TECHNICAL SKILLS:

ENVIRONMENTS/PLATFORMS: All Microsoft operating systems (95, 98, 2000 and XP), NT & UNIX, LINUX, Client Sever and Mainframe

SOFTWARE: All Microsoft products, Microsoft Projects, XML; Visio, Cobra, Forte, Smalltalk, VC++, C++, VB, SQL, VSS and Java, SOAP UI, Power Builder, Oracle, PowerBuilder, Web and Flash products, ALM Products, Remedy; Web sphere for Data Warehouse; Ghost; DocScience; XAdmin, XDesign and XRevise products for the creation & storage of enrollment kits and contracts; Remedy, Freeware, All Rational Software products: Clear Case; Clear Quest; Logic Works; SQA/Test Factory, and RequisitePro and DevTest.

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential, Horsham, PA

Responsibilities:

• Coordinate Master Test Strategies and Test Activities for the Health Care Exchange Programs across all test platforms for enrollment/claim applications using Waterfall and Agile Methodologies.
• Communicate Test Strategy from Business and Functional Specs and roll out Test Strategy to all Functional Areas and Management
• Coordinate all Test Activities identify Test Platforms and Test timelines with QA Test Leads/PM/Management
• Conduct Daily Test Meetings, measure test efforts to ensure all road blocks are resolved for test activity
• Prepare and roll out test schedules &Test Metric Report s/Daily Test Dashboards
• Identified Test Data Requirements for Functional/System/UAT and User End - to-Test Test Flows
• Produce & Monitor Daily Test Dashboards.
• Review & Report Quality Center/ALM Defects and Issues/Risks to Program members and Management
• Mentor and Management off/on shore Test Leads

QA Test Lead

Confidential, King of Prussia, PA

Responsibilities:

• Reviewed business requirements to identify test strategy for Java on - line and CIC Mainframe Projects
• Coordinated Test strategy with other testers involved on the project (on/off shore)
• Constructed Master Test Plans, Scenarios/Scripts for large projects in accordance with ISO 9000 Standards & Agile Methodology for Banking Lending Rules
• Attended daily / weekly QA Meetings for test status and test schedules &Test Metric Report s/Daily Test Dashboard
• Identified Test Data Requirements for Test Flows and data mine for Test Execution
• Identified & generate Test Defects and Issues in Dev Tracker and Validate code fixes
• Coordinated testing activities with PM, IS & Business Teams for assigned projects
• Conducted all levels of testing: Functional, System and UAT & Production Release Testing from e-business portals to customized corporate application to back end CICS Mainframe system and reporting systems
• Worked with and Supported Internal /External Customers for Product Releases (including customer based defects and product changes)

Senior Test Engineer

Confidential, Radnor, PA

Responsibilities:

• Reviewed business requirements, and design documents to develop test flow cases
• Created Test Plans/Scripts and Execute Test Flows in accordance to the Agile Methodology for Confidential UIVR Systems to decrease Confidential Agent Executives call flows
• Attended daily QA and Team Scrum Meetings for test status and Team Scrum Meetings for New Development walk thru and schedules
• Identified Test Data Requirements for Test Flows and data mine for Test Execution
• Identified & generate Test Defects and Performance Issues in Remedy. Validate fixed code
• Coordinated testing activities with Leads and Status Testing Activities with Confidential Hierarchy
• Test from Voice Portal IVR and Multimedia to back end databases to ensure what was entered was correctly captured in the back end databases

Project Quality Assurance Manager

Confidential, Swedes ford, PA

Responsibilities:

• Coordinated all Corporate Enterprise Project Test Activities test planning through to the deployment utilizing the ITIL standard (based on SDLC standard) on Web based solutions for Enrollment and Claims projects including ANSI 834/835 and 837 transactions
• Set up HP Quality Center Test Projects and imported Functional / Business Requirements to track test scenario/script coverage to defects thru HP QC test execution. Metrics report s/Daily Test Dashboards were created for Test Coverage, Total scripts executed per day, Scripts pass/fail count and defects by priority
• Conducted Internal/External Audits and addressing non - compliance and preventive action plans
• Identified/managed Project Test Resources needed to coordinate all test activity which includes off-shore / near shore testing resources
• Coordinated with multiple outside vendors, on test requirements and all testing activities to ensure a successful roll out of IBC Products
• Produced Agendas and Minutes for all meetings to ensure all follow up actions are assigned and resolved (when possible). Conduct & schedule follow up meetings with both the corporate management teams and the QA teams near and off shore
• Managed/Mentored Test Leads and Junior Associates on Quality Assurance activities, tools, processes and procedures
• Reviewed business & functional development requirements, and design documents to develop test process, test scenarios and test scripts and identify testing environments
• Worked closely with all corporate management teams and test associates to develop & review test plans, test scripts, test execution schedules, signoff criteria and test team functions and procedures
• Conducted test meetings & reviews, document the test progress, establish and conduct problem resolutions meetings and platform issues meetings (for IBC (internal & Vendor testing) to ensure all testing activities remain on target and within test timelines
• Participated in test scenario/script and execution of scripts for Applications including Web Based Apps with an Oracle/IBM/Mainframe Reports
• Created metric reporting from Quality Center for upper management reports and reviews
• Created MTP Templates and maintain the QA Master Test plans and test scripts in Mercury Quality Center
• Created and maintain test project schedules and tasks in Microsoft Project
• Validated Pharmacy Files and Data for in/out bound Insurance Coverage
• Generated Quality Assurance metrics for all assigned programs
• Successfully developed and rolled out the QA test process and test activities of IBC s enrollment /provider portal applications to back end CICs Mainframe server
• Documented the defect processes and publish user help manuals
• Voice Portal IVR and Multimedia, Confidential

Quality Assurance Lead

Confidential, Blue Bell, PA

Responsibilities:

• Created the team test schedules and supervise 6 contractors
• Monitored the testing effort and reported the Test Team progress to upper management
• Elevated test problems immediately to the development team
• Created & documented the QA Plan, and methodology including the Defect Tracking process
• Administrator for all Test Director Projects
• Created test plans, scripts and production release notes for all software releases
• Performed unit, integration, & system testing on wireless products and Created Mercury User Manuals for development and customer support for VPN products

Quality Assurance Manager

Confidential, Conshohocken, PA

Responsibilities:

• Worked with development & Project Management teams to develop a QA & CM Methodology program and documented the SDLC methodology into corporate PM/QA/CM and development Standards
• Created test plans, test scripts and production checklists for all products
• Tested all software applications unit, integration, system, defect testing and release testing
• Created a QA/PM/CM Visual Source Safe methodology for controlling all CM, PM, QA documentation including test models and automated test scripts
• Compiled and built the software products for sale distribution
• Created test beds using Ghost as the software imaging tool 95, 98, 2000 & server, NT environments
• Developed and documented a Defect Tracking System Process using Bugzilla
• Evaluated Imaging Software for in corporation in the company
• Evaluated vendors and software packages for training and incorporating automated test

Quality Assurance Lead

Confidential, Horsham, PA

Responsibilities:

• Created Test Beds for all product testing at all stages in development
• Set up projects in Mercury Test Director for defect tracking multiple projects and load tools
• Worked with the QA manager to develop process and procedures
• Documented standards for QA/CM and defect tracking activities

Quality Assurance Director

Confidential, Philadelphia, PA

Responsibilities:

• Developed business - case presentations that included project scope, timelines, resources, marketability, and anticipated revenue presented business cases to senior management securing necessary buy-in and commitment throughout the company
• Managed a distributed team of associates (in Phila. and San Francisco)
• Worked with internal customers (functional areas) to extract the business requirements to build sound standards and procedures and ensured those requirements were captured in development, tested in QA and built by the CM this ensured a quality product delivered on time and within budget
• Performed all managerial tasks, performance reviews, hiring, firing, scheduling and budgets
• Created a Quality Assurance Program corporate wide for the development & release of Confidential Products
• Documented Standards and QA/CM activities
• Created test schedules, milestones (Microsoft Project), test plans and scripts (Requisite Pro) structure
• Created Test Beds for all client-server product testing at all development stages
• Created a structure and naming convention for automated test scripts of manual scripts
• Incorporated a Defect Tracking System using Rational Clear Quest and RequisitePro for documentation
• Performed functional, usability, Integration and Product Testing on offline and Web software

Quality Assurance Manager

Confidential, Wayne, PA

Responsibilities:

• Established a Quality Assurance Test team & program
• Interacted with all senior levels of management and corporate teams
• Created and incorporated a Test process based on ISO 9000.
• Created the test schedules and milestones, test plans and scripts structure
• Created a Test Bed for all product testing at all development stages for sale distribution
• Created a structure and naming convention for automated test scripts of manual scripts
• Incorporated a Defect Tracking System utilizing Mercury Test Director
• Performed functional, usability, Integration and Product Testing on offline and Web software
• Performed Web base testing for Customers
• Created and incorporated alpha and beta plans and customer installations and customer follow up

Quality Assurance Manager

Confidential, Conshohocken, PA

Responsibilities:

• Managed Senior Testers
• Generated test schedules and test plans and scripts
• Created the structure and layout of a Defect Tracking System utilizing our own tool LM2000. The defect tool was then sold and packaged with our LM2000 software
• Implemented a defect tracking process corporate wide
• Performed Functional, Component and Integration Testing with our clients data and environment

Senior Test Engineer

Confidential, Doylestown, PA

Responsibilities:

• Generated test schedules and test plans
• Generated Functional Requirement Documents
• Performed Functional and Component Testing
• Performed Unit, Integration, Defect and Release Testing
• Created a Test Bed for QA Testing
• Established a defect tracking system using Compuware Software

QA Site Lead Test Manager

Confidential, Conshohocken, PA

Responsibilities:

• Established /Managed a Test Teams utilizing on/off and near shore facilities
• Established test schedules (via Microsoft Projects), deliverables
• Assigned tasks and coordinate all test activities with other QA Site Leads at other Facilities world wide
• Identified project risks and developed contingency plans
• Set Up/Configured & maintained QA test environments (for OS, product installs, Functional/ Systems/UAT & Production release testing
• Performed all levels of testing on all of Rational s products including Code Generation/Reverse Engineering and modeling for software Languages using Rational Tools
• Automated Test scripts using SQA Test Factory for all production software testing for Sales
• Established requirements for product integration testing using Rational Tools for our Enterprise Release Product
• Established regression tests for all supported platforms and existing releases
• Performed Final Release Products testing on all supported platforms
• Created the Defect Tracking process for the creation, review, and closure of defects) utilizing Rational s product Clear Quest & Code Management Clear Case

Senior QA Program Manager

Confidential, Norristown, PA

Responsibilities:

• Reviewed all vendor documentation (functional; interface and test) to ensure testability
• Created Quality Assurance and Configuration Management Standards in accordance with the IEEE edition and ISO 9000 standards for the program
• Created a Quality Assurance/Change Control program for the development program
• Created corporate test program and generated interface test plans, procedures and defect tracking system
• Evaluated all changes requested by the vendor on documentation and software.
• Generated weekly Quality Status Reporting to the Project Manager
• Coordinated all Client Server QA activities with all corporate functional areas and vendor

QA Program Manager

Confidential, Wilmington, DE

Responsibilities:

• Managed all Client Server programs for the QA Dept., created budgets, schedules/milestones, directed QA team members and reported on status and progress to senior management
• Created a Standards and Procedures program for the company
• Created Quality Assurance and Configuration Management Standards in accordance with the IEEE and ISO 9000 standards
• Created a QA/CM Change Control program for the Tandem platform and the Client Server development programs
• Created position descriptions for the QA department and interview/hired applicants
• Generated and provided training for all new QA associates
• Coordinated all Client Server QA activities with all corporate functional areas

Program QA/Configuration Manager

Confidential, Philly, PA

Responsibilities:

• Established and monitored the Configuration and Data Management cost accounts
• Evaluated and procured the Configuration Management Life Cycle Tools for the program
• Developed and implemented the Standards Operating Procedures (SOP s) for the Configuration Management/Quality Assurance Groups
• Developed and implemented the Software and Hardware Configuration Management plans and guidelines in accordance with MIL - STD-973
• Reviewed all program specifications to ensure compliance with ISO 9000 and FDA guidelines and created the Problem Reporting System and procedures

Program Configuration Manager

Confidential, Lansdale, PA

Responsibilities:

• Established and monitored the Configuration and Data Management Cost Accounts and schedules
• Established a change impact log to reflect the impact of changes to cost/schedules
• Prepared and conducted 100% customer Functional and Physical Configuration Audit
• Established and wrote hardware/software Configuration Management Procedures and Plans
• Performed customer presentations on the Configuration Management Programs and status
• Established the hardware and software problem reporting and status accounting system
• Prepared and conducted all change control meetings with all management levels
• Generated all Specification Change Notices; Request for Deviations/Waivers and Engineering Change Requests