SUMMARY:

10+ years of cumulative technology support and testing experience. Skills include installing, configuring and updating hardware/devices; troubleshooting and resolving performance issues; scripting and implementing automated setup processes; setting up and analyzing event logs; identifying, evaluating, triaging and tracking defects; validating and measuring automated test results; writing manual test procedures; evaluating and ensuring data quality; interpreting and presenting complex performance data; collaborating with development teams to find defects in pre - release applications and proprietary test utilities; writing and editing technical documentation, troubleshooting guides and wikis.

TECHNICAL SKILLS:

Platforms: Windows 10, Windows Mobile10, Android, iOS, AS/400, Mac OS X, Windows Server

Tools: or Technologies: ASI and WTT, Atlas Studio, Sysprep, ImageX/Windows Imaging Format (WIM), Symantec Ghost, Backup Exec, Kernel Debugging (KD), Visual Studio, Team Foundation Server (TFS), HP Quality Center 10.0 (HPQC), a.k.a. HP ALM, Product Studio, JIRA, Jama, Internet Information Services (IIS), Confidential Office, SharePoint, SQL Server Management Studio (SSMS), Hyper-V, Visual Studio, XCode, Triad B/OSS, IEEE 1394 (FireWire), IP-KVM; TechEase Ticketing System

Areas of Test Expertise: Windows Phone, Android and iOS device configuration, Dell desktops and servers, Disaster Recovery, Digital Rights Management (DRM), Virtualization, Virtual Machines (VM), Root-Cause Analysis, Agile, Scrum, Windows Hardware Quality Labs (WHQL) Device Driver Testing, RAID and RAID Cluster Device, IBM Cluster Server Logo Certifications, IBM Storage Area Networks (SANs)

Languages: C#, PowerShell, Windows Batch Scripting

PROFESSIONAL EXPERIENCE:

Software Test Engineer 3

Confidential, Redmond, WA

Responsibilities:

• Installed Windows 10 builds weekly, combined with BSPs on Intel test systems and Surface Pro 4 (SP4)
• Ran automated stress testing of Windows 10 RS1, RS2, Threshold builds using WTT Atlas Studio
• Executed test runs of Power Management Test tool (PwrTest) on Intel test systems and Surface Pro 4 (SP4)
• Troubleshot and maintained Intel test PCs and Software Development Platforms (SDPs)
• Performed driver installation testing, triage and failure analysis on SDPs, Surface Pro 4 (SP4) and SB
• Analyzed setup and event logs for failures, debugged test systems, (WinDbg) filed bugs using JIRA
• Compiled weekly report of test results and relevant bugs for management using Excel
• Performed network maintenance and troubleshooting of the segment within our purview
• Wrote PowerShell scripts to automate manual processes, such as driver signing checks

Quality Assurance Analyst 3

Confidential, Everett, WA

Responsibilities:

• Analyzed user stories and MVFs to provide thorough test coverage for new features and architectural changes
• Troubleshot issues with web portal, filed defects using HP ALM (a.k.a. HPQC) and TFS
• Liaised and collaborated with development via phone and email regarding test procedure writing and editing
• Utilized SQL Server Management Studio (SMSS) to confirm data quality
• Tested SSO HTTP Basic Authentication to AD Authentication conversion project
• Confirmed successful web app provisioning updates by verifying transactions in DPI (AS/400)
• Worked closely with development to identify the root cause of defects via SoapUI requests

Software Test Engineer 3

Confidential, Redmond, WA

Responsibilities:

• Executed performance testing of SFB audio and video conferences on iOS and Windows phones
• Collected data from test logs, root-caused failures, determined whether issues observed were new or known
• Analyzed complex test data and reported interpreted test results in Excel to 75-person Development/PM DG
• Wrote and edited test procedures, uploaded test result data to SQL database
• Installed OS via bootable USB on MS Surface Hub, a cutting-edge video conferencing device
• Provided support to development’s test efforts on Virtual Machines; configured, maintained and troubleshot OS using Hyper-V and Nebula
• Executed automated stress testing on VM ‘bots’ (test hosts), including XML configuration file editing
• Performed device OS flashing and application side-loading
• Configured Windows phones using PowerShell (and TShell cmdlets) to apply packages and edit the registry
• Wrote PowerShell scripts to automate the configuration of test host machines

