SUMMARY:

• IT Systems Administrator/Engineer with experience in planning, designing, implementing, Confidential Office, cloud services rollouts and integration projects.
• Strong knowledge in Confidential Exchange Server 2003, 2010 and 2013, Active Directory, Outlook and hardware configuration.
• Very good experience Systems Network Administration, Office Management and Desktop Support S/FTP servers including both Linux and Windows based solutions.

TECHNICAL SKILLS:

Troubleshooting/Track: IT/AutotaskWindows SupportWin 2003/2008/2012 ServerNetworking, TCP/IPExchange Server 2003, 2010, 2013Active DirectoryWindows Deployment ServerBES/ActiveSync/MDMDNS/DHCP, Group PolicyV - Center, ESXi, VMWAREMS Office 03-16Hardware ConfigurationSQL ServerLinux/RHELNAS/SAN/EMCMobile Phone SupportDatacenter ManagementSCCMRDP/TerminalServicesBlade Technology, EMC/SANVOIP systemsSharepoint/CitrixSFTP, Open SSH, EFT ServerCloud server hosting

PROFESSIONAL EXPERIENCE:

Confidential, NJ

IT Specialist

Responsibilities:

• Support internal customer systems and cloud hosted application environment
• Office 365 support including distribution list management and account creation
• Backups of data through Carbonite and local NAS
• Laptop configurations and deployment
• Networking support in office including wireless and cisco switches

Senior IT Systems Engineer

Responsibilities:

• Assist with high end support of client platforms and systems, receive escalations from help desk including server, network, firewall, and workstation issues
• Successfully developed and delivered more than 30 migrations from on premise Exchange platforms to Office 365.
• Established procedures and documentation for these migrations to productize a very custom solution to be more readily deliverable.
• Served as project leader to deliver project plans and milestones in a timely fashion and ensure customer satisfaction
• Project manager of many migrations to Office 365 and cloud hosted Exchange environments
• Migrated several customers in varying scale up to 200 employees from in house Exchange environments (Exchange 2003, 2007, Small Business Exchange 2003) to Office 365
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness.
• Implemented Migration Wiz dashboard to check mailbox readiness for the migration and ensure mail integrity before and after migration
• Assisted with on-site training for customers new to Outlook and Exchange (i.e. using G-Mail for business prior)
• Provide on-site and remote assistance for clients with help desk related issues
• Provide detailed network/security assessments and reports through use of Network Detective, including vulnerability scans, internal and external
• Conduct mass workstation rollouts including hardware and software deployments and updates. Server builds
• Maintain Active Directory and hosted Exchange (07, 10, 13, and office 365) for client base including secure messaging add ins and encryption
• Implemented a large scale hybrid wired/wireless network for a large solar engineering firm, including setup of Meraki networks, linking locations across states
• Provide phone support and implementation with VOIP protocols
• Worked on adjustments with Ticketing system to streamline alerting and triage of issues
• Operated as a proactive technology advisor to make recommendations on reducing costs for clients through new technologies and key upgrades

Systems Administrator

Responsibilities:

• Maintain infrastructure at co-location data center consisting of Blade servers, standalone servers, in a mixed environment of Windows/Linux/Unix, including physical installations and repairs of hardware
• Administer Citrix environment including gateway and application farms, Citrix receiver. Established a new Citrix environment with gateway and application servers from scratch on a VMWare segment
• Assist with data center consolidations and maintenance, server installation, wiring (Cat cable, fiber cable, and switches)
• Develop and maintain Group Policy groups and objects across multiple supported domains, in order to apply software updates and adjust client PC settings
• Administer S/FTP servers including client accounts using both Linux and Windows based solutions
• Interface with clients regarding file transfer including troubleshooting connection issues
• Provide support for multiple client facing software platforms and products across several locations
• Support of external client facing servers and systems, including invoice processing applications, web portal/client browser
• Support of VMWare environment including ESXi 5.1/5.5 back end, clustering, HA/DR over multiple datacenters and SAN/EMC configuration. VMotion/Storage VMotion. Patch management, and system builds with some VCloud experience as well
• Follow change control process for critical system updates and additions/removals from the network

Enterprise IT Desk Top Support Administrator

Responsibilities:

• Address trouble tickets for any user indicated issues regarding hardware, software, printer, network related issues etc.
• Managed all installed software, hardware as well as desktops, laptops and mobile and android.
• Maintain active directory and end user access
• Support and activation of Blackberry, IPhone, Android, Windows Phone using ActiveSync and Blackberry Enterprise Server
• Support of Confidential Office Communications Server and Client
• Design and implement group policy objects and groups per user/computer/server objects as needed
• Create and deploy images of PC’s and Laptops, deployment of enterprise-wide encryption
• Maintain infrastructure and support multiple servers across various platforms including permissions
• Assisted with integration and migration of various mergers and acquisitions with other companies, consolidating networks, migrating user accounts and email
• Maintain phone system through use of Avaya IP Office
• Responsible for data backups and restorations through CA ArcServ

Tier 1 Support Desk Analyst

Responsibilities:

• Take phone calls and emails to create trouble tickets in order to address issues
• Support users and clients around the world, troubleshooting via virtual connection
• Maintain Active Directory and make necessary changes
• Support for Windows platforms, MS Office, Outlook, Thomson One, Citrix, General PC/Network/Connectivity issues, Printers
• Troubleshooting / rebooting servers through remote login

Kappa Sigma Fraternity Assistant

Responsibilities:

• Assist district chapters and colonies in the State of New Jersey and Staten Island
• 2014 Outstanding Alumnus Advisor Award
• Oversee chapter and advise on chapter operations including finances, philanthropy, community service, chapter development and growth, rush/recruitment, leadership development and more
• Coordinate with other Advisors throughout NJ district and countrywide
• Assist district leadership with events such as district conclaves and other events