SUMMARY

• More than 10 years of total experience as a Business/Software/QA Analyst working with Client - Server and Web based applications for enterprise companies such as.
• More than proficient in Scrum, Agile and Waterfall project life cycles. Experience includes not only writing test cases, but specs/user stories for the development and BA teams.
• Excellent working knowledge in Developing and Implementation of complex test plans, test cases and test scripts using manual and automated test solutions for client/server and web-based applications.
• Ability to work in back-end testing using Oracle, SQL Server, MS Access.
• Excellent knowledge of software development and testing life cycles, SQA methodology and test process documentation and assisting End User training.
• Experiences in Manual testing (Black Box and Grey Box) and Automated testing using Interactive Tools.
• Experience in Web services API testing, E2E testing, Unit testing, Functional testing, System integration, Graphic User Interface (GUI), Regression testing, User Acceptance Testing (UAT), Performance testing, Database testing, Client-side web based testing and Server-side testing.
• Well versed in analyzing results and deviations, Bug Reporting, Tracking, Detailed Status Reporting for superiors.
• Strong experience in Healthcare, HIPAA, X12 and HL7 experience as it pertains to Electronic Data Interchange (EDI) Documents, Testing and Business Analysis (BA) work.  

TECHNICAL SKILLS

Operating Systems: Windows 9.x/2000/XP/NT, UNIX, LINUX.

Languages: C#, SQL, PL/SQL, C, C++, Java Script, VB Script.

Databases: Oracle7.x/8i/9i, MS Access, SQL Server, Sybase.

Web/Internet: MS SQL Server 2008 R2, Front Page 2000, Visual Interdev, TOAD, UltraEdit-32, Visio, HTML, DHTML, XML, GUI Developer 2000 and Visual Basic 6.0

Testing Tools: Jira, QA Complete, Microsoft Visual Studio (MVS), SOAP UI, Bugzilla, Quick Test Professional (QTP), Quality Center (QC), Microsoft Test manager (MTM), Rally, Claredi, Win Runner, Test Director, Load Runner, Rational Robot SQA.

Operating Systems: Windows 9.x/2000/XP/NT, UNIX, LINUX.

Languages: SQL, PL/SQL, C, C++, Java Script, VB Script.

Databases: Oracle7.x/8i/9i, MS Access, SQL Server, Sybase

PROFESSIONAL EXPERIENCE:

Confidential, Denver CO

Quality Analyst UAT/ Integration

Responsibilities:

• Responsible for UI, Functional, Web Services, cross browser, Reports Testing of Web, distributed, SOA, Reporting, legacy, J2EE applications.
• Performed Manual/Functional Testing of reports, surveys, and Order Processing on branches and trunks in various environments.
• Created and documented a deployment process for the QA teams using same environments for different sites.
• Written user-defined functions and generated Test Matrix.
• Maintained central repository to determine the readiness of the application by combining Planning, Execution and Defect Tracking.
• Importing requirements, create test cases, validate requirements with test cases and generate reports using Quality Center.
• Manage the testing process, schedule batch tests, log and track defects using QA complete.
• Used SQL queries to test the data after executing transactions like deposit processing and check processing in batches.
• Responsible for setting up defect triages and provided setup help to offshore team members.
• Created training material for offshore team as well as trained the new hires on application and bringing them up to speed.
• Continued training in Automation of two modules using Microsoft Visual Studio. Developed C# Scripts in Selenium which is used to Automate Order and Checkout processing modules.
• Performed Back end Testing-using SQL queries, generating reports to ensure data integrity and validate the inserted and updated data.
• Worked on java, UNIX environment in Test and UAT environment.

Environment/Tools: C#, Java , Jira, Team Foundation Server, Microsoft Test Manager, Microsoft Visual Studio, Oracle SQL Developer. Microsoft SQL Server 2008 R2, Windows, HTML, Selenium.

Confidential, Denver CO

Confidential

UAT/Partner Integration Analyst.

