SUMMARY:

• Over 20 years of professional IT experience with a focus on testing and analysis
• 8 years of Quality Assurance, Testing and Engineering
• 8 years of manual testing experience including: White Box Testing, Black Box Testing, Regression Testing, User Acceptance Testing (UAT), System Testing, and Bug - Fix Testing.
• More than 5 years as a Quality Assurance Lead/Senior Engineer leading a team of 14
• 8 years experience utilizing Mercury Test Director and HP Quality Center.
• 2 years of automation testing experience utilizing Mercury Win Runner/HP QTP, and Load Runner/HP Performance Center.

TECHNICAL SKILLS:

Programming Languages: COBOL, QBASIC, C/C++ (Interactive Menus), MVS/JCL, CICS, Batch Files (Dos/Windows driven)

Software Config and Utilization: Ghost, Mercury WinRunner, ArcServe, Lotus Notes, HP Quality Center, NetFinity Manager, WordPerfect, WordPerfect for Windows, Microsoft Office, Microsoft Exchange, Microsoft Outlook, Rumba for AS400, Reflections, Visio, Extra for Windows, Microsoft SNA Client, Microsoft Internet Explorer, Netscape, Symantec PCanywhere, Lotus Office Suite, McAfee Antivirus, Various Software & Configurations

Hardware Config and Utilization: IBM Desktops, IBM Laptops, IBM Servers, Compaq Desktops, Compaq Laptops, Compaq Servers, Desktops, Laptops, Printers, Scan Jet, Plotters, IBM Token Ring, IBM Ethernet, SUN Sparkstations, Xerox Printers, NCR POS/Self Checkout /IBM 4690 POS Hardware

Operating Systems: DOS, Win 3.1, Windows for Workgroups, Win 95/Win 98/Win NT Workstation, Win NT Server/Win 2000 Workstation, Win 2000 Server, Win XP, Win 7, OS/2, Novell NetWare, UNIX

PROFESSIONAL EXPERIENCE:

Quality Assurance Analyst

Confidential

Responsibilities:

• Creating test plans, test scripts and test summaries for testing cycle.
• Verifying software changes for Form Agent, XPI and Secure Commerce Application (SCA) / Point. Executing test scripts and updating defects as they were verified. Created new defects as they were discovered using JIRA.
• Verification of upgrades to the operating systems as well as the user platform for different terminal types for Confidential .
• Working with development to ensure that functionality was as designed and if issues arose and needed troubleshooting. Used PuTTY, Socket Listener to retrieve log files for research of defects or issues.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Work closely with Confidential /Salesforce Technology and business owners to set QA compliance objectives and ensure those objectives were met
• Created test strategy and test cases based on product requirements utilizing HP Quality Center 11.0 as a repository.
• Conducted Manual QA Testing of test cases in a Agile Testing Environment.
• Created and executed Automated test scripts to minimize regression testing, utilizing VB Scripting tool - HP QTP.(Quick Test Professional), Windows 10, and Windows Server.
• Created and Executed SQL queries to perform backend data validation of Confidential Environment (AS400,DB2, & Java) and Salesforce Environment (Oracle) utilizing Squirrel SQL Client 3.0 and Apex Data Loader 19.
• Communicated testing progress, test results and other relevant information to project stakeholder and management to enable traceability of Business Requirement(s) fulfillment throughout the Program and Testing Lifecycle.

Quality Assurance Test Lead

Confidential

Responsibilities:

• Mentored and supervised a team of 14 system test and UAT test team members in areas such as testing schedules, testing strategies, testing environment readiness, status reports, personal issues, time off, etc.
• Worked with software developers, business analyst, and managers to create clear and concise business requirements and functional requirement white paper.
• Created Microsoft Excel application to be used as a repository for functional requirements, test cases, and defect/bug tracking.
• Interviewed and hired 6 individuals to create a system test team and User Acceptance Team (UAT) in an effort to create formal test phases.
• Worked with developers to devise standard unit testing procedures and strategies.
• Physically constructed and maintained testing labs (system test and uat). This consisted of building workstations, building servers, running cat5 cable, and overall lab environment readiness.(hardware, software, and testing materials)
• Created Test cycle time frame and scheduling, also devised test plan rotation scheme for testers. (system test and uat)
• Coordinated daily team meetings with testers, developers, and managers to discuss critical and non critical bug tracking.
• Utilized HP Quality Center as a repository for functional/business requirements, test cases, test plans, and defect tracking.
• Mentored and supervised system test and uat test team members in areas such as status reports, personal issues, time off, etc.

Sr. Quality Assurance Analyst

Confidential

Responsibilities:

• Mentored and supervised a team of 8 uat test team members in areas such as testing schedules, testing strategies, status reports, personal issues, time off, etc
• Responsible for Testing OPUS (One Point Universal Service) Retail Application. (Cingular Proprietary)
• Daily review of System Requirements Specifications (SRS), Technical Design Documents, and Test Strategy for ongoing test efforts.
• Writing/Composing new test scripts/scenarios and updating existing test scripts/scenarios based on new findings from System Requirements and Technical Design Documentation.
• Execute test plans, scripts and scenarios and validate results utilizing Mercury Test Director.
• Backend testing using Oracle SQL Plus 9i to validate results.
• Report results, Open tickets, tracking tickets, closing Trouble Tickets, Report Status to QC Lead or Manager, Send Test Scenario Results to QC Lead, Interfacing with Downstream Applications for Overall Test Effort Validation
• Performed functional, regression, unit system, and acceptance testing
• Assist in Training of new hires and existing team members on Retail Applications.

