SUMMARY:

• Over Seven years of experience in the IT industry with an emphasis on Quality Assurance / Software Testing with exposure to both Manual and Automated testing tools.
• Experience in working with different Client Server as well as Web Based applications.
• Strong experience in Quality Assurance and Software Testing.
• Extensive experience in working with different domains such as Retail, Healthcare, Finance and Banking industries.
• Expertise in using Mercury Interactive Automated Testing tools Win Runner, LoadRunner, QTP, and Quality Center.
• Exposure to both Manual and Automated Testing of applications developed on Windows and UNIX platform.
• Experienced on testing Mobile apps on iOS3/4 and Android Platform.
• Good Experience in testing Retail eCommerce and POS - Point of Sale Application
• Experience using Android DDMS features such as Log cat, Screen Capture.
• Solid expertise in mobile testing using variety of Android devices.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Extensive knowledge of SDLC methodologies such as traditional SDLC, Agile, Waterfall etc...
• Excellent understanding of all phases of STLC (Software Test Life Cycle)
• Experienced in testing Client-Server and Web-Based Applications.
• Experience in Black Box, Positive, Negative, Data-driven, regression testing, functional testing, Unit, Integration, System, Front-End and Back-End Testing.
• Hands on experience in Agile / Scrum, Waterfall and Iterative Development Methodologies.
• Performed sanity testing, smoke testing, Usability testing and Security testing of various applications.
• Experience in performing various types of back-end testing such as data validation, data migration, data conversion, data integrity testing.
• Experience in test case creation, test execution, bug reporting & bug tracking using test management tools such as Visual Studio - Microsoft Test Management (MTM) and HP Mercury Quality Center (QC) /ALM
• Used Visual Source safe (VSS) and Team Foundation Server (TFS) as a version control system
• Used Quality Center for Bugs reporting and communicating to developers, product support and test team members.
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands/UNIX scripts.
• Extensive working experience in Oracle on UNIX Environment.
• Good Documentation, Change management and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.

TECHNICAL SKILLS:

Testing Tools: WinRunner, QTP, LoadRunner, SOAP UI

Bug Reporting Tools: TestDirector, Bugzilla, Clear Quest, Jira

Requirement Mgmt. Tools: Caliber RM, Rational Requisite Pro, Quality Center/ALM, Share Point

RDBMS: MS SQL Server, Oracle, MS Access, Teradata, DB2, Sybase

Other Tools: MS Office Suite (Word, Excel, Power point, Visio), Visual Studio, MS Share Point

Test Mgmt. Tools: ALM/Quality Center, TFS, MTM, etc.

Methodologies: SDLC, Agile, Waterfall, JAD, RAD

Operating Systems: Windows 2000/XP/2007, UNIX

Web Browser: Internet Explorer, Mozilla Firefox, Chrome etc.

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Sr. QA Analyst

Responsibilities:

• Involved in testing the full functionality of POS (Point Of Sale system) from end to end.
• Close interaction with designers and software developers to understand application functionality and navigational flow.
• Daily Update Meetings with QA Manager to discuss the status of Projects.
• Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required conducting the effort.
• Actively involved in preparing business and technical documentation for applications in design, which would serve the development team. Developed user requirements for the POS application.
• Performed Smoke, Sanity, Regression, Integration, and Functional tests.
• Analyzed the user stories in the product backlog for each sprint and added the requirements to HP ALM. Mapped the dependency of the requirements.
• Performed tasks on IBM 4690 controller application to implement the modifications presented in the requirement.
• Tested the cashier activities, POS ability to read cards, store server, and back office integration.
• Tested on various VeriFone VPP Pin pads such as MX 0860 and MX 0915 pin pads with Omnico software (N2N4).
• Communicated defects to developers and log bugs encountered in ALM/Quality Center during test execution phase, create defect tickets, and followed-up with appropriate developers until all issues were resolved.
• Performed payment transactions authorization using Base 24.
• Involved in Test Data Preparation and Optimization.
• Used NCR's logix to create Copient Offers and used Copient web tool to load those offers.
• Used Zint barcode generator to create various types of barcodes for testing purposes.
• Performed POS (point of Sale) testing using image scanners, barcode scanners, POS registers and scale.
• Worked on Toshiba ACE POS application (IBM 4690) for performing commands to modify the terminal features and controller application features.
• Created Test Sets in Quality Center and executed for each build.
• Wrote test cases and tested POS back end application which involved in EJ (Electronic journal) and Stocks.
• Followed Agile (Scrum) project management procedures.
• Involved in preparing Traceability Matrix for the functional requirements of the system
• Reduced inventory by monitoring staff, facilitating Associate training on Point of Sale (POS) replenishment system, and introducing improved inventory movement controls.
• Prioritized and reported defects using Quality Center and generated documents and reports for further analysis.

