System Engineer Resume Virginia - Hire IT People

SUMMARY:

ITIL certified technology professional proficient in: Active Directory, network routing protocols (RIP, EIGRP, OSPF, and BGP) Windows, Computer Hardware/Software installation, Microsoft Office (Word, Excel, PowerPoint, Outlook, and OneNote), Adobe (InDesign, Photoshop, Reader, and Acrobat etc.).
Hands - on experience excelling while providing: deskside and telephone technical support for: desktops/laptops and related OS systems, software, and peripheral components. Managing departmental networks, configuring/monitoring wireless access points, Cisco routers/switches, NAT/PAT, and VLANs.
Skilled at writing course curriculums and providing university-level classroom instruction on various technology related topics to over 1,000 students during my tenure in the role.

TECHNICAL SKILLS:

Operating Systems: Windows 7/8/10/NT Server, Mac OS

Hardware Skills: Assembling, formatting, partition and troubleshooting PCs and installation of drivers/applications

Microsoft Office tools: Word, Excel, PowerPoint, Outlook, OneNote, Office 365

Adobe tools: InDesign, Photoshop, Reader, Acrobat

Networking: CCNA training completed. Knowledgeable in the following TCP/IP and the OSI model, IPv4, IPv6, Subnetting, and Wireless Access; basic configuration and monitoring of Cisco Routers and Switches, Access Control Lists, NAT/PAT, and VLAN

Routing Protocols: RIP, EIGRP, OSPF, BGP

Database: SQL

Platforms: Active Directory (AD)

PROFESSIONAL EXPERIENCE:

Confidential, Virginia

System Engineer

Responsibilities:

Identify, diagnose, and resolve issues in hardware and software for laptops and desktops.
Install, configure and upgrade hardware peripherals of the end user systems.
Provide general desktop support, imaging/re-imaging PCs, and laptops.
Resolve network related issues such as local area connection, network access, mails, or internet access.
Provide assistance in installation of other peripherals including printers, scanners, LAN cables, NICs, and wired switches.
Active Directory functions such as: Account Creations, Password Resets and OU Management.
Provide a shared drive for updating the software application and the authentication.
Monitor and analyze a performance of upgraded system, keeping track of its performance, reliability, risks, and benefits

Confidential, Virginia

Volunteer Computer Training Instructor

Responsibilities:

Teach basic computer courses
Develop and alter curriculum to meet needs of currently class
Advertise the program and its activities to the community
Recruit, train and supervise volunteers/interns to assist with the computer classes
Build and maintain relationships with technology related institutions
Attend meetings, workshops, seminars, training and other community events related to computer/technology services.

Confidential

Technical Support Engineer

Responsibilities:

Responsible for ensuring the stable operations of the computer labs and desktops/laptops used by staff members.
Deploy, maintain, and monitor/support education critical networks deployed in various computer labs and classrooms.
Manage an extensive inventory of PCs and peripheral equipment department-wide.
Install/maintain various Operating Systems (including): Windows 2000/XP/NT Server.
Troubleshoot, install, and setup software, as well as assemble and repair computers and peripheral components.
Provide remote technical support and Net meeting support using Team Viewer and VNC Server.
Deploy, maintain, and monitor/support education critical networks deployed in various computer labs and classrooms and also implemented office 365.
Active Directory functions such as: Account Creations, Password Resets and OU Management.
Perform upgrades to PCs, audio/video, scanners and printers (CANON, HP, Dell, etc.).
Serve as the Subject Matter Expert help/provide guidance to students/staff/faculty and resolve technical issues.

Confidential

Computer Information Systems Instructor

Responsibilities:

Provide detailed and comprehensive training to over 1,000 students for various CIS courses which included:
Computer OS systems and MS Office, Windows 98/2000/XP/XP2, Microsoft Office 2003/2007/2010, Adobe
Acrobat 6.0/7.0/8.0, PageMaker 6.5/7.0, In Design, and Photoshop 8.0/CS.
Prepare lesson plans for courses provided to students.
Develop program curriculum, syllabus, goals, and objectives.
Evaluate students’ progress via grading assignments and assessing completion of goals and objectives.
Attend professional development training, workshops, seminars, and conferences.

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System Engineer Resume

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