Sr. Quality Assurance Analyst

Confidential

Responsibilities:

• Responsible for creating test cases from Business Requirements using Test Director v 8.0 in a POS Back-End Process and Settlement Environment
• Performing daily research on POS Settlement Processes (Purchases, Voids, Returns, etc) that take place from the actual Point of Sale to the Card
• Issuer (i.e. Visa, MasterCard, etc)
• Extracting assigned system functional requirements from Caliber v 6.0 to create test cases utilizing HP Quality Center
• Responsible for linking requirements from Test Director to Caliber
• Responsible for communicating issues, concerns or questions gathered, onto upper management, SME’s, and developers, verbally as well as updating/maintaining team collaborated spreadsheets and status reports

Sr. Quality Assurance Analyst

Confidential

Responsibilities:

• Served as Team Lead on a uat team of 12 members and a system test team of 8 members.
• Create Functional Test Specifications, Test Runs and Test Cases; own functional areas and work with Technical Lead and Strategy throughout software development lifecycle to ensure a quality product
• Identify and implement necessary testing tools. Determines and implements process improvements; identifies and resolves test design inconsistency within the requirements
• Develops strategy for executing, integrating and POS system testing on Windows and UNIX platforms/IBM 4690 and NCR Self-Check Out Hardware.
• Create Test Plans and Scheduling Estimations
• Create and Execute Test Cases that support the test plans
• Learning new skills on different platforms
• Utilized HP Quality Center for Defect tracking and resolution, Test case entry and Documentation
• Technical advisor for Quality Assurance team
• Coordinate store closing and perform balancing tasks for the store(s)
• Research and troubleshoot critical issues pertaining to testing
• Identification of Showstopper issues during testing while simultaneously updating Mercury Test Director.
• Perform various queries and table lookups utilizing SQL language.
• Proper communication with management/other teams to relay details of issues and their impact on the software

QA TEST ENGINEER

Confidential

Responsibilities:

• In charge of embedded development for NCR's POS (Point of Sale) Platform products utilizing GHOST software and DOS Based Batch files to build OS images.
• Responsible for performing both hardware and software testing in preparation for customer-site integration, which consisted of writing/editing various automated Windows NT Sysprep Scripts, Dos Based Batch files and login scripts to simulate customer utilization.
• Problem solving, Problem isolation (i.e. audio, video, etc), and testing of all operating systems for the following: Net bios features, PCI Serial
• Cards, Device Drivers, and Touch software.
• Slated w/ the testing of the different NCR proprietary product releases. Work environment consisted of Win XP, Win 2000 Professional, Win 2000
• Server, Win NT 4.0 Workstation, Win NT 4.0 Server, Win 98, Win 95, UNIX, Ghost Software and Various POS hardware platforms.
• No formal Test Tools were used.

CLIENT/SERVER DESIGN ENGINEER

Confidential

Responsibilities:

• Testing of any software application (Microsoft, Intra-company developed, and various manufactures) which resides on any client or server throughout enterprise prior to production implementation. Testing was conducted manual as well as automated (Mercury Win Runner/HP QTP).
• Executed SQL queries to manipulate test data within the lab environment
• Design, configuration, and support of clients and servers throughout entire Enterprise, which consist of approximately 700 servers and 14,0 00 to 15, 000 clients in a Windows NT environment.
• Design and configuration of every client and server’s operating system, software application, hardware platform, LAN/WAN connectivity, and mainframe emulation.
• Evaluation of all new hardware prior to production implementation.
• Implementation and maintenance backup solutions, strategies and data storage for the entire enterprise.
• 4th level technical support for end-users throughout enterprise via telephone and onsite.

ENTERPRISE SYSTEMS ENGINEER

Confidential

Responsibilities:

• Installed, Configured, and Supported Windows NT Server and Windows NT Workstation throughout enterprise.
• Lead in the Migration of approximately 400/450 clients running Windows for Workgroups, Windows NT Workstation 3.51, and Windows 95 to
• Windows NT 4.0 Workstation.
• Managed the migration of 48 servers running Windows NT 3.51 Server to Windows NT 4.0.
• Planning /Implementation/Maintenance of Backup Strategy for Servers throughout region.
• Installed, configured, and supported PeopleSoft on Win NT, Win95 and Windows for Workgroups desktops.
• Installed, configured, and supported Microsoft Office suite of applications.
• Microsoft Exchange Account Administrator (setup new accounts and resolved issues or problems with Microsoft E-mail accounts). Installed and supported Microsoft Exchange Client.
• Installed and supported BSCS (BellSouth DCS Customer Support).
• LAN/ Wan Administrator: setting up new user accounts, disabling accounts, troubleshooting user account problems, changing passwords renewing accounts, etc.
• Hardware installation/troubleshooting: SIMMs, DIMMs, hard drives, modems, multimedia CD-ROMS, etc.
• Completely responsible for all new Desktop configuration and support (LAN/WAN connectivity issues, software/hardware installation and support, and physical computer moves and assembly) throughout region.

LAN/WAN TECHNICIAN

Confidential

Responsibilities:

• Level two technical support to users regarding connectivity, compatibility, and or functionality of LAN/WAN topologies. Support for operating systems and connectivity included; NetWare, OS/2, Windows, Windows NT, Windows 95, and, TCP/IP. Topologies supported were, token ring, Ethernet, coaxial, SDLC.
• Mainframe support was performed via SNA 3270, using the above mentioned topologies.

TECHNICAL SUPPORT ANALYST

Confidential

Responsibilities:

• Level one helpdesk support consisted of configuration and maintenance of desktop and laptop PC’s.
• Installation and support of various windows and dos based software applications.
• Installation and configuration of various peripheral hardware including token ring cards, floppy drives, hard drives, modems, memory SIMMs, and various hardware.
• Simultaneously provided technical phone support to 21 facilities throughout the U.S.