SUMMARY:

• Accomplished leadership, team building, systems integration, process continuity and project management.
• Expertise in large - scale systems oriented Information Technology (IT) professional with twenty years of experience in supporting heterogeneous systems within diverse computational infrastructures.
• Proven and effective interpersonal communication skills.
• Demonstrated abilities in successfully managing multiple concurrent teams and projects.
• Ability to orient, understand and diagnose complex scenarios to deliver effective and efficient solutions within the context of existing processes.
• Significant experience vetting, procuring, implementing and managing proprietary and open source enterprise hardware and software solutions.
• Dedicated to building a culture of causality, transparency, change awareness and continuous improvement.

PROFESSIONAL EXPERIENCE:

Confidential, Colorado

Software Engineering Quality Assurance

Responsibilities:

• Direct all QA OnShore and OffShore resources (+80) across all SE developed portals and projects.
• Manage Continuous Integration (CI) platform.
• Evolved CI platform to include analytics engine based on Elastic Search and Kibana.
• Standardize intake and metric gathering.
• Standardized team Test Scripting lifecycle within an Agile workflow.
• Shift oriented testing toward development (Shift Left) by attending DEV SCRUM and working directly with developers in Sprint.
• Implemented a Service Catalog to track Test Scripts by application stack.
• Defined and created SE QA JIRA project queue to track team deliverables.
• Participate in architectural review for SE related projects.
• Manage QA leads for respective application stack and overall ServiceTest OnShore and OffShore resources.
• Provided real-time and long term QA resource planning which includes final review of QA Level of Effort (LOE), timing and fiscal projections.
• Voice Online Manager (VOM)
• Spectrum WiFi
• BotNet (Intrusion Detection and Communication Platform)
• Spectrum Guide
• Sectrum WiFi
• Spectrum mobile TV application (STVA) including Roku variant
• Ensure resrouces are mobilized and engaged in inter/intra-departmental initiatives;
• Coordination of software pipelines between upper and lower environments;
• Facilitate QA and production support handoff and production validation as required; and
• Advocated continued investment in core tools (Splunk, AppDynamics, CI) to standardize and unify support.

Confidential, Colorado

Consultant

Responsibilities:

• Provided team direction, training and coordination relating to the architecture, health and support of software stack across numerous organizations;
• Guided Release Managers in supporting Cloud and physical Production and Test software delivery initiatives;
• Created consistent process to support upper to lower environment deployments;
• Scope spanned seven departments over more than 15 application stacks;
• Briged the communication gap between Product, Software Engineering and NetOps
• Provided executive reporting, communication and weekly status; and
• Standardized Software Release planning and communication within Agile and Waterfall contexts.

Confidential, Colorado

IT Manager

Responsibilities:

• Provided team direction, training and coordination relating to the architecture, health and support of corporate physical Production, Test and Cloud application environments.
• Initiated and architected significant investments in DevOps IaaS oriented workflows leveraging Chef, Git and Jenkins to enable Continuous Integration (CI) and Continuous Delivery (CD) workflows both Onsite and in AWS.
• Supported current and legacy applications within a massive (200+ business critical application clusters) and varied heterogeneous (Linux/Windows) environment.
• Coordinated involvement in projects (such as automation, custom tools/services, database migrations/upgrades/maintenance, code releases, SAN maintenance, OS virtualization, security, application and process integration, application layer upgrades/patching/consolidation, systems architectural, product evaluation, and all application/OS/DB/LB monitoring).
• Organized, maintained and developed monitoring solutions for related applications and servers utilizing Wily Introscope (Application Performance Monitor) and custom coded monitoring solutions.
• Partnered with ancillary teams (such as DEV, UNIX, NT, DBA, Network & Load Balancing) to best define resource allocation and improve infrastructure reliability.
• Partnered with IT Security to implement n-tier security architecture between edge and middleware applications, log file analysis, firewall policies, service account maintenance, security policies and audit functionality.
• Assisted in maintenance of SOX and PCI compliance initiatives.
• Maintained corporate Middleware architectural and procedural documentation library/archive.
• Actively worked to reduce external exposure of sensitive and PII (Personally Identifiable Information).
• Consistently strived to improve efficiency (i.e. through eliminating redundant service calls, Cloud oriented automation, Agile and SOA concepts, utilizing x86 to reduce hardware footprint, centrally aggregate and evaluate logs, accurate monitoring and continuous solution refinement).
• Worked to flatten organizational silos through DevOps philosophy of transparency, change management and working toward a culture of causality.
• Provided daily communication with IT executive management.
• Directly responsible for PROD and TEST operational support of.
• Maintained continuous 24/7 operational support utilizing OnShore and OffShore resources and
• Recipient of 2010 Dish Distinguished Service Award.

