SUMMARY:

• Accomplished and certified IT professional seeking a position to design, deploy and manage cost - effective technology solutions that align with organizational goals and create business value.
• Extensive experience in information systems analysis, architecture, design, deployment, administration, integration, orchestration, support and project/team management.
• Highly effective, self-driven manager committed to business objectives, team success and customer satisfaction. Outstanding leadership, communication, collaboration, negotiation, organization, planning, problem solving and customer service skills.
• Hands-on technical leader with demonstrated excellence in progressive IT roles within multiple industries.
• Expertise in infrastructure and datacenter management, systems/application deployments and migrations, capacity planning, servers, storage, networking, monitoring, messaging, mobility, security, cloud computing, blade systems, virtualization, colocation, BC/DR, SOX/ISO, ITSM/ITIL, procurement, asset/vendor management and IT governance, risk & compliance.

TECHNICAL SKILLS:

Hardware: HP, Dell, Lenovo, Apple, IBM, EMC, NetApp, Cisco, Brocade, SonicWall, Aruba, F5, Barracuda, Raritan

Operating Systems: Windows 7/8/10/2003/ 2008/2012/2016, Mac OS X, UNIX, Linux, Red Hat, Solaris, iOS, Android

Networking: IPv4/IPv6, DNS, LAN/WAN, Routing, Switching, Subnetting, VLAN, QoS, Firewall, DMZ, VPN, Proxy

Telephony: 66/110 Block, DID, Analog/Digital PBX, VoIP, SIP, UC, ShoreTel, Polycom, Cisco CUCM, TelePresence

Storage: DAS/NAS/SAN, IDE/SATA/SCSI/SAS, SSD, RAID, iSCSI, Fibre Channel, Clustering, Multipath, Snapshots

Security: RBAC, SIEM, IDS/IPS, NAC/NAP, IAM, PKI, DLP, IRM, MDM, AV/Malware, Packet Analysis, Encryption

Virtualization: Citrix XenApp/Desktop, VMware vSphere/vCenter/vMotion, VirtualBox, Hyper-V, P2V/V2V, Templates

Cloud: Office 365, Azure, DirSync, G Suite, AWS, Rackspace, Barracuda, Symantec, Egnyte, Box, CrashPlan, Postini

Applications: Exchange, Office 365, Power BI, Adobe CC, Solidworks, GoToMeeting, BackupExec, SFDC, SAP, QAD

Databases: SQL 2008/2012/2016, MSCS, Access, Oracle, MySQL, Progress, Pro2SQL, FileMaker, ODBC, OLE DB

Tools: MRTG, NMAP, Nessus, WireShark, PSTools, MDT, WSUS, SolarWinds, Nagios, Webtrends, LanGuard, Cygwin

Languages: VB, ASP, SQL, HTML, XML, SAML, CSS, UNIX Shell, Perl, PHP, JavaScript, ColdFusion, PowerShell

Frameworks\Laws: ITIL, SDLC, ISO/IEC 20000/27000, PCI DSS, EU-U.S. Privacy, HIPAA, SOX, SAS, SOC, FIPS

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior IT Manager

Responsibilities:

• Managed IT department, personnel, budget, service portfolio and on-premises/cloud IT infrastructure and operations. Engaged third-party MSP and consultants as needed to execute strategic projects and deliver enhanced IT support. Completed initiatives on time and budget and provided exceptional IT services, support and technology to the business.
• Negotiated IT vendor service, support, licensing and maintenance contracts, equipment leases and cloud subscriptions. Forecasted and tracked annual IT departmental Opex of $475K and Capex of $250K, reduced total annual expenditures by 25% through infrastructure consolidation and cloud app/service migration initiatives. Significantly increased IT platform/service resiliency and uptime by eliminating major system deficiencies and single points-of-failure.
• Completed key projects including ERP system upgrade, Office 365 hybrid e-mail migration, 75% IT infrastructure reduction via consolidation, cloud, and virtualization, NAS storage deployment, laptop/tablet fleet refresh, ISP circuit redundancy, Egnyte EFSS, Adobe CC, Symantec SEP, Barracuda backup & e-mail archival, network refresh, Windows 10/2012 R2/AD upgrades, VMware P2V migrations, Meraki Wi-Fi upgrade and FastPass password policy/enforcement.
• Conducted comprehensive security assessments on all IT networks and systems, implemented policy and control changes per cyber security best practices. Eliminated gaps/deficiencies to augment DFINE’s overall security posture, protect company assets and satisfy PCI DSS, HIPAA, FDA and EU privacy compliance and regulatory requirements.