Environment: s: UFT/QTP, ALM/Quality Center, VB Script, XML, Toad, Oracle, Android, iPod, iPad, iOS, HTC, Blackberry, Nokia etc.

O' Confidential, Springfield, MO

Test Analyst / Mobile Tester

Responsibilities:

• Performed on Agile to emphasize face-to-face communication over written documents.
• Created Test plans for Autostash and Oreilly websites.
• Worked closely with UI developers, DB developers and BA's to create and execute the test data.
• Designed and executed Test plans and cases for Service Orientated Architecture (SOA), web Services, and web based applications to ensure product quality.
• Track all issues in an issue management system - JIRA for internal applications, or an agreed upon application for manage issues or enhancements.
• Used Atlassian Jira for defect tracking and service requests.
• Performed front-end and Back-end testing based on ATG and Endeca data.
• Created and executed the test cases from the scratch for End to End regression in TestLink.
• Used Fisheye for Search. Monitor, track
• Created the test plan, test scripts for Load testing.
• Used Atlassian Confluence for document collaboration.
• Performed live checkout transactions by using tax calculators to verify the accuracy of payments system.
• Performed Burp security scans to check the vulnerability of the application.
• Used Bamboo for continues integration, development and Release Management.
• Ability to develop automated scripts from scratch, which are unable and maintainable.
• Performed functional testing on web browser and Mobile devices.
• Created load testing test Scripts on Keynote Test Perspective.
• Also performed User Acceptance Testing on all the trading applications.
• Used Keynote Device anywhere cloud computing tool for performing mobile web testing.
• Performed back-end testing on the Oracle database by writing SQL queries.
• Interacted with developers and business Users to communicate.
• Performed load/ performed testing using Keynote test Perspective in QA and UAT phases by applying simulated users and real transactions.
• Been an onshore coordinator with the huge team of Aaxis in china.
• Gathered the data from google analytics to analyze to check the flow of the current users for the live application.
• Performed Black Box, Integration, Functionality, System, Database, Regression, and Acceptance Testing from each release build.
• Handled the complete responsibility of testing and mentored new testers in the group.

Environment: Test Link, MS-Visio, XML, TOAD, HTML, JIRA, Device Anywhere, Test Perspective, Oracle 11g, ASP.Net, SOAPUI, J2EE, C#, .Net, Web logic, SQL.

Confidential, MN

QA Engineer / Mobile Tester

Responsibilities:

• Developed and Documented Test strategy, scenarios and Test cases, test plan in accordance with the Business Requirements Documents.
• Strongly participated in manual and automated testing.
• Used to develop Test Plan, Test Strategy, Test Cases, and executed them in test lab (QC/ALM 11.0) and excel sheets.
• Participated in the agile development methodology, iteration and agile release process.
• Tested consumer mobile web and apps in different Kinds of Mobile smart phones such as iOS and Androids.
• Tested web, links, buttons and different modules related to mobile web and e-commerce.
• Worked closely with the developer, BA, scrum master and product owner for development of mobile web and apps.
• Used Quality Center/ALM 11.0 for execution, tracking and reporting for Internal High Level access and also to create reports and update bug status.
• Used Jira Tool for Bug Reporting and Tracking for application while Coordinating only with vendor and to track reported defects.
• Tested implementation of Mobile web/and mobile apps on smart phones that include IPhone 5, 4, 4GS, 3GS and Android 2.2, IPad 2.0 and Most of the Android devices.
• Participated in mobile web and mobile apps testing, functional, regression, integration, smoke, UAT, adhoc and non-functional testing for all smart phones / iOS and Androids after release of each sprint.
• Worked on Web sphere e-commerce platform.
• Used iPhone Configuration utility tool for iOS bug reporting and Catlog for Androids smart phones.
• Involved in Requirement Assessments/ review to see if new requirements impacted existing business.
• Involved in End to End test of whole application.
• Performed functional testing on QA6, Pre-Prod and Regression testing on Production environment before Mobile apps and website is redirected.
• Involved in Testing Point of Sale system, when the POS team needed additional resources.
• Tested Frontend POS application which is developed in .Net and Defects were identified, provided results to the development team for debugging.
• Participated in Walk through, Requirement review and Defect report meetings periodically.
• Involved in the User Acceptance testing (UAT) to check the reliability for end user.

