SUMMARY:

• Accomplished Systems Engineer with 13+ years’ progressive experience in system administration and computer/network operations
• Vast Experience in large datacenters operations with mixed computing environment including windows, Linux, MAC and Virtualization environment.
• A self - starter known to initiate process and system improvements to increase system stability and staff productivity.

TECHNICAL SKILLS

Software: Windows 12/08/03R2 Server, Windows 10/8.1/7/XP, Mac OS X 10.9/10, Ubuntu 12.X, CentOS 7.X, Office 365/ 2013/ 2010/, Dell Open Manage, Symantec management Platform 7.x, Remedy 7.5, Managed Engine Service Desk 8.X, Managed Engine Desktop Central 8, WinPE 5.0, Checkpoint encryption, FileVault, WAIK, WinSCP 5.5, Putty 0.63, Norton Ghost, Quest Migration Manager, TeamViewer 7, ZENworks Control Center, Cisco VPN client, VMware Fusion 5, VMware Player 6, McAfee Enterprise Antivirus 8.X/9.X, Vipre 6.X, Symantec Backup Exec 2012, Symantec Endpoint Client 12.X, Symantec Endpoint Protection Manager 12.X, CA ArcServe 12.X

Networking: MS Exchange 2010/2007, Active Directory 2008/2003, VMware ESXi 5.5, VMware vSphere 5.5, Data ONTAP 7.X, CIFS/NFS, DC, DNS, DHCP, WSUS, VPN, Centrify, NetApp FAS 3020, Cisco Catalyst Ethernet Switches, Cisco Unity & Call Manager Admin

Hardware: Dell PowerEdge/OptiPlex/Precision/Latitude, HP Inspiron/EliteBook/Folio, Panasonic ToughPad FZ-G1/Toughbook CF-19, specialized scientific instruments such as Water Mass Spectrometry, Agilent Chemstation Chromatography, Bio-Rad Field Gel Electrophoresis analyzer

PROFESSIONAL EXPERIENCE:

Confidential, College Park, MD

Systems Engineer

Responsibilities:

• Escalated issues as needed and maintained communication with FDA scientist and engineering teams. Extensively utilized BMC Remedy Helpdesk software and Solarwinds Web Helpdesk to record and track issues.
• Achieved highest level of customer support and manage more than 1200 Windows, 300 Macs, 120+ scientific instruments and 100 Linux workstation/laptops in the Enterprise Scientific Computing environment.
• Played a key role in managing user accounts, security, access rights, software updates, and permissions using WSUS, SEPM, VIPRE, Active Directory and GPO tool
• Collaborate with cross IT team within FDA to maintain integrity of the CFSAN network infrastructure, server and storage infrastructure, workstations and system security and hardening.
• Perform ongoing hardware software maintenance operations, including installing or upgrading hardware or software. Investigate system component suitability for specified purposes make recommendations regarding component use.
• Research, test, or verify proper functioning of software patches fixes on 200+ Virtual Machines running in VMware VSphere Environment
• Provided special assistance with scientific computing team members in troubleshooting and testing of VMware VSphere Environment.
• Assist with the management of the organizations Storage Area Network (SAN) Systems.

System Administrator

Responsibilities:

• Provide technical support to ATSC/Salient fed users via phone, email and in person.
• Administer users, security and distribution groups in an Active Directory environment.
• Utilize Cisco Unity and Unified Call Administration to administer phones and voicemail system.
• Setup PCoIP devices, HP laptops, IPAD’s, blackberries/iPhones/android mobile devices and all new IT equipment purchased for McLean office.
• Migrated users profile from one domain to another.
• Setup and install Windows Deployment Services (MDT) for computer building, updating and deploying PC images
• Assist with upgrading users to office live 365. Coordinate with third party vendors on upgrade of network devices.
• Remotely inventory workstations before migration process. Push updates and software’s to workstations.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Coordinate with vendors and with company personnel in order to facilitate purchases.
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirement
• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Directed the implementation and performance tuning of Windows 2003 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.
• Led in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhanced system performance.
• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.

