SUMMARY:

• Sr. QA Engineer with over 11 year of software testing experience.
• Very strong in the complete software testing process: managing test cases, test plans, regression testing, integration testing, test automation, system testing, performance testing and solution testing.
• Expertise in object oriented analysis and design with specialization in Java, J2EE, C/C++, C# and ASP.Net.
• Expert - level Unix Shell Programmer, including experience writing multiple scripts from scratch, including in an SIP environment.
• Have helped develop the QA infrastructure and processes for 4 startup companies.
• Extensive experience with NAS, iSCSI, SCSI, and Fiber Channel storage systems.
• Extensive experience with backup application: Tivoli, Netbackup and Legato
• Well versed in multiplatform software testing for shrink wrapped software products.
• Extensive testing and managing storage system and fibre channel switches.
• Scripting and test automation using Expect/shell and Perl.
• Web service automation testing with Visual Studio System Server 2008 and Seapine QA Pro Wizard.
• Extensive experience in System Testing, Functionality Testing, Unit Testing, Integration Testing, GUI Testing, Regression Testing, Load Testing, Smoke Testing and Security Testing.
• Extensive work experience and expertise in Black Box Testing, Writing Test Cases, GUI Automation testing, System Testing, Integration Testing, Regression Testing, Performance Testing, User Acceptance Testing.
• Automation testing experience in using testing tools like Win-Runner, Load Runner, Quick Test Professional (QTP), and Test Director.
• Expert in Test Case Management tools: Seapine TestTrack, HP Quality Center & IBM Rational.
• Experienced in Data Modeling, Database Administration and Analytical report.
• Highly experienced in defect management and metrics, defect reviews and containment.
• Experienced in Project & Product Life Cycle Management.
• Experienced dealing with offshore development and test teams.
• Highly result oriented with an excellent track record of on time delivery.
• Excellent team leadership, communication, mediation and people skills.

TECHNICAL SKILLS:

Programming Languages: C#, C, C++, Expect, Shell Scripting, SQL, T-SQL, PL/SQL, Java, Perl, PHP, Object Oriented Design methodology

Databases: MS Access 2000, SQL Server 2008, MySQL, Oracle 8i, 9i and 10g (RAC), Sybase ASE 12.5, and UDB2.

Operating systems: UNIX (Solaris 9, 10, Linux, HP-UX, AIX), Windows (XP, 2000, 2003 server).

Testing & Configuration Tools: Installshield 12 standalone edition; MS Visual Studio Team System 2008, HP Mercury Win-Runner, Load Runner, Quick Test Pro, and Quality Center; Firefox Test Add ins Tools iMacros, Selenium, Switch Proxy, Firebug, GreeseMonkey and Total Validator; ClearCase, StarTeam, Rational Clear DDTS, Bugzilla, CVS, SEAPINE SCM & TESTRACK, Subversion, Scarab, Borland CaliberRM, Eclipse, TOAD, Test Complete, JUnit, Flex Builder 3.0, IBM Rational Application Test Manager and IBM Robot.

Protocols, Tools & Technology: J2EE,.Net, SOA,SOAP, WDSL, SIP, H323, H225, RTP, DNS, Linux GFS, SAMBA, CIFS, XML, Wireshark, Nmap, Sendmail, SharePoint, Active Directory, POP, Fiber Channel, NAS, VoIP SCSI, iSCSI, IMAP, Fiddler, Rallydev, Version One, and XPlanner.

Web Servers: Tomcat, Apache, IIS, BEA WebLogic, and ColdFusion

Methods: CMMI, ISO 9000, and Agile Project Methodology.

Storage Systems: EMC DMX, Symmetrix and ClaRiiOn; IBM Shark and ES models; Hitachi Tagamastor, Thunders and Lighting models; HP XP and

PROFESSIONAL EXPERIENCE:

Confidential, CO

QA Manager

Responsibilities:

