SUMMARY:

• SQA lead/QA Analyst with more than 10 years’ extensive experience testing integrated business critical applications from Requirements analysis through deployment and stabilization. Combines analytical and problem solving skills to test various applications, platforms and tools. Passionate and serious about finding and fixing defects during early project stages to control quality of products before it gets released in production.
• Efficient in Planning, coordinating, Executing QA
• Activities across System Development Life Cycle
• Strong leadership skills
• Ability to Adapt and desire to learn new technology
• Communication/Interpersonal skills
• Resourceful and Intuitive
• Agile/Waterfall Methodologies
• Requirements analysis, Test Scenario and Test Script development
• Test Management, Defect Management and Testing Sign off
• Status Reporting and metrics
• Product, Interface, Systems Integration Testing (SIT), User Acceptance Test, Production Support
• Risk and Issues identification and Resolution
• SQL Queries for data validation/data mining
• Resource Planning
• Continuous Process Improvement
• Onshore/Offshore setting

TECHNICAL SKILLS:

Domain: Utilities | Telecommunications | HR and Payroll | Sales | Customer Care, Billing and Finance

Databases: Oracle 11g | DB1 & DB2 | Access | MS SQL Server

Tools: /Suites: HP ALM QC | Browser stack | Share point Administration | VPN | Citrix | Toad | SQL Workbench, GD8200 |MS Office (Advanced Excel, Access, Visio) | Eclipse | Selenium | Junit

Web Service: SOAP | XML | HTML | WYSD

Applications: Salesforce.com | AWS | SAP | Oracle CC&B | Ventyx Service Suite | Data Warehouse, BI Reports, ETL | IVR| Genesys | ERP, CRM, DMS, GIS | Web application | Mobile Application | Client server based | Legacy systems (HR and Payroll) | Biometrics

PROFESSIONAL EXPERIENCE:

Confidential

Senior QA Test Analyst

Responsibilities:

• Led testing team of 12 resources (5 Onshore and 7 offshore) Salesforce upgrade project. This complex project covered multiple work streams, objects, applications, platforms and interfaces (Web, On Bill Financing, CC&B, DSS, SAP, CDW, Informatica and WPDB). Successfully deployed project to production ahead of time with no major defects.
• Analysed system specifications and business requirements of salesforce O&M that used agile methodology. Formulated capacity planning spreadsheet as basis for resource allocation for each sprint which ensured that stories/cases assigned per release are realistic and doable. Created test plan, test cases and execute cases while managing 7 other testers working on the project.
• Drove completion of all testing activities required for projects: Modular, Product, End to End, Regression, UAT and Smoke testing in production environment.
• Facilitated daily defect call to review defects, delegated action items and negotiate priority. Communicated issues and risks to stakeholders and follow up resolution.
• Organized Process Improvement activities such as knowledge share sessions, how to create effective job aids, peer review sessions, identifying /recommending test scripts for automation and testing templates review
• Created efficient onboarding documents containing information to orient new hires for QA team which ensured higher quality work product across QA team.
• Facilitated meetings with Business stakeholders and test team to review business requirements and functional design. Delegated testing resource for each of the work streams and guided them in creating test model (RTM), test scenarios and test scripts.
• Conducted weekly testing checkpoint meeting to discuss testing status, issues, escalation, task that needs to be completed following week.
• Provided accurate weekly status report using HP Quality Center (QC), share point and Microsoft InfoPath which reflects overall health of the project, Accomplishments within the week, plan for next week, issues and risks, follow up items, testing planned, test executed, percentage and defect summary.
• Mentored and assisted junior and senior level testing.

Confidential

Senior Software Engineer (QA)

Responsibilities:

• Created test plan, test scenarios and test scripts utilizing SAP SD, FI, Real Estate Module and HP Quality Center
• Managed system testing, regression testing and defect management. Providing support to team as needed
• Perform audits to ensure that all execution runs are well documented as per testing standard
• Conducted project walkthroughs/internal trainings for new members of the team.
• Ensured most updated design document is uploaded in Share point

Confidential

Senior Software Engineer (QA)

Responsibilities:

• Performed Data Warehouse (Data Marts) testing, ETL Testing, Business Intelligence (BO XI R3) Reports testing using Oracle 10g & 11g, Toad, DB2, Advance SQL Query and HP Quality Center
• Created test scenarios and test scripts based on requirements/functional design. Handed over scripts to junior resource and monitored test execution status.
• Reported QA team status, escalated issues and risk during weekly team meeting with Onshore testing team and client team (Chicago)
• Initiated the Continuous process improvement sessions to attain a more mature testing process.

Confidential

Senior Software Engineer (QA)

Responsibilities:

• Created SAP RTP/OTC Training syllabus
• Created automated scripts using QTP for SAP Testing
• Served as a Mentor in TCoE Mentoring program (Test execution and Defect Management)

Confidential, Chevron

Senior Software Engineer (QA)

Responsibilities:

• Performed SAP testing - test planning, test execution and data prep activities for Product, integration and UAT
• Utilized SAP MM, RTP, OTC, FI and HP Quality Center for defect management
• Ensured that daily and weekly targets are met. Resolve issues when there is a gap.
• Coordinated defect/issues resolution between testing team (Manila), Test management team (Walnut Creek) and Development team (India)
• Provided regular, accurate and concise report on team progress. Highlighting recent achievements, planned work, the risk and issues that might prevent the team from achieving its plans.
• Spearheaded the Rewards and Recognition program. Set up team building activities for the project in order to promote a positive work environment and team work.

Confidential

Senior Software Engineer (QA)

Responsibilities:

• Performed functional testing for
• Created test scripts for new functionality, ensured that all affected scripts were properly updated.
• Managed page assignments and test execution status per release.
• Provided support to junior testers and developers for new issues discovered, recreating a defect and suggesting possible solutions to encountered issues.
• Escalated issues, Risk and reports impact analysis to project manager.
• Updated Regression test suite repository based on new build

Confidential

Systems Analyst

Responsibilities:

• System maintenance of HR and Payroll application (Timekeeping, General Setup, Salary processing, reports and views)
• Performed production tech support for Third Party Software - Biometrics System
• Maintained and developed In-House Real Estate Application System (REAPS).
• Created reports needed to run everyday business (Sales and Inventory, Forfeitures, Foreclosures, International Sales, Brokers and Agents performance, Re-discounting, Sales projection, Agents/Brokers incentives and other reports needed by management.
• Supported data migration activities from Clipper to SAP.