Information Technology Consultant Resume Washington, DC - Hire IT People

SUMMARY:

Seeking a position where I can utilize my technical knowledge, excellent communication and customer service skills to reach company goals to consistently provide above par satisfaction.

TECHNICAL SKILLS:

Operation Systems/ software: Microsoft Windows XP Professional/Vista, Windows 7/Window8/Window10/Mac OS X, v10.5 - 10.11, Basic Active Directory, Window Server 2008 & 2012.

Language: Java, C+, HTMLNetworking: LANS, WANS, VPNs, Switches, Routers, Firewall configuration, TCP/IP, Remote Desktop.

Software: Microsoft Office suites - 2003/2007/2010/2013, office 365, Virus Protection, and Adobe Acrobat, cofee, cloud computing

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Information Technology Consultant

Responsibilities:

Assist Congressional customers with CRM technical support issues, as well as consulting with customers on their business processes.
Relevant CRM software implementation and usage to meet those business process requirements.
Onsite/in-office software consulting and software support with occasional remote customer support.
Provide training, assisting, and educating House of Representatives’ offices on using Intranet Quorum CRM software on their day-to-day work.
Assist House of Representatives’ office with their system administration by using Active Directory, setting up new employees accounts, reset their password, etc.
Using HTML skills to create their enewsletter templates. Providing the customer assistance how to manager their database.

Confidential, Silver Spring, Maryland

Fiber Customer Support Analyst

Responsibilities:

Increase ease of access to the webmail accounts by unlocking accounts, resetting passwords, and assisting users experiencing difficulty with Windows applications and browser navigation.
Assist Customers over the phone, chat, and remote assist setting their Microsoft Office outlook.
Networking Setup with printer sharing. Configure Networking settings with Confidential Internet.
Optimize the speed of users’ systems by clearing temp and cache folders and browser cookies, performing disk cleanup and defragmentation, and educating users.
Explain complex Technical concepts in simple terms. Listen and respond appropriately in all customer interactions by displaying a positive attitude and tone throughout every interaction.
Follows up with customers to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Dedicated to provide exceptional customer service and technical support for Fios products and services including complex product or service concerns for internal and external voice and data product customers across all channels.
Troubleshoot hardware and software issues and identify network/applications issues.
Provide detailed information on how to set up/configure data, voice products, and client email application. Verify provisioning and diagnose device or network issue.
Troubleshoot PC Operating systems, specifically Device Manager and TCP/IP configuration.

Confidential, Maryland

Personal Banker

Responsibilities:

Meeting with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs.
Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs.
Find satisfaction in offering the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement
Assist associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge
Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement
Handle customer escalations; ensure enterprise complaint tracking is executed

Confidential, Maryland

Manager

Responsibilities:

Motivate, inspire, and coach behaviors that lead to an exceptional client experience.
Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.
Provided solutions and technical guidance to clients facing technical issues and difficulties.
Be accountable for labor management and revenue performance for the Geek Squad Departments.
Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications. Installing and configuring the peripherals, components and drivers.
Upgrade hardware components, software, and Operation systems. Remove Antivirus, Spam, Spyware software, etc.
Networking Setup with printer sharing. Configure Networking settings.
Assist our customers in providing timely resolutions to escalated technical support issues by delivering professional and timely customer communication via email, remote assist, and over the phone.

We provide IT Staff Augmentation Services!

Information Technology Consultant Resume

Washington, DC

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