Support Engineer 3

Confidential, Redmond, WA

Responsibilities:

• Troubleshot issues with pre-release OTA update software revisions on Windows Phone
• Collected logs from beta testers; triaged and reviewed ETL/ETW for error codes to determine nature of failure
• Triaged software failures reported by self-host; separated code defects from configuration or other human error
• Determined steps to repro defects, collected relevant technical information, logged bugs using Product Studio
• Performed complex setup of mobile operating systems (flashing) for Nokia prototypes using in-house tools
• Edited and authored technical SharePoint wikis and internal tool troubleshooting guides intended for SDEs
• Collected OTA update telemetry; analyzed and filtered data using Excel and created report for management
• Created Windows batch and PowerShell scripts for use when other log-collection tools failed

QA Test Engineer

Confidential, Bothell, WA

Responsibilities:

• Identified, evaluated, triaged, logged and tracked defects using HPQC for mobile applications over the entire product line and across platforms, covering Android, iOS and Windows Phone 7 (Windows Mobile) OS
• Tested EAS (Exchange ActiveSync), Facetime and MMS on iOS
• Logged defects in OS and software applications using HP Quality Center 10.0 (HPQC)
• Executed and evaluated highly-detailed test cases as part of QCI project efforts

Lab Support Engineer

Confidential, Redmond, WA

Responsibilities:

• Troubleshot Windows domains and network issues (e.g.) TCP/IP, DHCP, DNS
• Supported Dev Team’s test host needs via email and telephone
• Repaired, maintained and supported HW, SW configuration change requests using TechEase Ticketing System
• Installed and configured Windows Server OS (2003, 2008, 2008 R2) for use by development team
• Configured systems using Automated System Installer (ASI), Windows Test Technologies (WTT)
• Installed regular anti-virus and OS critical updates; executed test automation using WTT framework
• Automated test configurations with Windows Batch scripting or with PowerShell scripts
• Installed and configured Mac OS X (Tiger, Leopard, Snow Leopard)
• Scripted and implemented automated setup processes, reducing OS update and configuration time

Test Engineer

Confidential, Redmond, WA

Responsibilities:

• Tested and troubleshot regular iterations of the team’s Audio DSP codec within a Windows Vista environment
• Provided device support to Beta testers; filed bugs found against OC’s media stack in Product Studio
• Collected VOIP packet traces with Wireshark and Network Monitor for performance analysis by development
• Designed MSIT (internal) user feedback surveys; reviewed, compiled and reported results of feedback in Excel
• Interacted with internal customers to understand their feedback better and affect software improvement
• Wrote test procedure and actively recruited volunteers for a data collection project designed to improve voice activity detection (VAD) algorithms; labeled waveforms from project using Praat speech analysis software

Real Estate Sales

Confidential, Kent, WA

Responsibilities:

• Mined NWMLS and county databases for sales and demographic data and compiled market analysis reports
• Coordinated mortgage processes and liaised with agents representing other party
• Educated and supported first-time home buyers to improve their understanding of the home-buying process
• Maintained detailed records for tax and legal purposes
• Maintained thorough understanding of relevant legal issues and licensing guidelines

Software Test Engineer

Confidential, Kirkland, WA

Responsibilities:

• Implemented SANs to simulate real-world usage closely, running test systems primarily as Win2K clusters
• Communicated and coordinated with developers during the testing phases and supported their HW needs
• Tested and WHQL certified IBM eServer Systems/SAN Storage Solutions/Clustering
• Tested and configured fibre-channel RAID controllers (FAStT)
• Troubleshot SAN Management GUI and related hardware and reported new defects
• Repaired, upgraded and maintained eServer hardware
• Configured network switches and routers and performed general network maintenance and troubleshooting