PROFESSIONAL SUMMARY:

Result oriented IT professional with over 7+ years of experience in software testing and quality assurance analyst, highly motivated professional with proven ability to assess the opportunities, and leverage strengths to support project delivery; Able to work with, collaborate and partner with cross - functional teams in on/offshore and virtual environments to resolve challenges and issues; Excellent communications and analytical skills to liaise with key customer contacts and vendors to build productive relationships; Seasoned mentor to coach, train diverse professional teams to successfully respond to ever-changing environments and situations. Exposure to formulation and development of annual business plans partnering with executive leadership.

TECHNICAL SKILLS:

• Requirements Analysis/Grooming 
• Non Functional Requirements 
• SQL Server 2012
• Certified Scrum Master 
• ALM Tools (JIRA, Rally, Encompass) 
• Quality Assurance (Performance Testing, Functional Testing, regression) 
• Project Management. Knowledge of data warehouse
• Test Strategy and planning 
• User Acceptance Testing 
• Financial and Banking
• Certificate of Mastery Form (CBAP v2) 
• End to End Testing, Knowledge of Data Modelling.

PROFESSIONAL EXPERIENCE:

Confidential, Sylmar, CA

QA Lead Analyst

Responsibilities:

• Implemented STLC for the testing team for Control Money project - from requirements review (static testing) through Functional, Regression and UAT phases
• Collaborated with Business Analysts, Development, Project Management and Testers to ensure successful delivery of releases
• Responsible for the development of end-to-end and UAT Test Scenarios, Detailed Test Plan, Test Cases for CRM and Control Money projects
• Managed Test Plan and Test cases in TFS.
• Effectively leveraged SQL Skills for the testing and validation of back-end systems and data accuracy.
• Served as point of contact for the reporting of testing progress, quality metrics to enable visibility, transparency and identify improvement opportunities

Confidential, San Leandro, CA

QA Lead

Responsibilities:

• Led JAD sessions to gather business, functional requirements; responsible for documentation of process flow, use cases and technical specifications
• Collaborated with Development team and Swift FX team to review the requirements, defining high level testing scenarios
• Prioritized business capabilities that deliver business value and acted as proxy for business owner to navigate through trade-offs.
• Managed 3+ levels of testing Functional, UAT and Regression & ran SQL queries for back end validation.
• Streamlined the complete regression suite for Pega System (Swift) that resulted in productivity increase of 25%
• Managed and coordinated System and UAT testing during QA phase and production validation
• Experience in Pega 6.1, HP Quality Center 11.0, SQL Server UI, Microsoft Office Products (Excel, Word, Access).

Confidential, Simi Valley, CA

Business Analyst/ QA Analyst

Responsibilities:

• Elicited requirements for small enhancements and facilitated JAD Sessions.
• Assisted business owners in prioritizing requirements using MOSCOW technique and the All IN Approach and ALL OUT APPROACH.
• Authored BRD’s and FRD’s for enhancements and initiatives and conducted walkthroughs with the stakeholders.
• Responsible for preparing the test strategy, Test plan, test cases and test execution of various test phases including End to End testing (Functional Testing, Regression Testing, Web Testing, Data Qualty Testing, System Testing, User Acceptance Testing, Performance testing and Compatibility testing)
• Supported UAT Team and backend validation using SQL/Toad Oracle.
• With expertise in defect tracking life cycle process, managed defect triage to resolve issues and close defects
• Part of a team that chaired quarterly meetings for selected test leads/test competency leads in sharing knowledge and identify ways to continue to refine and improve QA/UAT processes across the organization, which increased production by 15%
• Experience in various systems such as Pega systems, CRM, Sales force, LOS, Equator, DOJ (Breach) and UW UI, CRM Sales force.

Confidential, Westlake Village, CA

Business Analyst/ QA Analyst

Responsibilities:

• Facilitated JAD sessions and conduct interviews with team members and stakeholder to elicit business requirements and feature, functional requirements
• Identified business methodologies and defined applications configuration to support and streamline existing processes.
• Worked closely with technical delivery teams during implementation of enhancement and bug fixes
• Analyzed and reported problems, identifying appropriate resolution and implemented resolution.
• Monitored trends to identify potential areas and recommended enhancements to the system, which cut down processing time by 35%.
• Led UAT, System, Functional and End to End testing for various enhancement and initiatives.
• Good understanding of Payroll Package and Accounting fundamentals.
• Good working Knowledge of HP QTP 11.0 and assisted in executing automated testing using QTP as a test tool.
• Used Mets physical test grid and Load Runner for rapid Web Testing in a high-velocity environment

Confidential, Westlake Village, CA

Software Tester

Responsibilities:

• Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues within proprietary software applications developed for Equity One's national user base.
• Demonstrated methodical, detail-oriented and thorough approach to all assignments, while adhering to compressed timelines. Completed all assignment on or ahead of schedule
• Consistently recognized as Employee of the Month, for excellent demonstration of problem solving and analytical skills
• Prepared detail test plans and test cases for each project and executed the test cases
• Interacted and coordinated with Servicing Technology and business subject matter experts on application changes, development, and deployment.
• Created and maintained system and user documentation.
• Provided weekly verbal and written reports to management and business stakeholders