SUMMARY:

• Information Technology professional with an out - going personality, excellent communication skills, management ability, and a strong interest in both technology and security.
• Ability to coordinate multiple tasks, respond to changing priorities, react to short deadlines and excellent organizational, analytical, problem-solving and decision-making skills.
• Highly motivated with the ability to work independently or as an integral part of a team

TECHNICAL SKILLS:

LAN Technologies: Ethernet/ Fast Ethernet/ Gigabit Ethernet/Ether channel networks, VLANS, Inter-VLAN Routing, VTP, STP

WAN technologies: Frame Relay, MPLS, ISDN, PPP, HDLC

Cisco and other vendors: Cisco routers (2600/xx, 2500, & 1800 series), & Cisco Catalyst Switches (1900, 2800, 2950, 2960 series), IP Phones (7940, 7960, 7970), Wireless LAN Controller.

Protocols/Services: TCP/IP, UDP, Routing Protocols (RIP v2, IGRP, EIGRP, OSPF), MPLS, 802.11 a/b/g/n.

OS products/Services: Windows 10/8/7/2003/XP/Vista, Mac.

Tools: AVG, Packet Tracer, Wire-shark, Splunk, Manage Engine, Putty, AD, PagerDuty, CDP Monitor, Visio, MS OFFICE 2003/2007/2010/2013/2016

PROFESSIONAL HISTORY:

Confidential, Fort Lee, NJ

Support Analyst

Responsibilities:

• Oversee and support other technical support analysts in proper documentation and using support tools optimally and efficiently
• Records incidents and events information
• Installs, maintains and provides technical support for users.
• Hands on experience in Splunk Enterprise for Alert throttling and troubleshooting of incident
• Ensures server upkeep and backups are monitored & maintained of sites within employee’s jurisdiction
• Respond to corporate end-user calls, emails and help desk trouble tickets for technical support with company-issued personal computers, laptops, Macs, various smartphones, IPads, VoIP phones, and other corporate hybrid.
• Prioritize customer requests for support based on urgency and impact of need.
• Provide prompt, efficient, and accurate technical support to all customers via phone, email, desk side and remote
• Support desktop operating systems, hardware and software.
• Utilize Manage Engine for proper incident tracking and management of issues.
• Setup and troubleshoot supported computer platforms, software applications, perform basic diagnostics and troubleshooting including but not limited to; connectivity, printing, scanning and network share access issues.
• Disaster / recovery responsibilities - design, document, implement and maintain backups of critical data in the data center as well as other sites
• Documentation responsibilities in building IT knowledgebase that help in overall team efficiency

Data center Technician

Responsibilities:

• Provided hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions.
• Working experience of TCP/IP protocols including TCP, UDP, ICMP and FTP
• Monitored and controlled daily service ticket activity, customer calls and service levels.
• Utilized network management configuration tool in installing upgrades to maintain version levels of all network equipment
• Responsible for troubleshooting and installation of Cisco Switch and router
• Resolved technical problems with hardware, networking and connectivity.
• Fiber and Copper Cables Install/ upgrade/ replace server, device, or network components as needed.
• Perform physical hardware audits.
• Worked on Cisco series switches i.e. 2960,3560,3750 and Cisco series routers i.e. 1841,1921,7200,890
• Confidential and Dell Server Hardware support. Cisco, F5 and Juniper Network Hardware support.

Technology, Security Engineer

Responsibilities:

• Monitored and maintained DLP system and other relative monitoring tools
• Implemented DLP workflow and policies
• Handled Firewall exception ticketing system on tier 3 positions
• Created policy and procedure for firewall exception and Security Engineering
• Reviewed outbound file transfers from data exiting corporate network
• Documented Hardening Standards aligned with CIS guidelines for key company assets
• Worked within the incident response system to document events and incidents
• Assisted users and business groups in resolving security and networking issues
• Executed projects and strategic initiatives
• Communicated key metrics and project initiatives with key stakeholders
• Participated in team collaboration and provided valuable input to new associates

System Administrator

Responsibilities:

• Performed administrative tasks in AD, MS Exchange, Local Area Network (LAN) and WMS systems
• Support local area network including routers, firewall, and wireless access point and all other related networking hardware and infrastructure
• Hands on experience in configuration of VPN technologies
• Network planning and designing; network cabling and troubleshooting
• Involved in creating technical documents and Visio for all existing network and Scenarios
• Administrated and maintained physical security controls (such as badging) for the enterprise
• Maintain hardware and software inventory for key company assets
• Provided Tier 1 and 2 system support of hardware and software for computers and printers
• Applied critical updates and security patching to end user workstations
• Collaborated with executive management and department leaders to assess network capacity needs