SUMMARY:

• Dependable, dedicated and hard working individual with extensive experience in the implementation, analysis, optimization and troubleshooting of large scale Cloud Storage systems.
• Excellent “hands on” technical knowledge and a knack for matching user requirements with available resources. Ability to develop and maintain effective working relationships with end users, vendors, peers, and supervisors.

TECHNICAL SKILLS:

Operating Systems: Windows XP, 7, 8, 10, Windows Server 2008, 2008R2, 2012, 2012R2, MacOS X

Hardware: Servers/Desktops (Dell, HP), Apple/Mac

Software: Hyper - V, SQL Server, IIS, Network troubleshooting utilities, Remote control technologies, Citrix Metaframe, Norton Antivirus Corporate, Symantec Mail Security for SMTP, SCOM 2012, File and Print Servers

Networking: WINS, DHCP, PPP, TCP/IP, IPX/SPX, SMTP, FTP, ISDN, VPN, DNS, File Server, WSUS

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Request, renew and maintain SSL Certificates
• Request, renew and maintain Service Account passwords
• Perform software deployments as required using custom tools and scripts
• Configure/Maintain load balancing environment
• Manage operational aspects and service engineering components of delivering CRMLive service to partners with extremely high availability and performance
• Successfully drive operational product improvements upstream into development efforts
• Assisted with build out of GSGO (Government) isolated environment
• Configured new servers owned by CRMLive for Integrated Lights-Out (ILO) to reduce the MTTR and DCS costs when a server crashes/fails to reboot.
• Designed and built out new monitoring system using Nagios and Check MK

Technologies Leveraged

• F5 BigIP Load balancers
• Ocotopus Deployment tool
• PowerShell scripting
• Custom built deployment and self healing utilities

Systems Engineer

Responsibilities:

• Monitor and maintain distributed databases and replication/mirroring
• Request, renew and maintain SSL Certificates
• Request, renew and maintain Service Account passwords
• Perform software deployments as required using custom tools and scripts
• Troubleshoot various failures within the OneDrive Production Environment and engage Product Group as necessary
• Configure/Maintain load balancing environment
• Manage operational aspects and service engineering components of delivering OneDrive service to partners with extremely high availability and performance
• Contribute to improve, analyze, and optimize day-to-day operations in a very large automated infrastructure of servers and devices
• Analyze monitoring and alert data for proactively addressing operational trends
• Successfully drive operational product improvements upstream into development efforts
• Perform deep technical troubleshooting at various layers to investigate, identify, and prevent problems proactively - availability, reliability or performance analysis
• Built availability reporting infrastructure from the ground up
• Configured all servers owned by OneDrive for Integrated Lights-Out (ILO) to reduce the MTTR and DCS costs when a server crashes/fails to reboot.
• Technologies Leveraged
• F5 BigIP Load balancers
• Custom built deployment and self healing utilities
• PowerShell and batch scripting

Application Specialist

Responsibilities:

• Monitor and maintain Webstore databases and replication
• Request, renew and maintain SSL Certificates
• Request, renew and maintain Service Account passwords
• Perform software deployments as required using Octopus
• Troubleshoot various failures within the INT environment and engage support from OPS teams as needed

Systems Engineer

Responsibilities:

• Physically deploy net-new equipment as specified by Confidential .
• Perform server hardware upgrades, maintenance, and modifications as specified by an approved Confidential Engineering document or as directed by Confidential .
• Install and configure operating system and other software in accordance with the documentation and processes provided by Confidential . This includes installation of OS, software and all specified patches and updates.
• Perform hardware, software, and network troubleshooting and provide break/fix resolution or escalation as necessary or as directed by Confidential .
• Perform server rebuild and or data replication or restoration per Confidential rsquo;s specifications.
• Perform server decommissions per Confidential rsquo;s specifications.
• Perform routine and or emergency maintenance as scheduled or as required.
• Visually inspect all equipment and its immediate surrounding area. This includes: all cable connections, debris, airflow, access and anything else that may impede the standard operating environment of the equipment.
• Perform or assist in the execution additional datacenter tasks or projects related to datacenter operations as assigned or directed by Confidential
• Maintained the #1 position in the Datacenter Tech Metrics.

Systems Administrator

Responsibilities:

• Support Windows NT, 2000 and XP workstations and Windows NT, 2000 and 2003 Servers in a Windows AD environment.
• Develop and maintain automation of tedious install tasks using scripts and utilities. Provide phone, e-mail and desk-side support for 1500+ end-users in a mixed Windows NT, 2000 and XP environment.
• Communicate non-technical instructions and information to end-users.