• Established and managed the entire software quality assurance phase and process: scoping, scheduling, test execution, monitor and control, test performance report, defect tracking and communication of test final result. Lead planning and estimation activities for all in - flight and future initiatives. Began as the sole member of the QA team, and build the team up with hiring, training and mentoring other QA Engineers.
• Analyzed requirement changes and as the SQA liaison between Development and SQA team. In addition, I developed Requirements Traceability Matrix (RTM) to track requirements during the QA Testing Phase.
• Engaged and interacted with senior managements and all other project stakeholders in the identification, management, and resolution of critical issues. Communication concerns, suggestions, and process improvements to all project stakeholders.
• Integrated and streamlined quality assurance processes and activities into the delivery, support, and enterprise processes, to match enterprise project management methodology.
• As a member of the project executive team, engaged with all project meetings where appropriate and provided feedback to the SQA and Content development team to help maintain clear and comprehensive understanding of the project status, direction, architectural changes to the project.
• On regular basis, examine and provided for team members training necessary to enhance their competencies for the project. Institutionalized reward and recognition program for the project as well as the entire engineering team. Designed activities that encourage team building and cohesiveness.
• Monitored adherence to quality assurance standards and establishes processes for continuous improvement to cover the following areas: test plan development, test execution management, defect management, testing environment and configuration management.
• Prepare and developed effective reporting practices for quality assurance activities at all levels. As part of improvement for the quality process, I introduced the principle of Failure Modes, Effects and Criticality Analysis (FMECA) to testing of web portals.
• Performed Business Analysis functions for the application system development: with excellent written and communication skills as a business analyst, communicated directly with the client services department, Operation and COO, and gathered detailed of requirements for the development team.
• Mentoring project team members in the use of the project management information system: Rallydev in iteration planning, task decomposition and prioritization, prioritizing and maintaining the backlog, accepting the Iteration, and agile iteration/release decomposition. Involved in design and creation of user stories and performing iteration planning.
• Backup Software Configuration Manager: Performed all activities related to release build and software packaging with Cruise Control and Install Shield.
• Product Development and Management role: assisted the COO (the project sponsor) of the company in business analysis for current and future product requirements. As product manager, I worked daily with developers and testers to help the team meet its Sprint objectives: Involved in research for ideas, solutions, and alternative solutions. Manages multiple concurrent projects; evaluates database server integrity and security.
• Project team analyzed stakeholder requirements to determine project scope and created a detailed Work Breakdown Structure (WBS). Created cost, time and resource estimates to develop an achievable agile development schedule that established realistic project milestones. Applied the process of team development that increases cooperation and reduces problem through the understanding of my team soft skills.
• Planned and executed an expandable, reliable and cost-effective technical design specification that slashed software development life cycle by leveraging existing software code baselines.
• Utilized sound agile project management methodologies to define and solve complex technical problems with a commitment to quality. Analyzed Problem Analysis and Error Correction reports to maximize test effectiveness, control change and document discrepancies.
• Responsible for the test planning, detailed test cases creation and execution for functional, regression and system testing.
• Performed customer facing support, system and application troubleshooting.
• Initiated and Institutionalized web application security and vulnerability testing: internal penetration, SQL injection, and cross site scripting testing.
• Designed manual and automated test framework to validate the functionality of the web farm located in a remote data center. Ensure all internal connection to other resources is properly configured and function as expected. Ensure the external connections to web servers in the farm are transparent to the incoming requests.
• Made the test plan for doing the web testing under Load by generating several Users in MSVTS. Generated different types of User Load testing using Microsoft Visual Team System 2005.
• Performed regression testing using various automated testing tools.
• Assisted in the design, development and verification of customers user guide and training documents.
• On regular basis, evaluated other test tools that could be appropriate for the company; part of these tools was HP Quick Test Pro 10.0 and SOAPTest.
• Designed automated web-based regression test suite using Seapine QA Wizard and in-house XML based test tool.
• Designed and built the test framework for the Peak8 Solution new application with XPath Query embedded in Perl scripts for the web service testing.
• Designed test framework to validate completeness of all users transactions: customer registrations, license generated, license activation, and ensuring that credit transactions from the web server to the payment were secured and committed transaction are recorded in the database. After transactions, appropriate notification is generated by the application: credit card transaction receipts, registration confirmation, download links, and session records.
• Performed multi-browsers compatibility testing: Opera, Chrome, Safari, Firefox and IE.
• Designed the framework for the packaging and distribution of Flex application with Install shield.
• Responsible for determining the testability of requirements, test approach and methodology, scheduling, risk analysis and mitigation, and test scoping.
• Set up and conduct both the internal and external review of Software Verification and Validation Plan.
• Provided test progress, status, and performance metrics through established communication channels to all project stakeholders.

