SUMMARY

• I started a small computer repair business in 2008 offering a variety of software and hardware relate services. By late 2012 I had obtained following industry certifications: A+, Net+ and Cisco CCNA and I’m currently progressing towards the Windows Server 2012 certifications from MCSA all the way to MCSE.
• Fluently speak and write English and Spanish
• Designing and Installing Microsoft Windows Servers 2008/2012, Active Directory administration
• Exchange 2010/2013,2016, O365 Windows XP/7/8.1/10, MS Office Suites 2007/2010/2013/2016
• VMware vSphere 5, 5.5, 6 and HyperV hypervisors administration and cloud computing solutions
• Cisco VoIP CUCM, Cisco ASA security appliances, Cisco enterprise switching and routing
• Wireless technologies (Ubiquity, Meraki, Cisco and Netgear)
• Design, Implementation, and Management of complete Cisco/Merkai Network solution .
• Symantec Anti - Virus Client and Management Platform experience and Sophos PureMessage
• Linux management and Python programing
• Use of tools and software to monitor, manage, design, administer and secure Local Area Networks
• Designed and Implemented 1 to 1 solutions, Microsoft, Confidential and Open Source (Chromebooks), for various organizations, Meraki Systems Manager and AirWatch Mobile Device Management
• Troubleshooting Laptop/Desktop/server hardware
• Configuring and troubleshooting Mac OS X, iOS devices, Applications and settings
• Communicate with techs and end users, escalation, decision making under pressure, team work
• Excellent documentation and strong customer service skills
• Ability to work independently

PROFESSIONAL EXPERIENCE

Confidential, Naples, Fl

Network Engineer/Contractor

Responsibilities:

• I was task with documenting the network including Visio diagrams for a total of 12 IDF and MDF racks, logical topology, physical topology for the old flat network and the newly designed network topology.
• Project managed the design and implementation of a new network environment segmented with several VLANs and redundant paths. Installing and configuring 16 Meraki Access Points, 8 Meraki MS350 switches, 2 Cisco 4000 ISRs and 2 Meraki MX400 Firewalls including an in premises and off premises Data Center for disaster recovery, fail-over links (Dedicated fiber link and VPN). reconfigured Cisco Access Points, Cisco catalyst switches and ASA 5512x,.
• Administration of CUCM IP phone system. Implemented new features and created step by step “how to” documents for common phone system procedures such as deploying new phones and voicemail boxes, re-purposing existing phones, resetting passwords, generating reports, and other management procedures.
• Project managed and configured the addition of a second PRI on a Cisco ISR 2921 Voice Gateway, configuration of a 4 port FXS card on one of the Cisco 4431 ISR router to utilize 4 DIDs for analog lines as part of a faxing solution on a new administration building, spiced and cross-connected 4 POTS lines across 3 buildings as part of the fax lines project.
• Assisted on the migration from Exchange Server 2010 to Office 365, updated 250+ AD user accounts in order to populate the right information on various fields of O365 with a bulk AD user edit solution, assisted on the process of transitioning end users to the newly implemented O365.
• Participated on the transition from AirWatch to Meraki Systems Manager for our mobile management solution.
• Collaborated on the implementation of a wireless Point-to-Point connection between two buildings across a lake and manipulated RSTP port priority values to create an automatic failover link between two Meraki access switches.

Confidential, Lehigh Acres, FL

Desktop Support Analyst/Contractor

Responsibilities:

• Implementation of Epic Medical Solutions Software and end user training and troubleshooting.
• Assisted implementing over 600 new computers and medical equipment, including Operating Systems, medical and administrative applications, migrating users and computers to a new Domain.
• Provided hands-on hardware support, such as connecting computers to the wired network and VLAN administration. Also installed software updates and upgrades on the computers and workstations on the network.
• Configured new computers, reconfigure and re-purpose older machines and set up workstations for new employees.
• AD administration, network administration
• End user support, hardware and software troubleshooting.

Confidential, Naples, FL

Systems Administrator/Contractor

Responsibilities:

• While providing services to a very successful nonprofit organization which is home to the Naples Philharmonic and an Art Museum,
• I assisted in the deployment of new physical and virtual servers using Hyper-v.
• Monitored server backups, server hardware troubleshooting and upgrades.
• Network equipment upgrades and configuration.
• Assisted on the upgrade and migration of all workstations and troubleshooting of various software, also helpdesk support
• Deployment and troubleshooting of network printers

Confidential, Bonita Springs,FL

Network Administrator

Responsibilities:

• Maintained and upgraded existing software systems, to maximize effective use by City Staff. Evaluate and recommend software and hardware system changes as necessary to improve output of City IT Systems.
• Maintained and repair system hardware as necessary, maintain system security to protect City system integrity, and safety, work with outside provider to improve City Web Site.
• Display an effective, professional management presence under stress, distinguish priorities and modify those priorities on short notice if circumstances warrant, effectively handle crisis and appropriately adjust plans and activities to changes in circumstance, analyze and interpret data.
• Identify the critical elements, and apply the proper solutions, transmit verbal and written information and ideas in a timely manner clearly understandable

Confidential, Naples, FL

Mobile Tech

Responsibilities:

• IOS Devices certified technician, repair and troubleshooting of IOS devices like iPads and iPhones, OS X Lion and Mountain Lion training instructor, perform data migrations from Mac to Mac and Pc to Mac, repair tickets.
• Provided technical support to customer's mobile devices and computers both hardware and software.
• Provided educational opportunities to customers about their personal products
• Helped troubleshoot and repair issues on an array of mobile devices
• Scheduling of Technicians
• Performed data migration from Windows to Mac OS, Android to iOS and other
• Provided one-to-one essential training on Confidential devices and operating system
• Creating and maintaining relationships by means of outstanding customer service
• Discovered needs of the customer
• Paired customer with products
• Completed sales transactions and returns