Environment: Quality Center/ALM 11.00, Java, HTML, C++, SOAP UI Share point server 2003, Endeca, Base Camp, Share Point, JavaScript, I Phones 5, 4, 4S, 3G, Androids, HTC, Windows.

Confidential, Bentonville, AR

QA

Responsibilities:

• Attended walkthroughs with the business analyst, team lead, Project managers and developers to understand the application and requirement specification.
• Reviewed Business Requirement Document, Technical Design Documents and prepared requirement review documents, design review documents respectively.
• Conducted ambiguity review meeting with the business analyst and team lead to clear any ambiguities regarding requirements.
• Created test plans, test summary report and test cases.
• Involved in testing the full functionality of POS (Point Of Sale system) from end to end.
• Created proper traceability between Requirement, Test Plan, Test Lab and Defects module in HPALM.
• Participated in unit testing and pre-merge testing and prepared report based on results.
• Manually executed the test cases and logged the defect in HPALM.
• Expert in retrieving logs from Command Prompt in UNIX and the Devices (release log, build details, system error message and background message, any particular zap or store configuration setting for executing the project).
• Extensively worked on the POS terminals (also known as registers) connected to Controllers IBM 4690.
• Used JIRA for tracking requirements and Defects for Continuous Improvement Methodology.
• The transaction data recorded at the POS registers are sent to the central data repository through the controllers. Also, all communications from the register to other 3rd party systems are routed through the controller. There were two POS controllers, the master (CC) and the alternate master (DD) which acts as the backup to the master controller.
• Performed Device testing on iOS, Android Devices and other web based and window based simulators.
• Tested SOAP Envelope which is the root element of a SOAP message.
• Prepared Data including raw and XML data, SOAP messages that satisfies all the business conditions and real world scenarios.
• Performed testing of web services using Para soft SOA tool for EI (Enterprise Integration) Middleware services on BSS.
• Performed data driven test manually for functionalities with multiple set of data.
• Involved in defect review meetings with the developer to discuss the severity and priority of the bug detected.
• Used Quality Center/ALM as the defect tracking tool to track, review and generate report on bugs.
• Generated Project status reports through Quality Center/ALM and Document Generator for team meetings and Management review.
• Manually regressed test cases, conducted creating test sets in HPALM after the bug fixes were done by the developer.
• Performed backend data validation by writing SQL queries retrieving data from database and compared with the test data.
• Prepared a detail Test schedule and Test Metrics on a weekly basis for the project members to know the status of the QA Process.
• Interacted with Developers and Business Analysts to understand the severity of the defects and assigned priorities accordingly.
• Set schedule estimates, timelines, milestones for the task identified.
• Used remote desktop connection, mobile application, EPAY Simulator, EPAYT transaction viewer and MSCO simulator for executing some test sets.
• Worked on Self-Checkout systems and took the diagnostic logs for further information
• Worked on compliance projects and multiple different projects in multiple releases.
• Co-ordinate between Offshore and Onsite team.
• Worked Closely with Production data and Created few real orders with complete real data which were later cancelled at Enterprise level

Environment: UNIX, HP ALM 11, HPALM, Microsoft Office, XML, SQL, DB2, IBM 4690, i0S, Android