Confidential, Florida

IT Manager, Architecture, Security, Systems and Support

Responsibilities:

• aintained the security and backup of departmental servers, network hardware (e.g. Windows 2003 domain services and Linux services such as HTTP, SMTP, IMAP, DHCP, Antivirus), departmental firewall and configured and maintained departmental network equipment.
• Developed and supported a high performance Linux cluster utilizing shared file systems and parallel programming tools such as OpenMPI.
• Documented the function, purpose and configuration of installed equipment, services and processes.
• Researched, recommended, procured and implemented all computational solutions.
• Designed a Linux based, high performance multitier filer solution.
• Wrote the departmental filer to filer, and filer to tape library backup system.
• Developed, documented and implemented disaster recovery procedures
• Performed physical resource planning (e.g. server, workstation, network, power, cooling); and
• Managed computational resource allocation and funding for all departmental computational resources and initiatives.

Confidential, Florida

Lead Computer Applications Coordinator and Architect

Responsibilities:

• Architected and implements the integration a Windows domain with centralized file services and account management into a legacy UNIX environment
• Maintained and ultimately retired a variety of classic UNIX systems supporting scientific research
• Migrated aging UNIX systems/software to Linux and Solaris systems
• Migrated legacy Solaris/DEC/IRIX/HPUX/AIX backend systems to Linux;
• Architected, coordinated and implemented dual boot Windows/Linux systems for student labs;
• Procured, installed and managed several +50 node (tftpboot, and image based) Linux clusters for distributed computational research
• Created operational policy, system images, mirror repositories to achieve secure manageable Windows and Linux installations across the organization;
• Leveraged VMware software for academic and administrative functions
• Performed and verified weekly data backups
• Developed shell scripts to automate redundant tasks and
• Managed employees, assisted users, staff and faculty with general computational support.

Confidential, Florida

Computer Programmer/Analyst

Responsibilities:

• Migrated department backend computing resources from Novell to Windows NT
• Installed desktop operating systems and NT domain management
• Gained considerable experience managing FreeBSD and Solaris based systems
• Provided general user support
• Maintained a stable and comfortable computing environment for the departmental faculty, administrators, and student computer users.
• Administered Windows domain and leveraged FreeBSD to provide file services to Windows, Apple clients.
• Maintained, upgraded and repaired Windows workstation and Apple clients.
• Responsible for conducting weekly backups of Windows domain controllers, file servers and supported computational research labs, Apple labs, printing/multimedia labs, x86 computing labs and
• Introduced then grounded in the concepts and life value of mentorship and selflessness.

Confidential, Florida

Information Systems Manager

Responsibilities:

• Initiated, designed, developed and maintained an Internet accessible music catalog and suggestion request system
• Provided all computer support for staff, volunteers, recording studio and production backend computer support
• Implemented Linux firewall and filtering utilizing IPTables/ebtables
• Maintained FreeBSD, later migrated to Linux based webmail/SMTP/IMAP/HTTP and MP3 audio streaming
• Built and managed Samba/NFS filers with backup functionality and TCP based video surveillance system; and
• Managed IT budgets and provided a competent successor path forward upon departure.