Responsibilities:

• Work with Business Partners/Resellers to gather high-level integrations requirements and high-level data migration requirements.
• Analyzed business and system requirements, manage development of specifications to create detailed test plans for McAfee Business partners.
• Assist with Partner training and certification of product provisioning.
• Built test shells and synced the accounts across various systems so Partners could test provisioning various products across the environments like QA/Staging/Production.
• Provide Partners with technical documentation for API Development and assist them with unit testing.
• Utilize WSDLs and files to perform web service testing using SOAP UI .
• Participate in provisioning end to end test like Activate Accounts, Deactivate Accounts, Change Accounts, Merge Accounts, Account Suspend/Activation and many other scenarios of testing.
• Conducted UAT testing with Partners and coordinate with McAfee sales, support, Dev, Billing and Stakeholders to Go Live.
• Provided support and troubleshoot API issues for Business partners in production.
• Use SQL Server to verify XML request transaction logs for errors and response code.
• Created the knowledgebase doc from all the information gained by reviews and updated old test plans which helped better testing efforts.
• Coordinate with offshore Endpoint team to resolve partner issues.
• Manage WebQA tickets/issues from Business partners in production.
• Extensively used MS SQL Server to access Oracle DB and verify records.

Environment: C#, .NET , Team Foundation Server, Microsoft Test Manager, VisualStudio, BizTalk Server 2009. Microsoft SQL Server 2008 R2, Windows, HTML, XML, SOAP UI, API.

Confidential, Denver, CO

Senior Quality Analyst

Responsibilities:

• Collaborate with BA and Consultants of Stakeholders to fill up gaps in business documents.
• Facilitate test plan reviews with development and document authors.
• Perform all aspects of test verification, including: functional, regression, load, stress and system testing.
• Document, troubleshoot and isolate issues encountered during testing.
• Produce testing reports for defect tracking; communicate with team members and managers to determine current status of issues.
• Developed test plans, test cases, test schedules and test harnesses based on high-level and detailed designs.
• Created and executed the test cases for various scenarios and alternate flow of events and participated actively in system, integration, performance and regression testing for every new build released.
• Performed manual testing, requirements verification testing, recover, functional and user acceptance testing (UAT) on the web-based application.
• Schedule estimating at the project level
• Configure, administer and troubleshoot software test environments.
• Used Punchout System for Electronic Data Integration (EDI) file processing through 3rd party dealing with XML.
• Work with other members of the QA and Development team to improve processes, tools, methods, and effectiveness.

Environment: TFS, MTM, VisualStudio.NET, BizTalk Server 2006. Microsoft SQL Server 2005,Web in multiple browsers, Windows, HTML, XML, FTP, Punchout system.

Confidential, Colorado Spring, CO

Business Analyst/UAT

Responsibilities:

• Manage User Acceptance Testing (UAT) for multiple applications on varying platforms for UHC and Aetna.
• Develop test scripts according to the User Story requirements and code implementations/chances.
• Extract Test scenarios for 5010 X12 and HL7 implementations mandated under HIPPA
• Manage QA resources both ihouse and outsourced.
• Prepared and implements GPG Encryption Security User documentation for team.
• Analyzed design documents and communicate resource requirements for testing in multiple environments.
• Monitor and track all X12 4010, X12 5010 transaction through user interface.
• Responsible for identifying bandwidth for UAT and managing resource plan by coordinating with Business Management.
• Responsible for reviewing System Integration Plans to ensure sufficient testing.
• Responsible for monitoring RealTime X12 transaction execution phases using various FTP tools.
• Handle the tasks of identifying defects and perform root cause analysis by analyzing data quality issues.
• Responsible for driving E2E test scenarios efforts and in identifying test data for UAT.
• Handle the tasks of helping the project team in planning transaction sets for UAT and verify the files using Claredi.
• Log and track defects to closure as well as gather test results in standardized format for documentation and reporting.

Environment: Rally, Web in multiple browsers, QC-10, Claredi, HTML, XML, MS SQL Server, Linux, FTP.