Confidential, Longmont, CO

Lead Software Engineer QA

Responsibilities:

• Translated technical specifications into SQA Software Verification and Validation Plan; developed test specification plan; and test, debug, and maintain software programs.
• Designed test planning, detailed test cases creation and execution for functional, regression and system testing. Test Lead for one of Intrado s E - 9-1-1 Software Projects.
• Identified and engaged all Project SMEs to gain comprehensive understanding of E-9-1-1 software project.
• Act as the resource to analyze requirement changes and as the SQA liaison between Development and SQA team.
• Exported all requirements into HP Quality Center using the supplied add-ins and designed traceable test cases, test bed and Plan with Quality Center against the requirements
• Responsible for determining the testability of requirements, test approach and methodology, and test scoping.
• Engaged with all project meetings where appropriate and provided feedback to the SQA team to help maintain clear and comprehensive understanding of the project status, direction, architectural changes to the project.
• Set up and conducted both the internal and external review of Software Verification and Validation Plan.
• Provided the test progress, status, and performance metrics through established communication channels to all project stakeholders.
• Performed load testing with ETD generated scripts, developed in Korn shell script, was used in conjunction with Hammer tool was used.
• Used Hammer-FX scripts to generate a mix of traffic which included as many ingress trunking, (SS7, CAMA, MSC, EO, and FSR) and inefficient routing arrangements as possible with disconnections to test Intrado E-911 system. The technology used here were Sonus, Cisco TGW s/PTM s which were all terminated to the Hammer via FXODP channel bank cards.

Confidential, Westminster, CO

Lead Software Engineer QA

Responsibilities:

• Installed and configured storage resource management application. Configured the application to be to discover all management elements storage systems, SAN switches, servers, and applications within the network through discovery methods: SNMP, WMI, SMI-S and other non-proprietary methods. Installed, configured, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems.
• Installed, configured, and maintained the operating systems environment including systems servers and operating systems software on which applications programs run.
• Responsible for the test planning, detailed test cases creation and execution for functional, regression, pre beta, pre GA and system testing.
• Managed, configured and setup storage systems for discovery through SMI - S standard and other SAN storage discovery protocols, including storage allocation and lun mapping.
• Managed, configured and setup SAN switches using proprietary and command line, setting up all types of zoning and monitoring the health and performance status of the switches.
• Managed, configured and setup servers with diverse operating systems within the storage area network, including the installation, firmware upgrade of Host Bus Adapters (HBA).
• Responsible for all status reporting, defect management (defect logging, verification, etc)and test documentation (test plan, pre beta test report, weekly status reports, pre GA test report).
• Provided detailed documents on setup and configuration to documentation and also participated in the daily and weekly project meeting.
• Trained other QA personnel on the product, installation, test cases and environment.
• Interacted heavily with the development (engineering), sales engineer, systems engineers, solution team, field services, documentation, and project team members as part of leading the QA effort.
• Created Automated test regression test suite with QTP 8.2
• Redesigned, debugged, and optimized QTP scripts for Regression testing of the application with various data sources and data types.
• Heavily involved in the compatibility testing of CSM with other SNIA compliant SAN devices. The responsibilities also involved travelling to various test and partners data centers with the country, such as HP storage centers in Colorado spring and other locations.
• Acted as the Software Configuration and Release Engineer.
• Developed automated Perl script that collected system details on the various nodes within the SAN network and compared data with those collected by CSM (back-end testing) application.
• Responsible for managing the integration, modification and customization of CVS with Bugzilla defect tracking system. This was accomplished with modification of several Perl scripts within the application and those designed and coded by me.
• Operated within UNIX, Linux, Windows and Apple OS X environments. Installed, configured and tested Fibre Channel, iSCSI / LAN, RAID, robotic data storage systems. Wrote and executed test plans for SAN software.
• Confidential is a virtualized grid-based storage system, design to meet the need of high computing systems.
• Managed, configured and setup Confidential proprietary storage systems, Confidential and iGrid. This included Red-Hat operating installation, GFS, LVM and other system configuration that support global file system usages.
• Managed and configured backup and recovery apparatus: in line with the backup and recovery policies of the clients.
• Performed iGrid and Confidential performance system test using netperf, izone and iometer.
• Participated in product s architectural and design meetings.
• Responsible for the test planning, detailed test cases creation and execution for functional, regression, pre beta, pre GA and system testing.
• Responsible for all status reporting, defect management (defect logging, verification, etc)and test documentation (test plan, pre beta test report, weekly status reports, pre GA test report).
• Provided detailed documents on setup and configuration to documentation and also participated in the daily and weekly project meeting.
• Trained and supervised other QA personnel on the product, installation, test cases and environment.
• Also responsible for the interaction with the development (engineering), sales engineer, systems engineers, solution team, field services, documentation, and project team members as part of leading the QA effort.

