing of critical test cases over others based on feedback from the requirements gathering meetings.
• Reviewed Change Request (CR) with working committee during approval process.
• Prepared test plan, test scenarios and test scripts based on the requirements.
• Conduct test cases review with team members.
• Developed test cases in TFS & MTM test management tool.
• Executed Automated and Manual test scripts in MTM.
• Worked closely with development team, testing team, IT project managers, Product owners to ensure successful high quality release.
• Participated in daily, weekly stand up meetings with different management teams.
• Performed Black Box Testing, Smoke Testing, Functional Testing. Regression testing by executing test cases maintained in TFS & MTM.
• Performed backend testing using SQL Server to ensure data consistency with the front end.
• Performed Mobile testing using Perfecto and actual mobile devices to ensure that Functionality works as expected.
• Logged defects in TFS and MTM, and set the correct Priority and Severity, along with correct reproduction steps and the correct screenshot.
• Used Queue explorer to validate request and response message that was sent from Provenier in xml format.
• Created Job Aids for different task and upload onto SharePoint

QA Analyst

Confidential, Richardson, TX

Environment: Application Life cycle manager 11.52, Windows 2000/2007/XP, As400 (I-Series), MS Excel, MS Visio, XML.

Responsibilities:

• Highly involved in all phases of Software Development Lifecycle including planning, developing, and testing and post production deployment of an application.
• Created High Level Test Plan/Test Cases from the Business requirement/ Functional requirement document, and set the data according to it.
• Used predefined excel Macros to automate loading, retrieving, delete members information in RxClaim (As400).
• Created test members and added claims on AS400 to validate Rx Claim scenarios.
• Used EZTEST tool to automate claim submission through web portal for claim processing validation.
• Worked on Eligibility Load and verifying Eligibility Load in QL (CTE1) from RX Claim.
• Refreshed production data into test environment for validation.
• Executed SQL Queries on AS400 to validate changes have been made, based on scenarios.
• Used SOAP UI to test a web service, send prescription into pharmacy application for processing.
• Attended multiple meetings with the Client, Lead, developers, and Project Manager to fully understand the functional and technical requirement, and to discuss the Test Scenarios created.
• Trained new members of the team in the project.
• Performed GUI, Boundary, Functional, Integration, Regression and end-to-end tests.
• Logged defects and created reports in ALM.
• Created RTM (Requirement Traceability Matrix) to make sure all the requirements are covered and test cases are executed and their status.
• Interacted with the development team and business team in resolving the critical issues.
• Work extensively in validation of RxClaim (AS400) generated and Validated reports like CET (Claim experience tape), EOB (Explanations of benefits), Transition-Fill letters, 1013 Reports and AEF (Invoices)
• Handled and worked in multiple projects at the same time within the given time frame.

QA Analyst

Confidential, Mooresville, NC

Environment: ALM/QC, MS Office 2013, SharePoint, Java, SQL

Responsibilities:

• Review Design Specification and Functional documents.
• Participated in creating Test plan.
• Experienced as Functional Tester, Writing and Executing Test Plans and Test Cases in highly structured development environments
• Tested online applications for Brower Compatibility, System Integration, Performance, Functionality, Design Verification and Validation.
• Involved in the complete Software Development Life Cycle (SDLC) in waterfall Environment.
• Performed GUI, Functional, Regression, Integration testing.
• Heavily used Quality Center for Defect tracking or bug reporting in the software.
• Conduct re-validation and verification of bug fix.
• Provide the daily status report to upper management team.
• Interact with developers and discuss technical problems, reported bugs and support development team.
• Performed forms validation and data feed testing.
• Performed User Acceptance Testing.
• Experienced in using SQL queries to retrieve and validate data from the back end servers.

QA Analyst

Confidential, Dallas, TX

Environment: Quality Center/ALM, MS-Office, Visio, SQL, Mobile device

Responsibilities:

• Participate in all Software Development Lifecycle phases including design, development, test and post-production releases, and software certification.
• Attended Kick off meetings to obtain requirement documents.
• Developed and executed test cases using Quality Center.
• Performed testing on various browsers and mobile devices
• Performed Sanity Testing to determine if existing major functionalities are working as expected after new developments.
• Track and log defects in Quality Center and assign to developer.
• Performed Integration, Regression testing.
• Conducted data validation testing (back-end) using SQL queries.
• Worked in Production Support.

QA Analyst

Confidential, Fort Worth, TX

Environment: Quality Center, Rally, SQL, MS-Office, Visio, Putty, DB Visualizer

Responsibilities:

• Participate in all Software Development Lifecycle phases including design, development, test and post-production releases, and software certification.
• Analyze and interpret design specifications, business requirements and end-user feedback and apply information to the testing process.
• Task out User Stories and provide estimate of QA testing effort for accepted User Stories.
• Review and validate Design documents against product owner's expectation.
• Defining test environments and test tools, prior to commencement of testing.
• Document and discuss test execution results and create defect-tracking records for discovered problems.
• Collaborate with Support and Development to research and test production issues.
• Access and Monitor application logs using PuTTY to troubleshoot exceptions.
• Performed data validation in DB Visualizer using manual queries.
• Writing SQL queries to validate data values against Oracle database.
• Validating DB changes against databases.
• Tested processing prescription using different Third Party Plans (Insurance plan) that includes Filing Claim, Retransmitting claim, paper billing, Rebilling, Claim Override etc. (PBM).
• Used Soap UI to mockup data for Electronic Prescription..
• Writing test case specifications, test cases, scripts, procedures and scenarios in Rally.
• Performed testing on Point of Sale (POS), Store Based Mail Order (SBMO) and Interactive Voice Response (IVR) components using Request Sender and SOAP UI that uses the XML request and response to and from the vendor and Pharmacy system.
• Schedule Show & Tell with Product owners, designer and developers to demonstrate new features and/or enhanced product functionalities.
• Take ownership of project by liaising with product owners, project managers, designer and developers as required during test preparation and execution phases.
• Spot checks/Sanity test before code is released to the client.