Confidential, Denver CO

Quality Analyst/ Dev II

Responsibilities:

• Analyzed business requirements and design specifications to develop test approach.
• Involved in designing test strategies, test harnesses, test plans and performed inspection of the test scripts.
• Interacted with the development team to generate test scripts then performed End to End testing of the system, then interacted and worked with the development team to solve the problems encountered in the test scenario run.
• Responsible for designing and administering Quality Center to define the test plans in application during iteration planning and then represent those test cases in Quality Center as part of an on-going regressing testing suite.
• Verified the data stored in the database with the help of SQL queries with the help of SQL
• Developer and TOAD, as well as led the team throughout the release and participated in business, client and status meetings.
• Responsible for the preparation of testing schedule, report analysis, defect tracking and accelerating testing cycles through Quality Center.
• Involved in administration of Object Repository Manager and Shared Object Repository for developed QTP Scripts.
• Participated in review of requirement documents with the BA team.
• Developed test data matrix for test cases.
• Coordinated the testing efforts and the allocation of resources to different modules to speed up the process of execution.
• Used Functionality Expertise in the preparation QA artifacts for the completeness of SDLC process and coordinated offshore and onshore teams through the testing efforts.
• Performed functional/GUI testing using Quality Center and trained the offshore and onshore team on the applications and the scripts to be run and assignment of tasks.
• Presented day to day reports on bugs, issues, and risks involved.
• Participated in Daily Project Defect Triage meeting and updated the testing progress.
• Used QC to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.

Environment: (Quality Center) QC 8.2, HTML, XML, MS SQL Server, Toad, Windows XP.

Confidential, Colorado Springs, CO

Analyst/ QA PM

Responsibilities:

• Analyzing business requirements, scope of the project and specification for the full understanding of the project.
• Involved in communicating with Business Analysts and Project Managers to  better understand behavior of applications/projects and built high level business scenarios and detailed design tests for the projects involved.
• Developed test plans, test cases, test schedules and test harnesses based on high-level and detailed designs, created and executed the test cases for various scenarios and alternate flow of events and participated actively in system, integration, performance and regression testing for every new build released.
• Performed manual testing, requirements verification testing, recover, functional and user acceptance testing (UAT) on the web-based application.
• Communicated inconsistencies between the RTMs, system specifications, requirements and test results to the development, analyst teams, performed black-box and assisted grey-box testing on the application and created work-around for issues.
• Managed the overall testing effort, including the coordination of testing personnel and test lab resources, as well as managed the on-site and offshore testing and testing resources.
• Served as back up Test Manager and led a team of five (5) resources.

Environment: (Quality Center) QC 8.2, Java Script, HTML, XML, SQL, Oracle 9i, UNIX, Windows XP.

Confidential, New Haven, CT

Business Analyst/UAT

Responsibilities:

• Effectively used PMO(Project Management Office) methodology to initiate, design, build, test, implement successfully and on time, while analyzing risk and issue impact on the project.
• Analyzed and optimized the process, Prepared Business Requirement Document and then converted the business requirements into technical specification using Rational Requisite pro.
• Identified Use Cases from the requirements. Created UML Diagrams including Use case diagrams, Activity diagrams, Collaboration diagrams and Deployment diagrams, Data flow diagrams (DFD).
• Created Web-page mock up using Rational Rose and MS-Visio thus defining the Business  Process Model and Data Process Model.
• Created multiple illustrations which assisted upper management in visualizing and assessing the  operating systems.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the product.
• Participated in various UAT related review meetings.
• Used the Unified change Management (UCM) tool to maintain and track the stakeholders requested enhancements and Rational Clear Case to maintain different builds of the product with description about all changes and versions.
• Conducted JAD sessions periodically with various stakeholders at various phases of SDLC to discuss open issues and resolve them.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Identified the database entities, attributes and also finalized their multiplicity and cardinality.

Environment: UML, Rational Requisite Pro, Rational Clear Quest, MS Excel, Visio, MS Project, PPT, MS SQL, Oracle database, UNIX, Windows XP.

Confidential, Cleveland, OH

Quality Analyst

Responsibilities:

• Analyzed Business Requirements and functional design specifications documents.
• Developed trace-ability matrix on business requirements and functional specifications.
• Involved in developing test plan and test cases based on functional requirements.
• Developed a detailed test plan for the testing effort of the User Interface.
• Performed manual testing to understand the flow of different modules of application.
• Involved in leading other WA testing members by following testing methodology.
• Conducted Functional, Regression testing on the application using QTP.
• Developed automated test scripts for functional, regression testing using QTP.
• Involved in performing security, integration and system testing.
• Performed regression testing to make sure application functionality in new build.
• Performed database testing for checking data validation and data integrity.
• Executed SQL queries to verify the data flow from the back-end.

Environment: QTP 6.5, ASP.NET, HTML, Java Script, MS SQL, IIS Web Server, UNIX, Windows XP.