SUMMARY

A QA tester with strong manual testing experience in agile methodology for technology products, hospitality, airline, banking/finance as both consultant and full time employee. Skills include: SQL, Unix, Linux, creating test plans, writing test cases and verifying test data, protocols verifying operating systems, transactions, and call logs. Mainframe and web experience, manufacturing environment and ERP/CRM experience with Microsoft Project, PeopleSoft and Microsoft Dynamics. Degrees and certifications include Bachelor of Science in Computer Science.

PROFESSIONAL EXPERIENCE

Confidential, Niles, IL

QA Manual Tester

Responsibilities:

• Executed manual testing on multiple ecommerce web sites. Logged defects in Avetti.
• Created test data. Tested client - server and Internet database/data entry application. Experience with ecommerce and excel spreadsheets.
• Performed mainframe testing by verifying primarily orders. Conducted web based application testing for multiple browser and mobile projects.

Confidential, Chicago, IL

Mobility/IVR Sr. Test Engineer

Responsibilities:

• Test IVR/VRU calls and mobile applications using iGATE parser logs for proper bank and credit card payments and arrangements.
• Edit EricM change management system updating states of mobile and land calls. Conducted UAT with customers on payments.
• Pull call logs, write test cases for payment arrangements. Wrote UAT tests. Documented UAT defects.
• Knowledge of call logs and eliciting call flows and required transactions.
• Work collaboratively with developers on screen compositions to accommodate scalability and mobile adaptation.
• Executed data testing including mobile operating systems, applications and protocols.
• Verified mobile application validation on iOS and Android platforms.

Confidential, Chicago, IL

Senior (Consultant) QA Analyst/PM

Responsibilities:

• Executed tests, verify results and defects with on and off shore development.
• Status reporting to customer and director by publishing appropriate metrics.
• Manually tested in UAT, Stage, DEV and PROD on a public sector client.
• Defect logging and monitoring via SharePoint. Triage defect resolutions.
• Estimated time to perform testing on business functionalities.
• Conducted test case reviews to ensure 100% coverage for all business functionalities

Confidential, Aurora, IL

Senior QA Analyst

Responsibilities:

• Tested ecommerce functionality including search engines, backend databases and web services.
• Tested .net applications and hotlinks on standard ecommerce websites.
• Developed test cases, scripts, test plans and select statements. Analyze, interpret, communicate qualitative and quantitative findings from tests. Design, prioritize, and implement test plans, scenarios and scripts.

Confidential, Northbrook, IL

Senior UAT Analyst

Responsibilities:

• Tested IVR/VRU for global updates for sales and service operations. Managed defects triage resolutions.
• Managed offshore analysts in Belfast at Confidential for 3 month project duration. Executed test scripts.
• Tested AS400 and SQL database backend verification. Performed regression and user acceptance test.
• Tested document imaging system by running jobs using XML. Verified salesforce.com workflow reports.

Confidential, Chicago, IL

Senior QA Analyst

Responsibilities:

• Tested Salesforce.com fusion application. Verified workflows and approvals.
• Executed SQL on Netezza/Aginity database. Stored UAT test scripts on Sharepoint 2010.

Confidential, Chicago, IL

Lead QA Analyst

Responsibilities:

• Exclusively created documents namely a test strategy with risks\issue with mitigation strategies.
• Created test plans and test cases for a ecommerce college portal website.
• Documented defects with Bugzilla. Interfaced with developers, business analyst and smes verifying functionality.

Confidential, Chicago, IL

Data Quality Project Manager Consultant

Responsibilities:

• Developed flowcharts in Visio describing functions, processes and associated applications. Managed UAT process
• Tested Peoplesoft upgrade and lead daily project management meeting for regional commercial and retail employees.
• Executed unit, regression, and integration tests for Amcore bank conversion, operation center and relationship management application.
• Tested on Hogan to Alltel conversion specifically DDA, Relationship Management functionality, edited JCL to run TSO jobs.
• Implemented new UAT training location resulting in better experience and cost savings. Lead daily UAT meetings.

Confidential, Chicago, IL

User Acceptance Test Consultant

Responsibilities:

• Created commercial payment test cases for regression, unit and UAT tests using Quality Center 9.2.
• Validated cardholder, manager and impersonator roles.
• Coordinating testing with client users and work with client users
• SDLC knowledge. Experience IBM Content Navigator and IBM Case Manager a plus (IBM FileNet tools)
• Interfacing with client users and application teams

TECHNICAL SKILLS

• IVR

• VRU
• Unix
• EricM
• Avetti
• iGATE Parser
• Linux
• Jira
• File-Aid
• SQL Server 2008
• Rational Clear Quest
• AS400
• MS Project
• Excel
• Word
• VISIO
• Power Point
• MS Project
• MS Access
• Document Imaging
• IBM-Requisite Pro
• Toad
• SharePoint
• ERP
• HP Quality Center
• ERP
• EHR
• Sametime
• Rally
• Winrunner
• Test Director
• Load Runner
• Networking
• Open Source
• HP ALM/QC
• Embedded.