SUMMARY:

• I have 17 years of proven results in the IT industry. I’m experienced in Quality Assurance manual testing, meeting timelines and delivering a quality product. I’ve worked in a broad range of industries - including Utilities, Telecommunications, Finance, Railways, and Retail.
• My roles have required extensive interaction with management, development, business units, and clients. I am a team player, with strong problem-solving and organizational skills. I’m bi-lingual, fluent in Spanish and English and able to learn new applications with ease. Apart from my fulltime position with Sogeti, I also, facilitated this nationwide training class for Sogeti. This was known as TMAP, Sogeti’s testing methodology. Within that 1 and a half year stint, I had the highest percentage of enrollments, attendance and passing grades since it was first offered to all employees.

TECHNICAL SKILLS:

Operating Systems: Windows 9X/2003/NT/XP, Windows 7, Windows Vista, UNIX, DOS, MVS

Test Types: Functional, End To End, Negative, Ad Hoc, Regression, Integration, Smoke Testing, System Test, User Acceptance Testing (UAT), Web Services Testing, and POS testing

Test Tools: Quality Center, SOAP UI, SLT, PBSS (Payroll Benefits Self Service), AgileCraft, RestClient, Wireshark, MS SQL, Microsoft Office 2010, VB script, MS Visual Studio 2010, MS SQL Server 2008, MS Office Communicator 2007, Snag-it, Command prompt DOS, MS 2000 & XP, Fiddler, SharePoint, CIS, DB2, MS Access, EDI, Rational ClearQuest, Cofee, Single Sign On (SSO/VDO), P2K, Toad, Win Runner, Load Runner, Impromptu and LCIS, Bugzilla, SIMS, Enterprise Web Portal

Software Platforms: JAVA.net

Industries: Telecom, Railways, Transportation, Utilities, Retail and Finance

PROFESSIONAL EXPERIENCE:

Confidential

QA Senior Consultant

• Testing their in-house application known as SIMS (POS)
• Developed and prepared documentation for the areas of my expertise, this included Agreements, BMS, SLT and Security.
• Prepared a presentation document for BMS
• Reviewing requirements, specifications
• Work with Release team for smoke testing
• UAT testing, End to End testing and web testing ePay
• As part of SIMs testing, I became the SME for Agreements and BMS (Business Management Services, Security Login, (SLT) Sales Lead Tool)
• Created, updated and executed test cases for SIMS application and SLT (Sales Lead Tool) testing
• Provided status to the business as well as attending Defect Meetings
• Defect Reporting, researched and documented defects into QC; retested defects
• Enterprise Portal Web Services and UI testing were tested using SOAP UI
• Created test cases in SOAP UI based on the WSDL provided for our specific testing.
• Developed and maintained good professional working relationships with Business Owners and Development groups
• Showed initiative in setting and meeting goals
• Began with waterfall testing, then the company transition into Scrum and Agile processes
• Participated in Backlog Grooming, Sprint Reviews/Demos, Sprint Retrospectives and Sprint Planning. AgileCraft processes consisted of 2 week sprint iterations; involving the Manager, BA, Development and QA for all to provide feedback and level of effort for each one of these stories

Confidential

QA Ecommerce QA Testing Analyst/BA

• Testing enhancements to Ecommerce application
• Providing Test Plan to the business
• Creating and executing test case
• Defect Reporting
• Retesting defect fixes and providing detail status
• Collaborated with Off-shore team closely to ensure that all details of the defects assigned to them were clearly understood. I reviewed and approved all off-shore testing prior to presenting to business owners; and then push in for code review and implementation.
• Maintained a good and professional working relationship with BAs, management and internal business
• Attended meetings with internal business, development and management; reviewing production issues, and providing resolutions to those issues, identifying whether it’s environmental or a true defect.

Confidential

BA/QA Analyst

• Attended meetings with the various business groups, discussing requirement updates/changes as well as status reporting.
• Worked with Project Manager to set up tasks for the various business groups to begin the Integration process of all applications.
• Prepared meeting minutes providing status of each of the business groups present, IT, Marketing, Finance, e-commerce.
• Researched and provided analysis for returns process
• Worked Closely with developers
• Defect tracking using Bugzilla
• Defect testing, providing details and screenshots of issues found
• Ran Bugzilla report for all defects in fixed status, and assigned to the appropriate individuals for retesting. Tested and closed the adhoc defects, providing details and screenshots attached to those defects.
• Tested ecommerce website in IE and Google Chrome
• Performed sanity check for development prior to the delivery of code to testers.

Confidential

QA Analyst

• With a short time frame, created 300 test cases based on the Business requirements for test case development
• Executed test cases in three languages, English, French and Spanish, validating each language.
• Executed test cases on two different Kiosks, Credit/Cash and Credit only kiosk
• Used E-web to purchase Will Call tickets and verified Will Call transactions
• Executed ticket purchases via cash, validating all aspects of cash transactions including printing of ticket
• Executed Credit Card ticket purchases validating all aspects of credit card transaction, including printing ticket
• Provided detailed description with screen shots of the defects found to development
• Maintained good communication with management and development, providing daily status.

Confidential

QA Analyst

• Analyzed third-party vendor requirements for test case development
• Maintained good communication with Testing Team
• Consulted with Confidential SME’s for creation of scenario-based test cases
• Utilized Case Complete for authoring test cases
• Compared and contrasted differences in third-party vendor requirements documentation between versions leading to new version(s) and utilization of utility (Beyond Compare)
• Had brief training on their simulator.