Windows 7 Support Engineer

Responsibilities:

• The National Archives Records and Administration supporting Windows 7 migrated users.
• Worked with Windows 7 team to Setup selected Dell, ACE and HP computers for deployment test environment. Recommended appropriate equipment for special and power users.
• Provide phone and remote support to Windows 7 users using ZENworks Control Center to resolve Windows 7 desktop and laptop issues.
• Design, build, implement, and manage products and solutions for the current customer.
• Monitor and maintain all production system equipment and services.
• Participate in the planning and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product.
• Ensure 24/7 availability of the production application environment. This may include 24/7 on-call responsibilities on a rotating basis.
• Build and maintain domain servers that provide DNS, DHCP, and file shares.
• Manage and upgrade Exchange in a cluster environment.
• Manage, create, and modify SharePoint servers and sites.
• Build, manage, and upgrade Windows Hyper-V hosts, and associated virtual machines

Systems Administrator

Responsibilities:

• Provided technical and specialized support to Office of Head Start (HSKIMS) contract client regarding maintenance, administration and user support for the following service areas: desktops, servers, phone systems, operating systems, account management, storage, networking, software and hardware.
• Support over 100 desktops/laptops (Windows 7, XP, Mac OS X) and assisted network manager with 22 Dell PowerEdge Servers (Windows 2008/2003R2 Enterprise). Prioritize incoming problem tickets/user requests, diagnose, troubleshoot and repair computer and network related issues.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, Network systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Daily/weekly tasks: monitor system logs/backups, administer AD 2003/2008 users & network resources, exchange 2003/2007 email support, network printing issues, hardware/software installation and configuration, VPN at home users and connectivity issues, wireless Access, Administer voicemail system, Endpoint protection Anti-virus monitoring, equipment moves, Worked with Verizon and third party vendors remotely and in house for maintenance and upgrades, Video conference setup.
• Collaborate with Lead Windows Engineers, IT Architects, vendors, and business clients to ensure that the hardware and software technology components interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Confidential, West Chicago, IL

Deployment Technician

Responsibilities:

• Responsible for upgrading printers, blackberries, PDA's, laptops, desktops and peripheral devices. While providing migration support to 400 Tishman Speyer users throughout the DC and Northern VA area.
• Setup staging area for imaging, configurations, testing, diagnosing and troubleshooting. Securely wipe all data and scheduled hardware’s to be picked up for recycling.
• Recommend shift reports to keep technicians and deployment process organized. Created user survey feedback to strengthen customer satisfaction.

Desktop Technician

Responsibilities:

• Contractor on the desktop refresh rollout project at The Department of Treasury in DC. 3rd technician on a 5 member team responsible for upgrading 900 HP desktops and supporting users associated with them.
• Backup and restore; accurately configure outlook email/import PST files and digital certificates, macros, and files. Established correct network connectivity configuration for software applications and special hardware’s.
• Collaborate with project manager and other IT staff to modify deployment procedures which improved project productivity. Implemented and created a folder structure which stored backed up users profiles, technical tools and documentations (SOP’s).
• Work with highly complex hardware and software technology analysis, evaluation of resource requirements necessary to maintain and/or expand service levels or tune hardware and software components for optimum performance.
• Maintain the implementation of technical strategies and solutions to maintain and/or expand service levels or tune hardware and software components for optimum performance.
• Assist in resolution of production incidents involving multiple enterprise services and components.
• Provide 2nd level support to the Operations Technology staff
• Contribute on project based efforts to work with various business units on ensuring integration with current infrastructure standards and offerings.