Confidential

QA Tester Facets & EDI

Responsibilities:

• Responsible for review of requirements from Business Functional Specifications and conducted code as well as application design walkthroughs with Business, dev. team and test team members respectively to create Application Design Document.
• Performed Gap analysis and assessed risks of the project
• Huge working experience in SOA testing
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Conducted Business validations for different FACETS modules Providers, Claims, enrollment and Membership
• Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different data in excel sheet using QTP
• Participated in building automation test scripts based on BPT module of Quality Center.
• Prepared Test Plans and Test Cases based on the functional requirements and HIPAA regulations like 834, 837, etc.
• Participated in the management of testing project with the help of QTP.
• Validate the date from EDI transaction in the front end as well as back end.
• Testing of EDI X12 840, 837 and 835 Transaction sets for claims processing
• Tested 4010/5010 conversion EDI transactions, 840, 837, 835, etc.
• Edit claims (EDI Claims) with Ultraedit.
• Validate the date from EDI transaction in the front end as well as back end.
• Worked on different EDI scenarios for batch processing.
• Strong knowledge in HIPAA EDI 4010 and 5010 with ICD-9 and ICD-10, analysis & compliance experience from, payers, providers and exchanges perspective, with primary focus on Coordination of benefits
• Performed Manual Testing to check the usability of the application.
• Used SQL queries to do backend testing to perform data validation, data migration/data conversion validation.
• Performed manual testing to conduct backend testing using UNIX shell scripts and SQL Queries
• Executed Configuration Testing to check if the application was compatible in different environment for each module of the application.
• Created test cases manually to perform different types of testing such as positive/negative, functional/regression, interface, black box, performance testing, smoke/sanity testing, etc.
• Part of a team for testing FACETS Accumulators
• Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Conducted Back-End Testing manually for the purpose of Database Integrity.
• Developed test scripts in SQL to check the data integrity from the databases
• Bug Reporting and Tracking using Quality Center
• Performed User Acceptance Testing (UAT)
• Generated defect reports using Quality Center and presented using MS Office tools

Environment: FACETS, SQL plus, VB Script, MS Visio, XML, MS Outlook, Test Director, Quality Center, QTP

Confidential

Sr. QA Analyst

Responsibilities:

• Worked as a Member of the QA team, responsible for the testing and certifying the software applications as safe for deployment.
• Involved in testing the full functionality of POS (Point Of Sale system) from end to end.
• Close interaction with designers and software developers to understand application functionality and navigational flow.
• Daily Update Meetings with QA Manager to discuss the status of Projects.
• Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required conducting the effort.
• Actively involved in preparing business and technical documentation for applications in design, which would serve the development team. Developed user requirements for the POS application.
• Executed test cases manually to check features of the integrated modules, compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.
• Involved in Test Data Preparation and Optimization.
• Performed POS (point of Sale) testing using image scanners, barcode scanners, POS registers and scale.
• Created Test Sets in Quality Center and executed for each build
• Involved in testing Web services and XML with tool called 'SOAP UI'.
• Validated the Web Services (SOAPUI)for both Request and Response messages
• Involved in Functional Testing, Regression Testing, Sanity Testing, Ad-hoc Testing and User Acceptance Testing
• Involved in preparing Traceability Matrix for the functional requirements of the system
• Worked with XML, SOAP and performed SQL validation against XML, generated by the web-services
• Reduced inventory by monitoring staff, facilitating Associate training on Point of Sale (POS) replenishment system, and introducing improved inventory movement controls.
• Used Quality Center to report bugs and follow up • Prioritized and reported defects using Quality Center and generated documents and reports for further analysis.