Confidential, Longmont, CO

Senior Software Quality Engineer

Responsibilities:

• Developed tools, methods, and test programs to assist with the test and verification process of CreekPath software systems.
• Worked closely with software developers to plan product testing strategy and generate quality assurance plans and detailed test specifications for CreekPath products.
• Developed test cases with Test Director (now Quality Center), and IBM Rational Test Manager.
• This position includes of some or all of the following responsibilities: Test Design and Development. I played the leading role in designing and implementing test framework.
• Designed and developed tests to verify system and subsystem functionality and performance. Created automated regression testing environment using in - house and IBM Robot.
• Designed method that creates testing performance metrics and institutionalize team communication, process improvement and control techniques for quality assurance.
• Designed Test execution strategies, including configuring required test beds, documenting results, performing failure analysis, and verifying issue resolution.
• As the oracle DBA, managed database install, configure general transaction Oracle database instances. Partook, as the oracle database SME, in the all phases of development of the application that monitors database storage consumption and utilization.
• Performed capacity planning, performance tuning and database backup and recovery.
• Installed and tested CreekPath Storage Operation Application Suite.
• Reviewed Functional Specifications, assess test coverage and testability, and provide meaningful feedback to the functional specification author.
• Developed functional test plans and test cases from functional specification and software design documents.
• Installed and configured storage resource management application. Configured the application to be to discover all management elements storage systems, SAN switches, servers, and applications within the network through discovery methods: SNMP, WMI, SMI-S and other non-proprietary methods. Installed, configured, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems.
• Installed, configured, and maintained the operating systems environment including systems servers and operating systems software on which applications programs run.
• Responsible for the test planning, detailed test cases creation and execution for functional, regression, pre beta, pre GA and system testing.
• Managed, configured and setup storage systems for discovery through SMI-S standard and other SAN storage discovery protocols, including storage allocation and lun mapping.
• Managed, configured and setup SAN switches using proprietary and command line, setting up all types of zoning and monitoring the health and performance status of the switches.
• Managed, configured and setup servers with diverse operating systems within the storage area network, including the installation, firmware upgrade of Host Bus Adapters (HBA).
• Developed system test plans and cases from product requirement documents, use cases, functional specifications, and other information sources.
• Executed test cases, analyze results, create defects, verify fixes and perform follow up work to resolve Create Fabric, on Brocade and McDATA Fabric Switches.
• Performed Storage Provisioning and LUN Mapping on Storage Arrays like Symmetrix, EMC ClaRiiOn CX400 and FC4700, EMC Symmetrix, Hitachi HDS series, LSI series and IBMESS Shark.
• Performed testing on Backup Application like Veritas Backup, HBA testing, Sun Volume Manager, Veritas Volume Manager
• Oracle 8i and 9i, SQL Server 2000 and Sybase DBA.
• Performed all the migrations of CPS database from 8i to 9i.
• Installed, managed, monitored performance tuning of SQL and PL-SQL store procedures, Oracle 8i and 9i, ASE 12.5 server, SQL server 2000 databases.
• Designed and implemented Oracle database on high availability clustered environments: passive-active and active-active failed over.
• Monitored the capacity utilization of CPS databases for future storage allocations.
• Performed the function of subject matter expert on databases and SAN storage systems.
• Trained and mentored a four member team on, domain and functionality, and identified areas that they would be tested. As part of test lead responsibilities, I Provided feedback to management on the team s performance.

Confidential, INDIANAPOLIS, IN

System Analyst

Responsibilities:

• Developed migration shell scripting for Mercator business map, and MQ Series routing, from one environment to another.
• Requirement analysis to meet customer's business need.
• Designed and developed SQL data scripts to populate Eli - Lilly Global Data Databases.
• Perform tier II and III support data movement application analyst and assist multiple developers.
• Monitor MQ Series transmission channels using QPasa for MQ Series.
• Perform Oracle data loading using SQL and PL-SQL statement and proprietary front end application.
• Perform application troubleshooting at tier 2 support level.
• Maintain, document and rewrote existing Korn script files to meet standard code specification.
• Developed automated scripts to move Mercator maps from one environment to another with UNIX shell scripts.