XP Migration Technician

Responsibilities:

• Responsible for migrating and supporting 2000 users. Migrating workstations from Windows 95, 98, NT, and 2000 to Windows XP (Dell laptops and desktops). Picked up workstations from users location and perform data transfer from machine using proprietary software (SMS 2003). Backed up machine using Norton ghost 2003 and loaded new image onto machines.
• Troubleshoot and assist with various technical related issues including but not limited to Lotus Notes support, blackberries, MS Office suite, remote access and various hardware and software related issues.
• Collaboratively Manage a large and diverse Windows server technology portfolio in the capacity of technical subject matter expert
• Work closely with IT leadership and clients on the initiation, selection, design, and implementation of new technologies
• Create technical documentation - roadmaps, presentations, cost models, etc.
• Design and create technical designs that can be deployed and managed by service provider partners
• Initiate operational and process improvements that increase the stability and overall operating efficiency of Best Buy's corporate server technology portfolio
• Provide Level Three problem escalation support and troubleshooting
• Develop positive working relationships and actively manage service provider partners to established service levels

Desktop Support technician

Responsibilities:

• Provided XP migration and upgrade support to law firm client locations in the DC metro area.
• Replaced 1300 IBM laptops and dell computers; participate in technical testing’s, deployment steps modification and special projects. Selected to deploy and support high profile users with sensitive data.
• Responsible for tasks and tickets assigned to 2nd/3rd level Server Operations within incident-, request-, change- and problem management or other processes
• Design, plan and implement servers and server-based solutions according to latest technologies
• Install, configure, migrate and maintain Windows Server in an enterprise environment (Plan, Build, Run)
• Work in project teams to design, install, migrate and improve server infrastructure systems and services like
• Technical tools; Batch files to change NIC settings, applications configurations. (USMT) to migrate OS data/settings, Norton Ghost, MacAfee\Symantec anti-virus, diskeeper, regedit, msconfig, services.msc, citrix remote desktop, Active Directory Users & Computers 2003, lotus notes and remedy ticketing system.
• Administer and maintain Microsoft Active Directory for a global network with multiple domains and forests
• Understand and implement role-based access control principles
• Install, configure and maintain core infrastructure networking services including DHCP, DNS, WINS and others
• Install, configure and maintain distributed file services and protocols like SMB, DFS(-R), FTP and others
• Administer and maintain Remote Desktop services (Terminal Server)
• Install, configure and maintain server and storage hardware
• Support and plan for future upgrades and replacements

Helpdesk Technician

Responsibilities:

• Provided helpdesk Support to The National Archives and Records Administration sites in the Maryland and DC metro area. Supported over 500 internal users.
• Key member on XP migration travel team to 6 archives sites within the United States. Assisted with training migration technicians on Government Technical policies and procedures. Successfully upgrade and replace 4000 desktops two weeks before deployment due date.
• Perform system software and hardware upgrades including planning and scheduling, testing, and coordination.
• Monitor, measure, capacity plan and test current\new infrastructure products and services.
• Research recommendations or solutions for upgrades, improvements and strategies to ensure a stable, available and protected technical infrastructure.
• Consult with resources and industry experts to ensure the effectiveness and efficiencies technical infrastructure.
• Provide and obtain timely updates to/from relevant parties (internal and external)
• Partner with the Problem Management Centre to reduce re-occurring incidents
• Provide consultative assistance to the Operations Centre during off hours as needed
• Review system and network configurations with Service Delivery to ensure successful implementation of services into production
• Perform incident trend analysis to promote a stable solution within the environment.
• Proven ability to quickly learn and implement unfamiliar technologies.
• Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
• Creative problem-solving to identify the source of problems
• Responsible for the administration, availability, and deployment of server hardware, Microsoft Windows Operating Systems, back office services, and business critical applications.
• Perform administration tasks and Tier 2 and 3 level supports for a wide array of enterprise technology solutions.
• Develop and ensure infrastructure documentation such as design and environment specifications, user and technical manuals and process\methodology documentation.
• Create Novell and GroupWise accounts through Console One. Support Microsoft 2002 suite, replaced toner cartridges on printers, setup/relocate desktops in existing and new cubicles, independently resolved recurrent system lockup issues through diligent research. Implemented antivirus removal procedures (SOP) for workstations.