IT Operations Manager

Responsibilities:

• Managed on-premises, colocated and cloud IT infrastructure and services. Partnered with stakeholder groups to ensure all solution proposals met business requirements and remained within budget. Deployed highly-available compute, cloud, virtualization and SAN technologies that optimized CA workloads, increased efficiencies and reduced IT costs.
• Managed complex projects encompassing IT infrastructure resiliency, carrier diversity, PKI, SSO, BYOD, EFSS, e-mail archiving/e-discovery, app/desktop virtualization, datacenter consolidations and office relocations. Created project plans and documentation, chaired meetings, allocated resources, tracked milestones and drove projects to completion.
• Researched SaaS vendors, vetted services and terms, performed cost analyses, conducted POCs and presented solution recommendations to senior GIS management for replacement of legacy IT applications and infrastructure. Evangelized and deployed Box, Mozy, Amazon AWS, Rackspace and Symantec cloud solutions to increase performance, reliability and scalability of IT services and reduce infrastructure footprint and capital expenditure.
• Migrated 200+ Nimsoft employees to CA Office 365 e-mail and WebEx conferencing systems, saving $85k in annual operating costs. Transitioned IT/Facilities vendor contracts and billing to CA financial systems and processes. Audited and consolidated all mobile carrier accounts eliminating 160+ redundant lines and achieving $96k in annual savings.

Global IT Manager

Responsibilities:

• Managed worldwide IT operations and infrastructure. Recruited, trained and mentored staff in NA, EMEA, APAC regions. Oversaw department's operational and strategic planning, launched and directed projects, allocated resources and fostered innovation. Defined and communicated IT strategy and developed policies, procedures and documentation.
• Scoped and evaluated new technologies and conceptualized IT vision and roadmap to deliver improvements. Established and maintained rapport and tactful communications with executive team, department heads and end users regarding pertinent IT activities. Planned and coordinated change/maintenance activities with CAB and internal groups.
• Developed, implemented and continually improved security, systems monitoring, and alerting processes and procedures. Provided insightful system metrics and KPIs to management. Drafted, executed and maintained network scalability and capacity plans. Triaged and reported IT issues and ensured resolution and closure within defined SLAs.
• Created, prioritized and managed IT project portfolio. Championed large-scale corporate acquisition, integration and consolidation projects. Liaised and collaborated with software engineering, operations, and product management groups on new product offerings and feature enhancements. Oversaw IT purchasing activities, qualified vendors, negotiated contracts, leveraged relationships and tracked expenditures against budget.

IT & Purchasing Manager

Responsibilities:

• Led IT operations, infrastructure and third-party technology services provider. Built and sustained internal and hosted datacenters, MPOE and MDF/IDF rooms. Supervised infrastructure projects and engaged engineering leads to optimize compute resources. Ensured IT infrastructure including power, cooling, network, storage, filers and compute farm was operating flawlessly. Tailored best-in-class technology solutions to business requirements and architected IT roadmap.
• Monitored corporate and engineering software licensing usage, enforced metering, identified trends and ensured contractual compliance. Reconciled voice and data plans (Phone/PBX, mobile devices, calling cards, WebEx, Skype). Tracked IT assets including software and physical inventory, asset tagging, shipping/logistics and e-waste disposition.
• Managed relationships, contract negotiations and renewals for 100+ IT and 75+ Facilities vendors. Established pricing, terms, entitlements and tracked $2.7M IT and $500K Facilities budgets. Defined purchasing policies, facilitated requisition process and placed orders. Held accountability for shipping/receiving and domestic and international freight logistics. Received, inspected and verified all deliveries. Administered security, badge, alarm and surveillance systems
• Developed corporate IT policies, procedures and documentation. Created patch/vulnerability assessment and deployment process for business-critical systems. Monitored IT SOX compliance, interfaced with internal and external auditors, gathered quarterly evidence, remediated exceptions and compiled reports. Ensured IT requests and incidents were proactively resolved within defined SLAs. Derived, distilled and articulated business insights to executive staff.

Senior Systems Administrator

Responsibilities:

• Managed heterogeneous IT/Engineering datacenters and physical infrastructure. Performed capacity planning, design, installation and tuning of server, storage and networking equipment. Collaborated with cross-functional teams to ensure optimal solutions were implemented within OLAs/SLAs. Adhered to IT policies and change-management workflows to maximize system/application uptime. Worked with ISO/SOX audit teams to ensure minimal or no findings/exceptions.
• Designed and commissioned scalable server and storage solutions on Dell, HP, Sun, NetApp, Isilon, and EqualLogic hardware. Configured networks on Cisco, Foundry, Extreme, Juniper, Nokia, Packeteer, and Trapeze equipment. Administered Active Directory, Group Policy, Exchange, SQL, SharePoint, IIS, DFS, MSCS, WSUS, MDT/WDS, Siebel, Dynamics, Citrix, ADP, SAP, McAfee, BackupExec, Commvault, Nagios, Hyper-V and VMware applications.
• Provided application, database and network support to ensure performance, availability and recoverability of global IT systems. Provisioned user accounts and managed groups/permissions. Documented application, network and storage architectures. Created batch automation scripts/tasks. Performed resource planning, road mapping and cost projections.
• Spearheaded design, specification and delivery of remote failover compute farm hosted in colocated datacenter. Configured and installed racks, power, network cabling, blade chassis, PDUs, KVMs and environmental monitors. Migrated critical servers, storage and network equipment. Implemented intelligent remote management and monitoring.