Confidential, Englewood, CO

Technical Consultant (Contract)

Responsibilities:

• Developed and Executed System Functional Test Procedures
• Assumed full responsibility for high availability monitoring with HP Service Guard system and functional testing on SIA (middleware) application.
• Partook in the re - development of high availability monitoring scripts on IBM MQ series, Telcordia Topcom, EA2000 adapters, Node and hardware, and Oracle database failure.
• Full responsibility for Qwest appointment scheduler Transaction compensation functional testing.
• Installed and upgraded Oracle 8.1.6 to 8.1.7, ensured new oracle home was known to the entire application sub-components.
• Developed a runtime PL/SQL (Toad Professional) script to generate report to test Qwest Appointment Scheduler Transaction Compensation subsystem.
• Developed and executed PL/SQL and UNIX shell test scripts to test OPS clustered environment with HP/MC Service Guard OPS Edition.
• Installed and Configured Mercury Test Director 6 for the QA team. The contact person between QA Team and Mercury Representative on all support related issues. Managed user account creation and troubleshoot system in case of any abnormalities. Exported team test cases from MS Word format into the system. Par took on the integration project of Test Director 6.0 and Dimension 7.
• Created and managed the database from startup through shutdown, granting privileges, performing backup and recovery and monitoring performance.
• Managed data integrity constraints, indexes and clusters, and monitored lock contentions.
• Configured the system for heterogeneous network environments when additional software options are purchased.
• Monitored and provided technical support on HP-UX cluster environment.
• Assisted in the final re-development of high availability monitoring scripts for IBM MQ series, Telcordia Topcom, EA2000 adapters, Node and hardware, and Oracle database failure.
• Developed and executed Fail-Over test procedures.
• Partook in Functional Requirements, Detailed Design and Test Procedures walkthrough.
• Assisted in Qwest middleware (SIA) application system installation troubleshooting and resolution of many installation major bugs.
• Developed XML document as input files to an XML based test driver.
• Developed and execute automated Korn shell test script to simulate client retry logic.
• Developed and executed test automation scripts with Quick Test Pro.

Confidential, Littleton, CO

Quality Analyst

Responsibilities:

• Developed Project Quality Control Document.
• Developed System Test Plan and Test Summary reports.
• Developed automated test suite with Catapult DCT 2000 to test SIP stack protocol designed in house by development and embedded into Clarent Gatekeeper and Gateway. The scripts used Catapult proprietary coding language, very similar to C programming language. The testing includes RTP channel testing, memory utilization and SIP ports release testing.
• Developed and Executed Test Procedures for SIP Proxy.
• Developed and Executed Test Procedures for H323/SIP Gatekeeper.
• Performed R & D on Clarent Interoperability with CISCO gatekeepers, VocalData, Avaya Definity 600 and host of other SIP entities.
• Developed and Executed Test Procedures for Fujitsu Network Simulator Project, using TL commands.
• Became the project's Oracle DBA.
• In addition to quality analyst role, created database programming to meet management and development information needs.
• Performed table maintenance, created databases and tablespaces, used Oracle Designer and Oracle Forms as a GUI interface, and resolved issues that arose when user entries caused data corruption.
• Developed backup & recovery scripts on UNIX.
• Performed migration of Oracle Database from version 7.3.4. to 8i version 8.1.7. This multi - role saved the company the cost of a full time DBA.

Confidential, Littleton, CO

System Test Engineer

Responsibilities:

• Designed local network relief plan.
• Performed Medford CO CAPT data clean up.
• Upgraded and updated Medford Cimage drawings.
• Partook in the re - designing of network data using OSP-FMX. Performed system test on US West CAPT project.
• Evaluated the GUI automated tools (X-Runner and Win-Runner) for the team testing efforts.
• Use X-Runner to test the Unix base UI applications.
• Successful team member that accomplished modifying CAPT application to comply with Y2K requirements.
• Successful team member that accomplished the transformation of CAPT project to CMM level 3.
• Developed and maintained database access scripts for CAPT system test.
• Performed functional test on database load scripts.
• Developed and executed GUI application test procedures.
• Maintained the system test oracle database.