Environment: Quality Center, Web Services, SOAPUI, SQL, HTML, XML

Confidential, Fort Worth, TX

QA Analyst

Responsibilities:

• Understanding the goals and requirements.
• Analyze the Business Requirement Document, Functional Specification documents to prepare Test Cases based on the Test Plans and Use Cases.
• Involved in Developing the Test plan that contains the entire schedule and deliverable list including the testing phases.
• Expertise in developing Test Plans, Test Cases/Scenarios, Test Procedures and analyzing Test Results.
• Execution of Test Scripts.
• Used Rational Manual Tester for test case writing.
• Generated Test Scripts using Rational Manual Tester.
• Documenting and generating the results as per the goals and requirement and publishing them.
• Preparation of regression test cycles.
• Involved in Black box, Smoke testing functional testing, integration testing, load testing, regression and System testing
• Tested the functionality of applications by using manual and also automated the application for Regression testing.
• Used SOAP UI to test the web services used in project like (Loan services)
• Involved in Executing Automation scripts using Rational Functional Tester.
• Running SQL queries using tools like TOAD.
• Experience in using Unix for file manipulation
• Involved in POS Testing
• Testing of new software for Point of Sale ( POS )Systems
• Verified the Cash flow in POS application
• Testing done on Receipts printed from POS System
• Testing done on Coupons used during POS Transactions
• Testing done with different tender types like Cash/Check/MO/Debit/Credit Cards used during POS application Tendering
• Testing done on EOD (End of Day) Close Out on each POS terminal
• Running tests within a lab environment to determine functionality of systems
• Defect tracking using Clear Quest.
• Responsible for submitting daily testing status report to management.
• Involved in complete QA Life Cycles
• Worked with the Business Analyst to validate actual test results to expected results and ensure the test requirements are met.
• Involved in all Software Development Lifecycle phases including design, development, test and post-production releases.
• Involved in training, knowledge transfer and sharing sessions.
• Conducted review meetings with business, design and development teams.

Environment: Java, JSP, Rational Test Manager, Rational Clear Quest, Rational Manual Tester, Rational Functional Tester, SOAP UI, XML

Confidential, Dallas, TX

QA Analyst

Responsibilities:

• Performed Regression, functional testing of Retail and eCommerce applications
• Performed functionality testing of placing online orders on eCommerce website and integration testing of payment process.
• Written test cases, executed functional test cases
• Reported and tracked the defects using Quality center tool
• Executed QTP scripts for regression testing
• Designed and developed Test Plan and Test cases for UAT (User Acceptance Test) testing.
• Involved in testing Web services using 'SOAP UI' tool
• Tested payments using different types of credit cards
• Performed regression testing for delivery methods and electronic shipping confirmation process
• Performed Adhoc testing and browser compatibility testing on eCommerce application
• Coordinate with off-shore development and QA teams
• Backend/data validation testing using SQL queries
• Prepared test matrices reports
• Perform Integration testing with Payment

Environment: Java, Web Sphere, Flash, Oracle, QTP 9.2, Quality Center 9.2, JDBC, Agile (scrum), SOAP UI, XML

Confidential, Des Moines, IA

QA Analyst

Responsibilities:

• Analyzed business requirements and module-specific functionalities to identify test requirement.
• Developed Requirements Traceability Matrix to track requirements.
• Conducted Manual Testing for checking the flow of the application functionality.
• Manually tested each module of the application and verify against expected results.
• Analyzed user requirements and prepared test approach document.
• Prepared test requirements, test cases manually.
• Checked the data flow through the front-end to back-end and used SQL queries to extract the data from the database.
• Worked in Agile Scrum methodology for both manual and automation testing.
• Use Jira application for Defect entry and maintain test cases for agile process.
• Conducted Back-End Testing for Oracle databases using complex SQL queries.
• Performed functional testing, navigation testing.
• Performed Database Integrity Testing by executing SQL statements.
• Performed comparison of actual report with the expected values by querying the database.
• Performed extensive manual testing on critical functionalities of the application.
• Created and tested scenarios using positive and negative test data.
• Wrote simple to complex SQL queries to verify the database tables for the data inserted from the GUI.
• Modified and maintained test cases with changes in application interface and navigation flow.
• Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Prioritized and reported defects, presented documents and reports in weekly team meetings.
• Simulate business use with multiple users with typical business scenarios.
• Interacted with developers and team members for verification and validation aspects.

Environment: Oracle, Windows 2000, IIS, Quality Center, QTP, LoadRunner.