Confidential

Integration Coordinator

• Coordinated and facilitated the testing efforts between the various Business groups
• Provided time lines and testing schedules for each business group
• Communicated to Integration group all issues found in testing
• Provided Daily Status Reporting
• Developed graph charts for upper management detailing daily testing progress for each business group as well as providing a daily combined overall status
• Testing and certifying projects which passed through POS, Kiosk, Network, Desktop Support and Security departments prior to being implemented to production stores; including establishing a baseline of network bandwidth, transaction, boot, functionality timings and event logs
• When new projects are being certified, testing includes obtaining knowledge transfer from testers, developers, project managers and engineers.
• Maintain a working list of functionality that transverses the network along with the end points, IP and network paths.
• WireShark network analyzer is used to obtain the traffic during testing on multiple bandwidth tiers.
• Wrote technical documentation and configuration details for testing as well as writing test plans and summary reports for each certified project

Confidential

QA UAT Analyst

• Worked in a team environment which included User Acceptance testing for mainframe applications.
• Met and clarified client requirements, analyzed system design documents to identify requirements and functionality for testing.
• Participated and facilitated in structured walkthroughs to concur on test scenarios, conditions and overall plan.
• Created, processed and researched EDI (Electronic Data Interchange) transactions
• Prepared and maintains documentation on test cases, test conditions and test scripts.
• Performed regression and change request testing by analyzing the changes using business requirements, technical requirements information and detail design documents.
• Created test cases, test scripts in Quality Center and executed scripts from Quality Center

Confidential

QA Systems Test Lead

• Cofee East Team Lead, supervising a group of 4 to 5 testers
• Facilitated team meetings, providing assignments to the team
• Participated on Requirements walk through.
• Participated in Go No Go calls, reporting showstoppers
• Participated in status call meetings with Internal Business owners, PMs, and Development team, providing testing status, defect status and reporting system downtimes which could possibly delay the release
• Assisted with production defect testing
• Assisted Development with functionality and regression testing
• Encouraged and assisted in team building exercises
• At times lead both Cofee East and Cofee West teams, approximately 17 testers

Confidential

QA Test Analyst

• Tested various projects such as Sales Force and RDN, both web based applications and Credit Bureau Reporting
• Created test cases and scripts based upon documented business requirements and test plans
• Managed defect tracking repository
• Tested software applications in C+.Net environment
• Development environment was Agile and Waterfall
• Used MySQL
• Used Compuware to track defects, analysis of defects, risk reporting
• Responsible for Functional Testing, Regression, Integration and System Testing
• Executed system, functional, and regression testing in AS/400
• Verified testing results in AS/400
• Conducted messaging and communications testing between dealers and lenders
• Partnered with analysts and developers to ensure test plans covered business requirements
• Participated in quality reviews on all software prior to delivery
• Used my skills in developing, executing and maintaining Test Plans, Test Scenarios, Test Cases and creating the Traceability Matrix based on business requirements
• Facilitated user acceptance testing, planning and execution

Confidential

QA Systems Test Analyst

• Provide complete and comprehensive quality assurance, system integration, system test, regression test, platform enhancements and modifications of the Verizon Converged Front End Engine (East), Back End Engine (East), Single Sign On tool and Customer Security Management Tool using web based applications
• Participate in detail design reviews and walkthroughs with Business, PMs and Development
• Provided Usability testing and Black Box testing of required software, certifying code Install/Uninstall client applications as needed
• Used good communication skills when interacting with Development team, Automation team as well as Technical writers.
• Her knowledge of installation of certain programs gave her the exposure to assist out of state teams with installation of those programs
• Provided detailed defect description to development, expediting error resolution
• Primary tester who tested Single Sign On, as well as the Customer Security Management Tool, certifying no break in code between all the applications
• Used CMIS a defect tracking tool, to track defects, analysis of defects, risk reporting
• Retest production incident reports, verifying code fix for GUI errors
• Experience in developing, executing and maintaining Test Plans, Test Scenarios, Test Cases and creating the Traceability Matrix based on business requirements
• Provided daily status reporting, while meeting project timelines for go/no go decisions
• Provided support as system administrator to unlock, release or change passwords to Cofee application

Confidential

Senior Systems Analyst

• Investigated, researched, designing and documenting technical systems solutions for assigned end-user business processes
• Designed and developed systems solutions through analysis of business requirements established by end-users, business analysts and account managers
• Developed and reviewed business and system requirements considering existing equipment capacity and limitations and desired results
• Developed and maintained good working relations with all teams.
• Used her skills to troubleshoot and repaired systems as systems problems arose
• Provide design recommendations when needed to programmers, based on system exploration and requirements to obtain best solutions for business problems

Confidential

IT Systems Program Analyst

• Implementation Test lead
• Worked closely with third party vendor development team to resolve critical to medium level defects.
• As Implementation Lead, tested and verified new code, approving test results, providing the Go No Go status prior to East coast going live
• Interact with vendors and end-users to create, develop, execute, and facilitate application, feature releases, and regression test cases using Client Design Specifications, Test Director, and Sanity software applications, following all aspects of the testing cycle
• Reviewed requirements for the development of creating and executing detailed test cases.
• Traveled to meet with third party vendor development team to test new code fixes and any other defects found while regression testing. Issues found were raised and resolved immediately
• Develop and manage project plans, ensuring compliance with time frames, available resources, and budget allocations, while delivering high quality results and meeting/exceeding customer expectations
• Coordinated a multi-location team of company and vendor representatives in the development, execution, certification, and implementation of maintenance/enhancement releases. Review issues, enhancement requirements, and design documents for compliance with user requirements
• Participated in Change control meetings, providing status and timelines to Internal Customers, QA team and Testing and Tables group
• Provided vendor testers with test billing accounts, billing cycles, and revenue assurance reports
• Assessed test results, opened and tracked failed test cases, working with third party vendor to resolve issues